Overview Are you prepared to embark on an exciting journey with us? WhiteSky is searching for a dedicated Tier 2 Help Desk Agent to become a valuable member of our vibrant team based in Tuscaloosa, Alabama. About Us: WhiteSky Communications is your trusted partner in delivering premium Internet and video services across various real estate sectors, including student housing, luxury apartments, adult living, and assisted living. We take pride in our commitment to providing comprehensive solutions on a large scale. Position Overview: As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our customers through troubleshooting steps for their network issues, addressing internet-related concerns on customers' devices, and effectively resolving network equipment issues. Responsibilities - Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively. - Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance. - Conduct remote troubleshooting for network-related problems. - Identify access points and evaluate their functionality, including heartbeats and the number of users. - Determine the necessity of rebooting wireless access points to resolve connection issues. - Utilize MAC addresses to ascertain the connection status of devices. - Resolve cable and video-related issues. - Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller. - Rectify video and programming problems on Dish Smart Boxes. - Handle matters escalated from property staff. - Perform other duties as assigned. Qualifications Required: - Possession of a High School Diploma or GED. - Proficiency in network and wireless troubleshooting. - More than 2 years of experience in customer service. - Over 1 year of technical support experience. - Strong written and oral communication skills. - Exceptional telephone etiquette. - Detailed documentation capabilities. - Strong technical troubleshooting skills - Exceptional problem-solving abilities - A genuine passion for helping others - Effective communication skills - A desire to be an integral part of a dynamic and supportive team KNOWLEDGE/SKILLS/ABILITIES Required: - Familiarity with Ruckus, Juniper, and Cambium Access Points. - Experience with Zendesk or another ticketing system. - Previous work experience with an Internet Service Provider (ISP). Physical Demands and Working Conditions The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds. SALARY AND BENEFITS - RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $17.84 - USD $30.43 /Hr.

IT@JH Client Technology Solutions is seeking a Remote Support Specialist who is responsible under general supervision, perform routine PC, peripheral equipment, and software installation. Provide hands-on technical assistance and effectively troubleshoot problems based on learned knowledge. Assist customers experiencing procedural or operational difficulty with technology applications, products, and services. Investigate and resolve computer software and hardware problems. This includes assistance via telephone, email, fax, walk-up, or assigned tickets. May assist and/or setup classroom/computer labs computing needs. Work under guidance and direction. Once priorities are set, perform tasks with regular process updates. First level of support for walk-up customers (staff, faculty, and students) and/or departmental customers. Device management complexity is typically entry-level. Demonstrated ability to provide good customer service. Tasks are simple in nature (i.e., working with single devices or device types, or simple software, or handling one customer at a time). This position requires an action-oriented, flexible problem-solver who will assist users with troubleshooting solutions. Communication with our users will be primarily through phone, chat, and e-mail while utilizing a variety of software tools. Specific Duties & Responsibilities Analysis & Design - Review basic software and hardware requirements. - Analyze workflow of customer environment. - Make recommendations for workspace design. Install, Configure, Maintain - Install, configure, and maintain end user devices (PC Workstations, mobile devices, peripheral equipment). - Install software for walk-up customers. - Physically fix or repair devices with problems. - Set up personal devices for staff, faculty, and students who need access to local Hopkins networks. - Physically lift, unpack, and move electronic equipment. - May require lifting and moving furniture. Troubleshoot - Provide support and troubleshooting for Computer Labs, Administrative PCs and walk in customers (students, faculty, and staff). - Resolve network printer problems. - Resolve and troubleshoot workstation, network, and internet access problems. - Assist students, faculty, and staff on the use of installed software applications. - Assist students, faculty, and staff in accessing and configuring e-mail accounts. - Provide daily reports to management on current issues. - Troubleshoot and resolve hardware and software problems (including mobile devices and peripherals) by following documentation and by using appropriate diagnostic tools to provide solutions to customer. - Act as informational resource on hardware and software questions/issues by serving on Help Desk or support desk. - Keep current on supported technology to maintain knowledgebase and skills. Documentation/Presentation - Document instructions for using various hardware and software for customers. Relationship Management - Provide technical support in the use of computing devices, software products and operations by responding to customers as needed. - Complete requests as assigned by meeting published Service Level Agreements and/or agreed delivery dates to ensure customer satisfaction. Minimum Qualifications - High school diploma or graduation equivalent. - Two years of related experience. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications - Experience with Active Directory, Citrix, VPN, SCCM, MFA, Windows 11, Microsoft Office products, ServiceNow, basic knowledge of network infrastructure, 35WPM. - Excellent listening skills. - Excellent problem-solving skills. - Excellent interpersonal skills. - Ability to maintain confidentiality. - Ability to stay calm under pressure. - Ability to work collaboratively in a team environment. - Ability to work on assignments according to set priorities. - Write and communicate clearly and concisely. - Possess sound documentation skills. - Demonstrate exemplary customer service skills. Classified Title: Technical Support Analyst Job Posting Title (Working Title): Remote Support Specialist (IT@JH Client Technology Solutions) Role/Level/Range: ATO 37.5/02/OF Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri 10:30am-7:00PM FLSA Status: Non-Exempt Location: Remote Department name: IT@JH Client Technology Solutions Personnel area: University Administration

Overview Location: Remote Compensation: $125k Transworld Systems Inc. (TSI) is the industry-leading, tech enabled provider of accounts receivable management, healthcare revenue cycle management, loan servicing, and complementary BPO solutions. With revenues more than $500M, TSI’s customer base includes Fortune 100 corporations, financial institutions, hospitals, government organizations, and small businesses. TSI’s goal is to help customers manage their cash flow, so they can focus on growing their businesses. The Client Technical Integration Lead is a hands-on technical leader responsible for designing, building, and scaling reliable client integrations between enterprise billing systems and dPlat. This role combines deep technical expertise—Python scripting, data mapping, SQL, and database schema management—with delivery leadership, ensuring secure, scalable, and accurate data flows that support credit and collections operations. By leading through direct contribution and example, the role establishes integration standards, accelerates client onboarding, and drives consistent, high-quality outcomes across shared DebtNext and ARM implementations. Description The Client Technical Integration Lead owns and actively participates in the design, implementation, and support of client integrations between client billing systems and the TSI Inventory Management Platform (dPlat). In addition to leading the integration function, this role serves as a hands-on technical contributor, directly developing integration solutions, resolving complex data and system challenges, and modeling best practices for the team. This role will build and lead an integration team with onshore and offshore resourcing, operating as a shared service across the organization, while remaining directly engaged in delivery to ensure quality, reliability, and scalability. Responsibilities - Technical Execution - Design and implement complex client integrations and data workflows - Lead and execute data mapping for credit, billing, and collections data - Troubleshoot and resolve complex integration and production data issues - Write and review Python scripts for data transformation, validation, and automation - Leadership - A builder who leads, not a coordinator who delegates - Comfortable writing code, mapping data, and debugging integrations personally - Establish technical standards by actively applying them in real implementations - Perform code reviews and architectural reviews grounded in hands-on experience - Mentor integration engineers through direct pairing, review, and coaching - Demonstrate best practices in security, performance, error handling, and observability - Gradually enable and scale the team while maintaining technical credibility Qualifications - Technical Expertise: - - Deep data mapping expertise, including translation of credit, billing, and collections data between disparate source and target systems. - Strong SQL proficiency for querying, validating, reconciling, and optimizing data across relational databases. - Hands-on experience with database schemas, including reviewing, modifying, and managing schema and file-based data structures to support integrations. - Ability to debug and resolve complex data issues across scripts, databases, and integration pipelines while ensuring data accuracy and integrity. - Advanced Python scripting for building, automating, and troubleshooting integration workflows, data transformations, and validation logic. Physical Requirements: - Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols - Frequently required to sit, stand, walk, talk, hear, bend and reach - Ability to reach with hands and arms - Occasionally lift and/or move up to 30lbs Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description

Title: IT Service Desk Specialist Location: Tel Aviv Job Description: Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As an IT Service Desk Specialist, you'll support Gong employees in our Ramat Gan office by resolving day-to-day IT issues across hardware, software, and SaaS tools. You’ll help keep people productive, informed, and equipped with the systems they need to do their best work. This role requires full on-site work. You’ll own: - Providing hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments - Managing service requests and incidents from first response through resolution, while keeping employees updated throughout the process - Supporting onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance You’ll solve: - Technical issues that interrupt employee productivity, from login and application problems to device performance and basic connectivity - Office IT issues such as printers, meeting room A/V, and network-related escalations - Access and support needs across employee lifecycle moments, including pre-hire setup, onboarding, and separation You’ll impact: - Helping employees stay productive by resolving issues quickly and clearly - Creating a smoother day-to-day technology experience across the office and for remote employees - Strengthening IT operations through solid documentation, knowledge sharing, and reliable support processes How you’ll succeed here: - You bring 3+ years of IT support experience and know how to troubleshoot across both Windows and macOS - You communicate clearly, set expectations well, and keep users informed in a calm, professional way - You can manage multiple requests at once, prioritize effectively, and stay organized with minimal supervision - You’re comfortable supporting employee access and administration across tools like Okta, Zoom, Slack, and Google Workspace - You have a strong service mindset and care about creating a positive support experience - You’re confident handling basic network troubleshooting and know when to escalate issues efficiently. What makes working at Gong unique? At Gong, we empower our employees with ownership to solve complex problems, make impactful decisions, and build cutting-edge products. We call this “Own. Solve. Impact.” About us Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a workplace, we'd love to see you with us. To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details. *This position requires Israeli residence #LI-MK3