IT@JH Client Technology Solutions is seeking a Remote Support Specialist who is responsible under general supervision, perform routine PC, peripheral equipment, and software installation. Provide hands-on technical assistance and effectively troubleshoot problems based on learned knowledge. Assist customers experiencing procedural or operational difficulty with technology applications, products, and services. Investigate and resolve computer software and hardware problems. This includes assistance via telephone, email, fax, walk-up, or assigned tickets. May assist and/or setup classroom/computer labs computing needs. Work under guidance and direction. Once priorities are set, perform tasks with regular process updates. First level of support for walk-up customers (staff, faculty, and students) and/or departmental customers. Device management complexity is typically entry-level. Demonstrated ability to provide good customer service. Tasks are simple in nature (i.e., working with single devices or device types, or simple software, or handling one customer at a time). This position requires an action-oriented, flexible problem-solver who will assist users with troubleshooting solutions. Communication with our users will be primarily through phone, chat, and e-mail while utilizing a variety of software tools. Specific Duties & Responsibilities Analysis & Design - Review basic software and hardware requirements. - Analyze workflow of customer environment. - Make recommendations for workspace design. Install, Configure, Maintain - Install, configure, and maintain end user devices (PC Workstations, mobile devices, peripheral equipment). - Install software for walk-up customers. - Physically fix or repair devices with problems. - Set up personal devices for staff, faculty, and students who need access to local Hopkins networks. - Physically lift, unpack, and move electronic equipment. - May require lifting and moving furniture. Troubleshoot - Provide support and troubleshooting for Computer Labs, Administrative PCs and walk in customers (students, faculty, and staff). - Resolve network printer problems. - Resolve and troubleshoot workstation, network, and internet access problems. - Assist students, faculty, and staff on the use of installed software applications. - Assist students, faculty, and staff in accessing and configuring e-mail accounts. - Provide daily reports to management on current issues. - Troubleshoot and resolve hardware and software problems (including mobile devices and peripherals) by following documentation and by using appropriate diagnostic tools to provide solutions to customer. - Act as informational resource on hardware and software questions/issues by serving on Help Desk or support desk. - Keep current on supported technology to maintain knowledgebase and skills. Documentation/Presentation - Document instructions for using various hardware and software for customers. Relationship Management - Provide technical support in the use of computing devices, software products and operations by responding to customers as needed. - Complete requests as assigned by meeting published Service Level Agreements and/or agreed delivery dates to ensure customer satisfaction. Minimum Qualifications - High school diploma or graduation equivalent. - Two years of related experience. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications - Experience with Active Directory, Citrix, VPN, SCCM, MFA, Windows 11, Microsoft Office products, ServiceNow, basic knowledge of network infrastructure, 35WPM. - Excellent listening skills. - Excellent problem-solving skills. - Excellent interpersonal skills. - Ability to maintain confidentiality. - Ability to stay calm under pressure. - Ability to work collaboratively in a team environment. - Ability to work on assignments according to set priorities. - Write and communicate clearly and concisely. - Possess sound documentation skills. - Demonstrate exemplary customer service skills. Classified Title: Technical Support Analyst Job Posting Title (Working Title): Remote Support Specialist (IT@JH Client Technology Solutions) Role/Level/Range: ATO 37.5/02/OF Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri 10:30am-7:00PM FLSA Status: Non-Exempt Location: Remote Department name: IT@JH Client Technology Solutions Personnel area: University Administration

Overview Location: Remote Compensation: $125k Transworld Systems Inc. (TSI) is the industry-leading, tech enabled provider of accounts receivable management, healthcare revenue cycle management, loan servicing, and complementary BPO solutions. With revenues more than $500M, TSI’s customer base includes Fortune 100 corporations, financial institutions, hospitals, government organizations, and small businesses. TSI’s goal is to help customers manage their cash flow, so they can focus on growing their businesses. The Client Technical Integration Lead is a hands-on technical leader responsible for designing, building, and scaling reliable client integrations between enterprise billing systems and dPlat. This role combines deep technical expertise—Python scripting, data mapping, SQL, and database schema management—with delivery leadership, ensuring secure, scalable, and accurate data flows that support credit and collections operations. By leading through direct contribution and example, the role establishes integration standards, accelerates client onboarding, and drives consistent, high-quality outcomes across shared DebtNext and ARM implementations. Description The Client Technical Integration Lead owns and actively participates in the design, implementation, and support of client integrations between client billing systems and the TSI Inventory Management Platform (dPlat). In addition to leading the integration function, this role serves as a hands-on technical contributor, directly developing integration solutions, resolving complex data and system challenges, and modeling best practices for the team. This role will build and lead an integration team with onshore and offshore resourcing, operating as a shared service across the organization, while remaining directly engaged in delivery to ensure quality, reliability, and scalability. Responsibilities - Technical Execution - Design and implement complex client integrations and data workflows - Lead and execute data mapping for credit, billing, and collections data - Troubleshoot and resolve complex integration and production data issues - Write and review Python scripts for data transformation, validation, and automation - Leadership - A builder who leads, not a coordinator who delegates - Comfortable writing code, mapping data, and debugging integrations personally - Establish technical standards by actively applying them in real implementations - Perform code reviews and architectural reviews grounded in hands-on experience - Mentor integration engineers through direct pairing, review, and coaching - Demonstrate best practices in security, performance, error handling, and observability - Gradually enable and scale the team while maintaining technical credibility Qualifications - Technical Expertise: - - Deep data mapping expertise, including translation of credit, billing, and collections data between disparate source and target systems. - Strong SQL proficiency for querying, validating, reconciling, and optimizing data across relational databases. - Hands-on experience with database schemas, including reviewing, modifying, and managing schema and file-based data structures to support integrations. - Ability to debug and resolve complex data issues across scripts, databases, and integration pipelines while ensuring data accuracy and integrity. - Advanced Python scripting for building, automating, and troubleshooting integration workflows, data transformations, and validation logic. Physical Requirements: - Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols - Frequently required to sit, stand, walk, talk, hear, bend and reach - Ability to reach with hands and arms - Occasionally lift and/or move up to 30lbs Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description

Title: IT Service Desk Specialist Location: Tel Aviv Job Description: Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As an IT Service Desk Specialist, you'll support Gong employees in our Ramat Gan office by resolving day-to-day IT issues across hardware, software, and SaaS tools. You’ll help keep people productive, informed, and equipped with the systems they need to do their best work. This role requires full on-site work. You’ll own: - Providing hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments - Managing service requests and incidents from first response through resolution, while keeping employees updated throughout the process - Supporting onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance You’ll solve: - Technical issues that interrupt employee productivity, from login and application problems to device performance and basic connectivity - Office IT issues such as printers, meeting room A/V, and network-related escalations - Access and support needs across employee lifecycle moments, including pre-hire setup, onboarding, and separation You’ll impact: - Helping employees stay productive by resolving issues quickly and clearly - Creating a smoother day-to-day technology experience across the office and for remote employees - Strengthening IT operations through solid documentation, knowledge sharing, and reliable support processes How you’ll succeed here: - You bring 3+ years of IT support experience and know how to troubleshoot across both Windows and macOS - You communicate clearly, set expectations well, and keep users informed in a calm, professional way - You can manage multiple requests at once, prioritize effectively, and stay organized with minimal supervision - You’re comfortable supporting employee access and administration across tools like Okta, Zoom, Slack, and Google Workspace - You have a strong service mindset and care about creating a positive support experience - You’re confident handling basic network troubleshooting and know when to escalate issues efficiently. What makes working at Gong unique? At Gong, we empower our employees with ownership to solve complex problems, make impactful decisions, and build cutting-edge products. We call this “Own. Solve. Impact.” About us Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a workplace, we'd love to see you with us. To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details. *This position requires Israeli residence #LI-MK3

Title: IT Helpdesk Support Location: London (two days per week in office) – with flexibility to support a global, remote-first workforce. Job Description: Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. - We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. - We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. - We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Team The GIST IT Helpdesk is the front line for supporting Bloomreachers with secure, reliable access to our tools, data, and devices. The team manages access to company systems, laptops, and core collaboration platforms (e.g., Google Workspace, Slack, Zoom, Freshservice, JumpCloud) with a strong focus on access minimization and security best practices. Location: London (two days per week in office) – with flexibility to support a global, remote-first workforce. Role Overview As an IT Helpdesk Support (P1), you are an early-career IT professional focused on learning and executing well-defined, foundational support tasks under close guidance. You will: - Handle basic, clearly scoped incidents and service requests via email, chat (Slack), and support tickets (Freshservice), following established runbooks - Support account lifecycle operations (onboarding, offboarding, access changes) across key SaaS tools via JumpCloud and related systems - Contribute to the security and stability of our environment by applying standard procedures for access, device, and account protection This is an excellent entry point into corporate IT, with a clear growth path toward more independent P2/P3 roles in Infrastructure, Security Operations, or broader GIST functions. Key Responsibilities End-User Support & Ticket Handling - Serve as a first-line point of contact for IT-related issues and requests. - Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers when needed. - Resolve basic / well-defined issues such as: - Password resets and SSO access issues - Standard software install/uninstall requests - Basic troubleshooting for Google Workspace, Slack, Zoom, and other standard tools - Follow documented troubleshooting steps and escalation procedures consistently, keeping users informed on ticket status. Access Management & Identity - Process standard access requests for company tools following least-privilege and access-minimization principles. - Use JumpCloud and other IAM tooling to: - Provision/deprovision users - Assign/remove application access - Enforce MFA and basic security controls - Validate approvals (manager + application owner) before granting access and document changes in Freshservice. Device & Endpoint Support - Support laptop setup and configuration for new hires (OS configuration, management agent enrollment, security tools, core applications) in line with IT and security standards. - Perform basic endpoint troubleshooting (performance issues, connectivity, common application errors). - Ensure devices stay compliant with security baselines (disk encryption, screen lock, OS patch level) and flag deviations for remediation. Documentation & Knowledge - Follow existing knowledge base articles in Bloomroom – IT Helpdesk and contribute updates for common issues and workflows. - Document resolutions and workarounds clearly in tickets to support future self-service and reduce repeat incidents. - Participate in internal reviews of runbooks and SOPs, suggesting improvements based on recurring issues you see. Collaboration & Security Culture - Collaborate with Infrastructure, Security Operations, and Workplace Experience/People teams on onboarding, offboarding, and tooling changes. - Reinforce security awareness with users (e.g., phishing, account sharing, strong passwords, reporting suspicious activity). - Escalate any suspected security incidents promptly to the SOC or security team as per defined procedures. Required Qualifications & Experience - 0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome). - Basic understanding of: - Operating systems (Windows and/or macOS) - Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting) - SaaS concepts and SSO/identity providers - Strong customer service orientation with clear, professional written and verbal communication in English. - Demonstrated ability to follow runbooks and procedures accurately, asking for help when issues are unclear or out of scope. - Proven interest in IT (coursework, certifications, labs, side projects, or prior support experience). Preferred Qualifications - Exposure to or interest in: - Google Workspace, Slack, Zoom, and other modern collaboration tools - Ticketing tools such as Freshservice, Zendesk, or ServiceNow - Identity and access management solutions (e.g., JumpCloud, Okta, Azure AD SSO) - Basic awareness of information security concepts (least privilege, MFA, phishing, secure handling of data). - Entry-level certifications a plus (e.g., CompTIA A+, ITF+, Google IT Support, or similar). Growth Expectations (Bloomreach Career Architecture) This role is mapped to P1 – Novice Contributor in the Bloomreach career architecture: - Demonstrates potential and intrinsic motivation, with limited prior industry experience. - Handles basic, well-defined tasks and contributes to team projects under close supervision. - Applies foundational knowledge and problem-solving skills to straightforward issues, escalating when complexity increases. - Focuses on building core competencies in: - Technical troubleshooting - Tool and process familiarity (Freshservice, JumpCloud, core SaaS) - Communication and collaboration with peers and stakeholders Performance and growth will be evaluated against these expectations and the broader Bloomreach values and career architecture guidelines. Career Growth Success in this role prepares you for progression to P2 (Developing Professional) roles in: - IT Helpdesk / Service Desk (greater ownership, more complex issues) - IT Infrastructure / Systems Administration - Security Operations (SOC Analyst, Product Security) - Broader GIST and G&A roles aligned with your strengths and interests You’ll be supported with on-the-job training, peer mentoring, and access to learning resources as defined in Bloomreach’s Career Architecture and development programs. More things you'll like about Bloomreach: Culture: - A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. - We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. - We believe in flexible working hours to accommodate your working style. - We work virtual-first with several Bloomreach Hubs available across three continents. - We organize company events to experience the global spirit of the company and get excited about what's ahead. - We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. - The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: - We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. - Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* - Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. - Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: - The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* - Subscription to Calm - sleep and meditation app.* - We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. - We facilitate sports, yoga, and meditation opportunities for each other. - Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: - Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* - Everyone gets to participate in the company's success through the company performance bonus.* - We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote