Title: IT Service Desk Specialist Location: Tel Aviv Job Description: Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As an IT Service Desk Specialist, you'll support Gong employees in our Ramat Gan office by resolving day-to-day IT issues across hardware, software, and SaaS tools. You’ll help keep people productive, informed, and equipped with the systems they need to do their best work. This role requires full on-site work. You’ll own: - Providing hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments - Managing service requests and incidents from first response through resolution, while keeping employees updated throughout the process - Supporting onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance You’ll solve: - Technical issues that interrupt employee productivity, from login and application problems to device performance and basic connectivity - Office IT issues such as printers, meeting room A/V, and network-related escalations - Access and support needs across employee lifecycle moments, including pre-hire setup, onboarding, and separation You’ll impact: - Helping employees stay productive by resolving issues quickly and clearly - Creating a smoother day-to-day technology experience across the office and for remote employees - Strengthening IT operations through solid documentation, knowledge sharing, and reliable support processes How you’ll succeed here: - You bring 3+ years of IT support experience and know how to troubleshoot across both Windows and macOS - You communicate clearly, set expectations well, and keep users informed in a calm, professional way - You can manage multiple requests at once, prioritize effectively, and stay organized with minimal supervision - You’re comfortable supporting employee access and administration across tools like Okta, Zoom, Slack, and Google Workspace - You have a strong service mindset and care about creating a positive support experience - You’re confident handling basic network troubleshooting and know when to escalate issues efficiently. What makes working at Gong unique? At Gong, we empower our employees with ownership to solve complex problems, make impactful decisions, and build cutting-edge products. We call this “Own. Solve. Impact.” About us Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a workplace, we'd love to see you with us. To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details. *This position requires Israeli residence #LI-MK3

Title: IT Helpdesk Support Location: London (two days per week in office) – with flexibility to support a global, remote-first workforce. Job Description: Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. - We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. - We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. - We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Team The GIST IT Helpdesk is the front line for supporting Bloomreachers with secure, reliable access to our tools, data, and devices. The team manages access to company systems, laptops, and core collaboration platforms (e.g., Google Workspace, Slack, Zoom, Freshservice, JumpCloud) with a strong focus on access minimization and security best practices. Location: London (two days per week in office) – with flexibility to support a global, remote-first workforce. Role Overview As an IT Helpdesk Support (P1), you are an early-career IT professional focused on learning and executing well-defined, foundational support tasks under close guidance. You will: - Handle basic, clearly scoped incidents and service requests via email, chat (Slack), and support tickets (Freshservice), following established runbooks - Support account lifecycle operations (onboarding, offboarding, access changes) across key SaaS tools via JumpCloud and related systems - Contribute to the security and stability of our environment by applying standard procedures for access, device, and account protection This is an excellent entry point into corporate IT, with a clear growth path toward more independent P2/P3 roles in Infrastructure, Security Operations, or broader GIST functions. Key Responsibilities End-User Support & Ticket Handling - Serve as a first-line point of contact for IT-related issues and requests. - Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers when needed. - Resolve basic / well-defined issues such as: - Password resets and SSO access issues - Standard software install/uninstall requests - Basic troubleshooting for Google Workspace, Slack, Zoom, and other standard tools - Follow documented troubleshooting steps and escalation procedures consistently, keeping users informed on ticket status. Access Management & Identity - Process standard access requests for company tools following least-privilege and access-minimization principles. - Use JumpCloud and other IAM tooling to: - Provision/deprovision users - Assign/remove application access - Enforce MFA and basic security controls - Validate approvals (manager + application owner) before granting access and document changes in Freshservice. Device & Endpoint Support - Support laptop setup and configuration for new hires (OS configuration, management agent enrollment, security tools, core applications) in line with IT and security standards. - Perform basic endpoint troubleshooting (performance issues, connectivity, common application errors). - Ensure devices stay compliant with security baselines (disk encryption, screen lock, OS patch level) and flag deviations for remediation. Documentation & Knowledge - Follow existing knowledge base articles in Bloomroom – IT Helpdesk and contribute updates for common issues and workflows. - Document resolutions and workarounds clearly in tickets to support future self-service and reduce repeat incidents. - Participate in internal reviews of runbooks and SOPs, suggesting improvements based on recurring issues you see. Collaboration & Security Culture - Collaborate with Infrastructure, Security Operations, and Workplace Experience/People teams on onboarding, offboarding, and tooling changes. - Reinforce security awareness with users (e.g., phishing, account sharing, strong passwords, reporting suspicious activity). - Escalate any suspected security incidents promptly to the SOC or security team as per defined procedures. Required Qualifications & Experience - 0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome). - Basic understanding of: - Operating systems (Windows and/or macOS) - Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting) - SaaS concepts and SSO/identity providers - Strong customer service orientation with clear, professional written and verbal communication in English. - Demonstrated ability to follow runbooks and procedures accurately, asking for help when issues are unclear or out of scope. - Proven interest in IT (coursework, certifications, labs, side projects, or prior support experience). Preferred Qualifications - Exposure to or interest in: - Google Workspace, Slack, Zoom, and other modern collaboration tools - Ticketing tools such as Freshservice, Zendesk, or ServiceNow - Identity and access management solutions (e.g., JumpCloud, Okta, Azure AD SSO) - Basic awareness of information security concepts (least privilege, MFA, phishing, secure handling of data). - Entry-level certifications a plus (e.g., CompTIA A+, ITF+, Google IT Support, or similar). Growth Expectations (Bloomreach Career Architecture) This role is mapped to P1 – Novice Contributor in the Bloomreach career architecture: - Demonstrates potential and intrinsic motivation, with limited prior industry experience. - Handles basic, well-defined tasks and contributes to team projects under close supervision. - Applies foundational knowledge and problem-solving skills to straightforward issues, escalating when complexity increases. - Focuses on building core competencies in: - Technical troubleshooting - Tool and process familiarity (Freshservice, JumpCloud, core SaaS) - Communication and collaboration with peers and stakeholders Performance and growth will be evaluated against these expectations and the broader Bloomreach values and career architecture guidelines. Career Growth Success in this role prepares you for progression to P2 (Developing Professional) roles in: - IT Helpdesk / Service Desk (greater ownership, more complex issues) - IT Infrastructure / Systems Administration - Security Operations (SOC Analyst, Product Security) - Broader GIST and G&A roles aligned with your strengths and interests You’ll be supported with on-the-job training, peer mentoring, and access to learning resources as defined in Bloomreach’s Career Architecture and development programs. More things you'll like about Bloomreach: Culture: - A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. - We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. - We believe in flexible working hours to accommodate your working style. - We work virtual-first with several Bloomreach Hubs available across three continents. - We organize company events to experience the global spirit of the company and get excited about what's ahead. - We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. - The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: - We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. - Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* - Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. - Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: - The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* - Subscription to Calm - sleep and meditation app.* - We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. - We facilitate sports, yoga, and meditation opportunities for each other. - Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: - Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* - Everyone gets to participate in the company's success through the company performance bonus.* - We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

Resilience Manager Role Summary We are seeking an experienced Resilience Manager to drive and mature the organization’s ability to withstand, adapt to, and recover from operational disruptions. Reporting to the Head of Enterprise Resilience, this role owns end to end resilience for a specific line of business and works closely with business leaders to embed resilience into day to day operations. Key Responsibilities Lead a Lean, High Performing Resilience Team • Build and develop a focused team of resilience professionals, prioritizing capability over headcount • Recruit, mentor, and retain specialists in business continuity and operational resilience as needed • Set clear objectives and performance standards aligned to resilience outcomes • Use measurable KPIs such as recovery time objectives met, test success rates, and plan currency to drive accountability • Foster a culture of continuous improvement, knowledge sharing, and challenge • Encourage cross training to maintain agility and reduce single points of failure Ensure Resilience Plans Protect the Business • Execute within the enterprise resilience planning framework across aligned critical business services • Ensure plans cover technology outages, cyber incidents, supply chain failures, facility loss, and third party disruptions • Conduct rigorous plan reviews for completeness and realism • Identify and escalate material gaps where recovery capabilities fall short of impact tolerances • Maintain currency, accessibility, and usability of plans Build Strong Partnerships with Business Leaders • Act as a trusted advisor to senior leaders • Embed resilience ownership within business units, shifting accountability from central control to the business • Facilitate cross functional collaboration on interdependencies • Communicate resilience risk in clear business terms • Report regularly to executive leadership on resilience posture, emerging risks, and remediation progress • Provide honest assessments, including areas of exposure Support the Transition to an Operational Resilience Model • Stay ahead of evolving regulatory expectations • Support and implement the future state operating model focused on impact tolerance based resilience rather than recovery documentation Ensure Effective Testing and Assurance • Define and enforce resilience testing standards and frameworks • Track testing coverage and results centrally • Drive realistic and rigorous testing scenarios • Ensure testing meets regulatory and audit expectations • Ensure findings are addressed and corrective actions are completed Lead Cyber Resilience and Data Loss Recovery • Develop and maintain cyber resilience response capabilities related to malicious data loss and broader enterprise impacts • Educate business leaders on data loss risks and recovery challenges • Lead scenario based exercises focused on cyber and data loss recovery • Set realistic expectations for recovery timelines and potential data loss windows Qualifications • Seven plus years of experience in operational resilience, business continuity, disaster recovery, or related risk disciplines • Proven leadership of cross functional teams and enterprise wide programs • Strong stakeholder management skills with the ability to influence senior executives • Deep understanding of resilience frameworks, regulatory expectations, and industry best practices • Experience with cyber resilience and security incident recovery preferred • Relevant certifications such as CBCP, MBCI, or ISO 22301 Lead Implementer preferred Pay Transparency The salary range for this position is $155,000 to $175,000 per year, plus eligibility for an annual discretionary bonus. Actual compensation is based on work location, skills, and experience. Benefits Citizens offers competitive compensation and comprehensive benefits including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens paid time off exceeds local and state paid leave requirements. For additional benefits information, visit https://jobs.citizensbank.com/benefits. Equal Opportunity Statement Citizens is an equal opportunity employer and is committed to fostering an inclusive environment for all colleagues. About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

At Limitlessli we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs. The Opportunity: The Tier 2 Technical Support Specialist provides advanced technical support across critical systems including Microsoft 365, EMRs, and telehealth platforms. This role focuses on in-depth troubleshooting, root cause analysis, and timely resolution of complex issues, particularly those impacting patient care. The specialist is also responsible for identifying potential security risks, ensuring proper escalation, and operating independently with strong judgment, including during after-hours support. This position is remote and offers you the flexibility of working from home. Key Responsibilities - Perform advanced troubleshooting across M365, EMRs, and telehealth platforms - Investigate and resolve authentication and access issues, including account lockouts and MFA challenges - Assess and respond to Microsoft risky users and suspicious sign-in activity, escalating potential security incidents as needed - Conduct root cause analysis to resolve underlying issues rather than recurring symptoms - Manage high-impact incidents with urgency, especially those affecting patient care - Correlate issues across identity, devices, and applications to identify broader system impacts - Maintain clear and detailed documentation, including escalation notes and incident summaries - Provide independent support after-hours, demonstrating sound decision-making and ownership Required Qualifications - Proven experience in Tier 2 or advanced technical support roles - Strong expertise in Microsoft 365 administration and troubleshooting - Experience with identity and access management, including MFA and related security controls - Familiarity with EMR systems and telehealth platforms - Ability to identify and escalate security risks and incidents appropriately - Strong analytical, problem-solving, and root cause analysis skills - Excellent communication and documentation abilities - Ability to work independently in high-pressure environments with minimal supervision Service Fee: Industry standards applicable to the state depending on work experience and level of expertise. Hours: US Eastern Standard Time (EST) – Mon to Fri - 05 PM EST to 08 AM EST; Weekends (Shifts will vary) Why Limitlessli? We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home. Essential requirements: You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly. Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team! If you're interested in what you have read, then we invite you to take the next step and submit your application. JOIN OUR TEAM!!