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Inside Sales Representative
Location
Canada
Posted
76 days ago
Salary
C$55K - C$65K / year
Seniority
Mid Level
Job Description
Inside Sales Representative
Authentic T-Shirt Company
Role Description The Inside Sales Representative is responsible for developing and supporting customer relationships through high-quality sales support, outbound communication, and collaboration with Outside Sales Representatives (OSRs). This role focuses on driving account growth by: - Conducting outbound calls, Microsoft Teams meetings, and written communications with customers. - Working closely with territory OSRs to support strategies for new products and services. - Analyzing customers' business needs and identifying opportunities for growth. - Gathering and sharing market intelligence related to customer feedback, industry trends, and competitor activity. Qualifications - Minimum 3 years of experience in inside or outside sales. - Preference given to candidates with experience in the promotional products industry. - Exceptional verbal and written communication skills. - Proven ability to build and maintain customer relationships that drive business growth. - Experience using inventory management systems. - Strong customer service skills across multiple channels (phone, email, messaging platforms). - Strong organizational, multitasking, and problem-solving skills. - Ability to create and manage structured workflows for productivity. - Strategic thinker with strong attention to detail and data accuracy. - High level of professionalism and confidentiality. - Strong Microsoft Office skills (intermediate proficiency in Word and Excel). - Excellent time management skills; able to work under pressure. - Self-motivated and able to work independently with minimal supervision. Requirements - 40 hours per week; occasional overtime. - Some evening and weekend work required based on projects. - Attend trade shows as required. Responsibilities - Work in conjunction with the territory OSRs to grow, service and support accounts via phone, email and Microsoft Teams. - Conduct daily outbound calls and Microsoft Teams presentations for: - Project-based initiatives (new brands, new marketing tools, promotions, etc.). - Follow-up calls after samples are placed. - Contact remote customers. - Support Account Executives with administrative tasks including: order entry, sample orders, returns & QC issues. - Share customer status updates, growth opportunities and market insights with OSRs. - Collect and document customer feedback related to market trends and competitor activity. - Share insights through the Daily Customer Feedback email distribution. - Recommend pricing trials or price break adjustments to the OSRs, as applicable. - Conduct pricing trial follow-up calls to ensure: - Customers understand volume expectations. - Sales mix aligns with pricing support provided. - Schedule and facilitate Microsoft Teams meetings between customers and the National Sales Manager. - Attend tradeshows and assist in preparation, as required. - Assist in other areas of the Sales and Vendor Relations Support department, and perform additional duties as required by management. Working Relationships - Communicate and collaborate effectively with all levels of staff. - Handle conflict or challenging situations professionally. - Keep co-workers informed of activities that have implications for their department. - Work efficiently with minimal supervision. - Respond promptly to customer needs and requests. - Communicate successes, concerns, and challenges openly. - Adhere to all current and future company policies and standards to maintain a safe and respectful workplace.
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AO NationAt AO Globe Life, our mission is simple: to protect families and change lives. Every day, our team shows up with purpose — meeting real people at some of the most important moments in their lives and making sure they have the protection they need. We believe that financial security should not be a privilege, it should be a right. Since 1951, we have been standing beside working families across North America, and as a subsidiary of Globe Life Inc. (NYSE: GL) — a Fortune 500, A+ rated company — we have the strength and stability to back that commitment for generations to come. When you join AO Globe Life, you are not just starting a job. You are joining a movement of people who believe their work matters.
Overview We’re hiring driven, results-focused Sales Agents who want full control over their income. This is a performance-based role designed for individuals who thrive on closing deals and hitting targets. What You’ll Do ● Prospect and qualify new clients ● Conduct calls, demos, and presentations ● Close deals and meet weekly/monthly targets ● Update and manage pipeline What You Bring ● Strong communication and persuasion skills ● Self-motivated and goal-oriented mindset ● Ability to work independently in a remote environment ● Sales experience is a plus (not required) What You Get ● Unlimited earning potential ● Performance-based bonuses ● Flexible schedule ● Training and ongoing support
