Authentic T-Shirt Company

Role Description The Inside Sales Representative is responsible for developing and supporting customer relationships through high-quality sales support, outbound communication, and collaboration with Outside Sales Representatives (OSRs). This role focuses on driving account growth by: - Conducting outbound calls, Microsoft Teams meetings, and written communications with customers. - Working closely with territory OSRs to support strategies for new products and services. - Analyzing customers' business needs and identifying opportunities for growth. - Gathering and sharing market intelligence related to customer feedback, industry trends, and competitor activity. Qualifications - Minimum 3 years of experience in inside or outside sales. - Preference given to candidates with experience in the promotional products industry. - Exceptional verbal and written communication skills. - Proven ability to build and maintain customer relationships that drive business growth. - Experience using inventory management systems. - Strong customer service skills across multiple channels (phone, email, messaging platforms). - Strong organizational, multitasking, and problem-solving skills. - Ability to create and manage structured workflows for productivity. - Strategic thinker with strong attention to detail and data accuracy. - High level of professionalism and confidentiality. - Strong Microsoft Office skills (intermediate proficiency in Word and Excel). - Excellent time management skills; able to work under pressure. - Self-motivated and able to work independently with minimal supervision. Requirements - 40 hours per week; occasional overtime. - Some evening and weekend work required based on projects. - Attend trade shows as required. Responsibilities - Work in conjunction with the territory OSRs to grow, service and support accounts via phone, email and Microsoft Teams. - Conduct daily outbound calls and Microsoft Teams presentations for: - Project-based initiatives (new brands, new marketing tools, promotions, etc.). - Follow-up calls after samples are placed. - Contact remote customers. - Support Account Executives with administrative tasks including: order entry, sample orders, returns & QC issues. - Share customer status updates, growth opportunities and market insights with OSRs. - Collect and document customer feedback related to market trends and competitor activity. - Share insights through the Daily Customer Feedback email distribution. - Recommend pricing trials or price break adjustments to the OSRs, as applicable. - Conduct pricing trial follow-up calls to ensure: - Customers understand volume expectations. - Sales mix aligns with pricing support provided. - Schedule and facilitate Microsoft Teams meetings between customers and the National Sales Manager. - Attend tradeshows and assist in preparation, as required. - Assist in other areas of the Sales and Vendor Relations Support department, and perform additional duties as required by management. Working Relationships - Communicate and collaborate effectively with all levels of staff. - Handle conflict or challenging situations professionally. - Keep co-workers informed of activities that have implications for their department. - Work efficiently with minimal supervision. - Respond promptly to customer needs and requests. - Communicate successes, concerns, and challenges openly. - Adhere to all current and future company policies and standards to maintain a safe and respectful workplace.

Role Description The Inside Sales Representative is responsible for developing and supporting customer relationships through high-quality sales support, outbound communication, and collaboration with Outside Sales Representatives (OSRs). This role focuses on driving account growth by: - Conducting outbound calls, Microsoft Teams meetings, and written communications with customers. - Supporting strategies for new products and services. - Analyzing customers' business needs and identifying opportunities for growth. - Gathering and sharing market intelligence related to customer feedback, industry trends, and competitor activity. Qualifications - Minimum 3 years of experience in inside or outside sales. - Preference given to candidates with experience in the promotional products industry. - Exceptional verbal and written communication skills. - Proven ability to build and maintain customer relationships that drive business growth. - Experience using inventory management systems. - Strong customer service skills across multiple channels (phone, email, messaging platforms). - Strong organizational, multitasking, and problem-solving skills. - Ability to create and manage structured workflows for productivity. - Strategic thinker with strong attention to detail and data accuracy. - High level of professionalism and confidentiality. - Strong Microsoft Office skills (intermediate proficiency in Word and Excel). - Excellent time management skills; able to work under pressure. - Self-motivated and able to work independently with minimal supervision. Requirements - 40 hours per week; occasional overtime. - Some evening and weekend work required based on projects. - Attend trade shows as required. Responsibilities - Work in conjunction with the territory OSRs to grow, service, and support accounts via phone, email, and Microsoft Teams. - Conduct daily outbound calls and Microsoft Teams presentations for project-based initiatives (new brands, new marketing tools, promotions, etc.). - Follow-up calls after samples are placed. - Contact remote customers. - Support Account Executives with administrative tasks including order entry, sample orders, returns & QC issues. - Share customer status updates, growth opportunities, and market insights with OSRs. - Collect and document customer feedback related to market trends and competitor activity. - Share insights through the Daily Customer Feedback email distribution. - Recommend pricing trials or price break adjustments to the OSRs, as applicable. - Conduct pricing trial follow-up calls to ensure customers understand volume expectations and sales mix aligns with pricing support provided. - Schedule and facilitate Microsoft Teams meetings between customers and the National Sales Manager. - Attend tradeshows and assist in preparation, as required. - Assist in other areas of the Sales and Vendor Relations Support department, and perform additional duties as required by management. Working Relationships - Communicate and collaborate effectively with all levels of staff. - Handle conflict or challenging situations professionally. - Keep co-workers informed of activities that have implications for their department. - Work efficiently with minimal supervision. - Respond promptly to customer needs and requests. - Communicate successes, concerns, and challenges openly. - Adhere to all current and future company policies and standards to maintain a safe and respectful workplace.

Role Description The Inside Sales Representative is responsible for developing and supporting customer relationships through high-quality sales support, outbound communication, and collaboration with Outside Sales Representatives (OSRs). This role focuses on driving account growth by: - Conducting outbound calls, Microsoft Teams meetings, and written communications with customers. - Working closely with territory OSRs to support strategies for new products and services. - Analyzing customers' business needs and identifying opportunities for growth. - Gathering and sharing market intelligence related to customer feedback, industry trends, and competitor activity. Qualifications - Minimum 3 years of experience in inside or outside sales. - Preference given to candidates with experience in the promotional products industry. - Exceptional verbal and written communication skills. - Proven ability to build and maintain customer relationships that drive business growth. - Experience using inventory management systems. - Strong customer service skills across multiple channels (phone, email, messaging platforms). - Strong organizational, multitasking, and problem-solving skills. - Ability to create and manage structured workflows for productivity. - Strategic thinker with strong attention to detail and data accuracy. - High level of professionalism and confidentiality. - Strong Microsoft Office skills (intermediate proficiency in Word and Excel). - Excellent time management skills; able to work under pressure. - Self-motivated and able to work independently with minimal supervision. Requirements - 40 hours per week; occasional overtime. - Some evening and weekend work required based on projects. - Attend trade shows as required. Responsibilities - Work in conjunction with the territory OSRs to grow, service, and support accounts via phone, email, and Microsoft Teams. - Conduct daily outbound calls and Microsoft Teams presentations for project-based initiatives (new brands, new marketing tools, promotions, etc.). - Follow-up calls after samples are placed. - Contact remote customers. - Support Account Executives with administrative tasks including order entry, sample orders, returns & QC issues. - Share customer status updates, growth opportunities, and market insights with OSRs. - Collect and document customer feedback related to market trends and competitor activity. - Share insights through the Daily Customer Feedback email distribution. - Recommend pricing trials or price break adjustments to the OSRs, as applicable. - Conduct pricing trial follow-up calls to ensure customers understand volume expectations and sales mix aligns with pricing support provided. - Schedule and facilitate Microsoft Teams meetings between customers and the National Sales Manager. - Attend tradeshows and assist in preparation, as required. - Assist in other areas of the Sales and Vendor Relations Support department, and perform additional duties as required by management. Working Relationships - Communicate and collaborate effectively with all levels of staff. - Handle conflict or challenging situations professionally. - Keep co-workers informed of activities that have implications for their department. - Work efficiently with minimal supervision. - Respond promptly to customer needs and requests. - Communicate successes, concerns, and challenges openly. - Adhere to all current and future company policies and standards to maintain a safe and respectful workplace.