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Sage

Remote Jobs

Sage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine

15 open rolesTeam 95Since 2020Latest: Apr 19, 2026, 2:09 AM UTCCompany Site
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15 Jobs

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Senior Revenue Accountant

Sage

Sage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine

Accountant42 days ago
Full TimeHybridSeniorTeam 95Since 2020

Title: Senior Revenue Accountant As part of the Global Finance Organization, the North America Finance Operations Team is established to manage transactional processing services across North America within Sage. This hybrid role will manage some of the R2R team requirements with a focus on revenue/deferred revenue/royalty & partner relationships. This is a multifaceted role with accountability for timely and accurate processing of operational accounting leading into accurate period close/reporting. Also playing a significant role in the completion of statutory and regulatory accounting across North America Entity Structure. - This role is a major contributor being accountable for accurate and high-quality balance sheet completion including relevant R2R controls and governance. - This is an exciting role for those who are looking to drive a Finance team of the future with a view to improvement/automating processes. - Delivering value-add services to customers and key stakeholders through innovation & process improvement, which is a key part of the Sage culture and would be needed to ensure the success of the RTR team. - We are seeking an experienced Senior Accountant to join our finance team. - The ideal candidate will be well-versed in accounting standards, especially those surrounding revenue recognition. - The Senior Accountant will play a critical role in ensuring the accuracy of financial records and supporting strategic financial decisions. - This is a hybrid role, 3 days per week from our Lawrenceville office. Key Responsibilities: Summary of role - This role sits within the Record to Report (R2R) team and focuses on delivering accurate and reliable financial reporting while maintaining strong balance sheet governance. - The position plays an important part in ensuring accounting processes run smoothly, financial controls are maintained and reporting supports informed business decisions. - It also works closely with teams across Finance to ensure compliance with accounting standards and drive continuous improvement. What I will be doing - You’ll be responsible for delivering accurate and timely financial reporting, supporting both internal and external audit processes and ensuring financial information is reliable and well understood by key stakeholders.' - A core part of the role involves maintaining the integrity of the balance sheet, preparing journals, completing reconciliations and reviewing financial trends to ensure transactions are recorded correctly. - You’ll apply technical accounting knowledge, particularly around IFRS standards such as revenue recognition, while supporting areas such as revenue, royalties, ISV and business partner contracts, and customer acquisition costs. - Working closely with finance teams and business partners, you’ll provide guidance on accounting principles and help ensure end-to-end processes run efficiently. - You’ll also contribute to continuous improvement initiatives, including automation and digital development within the R2R function. What we are looking for We’re looking for someone with strong accounting and analytical skills who is comfortable working with complex financial systems and large data sets. Advanced Excel skills and experience producing financial reports are essential, along with the ability to navigate multidimensional finance systems. Experience working with ERP platforms such as SAP, Intacct, Hyperion, Oracle or BlackLine would be beneficial, as would experience in the software industry and knowledge of IFRS standards. A degree in accounting or finance is required, and a CPA qualification or the intention to sit the exams would be preferred. An audit background would also be valuable for this role. Technical / professional qualifications • CPA preferred or qualified to sit for exam • Audit experience • Accounting/Finance degree or similarly recognized accounting qualification and/or Master’s Degree preferred #LI-ND1 FunctionFinance Operations CountryUnited States Office LocationLawrenceville Work Place typeHybrid AdvertWorking at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Georgia
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Account Manager

Sage

Sage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine

Account Manager43 days ago
Full TimeHybridSeniorTeam 95Since 2020

Title: Account Manager Location: Lawrenceville, GA, United States Hybrid Job Description: Job Title: Account Manager The Outbound Retention Representative is responsible for proactively engaging Sage 50 customers during their contract lifecycle to maximize retention, minimize churn, and drive upsell opportunities. This role focuses on strategic outreach to renewal accounts, identifying risks, and delivering solutions that encourage customers to remain with Sage. This is a hybrid office environment that meets 3 days a week in the Lawrenceville office. Key Responsibilities: Proactive Customer Outreach • Initiate outbound calls to assigned renewal accounts and customers identified as at risk of churn. • Prioritize outreach based on churn risk, contract expiration, and customer value. • Build relationships with customers throughout their lifecycle to encourage renewal and satisfaction. Retention & Save Motion • Conduct needs assessments to understand customer concerns and reasons for potential cancellation. • Present tailored solutions, offers, or add-on modules that address customer needs and increase value. • Handle objections empathetically and work to resolve issues that may lead to churn. Upsell & Cross-Sell • Identify and pursue upsell and cross-sell opportunities during retention conversations. • Educate customers on additional Sage 50 products, modules, and services that can enhance their experience and business outcomes. Account Management • Maintain accurate and up-to-date customer records in Salesforce CRM. • Document all interactions, outcomes, and agreed-upon actions immediately after each call. • Schedule and conduct follow-up calls as needed to ensure customer satisfaction and resolution. Collaboration & Continuous Improvement • Work closely with internal teams (marketing, sales, customer success) to share insights and improve retention strategies. • Participate in regular team meetings to review performance metrics, share best practices, and contribute feedback for product and service enhancements. Reporting & Performance Management • Track and report daily call outcomes, retention rates, and reasons for unsuccessful retention attempts. • Meet or exceed defined KPIs, including retention rate, upsell volume, and customer satisfaction scores. Qualifications • 1–3 years of experience in B2B sales, account management, or retention roles within SaaS or technology sectors. • Proven ability to manage retention and upsell conversations with decision-makers. • Strong communication skills (verbal and written), active listening, and objection handling. • Experience using Salesforce CRM for pipeline management and documentation. • Ability to work independently in a fast-paced, high-volume environment. • Strong organizational skills, including prioritization and time management. Plenty of perks: • 100% paid premiums for health, dental, and vision coverage. • RRSP contribution match (100% up to 4%). • 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days). • 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date. • 5 days paid yearly to volunteer (through Sage Foundation). • $5,250 tuition reimbursement per calendar year starting 6 months after the hire date. • Sage Wellness Rewards Program (annual fitness reimbursement). • Library of on-demand career development options and ongoing training offerings. Who is Sage: https://www.sage.com/en-us/company/about-sage/ Life at Sage: https://www.sage.com/en-us/company/careers/ Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be Function Sales Country United States Office Location Lawrenceville Workplace type Hybrid Advert: Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/ We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Georgia
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Account Executive, US College Sales

Sage

Sage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine

Full TimeRemoteMid LevelTeam 95Since 2020

The Account Executive - College sells to Higher Education faculty within a designated geographical territory. With a hunter mentality, their objective is to grow market share by successfully establishing new business with Sage Vantage, myBusinessCourse, and other digital or print content that meets course needs. Ideal candidate is an independent, self-starter whose responsibilities include conducting well-structured consultative sales calls, persuasively demonstrating technology product capabilities, establishing relationships with faculty members and other customers to gain new business and grow revenue. With a strong drive, ample product knowledge, and active listening skills, this person is confident and persuasive when interacting with customers. The ability to systematically run a large geographic territory through employing in person and virtual sales techniques is a daily requirement. Sage Account Executives maintain our sales database (MSCRM), which allows them to juxtapose account growth outreach with maintenance activities, resulting in successful adoption of new materials, digital product renewals and retention and/or expansion of the current base of Sage products. This position is based in Wisconsin and will have overnight travel of 20-25% during the prime selling season. Job Functions and Responsibilities Sales Following a strategic territory selling plan, built with the help and direction of Sales Management, the ideal candidate will work to grow Sage's presence and establish new products in all of our subject areas by: - Being highly visible to customers, persuasively conducting quality sales calls, and gaining Vantage demonstrations through employing professional selling techniques. - Successfully positioning self and Sage as a strategic business partner within social science and business departments across campus by actively listening to customer needs. - Traveling to assigned campuses during selling seasons is required with geographic travel and overnights outlined in advance; often requiring an excess of 40+ hours per week. - Conducting effective sales calls to grow new revenue via well-planned campus appointments and/or schedules, video calls, telephone, and email exchanges with the goal of progressing the territory pipeline and taking new market share. - Identifying and dynamically qualifying new sales leads in assigned territory; assertively selling to those identified targets while growing existing business by placing it into recurring revenue models to meet set sales goals. - Effectively deploying key sales tools within the course of daily selling and nimbly using the insights that the tools provide to accelerate pipeline movement. - Growing market share at the territory and key title level each selling season through strong internal partnerships, as well as through personal drive and resilience to achieve success. - Confidently and successfully demonstrating Sage technology and employing sales enablement tools in sales calls. - Ensuring data within the CRM system is accurate by maintaining and updating the sales pipeline daily. - Overall, a Sage Account Executive is innovative, persuasive, and resilient in meeting the needs of prospects and customers. They are well established in their market, persistent and purposeful in growing their Sage business. Product and Market Knowledge - With a well-established presence in their territory, the Sage rep collects and communicates market feedback and product information to Product, Technology, and Sales Management Teams. - Develops deep product knowledge through learning programs to be able to persuasively articulate value proposition of products in a competitive landscape. - Successfully addresses objections and misconceptions while answering questions of prospective customers effectively either independently or through collaboration with internal team members and specialists. - Provides Product Teams with market development leads, faculty advocates, and potential textbook authors. Planning, Reporting, and Database Maintenance - Strategically performs and completes Lead Generation (identifying courses, decision makers, enrollments, and product-in-use information) for targeted course markets at accounts identified within assigned territory. - Strategically works sales opportunities in CRM to prioritize pipeline and optimize revenue. - Strategically plans campus outreach via campus trips/video calls/phone calls. - Completes expense reports on a timely basis, handles annual travel and expense budget effectively. Conference Attendance/Business Travel - Daily full day and overnight travel to customers 2+ hours away is required to key accounts during active selling times. - Required to attend bi-annual sales meetings and other company-wide meetings. Customer/Author Relations - Provides excellent customer service when working with potential or existing customers by providing information, resources, and troubleshooting in a timely manner. - While engaging with customers and authors, takes appropriate actions to ensure they have a positive experience and image of the company. - Effectively works with current customers to cross-sell and referral sell when working with installed base of business. Any combination equivalent to, but not limited to, the following: Required: - Bachelor’s degree required with evidence of high academic achievement. - Demonstrated record of success in academic and professional background. - 2 to 4+ years sales experience required, along with a creative, persuasive, strategic, and persistent sales demeanor. - Hunter mentality, self-reliant and success oriented. - Strong technology demonstration skills. - Dedicated work ethic (must be willing to work hours needed and to travel based upon assigned geography). - Must be equally adept at working independently and within a team. - Proficient in PC environment and experienced with Microsoft Word, Excel, database applications and PowerPoint. - Excellent written, oral, and presentation skills. - Outstanding time management and organization, with excellent attention to detail. - Ability to be flexible and adapt quickly and creatively to changing business needs. Preferred: - Field-based sales experience strongly preferred for remote based sales positions. - Sales experience in the publishing industry or related SAAS/technology industries is a plus. - Familiarity and ability to work with CRM systems. - Familiarity with other sales technology programs and video conferencing experience. If you have a disability and you need any support during the application process, please contact hr.resume@sagepub.com All qualified applicants are encouraged to apply. Pay Transparency & Benefits Package: Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect. Sage is proud to be an equal opportunity workplace and is an affirmative action employer. Compensation at Sage is influenced by several factors, including but not limited to skill set, nature and level of experience, qualifications, and other relevant considerations. Please note that the compensation details listed in U.S. role postings reflect the base salary only and do not include bonuses or benefits. Your recruiter can share more about the specific salary range and additional aspects of the compensation/benefits package for this position during the hiring process. If your desired salary falls outside of this range, we hope you'll still apply as there may be other positions that better align. In addition to compensation, Sage offers a highly competitive and comprehensive PPO medical, dental, and vision care benefits package with SAGE covering most of the premium costs. Unique program benefits that support a healthy life, a company-sponsored anniversary trip every 5 years, a 401(k)-matching program of 100% up to 5% of pay, and other significant meaningful benefits. In alignment with our value for education, Sage offers financial support for bachelor's and graduate-level degree programs as well as learning for personal interest. Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the role. Join the nearly 2,000 Sage employees worldwide who deliver products and services that serve to fulfill our noble goal of education and dissemination of knowledge globally. We’d love to meet you! Diversity, Equity, and Inclusion Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation. We believe that diversity is a cornerstone of a vibrant culture. We want Sage to be an organization where the most talented staff and high-potential staff are recruited, have the opportunity to grow, and want to work. We strive to achieve a better representation of diverse talent at all levels, including leadership, across our workforce.

United States
$70K - $75K / year
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Business Development Executive

Sage

Sage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine

Full TimeRemoteSeniorTeam 95Since 2020

• Develop and implement effective sales strategies that drive nationwide growth and support corporate revenue objectives • Represent Sage at major industry conferences and events to identify new business opportunities and deepen ecosystem relationships • Help shape the structure of the sales organization at regional and functional levels as we expand • Take ownership of regional KPIs, providing accurate forecasting and establishing high-performance sales expectations • Drive investments in sales training, enablement tools, and sales operations • Build and nurture professional networks to surface new partnerships and opportunities • Manage sales data and translate insights into actionable recommendations • Support the planning and execution of sales campaigns, promotions, and GTM initiatives • Collaborate cross-functionally with Marketing, Finance, and Customer Success to ensure a tightly aligned commercial motion

New York
$150K - $175K / year
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Client Growth Manager

Sage

Sage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine

Growth Marketing59 days ago
Full TimeRemoteSeniorTeam 95Since 2020

• Develop and execute expansion strategies that move operators from pilot deployments to multi-community rollouts, including cross-sell and add-on opportunities • Maintain an accurate view of expansion opportunities, forecast with rigor, and deliver against quarterly revenue and retention targets • Build and deepen relationships with C-suite and regional leaders across operators, Real Estate Investment Trusts (REITs), and PE-owned platforms; lead business reviews, align on strategic goals, and remove blockers • Quantify operational and clinical value (workflow efficiency, risk reduction, care outcomes) and package insights into compelling, fact-based narratives that drive buy-in and budget approval • Turn operator goals into clear action plans and orchestrate efforts across Implementation, Client Success, Product, Engineering, and Marketing • Act as an executive escalation path for both Sage and operator partners; anticipate issues early and drive fast, durable resolutions • Participate in executive meetings, conferences, and industry events to deepen relationships and unlock new growth pathways

New York
$150K - $175K / year
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Creative Content Writer

Sage

Research and Education for a Better Society

Content Writer61 days ago
Part TimeRemoteJuniorTeam 1,001-5,000Since 1965H1B Sponsor

• Work cross-functionally with marketing, social, web, and game teams to create communications that connect with our audience and follow our brand voice • Concept campaign ideas and write copy for every channel, with particular focus on social media (paid and owned) and digital channels • Present creative ideas and copy to a large cross-functional team • Ensure that initiatives are fully executed on time and carried out successfully across multiple channels • Add creative flair to technical projects • Contribute to an environment of creativity and push creative boundaries with every campaign

United States
Job Closed
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Editorial Intern

Sage

Sage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine

Content Writer72 days ago
OtherRemoteEntry LevelTeam 95Since 2020

The Sage College Editorial Internship offers current college and graduate students the opportunity to learn more about the academic publishing industry while developing the skills needed to succeed in editorial and marketing positions. Your new role: The intern will learn about academic publishing in general and gain hands-on experience in the US College Editorial department. They will engage in work pertaining to textbooks and digital educational products that is project-based, varied, fast-paced, multi-faceted, intellectually challenging, and above all, collaborative. Interns assist, maintain, and help drive a range of editorial activities, including: - Support digital resource and assessment development - Research and download photos to be used in our books - Provide user feedback on new products and platforms - Process payment requests - Maintain records and manage data - Participate in regular and ad hoc meetings - Perform data entry tasks as assigned. - Assist in other general tasks, such as preparing manuscripts for the production process and keeping information updated in our publishing systems Schedule: This internship is a part-time (15-25 hours per week during normal office hours), paid position for one academic semester with the possibility of extending into future semesters and/or the summer based on the intern’s performance and continued interest. Interns may work remotely or from one of our two main offices (Washington, DC, or Thousand Oaks, CA). Could you be our new Intern? Skills and Experience: This internship is best suited to self-starters who are curious, organized, take initiative, ask questions, share feedback, participate in meetings, and are passionate about higher education and the power and impact of social science research. Candidates should also possess a combination equivalent to, but not limited to, the following: - Currently working toward the completion of a degree at an accredited university - Must be highly proficient in Microsoft Word, Excel, PowerPoint. - Must be a quick learner and self motivated - Able to analyze, and interpret concepts, documents, requirements, etc. - Able to multitask while maintaining attention to detail and work with constant interruptions - Able to work in an ever changing, fast-paced environment requiring flexibility If you have a disability and you need any support during the application process, please contact hr.resume@sagepub.com All qualified applicants are encouraged to apply. Pay Transparency & Benefits Package: Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect. Sage is proud to be an equal opportunity workplace and is an affirmative action employer. Compensation at Sage is influenced by several factors, including but not limited to skill set, nature and level of experience, qualifications, and other relevant considerations. Please note that the compensation details listed in U.S. role postings reflect the base salary only and do not include bonuses or benefits. Your recruiter can share more about the specific salary range and additional aspects of the compensation/benefits package for this position during the hiring process. If your desired salary falls outside of this range, we hope you'll still apply as there may be other positions that better align. Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the role. Join the nearly 2,000 Sage employees worldwide who deliver products and services that serve to fulfill our noble goal of education and dissemination of knowledge globally. We’d love to meet you! Diversity, Equity, and Inclusion Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation. We believe that diversity is a cornerstone of a vibrant culture. We want Sage to be an organization where the most talented staff and high-potential staff are recruited, have the opportunity to grow, and want to work. We strive to achieve a better representation of diverse talent at all levels, including leadership, across our workforce.

United States
Job Closed
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Business Development Executive

Sage

Sage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine

Full TimeRemoteMid LevelTeam 95Since 2020

Role Description You will work closely with our Business Development Lead to shape Sage’s commercial motion—helping refine how we enter new markets, accelerate land-and-expand, and structure the sales organization for scale. This is a high-visibility, high-impact role suited for someone who thrives at the intersection of strategy, execution, and relationship-building, and who understands the nuances of selling into senior living. This role will require regular travel to our New York headquarters, customer sites, and industry events up to 50% of the time. Responsibilities - Develop and implement effective sales strategies that drive nationwide growth and support corporate revenue objectives - Represent Sage at major industry conferences and events to identify new business opportunities and deepen ecosystem relationships - Help shape the structure of the sales organization at regional and functional levels as we expand - Take ownership of regional KPIs, providing accurate forecasting and establishing high-performance sales expectations - Drive investments in sales training, enablement tools, and sales operations - Build and nurture professional networks to surface new partnerships and opportunities - Manage sales data and translate insights into actionable recommendations - Support the planning and execution of sales campaigns, promotions, and GTM initiatives - Collaborate cross-functionally with Marketing, Finance, and Customer Success to ensure a tightly aligned commercial motion Qualifications - 5+ years of new-logo sales experience with a proven track record of top performance in SaaS - Strong strategy development, project management, and problem-solving skills - Comfortable navigating ambiguity; proactive owner who drives initiatives to completion - Genuine passion for Sage’s mission to improve care for older adults and the caregivers who support them Preferred Qualifications - Experience selling directly to owners and operators within Senior Living - Understanding of how real estate and operations interact in Senior Living, including key value drivers - Experience in value-based care, care delivery innovation, or adjacent healthcare models Benefits - Competitive base compensation along with stock options and a commission tied to 2026 revenue targets (TBD) - Expected annual salary range: $150,000–$175,000 USD depending on experience and interview performance - Fully paid health and dental coverage, plus vision insurance - Premium primary and urgent care memberships, online health providers - Unlimited PTO (“take what you need”) and seven paid holidays - Company-wide winter break - Office lunch, fully stocked snack bar, and an in-office culture with flexibility for remote work

United States
$150K - $175K / year
Sage logo

Business Development Executive

Sage

Sage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine

OtherRemoteMid LevelTeam 95Since 2020

Role Description You will work closely with our Business Development Lead to shape Sage’s commercial motion—helping refine how we enter new markets, accelerate land-and-expand, and structure the sales organization for scale. This is a high-visibility, high-impact role suited for someone who thrives at the intersection of strategy, execution, and relationship-building, and who understands the nuances of selling into senior living. This role will require regular travel to our New York headquarters, customer sites, and industry events up to 50% of the time. Responsibilities - Develop and implement effective sales strategies that drive nationwide growth and support corporate revenue objectives - Represent Sage at major industry conferences and events to identify new business opportunities and deepen ecosystem relationships - Help shape the structure of the sales organization at regional and functional levels as we expand - Take ownership of regional KPIs, providing accurate forecasting and establishing high-performance sales expectations - Drive investments in sales training, enablement tools, and sales operations - Build and nurture professional networks to surface new partnerships and opportunities - Manage sales data and translate insights into actionable recommendations - Support the planning and execution of sales campaigns, promotions, and GTM initiatives - Collaborate cross-functionally with Marketing, Finance, and Customer Success to ensure a tightly aligned commercial motion Qualifications - 5+ years of new-logo sales experience with a proven track record of top performance in SaaS - Strong strategy development, project management, and problem-solving skills - Comfortable navigating ambiguity; proactive owner who drives initiatives to completion - Genuine passion for Sage’s mission to improve care for older adults and the caregivers who support them Preferred Qualifications - Experience selling directly to owners and operators within Senior Living - Understanding of how real estate and operations interact in Senior Living, including key value drivers - Experience in value-based care, care delivery innovation, or adjacent healthcare models Benefits - Competitive base compensation along with stock options and a commission tied to 2026 revenue targets (TBD) - Expected annual salary range: $150,000–$175,000 USD depending on experience and interview performance - Fully paid health and dental coverage, plus vision insurance - Premium primary and urgent care memberships, online health providers - Unlimited PTO (“take what you need”) and seven paid holidays - Company-wide winter break - Office lunch and a fully stocked snack bar - In-office culture with flexibility for remote work EEO Statement Sage is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local laws. This policy applies to all employment practices, including hiring, promotion, termination, compensation, benefits, training, and apprenticeships. Sage bases hiring decisions solely on qualifications, merit, and business needs.

United States
$150K - $175K / year
Job Closed
Sage logo

Customer Support Manager

Sage

Sage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine

Customer Support74 days ago
OtherHybridLeadTeam 95Since 2020

Title: Customer Support Manager Location: Lawrenceville;Atlanta Job Description The Customer Support Manager will be responsible for developing and delivering quality support with a key focus on customer and partner satisfaction. The Customer Support Manager will lead a team that provides support to clients using payroll, HR, benefits, and talent management services. This position requires a passion for problem solving and process improvement, a deep understanding of software technologies, and the ability to learn new concepts quickly. *This is a hybrid role - 3 days/week in office* Key Responsibilities • Drive resolution and provide leadership to analysts in delivering superior service to ensure customer success • Work closely with Senior Management to evaluate current processes and systems and assist in planning and implementing new procedures and systems to maximize efficiency • Develop and monitor key performance indicators to measure and improve productivity • Handle complex or escalated client issues and ensure timely resolution • Provide mentorship to ensure customer support department is providing effective, timely and professional client communications • Oversee staff performance reviews, set goals and objectives • Facilitate customer resolution for escalations and follow up with dissatisfied customers to ensure issues are resolved and the customers are satisfied. Requirements: • 3+ years Software Support experience (HCM experience highly preferred) • 2+ years managing a Customer Support team • Proficiency in MS Office suite, multi-channel contact center software and client communication tracking software • HCM background/knowledge a huge plus • Ability to understand and communicate highly complex technical / financial issues • Strong technical analysis, troubleshooting, and problem resolution skills, including understanding of SaaS software lifecycle and ability to research software application errors, issue re-creation, and data analysis •Not required, a plus to have the ability to speak, read and/or write in the French language to communicate with customers on the phone and in case comments. Plenty of perks: • 100% paid premiums for health, dental, and vision coverage. • RRSP contribution match (100% up to 4%). • 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days). • 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date. • 5 days paid yearly to volunteer (through Sage Foundation). • $5,250 tuition reimbursement per calendar year starting 6 months after the hire date. • Sage Wellness Rewards Program (annual fitness reimbursement). • Library of on-demand career development options and ongoing training offerings. #LI-MT1 Function Customer Operations Country United States Office Location Lawrenceville;Atlanta Work Place type Hybrid AdvertWorking at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Georgia

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