A business unit of General Dynamics, General Dynamics Information Technology (GDIT) supports some of the United States' most complex government, defense, and in
Salesforce Business Analyst
Location
Worldwide
Posted
47 days ago
Salary
$106.3K - $143.8K / year
Seniority
Senior
Job Description
Salesforce Business Analyst
General Dynamics
Title: Salesforce Business Analyst Location: Remote, USA Job ID Number RQ218325 Home Office (NYHOME), NY, US Category Project/Program Management Employment Type Full Time Business Unit GDIT Job Description: Responsibilities for this Position Location: Any Location / Remote Full Part/Time: Full time Job Req: RQ218325 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Process and Operational Efficiency Job Qualifications: Skills: Business Processes, Business Requirements, Process Improvements Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: We think. We act. We deliver. There is no challenge we can't turn into opportunity. Our work depends on aSalesforce Business Analystjoining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. As a Salesforce Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer to collect business requirements, write them in the Gherkin method, and create system documentation supporting business and IT activities. Work visa sponsorwhip will not be provided for this role. In thisSalesforce Business Analystrole, a typical day will include: - Designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business processes, and working on additional custom functionality to meet the business needs. - Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation. - Performing fit-gap analysis between Salesforce functionality and customer requirements. - Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements to support the design and development of Salesforce solutions. - Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories. - Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives and to provide assistance with technical inquiries related to system implementations, as needed. - Breaking down roadmaps into epics and decompose into user stories. - Verifying completion of requirements with customer and service providers, ensuring expectations are appropriately met. - Listing out risks and constraints in relation to identified requirement. - Working with stakeholders and the project team to prioritize the backlog. - Providing additional support and guidance to clients during the implementation phase, to include development of training resources. - Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes. - Documenting and communicating reporting requirements, rules and methodologies for data collection and analysis - Preparing and conducting analysis of data for system requirements, to determine the performance and health of a system or network, and other needs. - Providing input or preparing technical reports/briefings based on the expert interpretation of analyzed data. Presenting data in briefing and other formats to internal teams and CMS. - Recommending changes to the overall system or network to ensure service to the customer. - Serve as primary contact with the Subject Matter Experts. - May coach and mentor other Business Analysts. - Daily demonstration of aConsultant Mindset: - Strategic Thinker - You look beyond immediate needs and understand the bigger picture - Problem Solver - You break down complex problems and design actionable solutions - Technical Translator - You can translate technical requirements into business language and vice versa - Change Agent - You drive user adoption and champion continuous improvement - Empathetic Listener - You actively listen to stakeholder needs and challenge assumptions constructively - Influencer- You build trust, manage expectations, and lead with credibility What You'll Need to Succeed - Bachelor's degree or higher and 5+ years of relevant experince. - 6+ years of experience working with business processes and re-engineering. - 5+ years of experience capturing requirements and writing using the Gherkin method. - 3+ years of experience capturing and writing user stories. - 3+ or more years of business processes and business analysis experience in a system engineering or software application environment. - Demonstrated ability to convey ideas or requirements in written form, as well as the ability to understand and incorporate written feedback. - In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM - Hands-on experience using JIRA, Confluence, and SharePoint - Proficient using MS Office, including Word, Excel, and PowerPoint. - Experience working in a Scrum and/or SAFe Agile environment. - Proficient designing and building reports. - Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences. - Ability to prioritize and multitask between multiple projects and both business and technical stakeholders. - Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experince Cloud Consultant - Salesforce certification will be verified on Trailhead. - Must have lived in the United States at least three (3) out of the last five (5) years. - Candidate must be willing and able to obtain a CMS Public Trust clearance. Preferred Skills: - Strong interpersonal skills to collaborate with customers and internal cross-functional teams - Self-motivated, well-organized and strict attention to details - Ability to understand and manage customer expectations and software implementation methodology - Excellent analytical skills, including the ability to integrate information from multiple sources - Ability to work independently - Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist. - Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or health insurance/heath care experience - Experience working with data and completing data analysis activities - Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. - Growth: AI-powered career tool that identifies career steps and learning opportunities - Support: An internal mobility team focused on helping you achieve your career goals - Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off - Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results. at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results. The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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