Role Description Join Our Dynamic Team as a Service Desk Engineer! Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? - Provide world class service and support for clients across IT, basic voice/telephony systems, and ISP/connectivity services. - Troubleshoot and diagnose IT issues, provide remote support, and assist in the maintenance of client computer systems. - Perform basic connectivity checks and use relevant provider portals to diagnose and validate service status. Accountabilities and Deliverables: - Promptly and accurately log and respond to incidents and requests into our case management system via phone and email. - Ensure customer calls are promptly attended to, providing efficient and effective support. - Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented. - Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. - Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. - Perform basic voice and connectivity-related support, including call routing, extensions, diverts, and connectivity checks. - Assist with basic telephony system and connectivity issues and liaise with relevant teams where escalation is required. What else looks good for this role: - The successful candidate will be organised, self-motivated, and an effective communicator, with strong attention to detail and a team-oriented mindset. - This is a fast-paced environment requiring tenacity, diligence, and efficiency always. - Possess effective communication skills, both verbal and written. - Attention to detail is crucial in accurately documenting and resolving issues. - Display a proactive, determined, and persistent approach to problem-solving. - Capable of working independently and collaboratively within a team. - Show eagerness to learn and willingness to research faults or refer to documentation when necessary. - Comfortable handling both IT and basic telephony and connectivity-related queries. Qualifications - Previous experience on a service desk is advantageous. - Proficient in customer support, including phone and email communication. - Understanding of Microsoft products and technologies. - Ability to troubleshoot hardware issues across laptops, desktops, peripherals, and other IT equipment, with a strong understanding of Microsoft Windows Desktop operating systems and related troubleshooting. - Capability of learning new software and systems as required. - Exceptional organisational, time management, and multitasking skills. - Familiarity with Microsoft 365, including user management, Teams, Exchange, and Entra. - Familiarity with basic telephony/voice systems (e.g. call diverts, extensions, connectivity checks). - Familiarity with antivirus management – desirable. - Willingness to adopt and effectively use AI tools as part of day-to-day work, where appropriate, to improve efficiency, problem-solving, and service delivery. Benefits - Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits. - 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service. - 5% allowance based on basic salary that can be towards Medical Aid. - UPS provided to assist with load shedding (2-4hrs power for a laptop). - Babble issued laptop. - Annual Company Celebrations. - Home-Working Policy. Company Description Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. - Microsoft Modern Work - Cybersecurity - Contact Centre Technology - Mobile Solutions - Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together!

Overview Position Overview: We are seeking a Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise while delivering exceptional customer service. As part of the Support Engineering team, you will: - Troubleshoot complex issues and improve the user experience for HealthEdge customers. - Provide technical support to both internal and external clients across hosted and on-premises environments. - Leverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently. - Collaborate with IT, operations, product development, product management, and other stakeholders to drive innovation and continuous improvement. - Utilize a broad range of technologies and develop deep knowledge of HealthEdge products to ensure high-quality support delivery. This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment. The Product: HealthRules® Payer is the core of our integrated solution suite, offering a leading digital, next-generation claims administration processing system. It includes advanced business intelligence, seamless integration, a unique configuration and promotion engine, and comprehensive home and host processing—available on both public and private clouds. HealthRules Payer consistently ranks #1 among CAPS solutions, delivering 90–97% first-pass auto-adjudication rates and over 99% accuracy. It empowers payers to respond swiftly to regulatory changes, adopt value-based reimbursement models, and improve clinical outcomes and member experiences. What you will do: - Triage and analyze complex issues, perform root cause analysis and correlate related system or application problems. - Act as a liaison between engineering, IT operations, and consulting teams to resolve incidents and ensure timely communication with customers. - Assist customers in quickly identifying issues and providing effective workarounds, while guiding them on best practices and cleanup scripts. - Manage multiple support requests with competing priorities, maintaining accurate case records and customer information in Salesforce. - Participate in customer calls, peer reviews, and technical/functional discussions to identify optimal solutions and drive continuous improvement. - Proactively address recurring issues such as failed transactions, stuck claims, and data warehouse streaming disruptions to minimize business impact. - Provide feedback on bugs across active releases and contribute to knowledge base articles and reusable scripts for common issues. - Build and deploy tools to proactively identify product issues and partner with product teams on preventive measures. - Document root cause analyses and standard procedures through runbooks and KB articles. - Demonstrate a strong drive to understand both the business and technical aspects of problems, contributing to improved service and operational efficiency. - Perform all job functions in compliance with HealthEdge policies and procedures, including those related to handling PHI and PII. - Provide 24x7 on-call client support on a rotational basis. - INDIA specific: May require early morning or evening shifts (India time) to overlap with US teams. Typically, late-night shifts are not expected. What you bring: Education & Experience: - Bachelor’s degree in Computer Science, Electronics, or a related field. - 5+ years of experience in supporting mission-critical, multi-tiered enterprise applications. - Hands-on experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies. Technical Proficiency: - Strong knowledge of Java-based applications, including Java 11+ code, analyzing stack traces, error codes, and performance issues (e.g., memory leaks, thread contention, slow SQL queries). - Proficient in web technologies and middleware such as WebLogic/WebSphere. - Expertise in relational databases (preferably Oracle), with the ability to understand schemas, write and debug complex SQL queries. - Experience with SOAP and REST-based web services. - Skilled in log analysis using tools like grep, with familiarity in structured (JSON, XML) and unstructured log formats. - Root cause analysis across distributed systems including microservices, APIs, and message queues. - Hands-on experience with monitoring and analysis tools such as Splunk, ELK Stack, and AppDynamics. - Foundational experience in troubleshooting and analyzing Bash scripts. Business & Analytical Skills: - Strong critical thinking, analytical reasoning, and problem-solving abilities. - Proven ability to engage with US/UK customers and manage competing priorities in a fast-paced environment. - Experience creating runbooks and knowledge base articles to document root cause analyses and standard procedures. Soft Skills & Work Environment: - Excellent written and verbal communication skills, with the ability to articulate technical concepts to diverse audiences. - Comfortable working in dynamic environments with flexibility to provide 24x7 on-call client support on a rotational basis. Preferred: - Domain knowledge in healthcare or US health insurance. HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.    Geographic Responsibility:  While HealthEdge is located in Boston, MA you may live anywhere in the U.S.  Type of Employment: Full-time, permanent  FLSA Classification (USA Only): Exempt  Work Environment:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.   - Work across multiple time zones in a hybrid or remote work environment.   - Long periods of time sitting and/or standing in front of a computer using video technology.   - May require travel dependent on company needs.     The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.    HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.  #LI-Remote **The annual US base salary range for this position is $70,000 to $85,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

Description This position will offer you the ability to apply and expand your knowledge of transmission line engineering including, conductors, hardware, insulation, structures, foundations and electrical principles to: - Design transmission lines in the 69kV to 500kV range. - Responsibility for cost analyses, development of design criteria, routing and siting of transmission lines. - Responsibility for conductor selection studies, shielding, grounding and induction studies. - Work with vendors and clients to specify transmission line components. - Direct a small project team. The position will also offer you the opportunity to: - Work with experienced engineers and mentor less experienced staff. - Work with a diverse client base and interact with the client and other project teams. - Occasional travel for site visits and client meetings. - Develop proposals and cost estimates for new work. Qualifications We do not sponsor employees for work authorization in the U.S. for this position. Essential skills and experience: - This position requires a degree from an ABET-accredited engineering program. - Proficiency with PLS-CADD software to able to review transmission line models. - 7 or more years of experience as a member of a project team in observing project schedules and budget constraints on diverse transmission assignments that have included the following: transmission line design incorporating code requirements, cost estimate development, schedule creation and coordination, the preparation of specifications for procurement of transmission line materials and construction, and liaising with construction and installation. - Knowledge to verify/review right of way requirements, conductor sags/tensions, transmission line plan and profile drawings and construction documents. - Knowledge of design techniques, tools, and principles involved in the production of technical plans, drawings, and models. - Experience in writing and providing support documentation for engineering calculations. - Familiarity with design codes and standards such as NESC, IEC, CSA, IEEE, ANSI, IBC, ASCE 7, AISC, and ACI 318. - Proficiency with MS Office applications. - Excellent written and verbal communication skills. - Attention to detail. Valued but not required skills and experience: - Have a current PE license or the ability to acquire one within one year. - Experience in developing engineering proposals and cost estimates. - Experience with scheduling. - Proficiency with any of the following programs: PLS-TOWER, SAG10, LPILE, MFAD, ArcGIS, CDEGS, AutoCAD, MicroStation. AI & Automation at Sargent & Lundy In this role, we expect people to be willing or able to lead others who use modern tools: - You are expected to lead others in taking engineering problems from issue to solution by setting expectations for using data and modern tools such as automation and AI to improve workflows, reduce rework, and deliver cost-effective designs. - Leaders in these roles often direct automation and process-improvement work, for example, how teams automate calculations, summarize technical documents, or generate design documentation and guiding when and how AI or agentic AI tools are used while ensuring results are checked. - Overseeing engineers who program or script (e.g., Python, MATLAB, advanced Excel) to automate engineering tasks, with review of automated outputs, is valued but not required. - We also value additional learning, such as a minor, certificate, or other experience in Computer Science, Artificial Intelligence, Software Engineering, or related fields that enables effective oversight of automation and agentic AI-enabled engineering workflows. Award-Winning Benefits At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024. Health & WellnessFinancial BenefitsWork-Life Balance - Health Plans: Medical, Dental, Vision - Life & Accident Insurance - Disability Coverage - Employee Assistance Program (EAP) - Back-Up Daycare - FSA & HSA - 401(k) - Pre-Tax Commuter Account - Merit Scholarship Program - Employee Discount Program - Corporate Charitable Giving Program - Tuition Assistance - First Professional Licensure Bonus - Employee Referral Bonus - Paid Annual Personal/Sick Time (PST) - Paid Vacation - Paid Holidays - Paid Parental Leave - Paid Bereavement Leave - Flexible Work Arrangements Compensation Range $95,840.00 - $147,870.00 Transparency Statement Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus. Awards & Recognition Equal Opportunity Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.

Description Responsibilities may include the following: - Design transmission lines in the 69kV to 765kV range. - Mentor and train less experienced design team members. - Coordinate design activities to ensure installation and operations will comply with specifications, codes, and client requirements. - Prepare reports and studies that present technical information in a clear and concise manner and meet client requirements and S&L formats. - Perform independent reviews of work performed by others including calculations, drawing preparation, and transmission line models based in PLS-CADD. - Adhere to Sargent & Lundy's System of Processes. Qualifications We do not sponsor employees for work authorization in the U.S. for this position. Essential skills and experience: - BS degree from an ABET-accredited engineering program. - 10 or more years of transmission design experience. - Proficiency with PLS-CADD software. - Experience must include preparation of scopes of work, development of conceptual designs, determination of design basis, the selection of equipment and materials, and the preparation and assembling of calculations and specifications. - Experience working directly with clients on transmission lines from 69kV through 500kV. - Knowledge of engineering standards including NESC, IEC, ASCE, ACI, IEEE and ANSI. - Experience reviewing design drawings created by others. Valued but not required skills and experience: - PE license - PMP certification - Construction experience - Familiarity with ArcGIS AI & Automation at Sargent & Lundy In this role, we expect people to be willing or able to lead others who use modern tools: - You are expected to lead others in taking engineering problems from issue to solution by setting expectations for using data and modern tools such as automation and AI to improve workflows, reduce rework, and deliver cost-effective designs. - Leaders in these roles often direct automation and process-improvement work, for example, how teams automate calculations, summarize technical documents, or generate design documentation and guiding when and how AI or agentic AI tools are used while ensuring results are checked. - Overseeing engineers who program or script (e.g., Python, MATLAB, advanced Excel) to automate engineering tasks, with review of automated outputs, is valued but not required. - We also value additional learning, such as a minor, certificate, or other experience in Computer Science, Artificial Intelligence, Software Engineering, or related fields that enables effective oversight of automation and agentic AI-enabled engineering workflows. Award-Winning Benefits At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024. Health & WellnessFinancial BenefitsWork-Life Balance - Health Plans: Medical, Dental, Vision - Life & Accident Insurance - Disability Coverage - Employee Assistance Program (EAP) - Back-Up Daycare - FSA & HSA - 401(k) - Pre-Tax Commuter Account - Merit Scholarship Program - Employee Discount Program - Corporate Charitable Giving Program - Tuition Assistance - First Professional Licensure Bonus - Employee Referral Bonus - Paid Annual Personal/Sick Time (PST) - Paid Vacation - Paid Holidays - Paid Parental Leave - Paid Bereavement Leave - Flexible Work Arrangements Compensation Range $116,620.00 - $179,890.00 Transparency Statement Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus. Awards & Recognition Equal Opportunity Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.