• Own overall program execution and operational delivery for a strategic client within Cotiviti’s Value-Based Care solutions. • Partner closely with Client Executives to align delivery execution with client goals, contractual commitments, and long-term growth objectives. • Act as the primary point of coordination across internal teams including Product Management, Engineering, Data Analytics, Operations, Implementation, and Support to ensure alignment and timely execution. • Lead client-facing cadence including planning meetings, operational touchpoints, release discussions, issue reviews, and roadmap alignment. • Proactively identify delivery risks, dependencies, and obstacles; orchestrate appropriate internal resources to resolve issues before they impact clients. • Ensure open issues, action items, and cross-team dependencies are tracked, communicated, and resolved within agreed timelines. • Maintain accountability for key milestones, client expectations, and delivery outcomes across concurrent initiatives. • Track and report on contractual commitments, SLAs, and operational performance. • Produce and manage client-related documentation including meeting materials, program plans, requirements coordination, decisions, risks, and follow-ups. • Ensure client delivery activities are managed in alignment with revenue expectations and operational constraints. • Contribute to continuous improvement of internal delivery processes, tools, and cross-functional workflows. • Complete annual performance objectives and additional strategic initiatives as assigned.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is scaling how we hire, develop, and deploy talent in an AI-driven world. The first 90 days define performance trajectory, engagement, and retention. This role owns that moment. We are looking for a high-ownership, end-to-end builder who will architect and orchestrate a world-class onboarding experience for: - New employees - New people managers - Newly promoted managers This is not a coordination role. This is a design, strategy, and execution role. You will connect business strategy, AI enablement, leadership expectations, and global consistency into one cohesive onboarding ecosystem. Key Responsibilities – What You’ll Build and Own: A Strategic Onboarding Architecture - Design a global onboarding ecosystem aligned to business priorities and AI acceleration - Translate the Genesys Way of Leading into clear expectations and behaviors from day one - Create structured 30-60-90 day pathways tied to measurable performance outcomes - Elevate onboarding from orientation to performance enablement A Seamless, High-Impact Experience - Engineer a frictionless journey from offer acceptance through first-year integration - Remove handoff breakdowns across Talent Acquisition, IT, HR, Finance, and the business - Design moments that build clarity, confidence, and connection early - Create a globally consistent yet locally adaptable experience - Hold a relentless “new hire lens” and fix friction fast AI-Enabled, Skills-Centric Enablement - Integrate AI tools and automation into onboarding workflows - Embed skills intelligence and data insights into ramp plans - Partner with HR tech and People Analytics to drive personalization at scale - Use data to predict ramp risks and proactively intervene Manager & Leadership Acceleration - Design distinct onboarding journeys for new and promoted managers - Clarify leadership expectations and accountability from day one - Equip managers to effectively onboard and develop their teams - Reinforce a culture of performance, feedback, and talent growth Global Process & Governance - Build scalable frameworks with clear ownership and accountability - Operate confidently across regions and matrixed stakeholder - Establish governance that balances consistency with flexibility Change Leadership & Influence - Drive alignment without formal authority - Navigate ambiguity and competing priorities - Shape executive understanding of onboarding as a business lever Measurable Impact - Define KPIs tied to ramp time, engagement, internal mobility, retention, and manager effectiveness - Build dashboards and executive-level reporting - Continuously iterate based on data and feedback What You Bring: Experience - 5+ years of experience in Talent, Learning, HR Strategy, or Organizational Effectiveness - 3-5+ years designing and leading enterprise-wide or global onboarding / enablement programs - Demonstrated experience driving cross-functional initiatives in complex, matrixed organizations - Proven track record of influencing senior stakeholders without direct authority - Experience leveraging HR technology, automation, and/or AI in talent programs Who You Are / What You’ve Done - You’ve built onboarding as a performance accelerator, not just a welcome experience - You connect skills, performance, and workforce strategy — not just events and content - You think in systems and design for scale - You can diagnose friction quickly and redesign processes with speed - You are comfortable presenting to and challenging senior leaders - You balance strategy and execution — equally comfortable building the framework and operationalizing it - You bring a strong global mindset and understand regional nuance - You operate with urgency and accountability Additional Experiences: - Experience in a high-growth SaaS or AI-driven technology company - Background in change management methodologies (Prosci, Kotter, or similar) - Experience integrating onboarding into Workday - Exposure to skills intelligence platforms or workforce planning tools - Experience building onboarding for first-time managers or leadership transitions - Certification or formal training in organizational design, learning design, or talent strategy - Experience managing onboarding for a remote-first or distributed workforce #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,000.00 - $183,000.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

• Champion transformation efforts to drive a users-first operational scale roadmap for the Global People Operations horizontal. • Drive improvements in internal operating mechanisms that shift the People Ops team toward proactive, automation and AI-driven operations. • Design and lead the mandatory, centralized "Front Door" for all work entering the Global People Operations team. • Partner with People+ COEs, Strategy & Enablement to ensure operational readiness for high-priority initiatives. • Drive the path for continuous improvement across the full service model; identify opportunities to deflect volume to automated or self-service solutions. • Build the framework to run Quality Assurance (QA) and monitor adherence to existing Knowledge Management and operational standards.

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Overview of the RoleAs a Principal Enablement Program Manager, you will be a strategic leader within our GTM Enablement organization, driving transformational, multi-modal enablement programs that span global sales, customer success, partners, and technical audiences. You will architect and scale enablement initiatives that directly impact revenue attainment, customer adoption, partner growth, and organizational productivity across all segments and geographies. You are an exceptional cross-functional leader who builds trusted partnerships to deliver world-class enablement that drives measurable business impact. With deep expertise in technical certification, partner enablement, and customer education at scale, you design programs that transform behaviors, accelerate performance, and deliver ROI—not just training. You excel at translating complex technical concepts into compelling learning experiences, leveraging data and AI to continuously optimize effectiveness, and maintaining strategic vision while executing complex, multi-stakeholder initiatives. Key Responsibilities:Strategic Business Partner: - Serve as a trusted advisor to Sales, Customer Success, Partner, and Product leadership, aligning enablement strategy with business priorities and revenue objectives. - Build and execute partner enablement frameworks that accelerate partner onboarding, competency development, and co-selling effectiveness at scale. Multi-Modal Program Leadership: - Design, build, and scale enablement programs across sales, customer, partner, and technical audiences using diverse delivery methods (live virtual, self-paced digital, in-person workshops, certifications, etc.) that drive product adoption, reduce time-to-value, and support expansion opportunities. - Own end-to-end program roadmaps, project plans, stakeholder management, and cross-functional coordination. - Maintain clear documentation, intake processes, and governance frameworks. Technical Certification Architect: - Develop and manage comprehensive technical certification programs that validate competency, drive adoption, and differentiate our go-to-market motion. AI-Powered Innovation and Data-Driven Impact: - Leverage AI tools and technologies to enhance instructional design, personalize learning experiences, automate content creation, and improve program management efficiency. - Define success metrics, build reporting frameworks, and continuously measure program effectiveness. - Use analytics to optimize content, identify gaps, and demonstrate ROI. - Stay current on enablement best practices, emerging technologies (especially AI in learning), and industry trends. Bring innovative approaches to our enablement practice. Basic Qualifications: - 8+ years of related experience leading programs in enablement, sales, customer success, learning & development, or related GTM roles. - 5+ years of experience leading multi-modal enablement programs across diverse, global audiences (sales, customers, partners, technical). - Proven track record designing and delivering technical certification programs at-scale to validate both internal and external mastery with our product. - Demonstrated experience building and executing partner enablement programs that drive measurable business outcomes (e.g. in-region enablement and playbooks for partner sellers). - Experience creating customer enablement and education programs that accelerate product/services adoption and expansion. - 2+ years of hands-on experience using AI tools for instructional design, content creation, and/or program management. - Experience with Salesforce, enablement platforms (Seismic, Highspot, etc.), and LMS technologies to track KPIs, performance and manage content consumption. - Strong knowledge of sales methodologies (MEDDPICC, Value Selling, Challenger, etc.) and demonstrated ability to train/coach others. - Strong understanding of SaaS business models, sales processes, and customer journey. - Bachelor's degree or higher in Education. Master's Degree in Education highly preferred. - Ability to travel up to 20% (primarily North America, occasionally international). Preferred Qualifications: - Advanced proficiency with AI tools for instructional design (ChatGPT, generative AI platforms, Synthesia), content creation, personalization, and analytics. - Experience building competency models, assessment strategies, badging/credentialing programs, and certification governance. - Experience with customer academies, adoption programs, community building, and customer marketing. - Deep expertise in adult learning theory, design thinking, learning experience design, and multiple instructional modalities. - Exceptional written, verbal, and presentation skills. Ability to influence and inspire audiences from individual contributors to executives. - Proficiency with Asana, Wrike, Monday.com, Smartsheet, or similar project management platforms. The base salary range for this position is 156,400 - 261,800 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: - Competitive salary - Comprehensive benefits package - Flexible work arrangements - Company equity* - ESPP (Employee Stock Purchase Program)* - Retirement or pension plan* - Generous paid vacation time - Paid holidays and sick leave - Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO - Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* - Paid volunteer time off: 20 hours per year - Company-wide hack weeks - Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.