• Schedule creative and academically challenging itineraries consisting of company visits, based on Client requests • Develop relationships with businesses, universities, government agencies and non-profit organizations throughout Panama for academic content sourcing • Plan itineraries with client and commercial manager during proposal and planning stages • Daily contact with business executives and clients by telephone calls, email and face-to-face interaction • Accompany clients to some business meetings, and may be required to facilitate business discussions with University MBA/EMBA students.

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Overview of the RoleAs a Principal Enablement Program Manager, you will be a strategic leader within our GTM Enablement organization, driving transformational, multi-modal enablement programs that span global sales, customer success, partners, and technical audiences. You will architect and scale enablement initiatives that directly impact revenue attainment, customer adoption, partner growth, and organizational productivity across all segments and geographies. You are an exceptional cross-functional leader who builds trusted partnerships to deliver world-class enablement that drives measurable business impact. With deep expertise in technical certification, partner enablement, and customer education at scale, you design programs that transform behaviors, accelerate performance, and deliver ROI—not just training. You excel at translating complex technical concepts into compelling learning experiences, leveraging data and AI to continuously optimize effectiveness, and maintaining strategic vision while executing complex, multi-stakeholder initiatives. Key Responsibilities:Strategic Business Partner: - Serve as a trusted advisor to Sales, Customer Success, Partner, and Product leadership, aligning enablement strategy with business priorities and revenue objectives. - Build and execute partner enablement frameworks that accelerate partner onboarding, competency development, and co-selling effectiveness at scale. Multi-Modal Program Leadership: - Design, build, and scale enablement programs across sales, customer, partner, and technical audiences using diverse delivery methods (live virtual, self-paced digital, in-person workshops, certifications, etc.) that drive product adoption, reduce time-to-value, and support expansion opportunities. - Own end-to-end program roadmaps, project plans, stakeholder management, and cross-functional coordination. - Maintain clear documentation, intake processes, and governance frameworks. Technical Certification Architect: - Develop and manage comprehensive technical certification programs that validate competency, drive adoption, and differentiate our go-to-market motion. AI-Powered Innovation and Data-Driven Impact: - Leverage AI tools and technologies to enhance instructional design, personalize learning experiences, automate content creation, and improve program management efficiency. - Define success metrics, build reporting frameworks, and continuously measure program effectiveness. - Use analytics to optimize content, identify gaps, and demonstrate ROI. - Stay current on enablement best practices, emerging technologies (especially AI in learning), and industry trends. Bring innovative approaches to our enablement practice. Basic Qualifications: - 8+ years of related experience leading programs in enablement, sales, customer success, learning & development, or related GTM roles. - 5+ years of experience leading multi-modal enablement programs across diverse, global audiences (sales, customers, partners, technical). - Proven track record designing and delivering technical certification programs at-scale to validate both internal and external mastery with our product. - Demonstrated experience building and executing partner enablement programs that drive measurable business outcomes (e.g. in-region enablement and playbooks for partner sellers). - Experience creating customer enablement and education programs that accelerate product/services adoption and expansion. - 2+ years of hands-on experience using AI tools for instructional design, content creation, and/or program management. - Experience with Salesforce, enablement platforms (Seismic, Highspot, etc.), and LMS technologies to track KPIs, performance and manage content consumption. - Strong knowledge of sales methodologies (MEDDPICC, Value Selling, Challenger, etc.) and demonstrated ability to train/coach others. - Strong understanding of SaaS business models, sales processes, and customer journey. - Bachelor's degree or higher in Education. Master's Degree in Education highly preferred. - Ability to travel up to 20% (primarily North America, occasionally international). Preferred Qualifications: - Advanced proficiency with AI tools for instructional design (ChatGPT, generative AI platforms, Synthesia), content creation, personalization, and analytics. - Experience building competency models, assessment strategies, badging/credentialing programs, and certification governance. - Experience with customer academies, adoption programs, community building, and customer marketing. - Deep expertise in adult learning theory, design thinking, learning experience design, and multiple instructional modalities. - Exceptional written, verbal, and presentation skills. Ability to influence and inspire audiences from individual contributors to executives. - Proficiency with Asana, Wrike, Monday.com, Smartsheet, or similar project management platforms. The base salary range for this position is 156,400 - 261,800 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: - Competitive salary - Comprehensive benefits package - Flexible work arrangements - Company equity* - ESPP (Employee Stock Purchase Program)* - Retirement or pension plan* - Generous paid vacation time - Paid holidays and sick leave - Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO - Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* - Paid volunteer time off: 20 hours per year - Company-wide hack weeks - Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Role Description The Program Implementation Coordinator is a critical player in facilitating the successful integration of new programs to meet the needs of AMO’s partners for AMO’s platform and/or Network Development Services (NDS). This role serves as a bridge between sales/business development and operational service delivery by AMO and its clinical sites. This role is responsible for implementing operating procedures across the program operations and recruitment teams to ensure an orderly implementation of new programs. This person will work closely with recruiters to build relationships with new potential clinical sites and preceptors during the onboarding stage, after qualification by a recruiter, to obtain the required information for a program to go live on AMO’s website and will work closely with our operations team to ensure a smooth transition from the recruitment stage to the go live stage. The new Program Implementation Coordinator should be someone who thrives in a fast-paced, dynamic environment and who is ready to be a proactive member of an innovative team. While this position can be fully remote, we are looking for candidates to be residents of Alabama, Florida, Illinois, Indiana, Kansas, Michigan, New York, Ohio, or Texas. Essential Functions - Contact physicians/clinicians (physicians, physician assistants, nurses, etc.), clinical sites, and their teams via email, phone, or video conferencing to obtain required program information. - Assemble comprehensive program data and build new programs on the AMO Platform, ensuring accurate and complete representation of new programs. - Compile accurate required documentation from potential preceptors to ensure fulfillment of AMO’s network services business. - In collaboration with recruitment, programs, and business development, ensure required information is gathered and verified, and warm handoffs occur from recruitment to implementation, and from implementation to operation. - In collaboration with School Sales and Customer Success teams, implement tools and SOPs to streamline the program vetting and fulfillment process for implementing new school affiliations and placements at AMO program sites. - Assist in the creation of PandaDoc templates and SOPs as needed for Network Development Services (NDS) documents, B2B Partner documents for Programs, and Programs team documents as needed. - Deep knowledge of and experience with CRMs (Hubspot preferred). - Quickly develop familiarity with AMO’s proprietary clinical rotation platform to facilitate a seamless conversion of acquired programs to live programs. - Build and maintain strong relationships with preceptors and clinical site administrators to ensure customer satisfaction and success for the operations team. - Implement and tailor onboarding processes to each unique program, guiding medical contacts from the initial qualified handoff from recruitment to you, through onboarding, and finally through completion of the program’s handoff to its assigned coordinator and launch. - Craft engaging and informative program content that resonates with our student and partner base. - Understanding of preceptor and/or student challenges and demonstrating a positive, proactive, solution-based approach to resolving and anticipating challenges. - Develop a high level of familiarity with the US medical and nursing education system and become an agile learner. - Collaborate with other AMO teams and serve as a resource regarding program information, relationships, availability. - Other duties as assigned. Qualifications - Possess a strong work ethic. - Highly detail and task oriented. - Works with efficiency and urgency while maintaining a high standard of quality control. - Sales mindset, driven by KPIs, operates in a self-directed manner to achieve goals from leadership. - Knowledge of the U.S. medical system – particularly around the day-to-day of physicians and clinical sites. - Ability to communicate effectively and credibly, verbally and in writing, with clinicians and others associated with the clinical education industry. - Be upbeat, driven, intelligent, well-organized, and articulate. - Strive to best support the strategic vision and guidance set by team and company leadership. - Thrive in a fun, fast-paced, startup environment. - Represent the team professionally and ethically. - Be adaptable to change in the workplace and use change as an opportunity for innovation and creativity. - Ability to manage and prioritize multiple tasks and projects while working in a results-oriented environment. - Team player who is self-motivated and detail-oriented with the ability to achieve goals without daily supervision. - Demonstrate an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility over a variety of platforms. - Strong analytical and research skills. - Tech Native – able to familiarize oneself with new technical platforms quickly. - Process driven with the ability to prioritize effectively, multi-task, and meet deadlines. - Positive attitude and ability to take and receive constructive feedback. - Possess sound problem-solving skills. - Advanced knowledge and understanding of healthcare and medical education terminology preferred. - A high level of written and oral communication skills, as well as the ability to think creatively. - Proficient in Microsoft Office; including Word, Excel, and Outlook. Education/Experience - Bachelor’s degree in related field. - Clinical site acquisition experience strongly preferred. - Experience with Hubspot CRM or similar CRM strongly preferred. - Experience working with medical professionals. - Experience managing multiple tasks. - Previous healthcare educational experience (clinical or medical education). - Some understanding of clinical education market preferred. - Experience working in a fast-paced startup culture. - Project or program management experience preferred. Benefits - Competitive salary of $55,000 to $65,000 annually. - Comprehensive Benefits Program: Medical, Dental, Vision, 401k, Tax Exempt Student Loan Repayment, and Commuter Benefits. - A mission-driven work environment committed to a spirit of support, growth, and achievement. - Performance-based career growth opportunities. - A front-row seat for the exponential growth of a booming education tech company. - Work/life balance.

Job Title: [Contractor] Senior Program Officer, South Asia Career Stream: Professional Career Level: Professional 4 Department: Global Programs Job Family: Program Support Job Sub-Family: Program Oversight & Support Location: India Workplace Designation: Fully Remote Term: 12 months Funding: 100% Direct Status: Contractor Project Lead: Senior Program Officer, South Asia Important Notice: This document describes a consulting engagement. The individual engaged under this Scope of Work is an independent contractor, not an employee. Nothing herein creates or implies an employment relationship. The Consultant retains control over the means and methods by which deliverables are completed. GENERAL FUNCTIONS The Senior Program Officer is engaged on a consultant basis to provide strategic programmatic support and oversight across a variety of contract deliverables including donor reporting, donor and local partner relations, and communications. The Consultant will deliver contracted services in coordination with the Media Investment and Social Impact Project Manager and will liaise with relevant internal stakeholders as necessary to fulfill the scope of work described in the scope. SCOPE OF SERVICES & DELIVERABLES · Project implementation: o Provide strategic programmatic support and contribute to project strategy for at least one South Asia project, including analysis of project progress against contracted deliverables. o Develop tracking systems and monitor the project’s contracts and funding pools for local partners, including budget/agreement negotiation with partners, development and monitoring of budgets, processing payment requests, and review of programmatic reports. o Conduct research in support of ongoing projects and new initiatives. o Liaise with relevant internal stakeholders as necessary to ensure effective delivery of contracted project services. o Coordinate work activities with a Program Associate as needed to fulfill contracted deliverables. No supervisory, disciplinary, or performance management authority is included in this agreement. · Professional expertise: o Deliver direct technical assistance to local media partners on development or refinement of media business strategies. o Cultivate and strengthen relationships with local media partners and ensure that implementation is responsive to partners’ needs. o Attend and participate in conferences and events, with funders and with policy experts. · Impact and learning: o Coordinate with Monitoring, Evaluation, Research, and Learning (MERL) and other personnel on tracking progress towards program deliverables and assessing impact, including adherence to data collection protocols and technical review of performance data. o Prepare periodic writeups for donor or internal reports covering monitoring results, trends, training progress, risk analysis, and adaptations. BACKGROUND & QUALIFICATIONS - Required Competencies - Understanding of the human rights environment and network of stakeholders in South Asia. - Strong problem-solving and risk-identification skills. - Ability to organize events, including agenda design, travel arrangements, vendor negotiations, event logistics, etc. - Excellent interpersonal skills; demonstrated diplomacy, tact, and ability to negotiate. - Strong time management and organizational skills; ability to effectively manage a dynamic workload and shifting priorities. - Proven ability to operate in a multicultural and remote work environment. - Ability to periodically travel domestically and internationally for meetings with colleagues, local partners, and donors. - Qualifications - Minimum 7 years of relevant programmatic experience, preferably with donor programs and projects in the media development sector. - Experience implementing revenue generation or audience growth strategies within a media organization, or significant expertise in developing and testing media business strategies. - Experience implementing programs in diverse information environments; experience developing and implementing security protocols, including use of technologies to foster secure practices. - Ability to coordinate effectively across geographies and time zones. - Strong English fluency and writing skills. - Desired Qualifications - Prior experience managing and/or mentoring staff remotely. - Experience delivering training and building capacity of colleagues and local partners. - Familiarity with and experience in implementing projects to strengthen orgnizational capacity and inclusion of marginalized communities. PERFORMANCE INDICATORS · Effective and timely completion of project activities, within budget. · Demonstrable impact of skills-building activities among local partners. · High-quality data collection and analysis that supports informed decision-making. · Timely, accurate, and high-quality preparation of technical reports and programmatic deliverables. PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision for use of computer terminal and reading printed and electronic materials