Description IT Support Technician - Hospitality Reports to - IT Services Location: Honolulu - Onsite Company Description Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises. Position Description As an IT Support Technician, you will be part of a team of IT professionals who provide onsite & remote support for all facets of the IT ecosystem. Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response is mission critical. Our hospitality division caters to high-end large-scale boutique hotels, restaurants, and nightclubs whose staff and patrons expect industry-leading support. This is a fast-paced, interactive, hands-on role where you must "dress to impress’' and give 100% daily. As part of a team that supports multiple properties in several states, we are looking for self-starters who can work remotely as well. You must manage your workload each day and be able to prioritize each task based on each unique situation. Using cutting-edge industry remote management, monitoring, and access tools you will be assisted by teams in other regions and may be asked to do the same for them. Primary Responsibilities - Desktop support for hardware and software troubleshooting - Willingness to learn industry-specific and proprietary management systems - Setup, deploy, and maintain end-user equipment - Perform network administration functions, user account permissions, Active Directory changes - Follow up with clients to ensure resolution is complete and satisfactory - Maintain accurate, thorough, and timely information in ticketing system - Research and resolve problems through all IT functions - Collaborate with peers to form technical solutions - Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company Requirements Required Skills - Ability to provide on-site & remote desktop support to customers. - Ability to use remote support tools like VNC, LogMeIn, RDP, etc. - Strong troubleshooting abilities - Ability to use our remote management platform for workstation configuration status, testing - Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration - Ability to be responsible, dependable, and committed to building a long-term career at Edge Communications. - Being a goal-driven team player with solid organizational skills and a keen attention to detail. - Independent, self-starting attitude with the willingness to share knowledge. - Thorough knowledge of all Windows server and desktop operating systems - Understanding of Hotel property management & Point of Sale applications - Thorough knowledge of PC, server hardware, and configuration including related peripherals. - Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange - Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues. - Ability to function effectively in a fast-paced environment - Willingness to travel occasionally - Ability to multi-task and maintain good communication is a must Desired Skills & Experience - Five years related experience or equivalent. - Two years of telecommunications experience - Knowledge of mobile devices in an enterprise including iPads, iPhones, Android devices - Understanding of PCI compliance and certificates - Familiarity with Ruckus APs and Meraki APs administration - Understanding of IP Networking and troubleshooting - Familiarity with hotel applications such as: PMS-Opera; POS-Micros; Revenue Management-Ideas; Building Management –HotSOS, Safelock, InnComm, and more; Sales – Delphi/SalesForce - A+ Certification - MCSE / MCDST / A+ certification(s) - ACSP certification(s)

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. About the role *Open to hiring remote across North America + Europe — we also have offices in NYC, San Francisco, and Seattle We are looking for a Mobile Engineer to join our team and help build the next generation of AI-powered creative tools on iOS and Android. You will own key product surfaces in our React Native app, from generative video workflows and an AI assistant chat experience, to real-time media playback, ad/storyboard creation tools, and character interactions powered by LiveKit. Ownership here goes beyond writing code: you will instrument features for measurement, manage feature-flag rollouts, monitor for stability and usability post-launch, and use those insights to help inform what we build next. We are seeking engineers with strong mobile fundamentals, a high bar for UX quality, and the drive to see features through from prototype to production and beyond. A peek at our technical stack Our mobile app is built with React Native and Expo in TypeScript. Navigation is handled by React Navigation (native-stack, drawer, modals), and we rely on TanStack Query alongside React Context patterns for state management. The UI layer leans on Reanimated, Skia, and Expo modules for rich animations, graphics, and media handling (video playback, cropping, image manipulation, camera). We integrate LiveKit for real-time video, Mixpanel for analytics, and Sentry for error monitoring. Builds and OTA updates ship through EAS (Expo Application Services), with CI on GitHub Actions. What you’ll do - Build and ship product features in a React Native app that puts cutting-edge generative AI video models directly in users' hands - Own features through their full lifecycle: instrument analytics, manage feature-flag rollouts, monitor stability and usability post-launch, and surface learnings that inform next steps - Help keep the mobile app up to date with the latest AI capabilities and contribute to a continuous stream of experiments aimed at improving retention and engagement - Own complex, media-rich UI surfaces: video playback and cropping, asset galleries, multi-step storyboard/ad-builder workflows, and interactive prompt interfaces - Bring strong UX taste to every feature, ensuring interactions feel polished, intuitive, and native to each platform - Develop and maintain an AI-powered chat assistant experience with streaming responses, tool-use handlers, and rich message rendering - Integrate real-time audio/video features using LiveKit for character call experiences - Collaborate with backend and web engineers to design and consume APIs that power generative AI tools, asset management, billing, and in-app purchases - Improve app performance, startup time, animation smoothness, and reliability across iOS and Android - Participate in release engineering, managing EAS builds, OTA updates, and App Store / Play Store submissions What you’ll need - 5+ years of industry experience in mobile engineering, with production experience on React Native (TypeScript), iOS (Swift/UIKit or SwiftUI) or Android (Kotlin) - A high-ownership mindset: you care about what happens after code merges, from rollout and monitoring to measuring impact and iterating - A keen eye for UX quality and attention to detail in interactions, animations, and visual polish - Experience with mobile navigation patterns, complex state management, and performance optimization on resource-constrained devices - Familiarity with media handling on mobile: video playback, image manipulation, camera, or audio - Experience shipping apps through the App Store and/or Google Play, including familiarity with build tooling, code signing, and OTA update mechanisms - Comfort working with RESTful APIs and integrating third-party SDKs (analytics, auth, payments) - Ability to rapidly prototype solutions and iterate under tight product deadlines - Humility and open-mindedness; at Runway we love to learn from one another Nice to have - Experience building AI-powered or LLM-integrated mobile experiences - Background in in-app purchases (StoreKit / Google Play Billing) Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. Working at Runway Great things come from great teams. We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator - GWM-1 - Gen-4.5 - General World Models - Robotics SDK - Conversational Real-time Agents - Runway Studios We're excited to be recognized as a best place to work: Crain's | InHerSight | BuiltIn NYC | INC

Job Description Summary GE HealthCare develops and sells digital solutions, broadening its portfolio with analytics and clinical offerings that help support customers on their digital journey, bringing more value to their imaging platforms. GE HealthCare is seeking a Senior Associate, Digital Service Operations where you will lead the technical aspects of installation and ongoing support of all products in the Imaging Digital Solutions (IDS) portfolio. You're responsible for remotely deploying and support IDS offerings, engaging with Project Managers, onsite customers, GEHC Field support, and GEHC engineering to ensure a world class customer experience wing-to-wing. This is a remote role. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Essential Responsibilities: - Lead execution of remote installation processes of the IDS solutions across the US and Canada. - Communicate complex technical issues in a customer-friendly manner. - Initiate and support remote connections to customer sites and installation of the different components of IDS. - Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer’s infrastructure availability and project status. - Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations. - Support and execute major / minor upgrades of new releases. - Drive timely resolution of all assigned technical issues within the installed base. - Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions. - Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation) - Provide feedback on Technical Documentation, including Installation and Service Manuals. Qualifications/Requirements: - Bachelors degree in Electronics, Computer Science, Information Technology, Biomedical, or Associates degree in similar fields with 5 years of work and/or field experience or high school diploma with 7 years equivalent experience. - 5 years experience in performing installation and upgrade of software solutions in the Medical IT space (preferably GEHC solutions) - Strong IT and troubleshooting skills. - Cloud ops knowledge, and experience installing/configuring BI apps. - Expert or Advanced Certification for VM-Ware VSphere Environments. - Demonstrate knowledge of Windows Server OS and basic server management skills. - Demonstrate knowledge of Linux, Windows Server, Database Management, Sybase Database, HTML5, and Networking. - Demonstrate knowledge of networking basics, FTP, SQL Server, MySQL v5.x, SQL database design. - Proficient with building and running SQL queries. - Medical IT experience with HL7, DICOM, Electronic Medical Records, XDS. - Ability to connect with customer servers using Remote Desktop Protocols (RDP) or other remote access method. Desired Characteristics: - MBA, MS or PhD in Engineering, computer science, or related field - 5 years experience in Siebel Americas CRM. - 5 years experience in GEHC Global or Regional Service Processes. - Prior experience in providing remote technical support to external and internal customers. - Experience with hospital information systems, such as PACS and RIS. - Prior experience with diagnostic imaging modalities and workflows. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-KG1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $91,600.00-$137,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: April 24, 2026

• Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes. • Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership. • Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization. • Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives. • Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem. • Leverage AI tools (e.g., Claude, ChatGPT) and self-service data capabilities on a day-to-day basis to accelerate analysis, content generation, and workflow automation. • Own and operationalize AI governance across the support organization — tracking tools, skills, and use cases being built across teams, establishing versioning standards, and ensuring best practices are shared rather than siloed • Identify and close information gaps through independent research, data exploration, and rigorous synthesis — returning with something richer than the original ask • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.