Edge Communications

• Proactively identify, recruit, onboard, and manage new selling partners • Directly support partners in closing deals to attain revenue and margin targets • Build and manage relationships with partners to optimize sales of all Edge solutions

Description IT Support Technician - Hospitality Reports to - IT Services Location: Honolulu - Onsite Company Description Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises. Position Description As an IT Support Technician, you will be part of a team of IT professionals who provide onsite & remote support for all facets of the IT ecosystem. Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response is mission critical. Our hospitality division caters to high-end large-scale boutique hotels, restaurants, and nightclubs whose staff and patrons expect industry-leading support. This is a fast-paced, interactive, hands-on role where you must "dress to impress’' and give 100% daily. As part of a team that supports multiple properties in several states, we are looking for self-starters who can work remotely as well. You must manage your workload each day and be able to prioritize each task based on each unique situation. Using cutting-edge industry remote management, monitoring, and access tools you will be assisted by teams in other regions and may be asked to do the same for them. Primary Responsibilities - Desktop support for hardware and software troubleshooting - Willingness to learn industry-specific and proprietary management systems - Setup, deploy, and maintain end-user equipment - Perform network administration functions, user account permissions, Active Directory changes - Follow up with clients to ensure resolution is complete and satisfactory - Maintain accurate, thorough, and timely information in ticketing system - Research and resolve problems through all IT functions - Collaborate with peers to form technical solutions - Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company Requirements Required Skills - Ability to provide on-site & remote desktop support to customers. - Ability to use remote support tools like VNC, LogMeIn, RDP, etc. - Strong troubleshooting abilities - Ability to use our remote management platform for workstation configuration status, testing - Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration - Ability to be responsible, dependable, and committed to building a long-term career at Edge Communications. - Being a goal-driven team player with solid organizational skills and a keen attention to detail. - Independent, self-starting attitude with the willingness to share knowledge. - Thorough knowledge of all Windows server and desktop operating systems - Understanding of Hotel property management & Point of Sale applications - Thorough knowledge of PC, server hardware, and configuration including related peripherals. - Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange - Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues. - Ability to function effectively in a fast-paced environment - Willingness to travel occasionally - Ability to multi-task and maintain good communication is a must Desired Skills & Experience - Five years related experience or equivalent. - Two years of telecommunications experience - Knowledge of mobile devices in an enterprise including iPads, iPhones, Android devices - Understanding of PCI compliance and certificates - Familiarity with Ruckus APs and Meraki APs administration - Understanding of IP Networking and troubleshooting - Familiarity with hotel applications such as: PMS-Opera; POS-Micros; Revenue Management-Ideas; Building Management –HotSOS, Safelock, InnComm, and more; Sales – Delphi/SalesForce - A+ Certification - MCSE / MCDST / A+ certification(s) - ACSP certification(s)

Description IT Managed Service Channel Sales Account Manager Reports to: Vice President – Channel Location: Remote Company Description Edge is a provider of premium networking, infrastructure, cybersecurity, and managed IT professional services. Position Description Proactively identify, recruit, onboard and manage new selling partners, focusing on successful MSPs and IT equipment distributors from your established network. Directly support partners in closing deals to attain revenue and margin targets. Primary Responsibilities - Recruit new channel partners to build your own channel team via networking and cold calls. - Build and manage relationships with partners to optimize sales of all Edge solutions. - Drive revenue of Edge Communications solutions through partner network. - Serve as a liaison between the partner and the Edge Technical Sales Engineers to provide information needed for proposal creation. Other Responsibilities - Be the primary point of contact for partners and their end-user customers. - Leverage consultative sales approach to communicate the value of various solution options. - Maintain thorough knowledge of all products and services. - Use the CRM to track targets, partners, and proposals through the entire sales process. Requirements Required Skills & Experience - 6-10 years of success as a highly energetic sales hunter in the IT industry. - Strong professional relationship base from which to draw for recruiting new partners. - Technical sales experience with networking, network security, premise and cloud infrastructure, and other technologies. - Account management expertise, professional customer service skills, and excellent interpersonal and relationship-building skills. Benefits We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary, aggressively structured compensation package and extensive benefits package including medical, dental and vision benefits. Our company strives to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

• Proactively identify, recruit, onboard and manage new selling partners, focusing on successful MSPs and IT equipment distributors from your established network • Directly support partners in closing deals to attain revenue and margin targets • Recruit new channel partners to build your own channel team via networking and cold calls • Build and manage relationships with partners to optimize sales of all Edge solutions • Drive revenue of Edge Communications solutions through partner network • Serve as a liaison between the partner and the Edge Technical Sales Engineers to provide information needed for proposal creation • Be the primary point of contact for partners and their end-user customers • Leverage consultative sales approach to communicate the value of various solution options • Maintain thorough knowledge of all products and services • Use the CRM to track targets, partners, and proposals through the entire sales process