Job Description Summary GE HealthCare develops and sells digital solutions, broadening its portfolio with analytics and clinical offerings that help support customers on their digital journey, bringing more value to their imaging platforms. GE HealthCare is seeking a Senior Associate, Digital Service Operations where you will lead the technical aspects of installation and ongoing support of all products in the Imaging Digital Solutions (IDS) portfolio. You're responsible for remotely deploying and support IDS offerings, engaging with Project Managers, onsite customers, GEHC Field support, and GEHC engineering to ensure a world class customer experience wing-to-wing. This is a remote role. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Essential Responsibilities: - Lead execution of remote installation processes of the IDS solutions across the US and Canada. - Communicate complex technical issues in a customer-friendly manner. - Initiate and support remote connections to customer sites and installation of the different components of IDS. - Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer’s infrastructure availability and project status. - Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations. - Support and execute major / minor upgrades of new releases. - Drive timely resolution of all assigned technical issues within the installed base. - Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions. - Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation) - Provide feedback on Technical Documentation, including Installation and Service Manuals. Qualifications/Requirements: - Bachelors degree in Electronics, Computer Science, Information Technology, Biomedical, or Associates degree in similar fields with 5 years of work and/or field experience or high school diploma with 7 years equivalent experience. - 5 years experience in performing installation and upgrade of software solutions in the Medical IT space (preferably GEHC solutions) - Strong IT and troubleshooting skills. - Cloud ops knowledge, and experience installing/configuring BI apps. - Expert or Advanced Certification for VM-Ware VSphere Environments. - Demonstrate knowledge of Windows Server OS and basic server management skills. - Demonstrate knowledge of Linux, Windows Server, Database Management, Sybase Database, HTML5, and Networking. - Demonstrate knowledge of networking basics, FTP, SQL Server, MySQL v5.x, SQL database design. - Proficient with building and running SQL queries. - Medical IT experience with HL7, DICOM, Electronic Medical Records, XDS. - Ability to connect with customer servers using Remote Desktop Protocols (RDP) or other remote access method. Desired Characteristics: - MBA, MS or PhD in Engineering, computer science, or related field - 5 years experience in Siebel Americas CRM. - 5 years experience in GEHC Global or Regional Service Processes. - Prior experience in providing remote technical support to external and internal customers. - Experience with hospital information systems, such as PACS and RIS. - Prior experience with diagnostic imaging modalities and workflows. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-KG1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $91,600.00-$137,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: April 24, 2026

• Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes. • Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership. • Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization. • Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives. • Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem. • Leverage AI tools (e.g., Claude, ChatGPT) and self-service data capabilities on a day-to-day basis to accelerate analysis, content generation, and workflow automation. • Own and operationalize AI governance across the support organization — tracking tools, skills, and use cases being built across teams, establishing versioning standards, and ensuring best practices are shared rather than siloed • Identify and close information gaps through independent research, data exploration, and rigorous synthesis — returning with something richer than the original ask • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Overview TDS Telecom is currently seeking Technical Support Advisors to join our team. This is a 100% remote work from home position in any of the 40+ US states in which TDS has a presence! We will provide the equipment! As a Technical Support Advisor, you would join the Contact Center Team that provides 24/7/365 support of TDS customers. Specifically, you will support TDS customers across all markets by providing assistance to those customers who have flagship, premium and legacy products. You should be highly technical and customer focused to deliver exceptional customer service. Details: - Starting Pay: $18.50 - Shifts for this position will be required to work Saturday and/or Sunday. - Start date: July 6th, 2026 - 5 weeks of paid remote onboarding and training Monday-Friday from 8:00am-4:30pm CST - Starting shift times will vary with many having late evening hours (additional $1 for shifts starting after 11am) ***We expect perfect attendance during a 5-week onboarding/training to support your success. If you can commit to being here, we can commit to helping you create the life you want with the pay you deserve!*** Perks: - Medical, Dental, Vision coverage starting on day 1 of employment! - Excellent 401k plan (100% matching on 3%, 40% matching on 2%) - Annually, you will receive 3 weeks of vacation time and 2 weeks of sick time, which start accruing on your first day - Discounts on TDS services - Tuition assistance after working with TDS for 1 year At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? Responsibilities - Provide first contact support for small & large business voice, video, data, and premium commercial product issues. - Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer-reported issues. - Provide a higher level of service to commercial customers by engaging other departments on behalf of the customer to help resolve the customer’s trouble. - Assist customers with Internet configurations and settings. - Answer calls in a "Virtual Call Center" environment, generating trouble tickets and updating tickets, as needed, until the issue is resolved. - Interface between customers and technicians by effectively gathering the required information from customers via scripts and troubleshooting experience and documenting them in a trouble ticket. - Diagnose, troubleshoot, and resolve customer troubles in the most expeditious manner, thus achieving our service level requirements. - Maintain knowledge of relevant TDS product offerings and technology. - Respond, troubleshoot and if necessary generate a trouble ticket for residential, small and large business voice, data and premium product issues. This may include the following tasks: - Using various programs but not limited to, ACD (Aspect Uniphi Connect), UTS, MARTENS, DESI, INAT, MetaSolv, Support Portal and Web-based access to switches and Goldmine - Research, resolve, record and respond to customer-initiated requests for assistance which may include voice, dialup, Internet, High Speed Internet, Business data, Remote PC, Video services, etc. - Educate customers in order to reduce repeat customer calls - Defuse high tension situations by demonstrating empathy, proposing alternatives and negotiating credits when appropriate. If necessary, escalate to the next level of support - Work off-line tasks in Right Now Web and/or in chat currently assigned to the Customer Repair Advisor Support Team - Participate in project team initiatives and subject matter expert tasks - Application testing - Assist management with technical training - Respond to customer inquiries via Right Now Web, email, chat, outbound call, etc. - Knowledge Base and process document enhancement recommendations - Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs. - Contribute to overall process improvement by providing feedback to management on root cause analysis and recommended solutions. Qualifications Required Qualifications - 1+ year customer service, help desk, troubleshooting or call center experience. - Must follow the TDS attendance guidelines in order to meet TDS’s business needs, including but not limited to our obligations to our customers and to our customers’ needs. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here. Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $18.50 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards. Pay Range (Hr./Yr.) $17.66/Hr. - $26.48/Hr.

Job Description Summary GE HealthCare develops and sells digital solutions, broadening its portfolio with analytics and clinical offerings that help support customers on their digital journey, bringing more value to their imaging platforms. GE HealthCare is seeking a Senior Associate, Digital Service Operations where you will lead the technical aspects of installation and ongoing support of all products in the Imaging Digital Solutions (IDS) portfolio. You're responsible for remotely deploying and support IDS offerings, engaging with Project Managers, onsite customers, GEHC Field support, and GEHC engineering to ensure a world class customer experience wing-to-wing. This is a remote role. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Essential Responsibilities: - Lead execution of remote installation processes of the IDS solutions across the US and Canada. - Communicate complex technical issues in a customer-friendly manner. - Initiate and support remote connections to customer sites and installation of the different components of IDS. - Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer’s infrastructure availability and project status. - Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations. - Support and execute major / minor upgrades of new releases. - Drive timely resolution of all assigned technical issues within the installed base. - Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions. - Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation) - Provide feedback on Technical Documentation, including Installation and Service Manuals. Qualifications/Requirements: - Bachelors degree in Electronics, Computer Science, Information Technology, Biomedical, or Associates degree in similar fields with 5 years of work and/or field experience or high school diploma with 7 years equivalent experience. - 5 years experience in performing installation and upgrade of software solutions in the Medical IT space (preferably GEHC solutions) - Strong IT and troubleshooting skills. - Cloud ops knowledge, and experience installing/configuring BI apps. - Expert or Advanced Certification for VM-Ware VSphere Environments. - Demonstrate knowledge of Windows Server OS and basic server management skills. - Demonstrate knowledge of Linux, Windows Server, Database Management, Sybase Database, HTML5, and Networking. - Demonstrate knowledge of networking basics, FTP, SQL Server, MySQL v5.x, SQL database design. - Proficient with building and running SQL queries. - Medical IT experience with HL7, DICOM, Electronic Medical Records, XDS. - Ability to connect with customer servers using Remote Desktop Protocols (RDP) or other remote access method. Desired Characteristics: - MBA, MS or PhD in Engineering, computer science, or related field - 5 years experience in Siebel Americas CRM. - 5 years experience in GEHC Global or Regional Service Processes. - Prior experience in providing remote technical support to external and internal customers. - Experience with hospital information systems, such as PACS and RIS. - Prior experience with diagnostic imaging modalities and workflows. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-KG1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $91,600.00-$137,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: April 24, 2026