The Delivery Manager I role provides excellent customer service to both internal and external customers to help increase the overall adoption and utilization of subscribed Managed Services products and services. This position will be responsible for managing and cultivating customer relationships for their assigned account base. The Delivery Manager adds value to the organization through ensuring customer retention as the customers’ primary contact throughout the life cycle of their service. This position requires effective time management skills, passion for customer advocacy, performance excellence, attention to detail and a high level of integrity and work ethic Principle Duties and Responsibilities: - Cultivates and maintains customer relationships within assigned account base. - Actively create tasks that impact service design, success and impact future concepts, products, and innovations. - Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. - Host ongoing webinars and trainings for Managed Services customers and internal teams. - Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction. - Provide clear instructions to customer care analyst for project work - Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff - Excellent time management of projects and meetings while adhering to deadlines. - Create, develop, and use presentation materials for onsite or WebEx meetings with customers - Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. - High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices. - Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities. - Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process. - Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation. - Travel may be required (approximate 20%). - Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday). Required Skills: - Internet savvy and computer literacy with proficiency in Microsoft Office applications - Ability to work with little direction or guidance on projects and tasks - Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations. - Analytical and detail-oriented with strong project management skills - Strong leadership, problem-solving and customer service skills. - Strong accountability and integrity due to sensitive nature of information - Strong written, verbal, and presentation skills. - Salesforce knowledge or a relatable CRM tool - Webinar and training experience Required Qualifications: - Bachelor’s Degree or 1 year of relatable healthcare experience - Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint - Strong organizational and project management skills - Experience with project management, customer success, training and/or customer service - Experience working in a team-oriented environment as a lead resource Estimated hourly compensation: $23.55 - $29.32 The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/ #LI-Remote #LI-KL GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Read our GHX Privacy Policy

Why are we building Nuclei? Nuclei is a product company working with 25+ leading BFSI and telecom enterprises. Before we started Nuclei, we listed down a few guiding principles. These were essentially the learnings from our previous startups/companies: - Think big, think global - Build a sustainable company from various perspectives - Build for the long term, take long-term decisions. - Leverage distribution All the above points came together to form Nuclei's vision - "To build a well-respected global product company." What will you do? Your role will focus on one core responsibility: owning the commercial and product strategy for Nuclei's travel business. This means deeply understanding the travel landscape, shaping how we position and grow our travel offerings, and making the right product and commercial calls to drive category performance. You will work closely with product, partnerships, and sales teams to ensure travel is a high-performing, well-differentiated category within our platform. We are looking for someone who can think strategically, move fast, and take full ownership of outcomes. Your day-to-day would include: - Defining the commercial strategy for the travel category, including pricing, margins, and partner mix - Analysing category performance and identifying opportunities to grow revenue, improve margins, and expand the travel catalogue - Working with product teams to shape travel-specific features, user experiences, and platform capabilities - Keeping a close eye on market trends, competitor offerings, and customer behaviour to inform category decisions - Collaborating with partnerships teams to prioritise which travel suppliers and brands to onboard - Acting as the internal subject matter expert on travel, bringing structure and clarity to a complex, fast-moving category Who should apply? - 3 to 6 years of experience in category management, commercial strategy, or product management, ideally within travel, OTAs, loyalty, or a related industry - Strong understanding of the travel ecosystem, including airlines, hotels, holiday packages, and ancillary products - Commercially minded with the ability to think in terms of margins, unit economics, and revenue levers - Analytical and structured in your thinking; comfortable working with data to drive decisions - Able to work cross-functionally and influence without authority across product, sales, and partnerships teams - Highly independent and comfortable working remotely across time zones - Fluent in English; additional languages are a bonus, given the global scope of the role

The Portfolio Manager, Commercial Servicing will provide oversight for the performance of an assigned portfolio of commercial real estate loans. This is an individual contributor role that reports to a Supervisor/Manager and will work hand-in-hand with a team of Portfolio Analysts / Associates and various internal business units. The Portfolio Manager will serve as the elevated point of contact for the borrower and the assigned investor(s), provide oversight of an assigned portfolio, facilitate borrower requests, and manage delinquency resolution. This position requires the ability to perform customer relationship functions, respond to investor requests, review loan documents, compliance, quality control, and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing. This is a customer-facing position, and all interactions must be handled with a high degree of professionalism, courteous customer service, and promptness. Agents in this role are required to adhere to investor servicing guidelines, internal policies and procedures. Job Functions and Responsibilities - Customer Service: - Maintain frequent contact with borrowers and/or third-party representatives as the elevated point of contact regarding the status of the account; respond to assigned investor(s) requests; obtain payment arrangements as needed. - Maintain professionalism during all interactions. - Perform daily customer service activities including but not limited to: contacting customers who are delinquent with their loan payments and assist with repayment options, complete financial interviews with customers, and document the reason for payment delinquency, inquire about FEMA declared disaster impact, etc. - Portfolio Oversight and Servicing: - Review daily reports to identify workflow priority. - Effectively navigate and use the team’s user resource manual to locate information independently and assist with customer questions. - Support Portfolio Analyst to monitor all delinquent commercial loans and pursue a course of action to resolve and decrease delinquencies and maintain current roll-rates. - Perform research to determine guidelines and requirements related to investor, borrower requests and/or loan issues and bring to swift resolution - Clear surveillance related activities to include Tax, Insurance, Escrow Analysis, Suspense, and Task management, etc. - Analyze property operating statements and rent rolls as part of Watchlist monitoring and collateral review. - Assist to resolve significant property issues and seek borrower rectification of the same. - Administer individual portfolio Watchlist reporting to proactively identify property and borrower’s issues. - Obtain working knowledge of the servicing agreements directing investor requirements for various borrower’s requests - Coordinate with internal departments for management of assets. - Other duties as assigned. - Complete Borrower Requests: - Document all borrower requests in the Company’s system of record - Assemble the required documentation to prepare a thorough analysis and management resolution write-up to support a recommendation of borrower special requests - General familiarity with the following requests, documentation requirements, and processes: - Assumption - Insurance Loss Processing - Lender Placed Insurance - Loan Maturity Extension - Loan Modification - Partial Release of Collateral - Other Responsibilities and Requirements: - Ability to handle large volumes of data effectively. - Adapt quickly to various requests from multiple sources. - Prioritize multiple, simultaneous incoming requests. - Generate reports for investors as required. - Coordinate with internal departments for servicing functions as required. - Review and update internal policies and procedures as required. - Assist with audits as requested. - Other duties as assigned. Qualifications - Demonstrates positive attitude, adds to a positive team morale, and is eager to take on and learn new things - Four year degree from an accredited University preferred or equivalent work experience - Minimum of 2 years of loan servicing experience required - High attention to detail - Knowledgeable in Word, Excel, Outlook, CoPilot, and other information processing programs - Bilingual (English and Spanish) is considered a plus - Self-motivated and works independently - Customer service oriented - Team player - Flexible - Ability to perform complex calculations using calculators and systems is required - Ability to reason and exercise sound judgment - Ability to handle sensitive and confidential information appropriately - Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations Training / Licensing Requirements: - Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. The salary range for this position is expected to be $60,000 to $72,500 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for quarterly bonus based on performance and subject to the terms of the Company’s applicable plans. Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors. At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards. Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

OPTIMAL Testimonial Video: https://drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/view  Job Description - Team Leader - Property Management (Management Level) About Us: OptimalBooks is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfillment. Our Leadership Team is made up of Ex-Big 4 Accounting and Consulting professionals as well as property managers who have experience managing commercial and residential portfolios for the likes of Blackstone and Prologis as well as your local property management firm. About the Role: We are seeking an experienced Team Leader – Property Management to oversee a remote property management team. This role combines hands-on property management expertise with leadership responsibilities, ensuring operational excellence, team performance, and adherence to company standards. Who is this role a fit for? We are looking for someone who is strong technically but also has soft skills including being driven, proactive, detail-oriented, calm under pressure, and an empathetic leader who can rally a team behind a common goal. Primarily Responsibilities: - Oversee and ensure the quality of work and efficiency of assigned property management tasks within the company. - Review attendance logs, shift reports, and daily outputs to ensure accuracy, productivity, workload balance, and smooth coordination across team members. - Act as the main point of contact for team members regarding work-related concerns and general support. - Mentor, guide, and review the work of team members when needed. - Lead the onboarding and training of new hires and internal staff. - Provide ongoing training within the department, including the development of training materials, documentation, and internal forms. - Maintain regular internal meetings (cadences) and prepare monthly productivity reports and other reports required by management. - Coordinate internal updates, write procedures, and develop templates to improve operational efficiency. - Exercise management-level responsibilities such as staffing recommendations, performance evaluations, promotions, salary recommendations, performance management, and, when necessary, terminations. - Ensure adherence to company policies, risk standards, and internal controls. Contribute to the development and enhancement of internal controls to mitigate operational risks. - Perform other related duties as assigned by management. - Record internal training sessions and create team-specific training materials as needed. Ultimately, As Team Leader, set a strong example, ensure smooth team operations, support team engagement, and guide the team toward meeting internal KPIs and performance standards.  Ideal Qualifications: - Minimum 3 - 5+ years of experience in real estate or property management - Hands-on experience using platforms such as AppFolio, Buildium, Yardi, RentManager, or similar systems - Strong background in tenant coordination, maintenance coordination, and leasing operations - At least 2+ years of leadership experience with reporting responsibilities to management - Strong ownership mindset with proven ability to drive results and impact business performance - Ability to work independently with minimal supervision and make sound operational decisions - Excellent communication and interpersonal skills - Proactive, detail-oriented, calm under pressure, and highly empathetic in team handling Compensation & Benefits Package: - TBD - based on experience - 10 Paid Days Off (Approved same day or next day by HR) - 6 Paid Holidays (Based on Filipino Holidays) - HMO coverage after 6 months - Independent Work Environment