Onity

Role Description The Loan Officer will be responsible for inbound and outbound calls to existing Portfolio customers to sell a range of mortgage products in order to meet individual sales goals, company retention goals, and most importantly meet the needs of the Homeowner. At PHH Mortgage, Our Loan Officers engage in a fast paced, fun environment with a great company culture and a large portfolio to back it! Qualifications - High School Diploma, GED or military experience equivalent - Must Live within 75 miles of one of our PHH/Onity Locations: Dallas, West Palm Beach, Mount Laurel, Arizona Preferred - Preferred 2 years of Loan Officer experience within a call center, phone sales, or consultative sales - Ability to obtain industry required licensing and continued education (company sponsored) in multiple states - Ability to maintain annually all federal and state licensing requirements (including background and credit checks annually) - Customer service driven; responsive to client issues and concerns - Ability to effectively communicate with others in a professional manner - Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook - Must be able to work a shift anywhere between 8:00 am-10:00 pm (one night per week) and rotational Saturdays (one per month) Requirements - Experienced Loan Officers with NMLS Licenses (with UST component) - Sales Minded Individuals, who can thrive in a Call Center Environment - Customer focused individuals who enjoy building relationships while helping homeowners with their lending needs Benefits - Base salary paid bi-weekly (plus overtime opportunity) - Commissions paid monthly - Quarterly incentive for high volume producers - Full suite of benefits (health, life, dental, vision, 401k, PTO) - Best in class training program that will prepare you for success - Call center environment with warm inbound and outbound leads - Joining Bonus paid within the first 30 days of employment

The Portfolio Manager, Commercial Servicing will provide oversight for the performance of an assigned portfolio of commercial real estate loans. This is an individual contributor role that reports to a Supervisor/Manager and will work hand-in-hand with a team of Portfolio Analysts / Associates and various internal business units. The Portfolio Manager will serve as the elevated point of contact for the borrower and the assigned investor(s), provide oversight of an assigned portfolio, facilitate borrower requests, and manage delinquency resolution. This position requires the ability to perform customer relationship functions, respond to investor requests, review loan documents, compliance, quality control, and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing. This is a customer-facing position, and all interactions must be handled with a high degree of professionalism, courteous customer service, and promptness. Agents in this role are required to adhere to investor servicing guidelines, internal policies and procedures. Job Functions and Responsibilities - Customer Service: - Maintain frequent contact with borrowers and/or third-party representatives as the elevated point of contact regarding the status of the account; respond to assigned investor(s) requests; obtain payment arrangements as needed. - Maintain professionalism during all interactions. - Perform daily customer service activities including but not limited to: contacting customers who are delinquent with their loan payments and assist with repayment options, complete financial interviews with customers, and document the reason for payment delinquency, inquire about FEMA declared disaster impact, etc. - Portfolio Oversight and Servicing: - Review daily reports to identify workflow priority. - Effectively navigate and use the team’s user resource manual to locate information independently and assist with customer questions. - Support Portfolio Analyst to monitor all delinquent commercial loans and pursue a course of action to resolve and decrease delinquencies and maintain current roll-rates. - Perform research to determine guidelines and requirements related to investor, borrower requests and/or loan issues and bring to swift resolution - Clear surveillance related activities to include Tax, Insurance, Escrow Analysis, Suspense, and Task management, etc. - Analyze property operating statements and rent rolls as part of Watchlist monitoring and collateral review. - Assist to resolve significant property issues and seek borrower rectification of the same. - Administer individual portfolio Watchlist reporting to proactively identify property and borrower’s issues. - Obtain working knowledge of the servicing agreements directing investor requirements for various borrower’s requests - Coordinate with internal departments for management of assets. - Other duties as assigned. - Complete Borrower Requests: - Document all borrower requests in the Company’s system of record - Assemble the required documentation to prepare a thorough analysis and management resolution write-up to support a recommendation of borrower special requests - General familiarity with the following requests, documentation requirements, and processes: - Assumption - Insurance Loss Processing - Lender Placed Insurance - Loan Maturity Extension - Loan Modification - Partial Release of Collateral - Other Responsibilities and Requirements: - Ability to handle large volumes of data effectively. - Adapt quickly to various requests from multiple sources. - Prioritize multiple, simultaneous incoming requests. - Generate reports for investors as required. - Coordinate with internal departments for servicing functions as required. - Review and update internal policies and procedures as required. - Assist with audits as requested. - Other duties as assigned. Qualifications - Demonstrates positive attitude, adds to a positive team morale, and is eager to take on and learn new things - Four year degree from an accredited University preferred or equivalent work experience - Minimum of 2 years of loan servicing experience required - High attention to detail - Knowledgeable in Word, Excel, Outlook, CoPilot, and other information processing programs - Bilingual (English and Spanish) is considered a plus - Self-motivated and works independently - Customer service oriented - Team player - Flexible - Ability to perform complex calculations using calculators and systems is required - Ability to reason and exercise sound judgment - Ability to handle sensitive and confidential information appropriately - Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations Training / Licensing Requirements: - Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. The salary range for this position is expected to be $60,000 to $72,500 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for quarterly bonus based on performance and subject to the terms of the Company’s applicable plans. Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors. At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards. Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

We are seeking a detail-oriented and highly organized Content Delivery Manager with exceptional communication, analytics, and user experience skills and a drive for continuous improvement to bring our communication strategy to life. The Manager will collaborate with internal content strategists, writers and stakeholders across Servicing, Originations and Corporate Communications to ensure the highest standards of quality and timely delivery for communication pieces across multiple platforms, especially our digital channels including website, chatbot, mobile apps, and emails. The Manager will play a pivotal role in overseeing the production and management of digital content, analyzing website usage and email data to continuously increase engagement, drive recapture and identify improvement opportunities through data, analytics, and AI‑assisted tools. Your responsibilities will include managing schedules and coordinating teams (such as writers, designers, technologists, and business stakeholders) to ensure our digital experiences are intuitive, consistent, and optimized for engagement and results. The successful candidate will possess strong project management, communication, and problem-solving skills, with a proven ability to work effectively with internal and external stakeholders to improve clarity, usability, and ROI. With an exceptional eye for detail, you will ensure the production of a range of high-quality communications outputs to enhance our borrower communication journey and homeowners’ experience. Job Functions and Responsibilities: - Work with teams to create a user-centered digital experience, optimizing templates, layouts, and content presentation for accessibility, responsiveness, personalization, and conversion across all device types. - Oversee the daily production workflows of a wide range of communication materials - leveraging automation, and data-driven decisioning to deliver timely, relevant, and high-performing communications at scale. - Consult with stakeholders on personalization strategies, software capabilities and limitations, and to increase engagement rates and minimize unsubscribes or reputational impact. - Manage an email and digital communications team responsible for publishing, testing, and optimizing content—establishing best practices for QA, experimentation (A/B and multivariate testing), and AI-assisted optimization. - Collaborate with other content strategy teams to ensure a seamless omnichannel experience by aligning touchpoints across digital and offline communications, including emails, letters, landing pages, videos, campaigns, scripts, and customer-facing chatbots. - Monitor project progress, health and performance metrics, proactively identifying risks, bottlenecks, and underperforming initiatives; applying judgment to course-correct and escalate insights, recommendations, and ROI impacts to senior leadership. - Collaborate with other business units to improve personalization and layout requirements to meet the to evolve journeys, templates, and layouts using behavioral signals, AI insights, and engagement trends. - Analyze web traffic data, email open rates click-through rates to recommend enhancements to new and existing communications for better clarity, design, organization, and effectiveness. - Build and foster cross functional collaborative relationships with marketing, servicing, originations, technology, and analytics teams to accelerate delivery, align priorities, and scale personalized communication initiatives. Qualifications: - Bachelor’s degree in marketing, communications, business, or related field. - 3+ years leadership and financial/mortgage experience strongly preferred. - 5+ years of professional customer communications, email marketing or digital marketing experience, with increasing levels of responsibility. - Experience managing digital communication channels and media including website content, chatbot responses, video content, emails, IVR menu/on-hold messaging, print communications and call center scripts. - Ability to recognize, quickly adapt, and respond to shifting communication needs. - Ability to analyze data to make informed decisions and recommendations for improvement. - Strong organizational and time management skills, wtih proven ability to deliver polished work quickly and manage multiple projects simultaneously while meeting deadlines without compromising creativity or quality. - Familiarity with content approval workflows and comfortable routing drafts to key stakeholders and navigating cross-functional feedback, ensuring timely sign-off and alignment across departments. - Excellent problem-solving and organizational skills with strong attention to detail and follow‐through. - Ability to juggle competing, time-sensitive priorities and delegate as needed. - Excellent verbal and written communication skills. - Strong computer skills with proficiency in Microsoft Office and a variety of office applications. - Proficiency in email marketing platforms (especially Act-On would be highly preferred). - Familiar with marketing automation technology, and analytics tools (e.g., Google Analytics). - Experience with HTML is beneficial. - Understanding of email marketing best practices, A/B testing, and deliverability optimization a strong plus. Training and Licensing Requirements: - Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. The salary range for this position is expected to be $110,000 – $130,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for annual bonus based on performance and subject to the terms of the Company’s applicable plans. Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors. At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards. Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

The Customer Experience Communication Director serves as an enterprise wide leader responsible for leading customer experience communications strategy, integrating messaging, data, platforms, and automation to drive customer engagement, retention, and measurable business outcomes across the end-to-end lifecycle.. The Director acts as a liaison across Servicing, Originations, Corporate Communications and other business areas. The role is responsible for ensuring that servicing customer communication strategies are tightly aligned with the Company’s brand standards, evolving customer experience expectations, and drives recapture efforts. The Director role is responsible not only for communications with Servicing customers, but will also collaborate and drive communication initatives across the Company working with cross functional teams to create consistent, personalized, data driven messaging across all channels. This role has a direct responsibility to drive customer engagement and strengthen long term customer loyalty. As a cross functional partner, the Director will drive a Company wide vision for homeowner communications leveraging analytics and industry knowledge to create a personalized homeowner journey which will drive increased recapture rates and increased customer satisfaction. The role will lead platform and tool optimization (CRM, CX tools, analytics dashboards) to improve speed, accuracy, and scale. The perfect candidate should exhibit strong writing and copy-editing abilities, excel in building relationships, have an analytical mindset, and maintain organization while juggling multiple projects and deadlines. Job Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Make quanatative and qualitative recommendations utilizing a broad set of inputs including internal data, industry and third party metrics and reports as well as competitive intelligence. - Translate customer feedback into actionable initiatives focusing on communications - including websites, mobile apps, call center interactions and other available methods. - Craft engaging and clear copy for diverse platforms such as letters, web pages, emails, landing pages, videos, online campaigns, scripting and customer-facing chatbots. - Ensure communications align with the company strategic goals, boost engagement, recapture rates and self-servicing objectives to foster lifelong customers, and comply with our established brand and style guidelines. - Review and approve all borrower communications to ensure clarity, tone, compliance, and alignment with brand standards. This role is accountable for the final customer facing communications presented to homeowners. - Develop and monitor success metrics, and make necessary adjustments, accordingly. - Identify additional data needs to improve homeowner communication. - Create personalized homeowner journeys based on business needs to create positive experiences that translate to loyalty and retention. - Identify and define communication needs and personalization tactics that address homeowner needs, addresses fricition points, and creates a positive homeowner experience based on segmentation and status. - Collaborate with appropriate stakeholders to implement, drive and/or enhance communications. - Set and manage business priorities to ensure expectations are met. - Ensure brand consistency across borrower facing communications. - Coach and monitor direct report performance. Qualifications: To perform this job successfully, an individual must have the following education and/or experience: - Bachelor's degree in Marketing, Communications, Business or related field . Equivalent experience driving customer experience communications in regulated industries required. - Minimum 12 years of marketing or communication experience with consumers, financial institution experience required, mortgage industry experience preferred. - Deep experience with CRM platforms, automation, analytics, and lifecycle communications. - Proven ability to drive measurable improvements in retention, engagement, and conversion. - Expert knowledge of the roles of different communication outlets and appropriate usage based on objectives, costs, positioning, and overall strategy - Proven track record of analyzing data, planning, driving and measuring communication efforts. - Credible consultant, advisor, and facilitator of communication strategies and initiatives. - Abilty to problem solve and work independently in a changing and fast paced environment. - Superior time management, project management and organizational skills - Excellent communication, influence, and stakeholder management skills with demonstrated success in securing cross funtional alignment and support - Excellent writing, editing and creativity with the flexibility to adapt communications by channel and product. - Demonstrated success working collaboratively across disciplines to achieve objectives. Training and Licensing Requirements: - Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. The salary range for this position is expected to be $130,000 – $150,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for annual bonus based on performance and subject to the terms of the Company’s applicable plans. Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors. At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards. Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

The Strategic Sales Executive, Correspondent Sales will be responsible for developing and managing a portfolio of business within the the correspondent sales channel focusing on a specific group of strategic high potential clients and prospects within their sales division. Partnering with their clients and internal teammates to provide the best for their clients and develop innovative solutions whilst increasing market and wallet share through new and existing partner relationships. Reporting to the VP, Correspondent Sales Division Leader, this strategic account specific role will be joining a team who is building a best in class correspondent channel and looking to strive each and every day to grow the ONITY Mortgage and the culture of the team they are a part of. Join us on this journey. Job Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below: - Responsible for the conveyance of the ONITY Mortgage/Correspondent Lending value proposition to large scale independent mortgage banks and financial institutions - Demonstrates sales skills and product knowledge in all areas that allows Sales Associate to create effective partnerships with clients - Develop relationships and drive market share across all types of correspondent transactions including Co-Issue transactions (Fannie SMP, Freddie Mac CRX, Agency Co-Issue, Ginnie Mae PIIT) - Develop and execute annual business plan in conjunction with VP, Correspondent Sales Division Leader - Manage client and prospect relationships to maximize all opportunities and optimize market share in all business verticals offered by ONITY Mortgage, Ocwen and our subsidaries - Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues - Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on external business owners, direct mail, email, and networking - Responsible for sourcing and developing client relationships and referrals. Associate will travel to conduct face to face meetings with business owners and decision makers at prospect and client facilities - Partners with teammates in Operations, Risk, and other areas to ensure that risk, efficiency, and recourse objectives are addressed and resolved. - Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential. - Use CRM to track customer interactions and progress to aid in account level management and profiling - Adheres to all company policies, procedures and business ethics codes - Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction Qualifications: - To perform this job successfully, an individual must have the following education and/or experience: - Bachelor’s degree preferred - Ideal candidate will have10+ years of experience in the mortgage industry or related financial services with 5 + years of relevant outside sales experience - Extensive experience in all aspects of Client Relationship Management - Existing expertise with Co-Issue delivery transactions preferred - Proven success prospecting and building territory for new CL clients - Demonstrates the ability to gather, submit detailed business information for credit underwriting, pricing, and presentation of solutions to identified prospects' business problems. - Demonstrate ability to interact and cooperate with all company employees. - Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the client, collaborate with others, solve problems creatively and demonstrate high integrity - Ability to develop positive influential working relationships with clients and teammates across the company - Willingness to travel and work in a national team of professionals - Proven ability to achieve and succeed sales objectives - Must be able to identify and assess changes in client’s business strategy, market penetration and financial stability to recognize business opportunities and potential risk issues to ONITY Mortgage - Proficent in Microsoft Office (Word, Excel, Powerpoint and Outlook), ability to use Encompass preferred Training / Licensing Requirements: - Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. The salary range for this position is expected to be $90,000 per year. This position is also eligible for commissions based on performance and subject to the terms of the Company’s applicable plans. Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors. At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards. Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

The Vice President of Customer Resolutions is a senior leadership role responsible for the strategic direction, operational performance, and transformation of the Customer Resolutions organization within Customer Contact Center Operations. Reporting to the Senior Vice President, Global Customer Contact Center Operations, this role oversees resolution-focused contact center functions across multiple servicing locations and channels, with accountability for customer outcomes, regulatory compliance, and operational efficiency. This role will lead the transformation of Customer Resolutions through agentic AI deployment, intelligent automation, and Lean process design, ensuring customer-centric, brand-worthy borrower experiences while reducing delinquency rates, compressing cure cycle times, and delivering measurable financial returns. The VP will be the organization’s primary driver of a digitally enabled, data-first operating model — one that uses technology to amplify human judgment, not replace it — with direct accountability for cost-per-cure, right-party contact rates, loss mitigation capture rates, and portfolio-level recovery economics. Job Functions and Responsibilities: Strategic Leadership & Transformation - Define & lead the Customer Resolutions strategy, aligned to enterprise servicing goals, driving scalable transformation and sustained performance gains. - Own AI‑ and lean‑led transformation, deploying agentic AI, predictive dialing, intelligent IVR deflection, and machine learning‑based propensity‑to‑cure models, with Lean / Six Sigma as the operating backbone. - Own the Cash‑to‑Cure value stream end‑to‑end, eliminating waste, reducing queue aging, and improving Days Delinquent Resolved (DDR) and Net Cure Rate. Performance Excellence & Analytics - Provide global executive oversight of Customer Resolutions, ensuring consistent policy execution, controls, and service standards. - Reduce delinquency through data‑driven resolution strategies, lean staffing, and disciplined loss‑mitigation waterfalls based on borrower risk tier and NPV analysis. - Ensure compliant escalation of non‑curing accounts, including foreclosure, aligned with regulatory and investor requirements. - Own a tiered KPI framework covering collections efficiency, cure performance, financial outcomes, and operational quality. - Apply machine learning and AI decisioning to predict cure probability, pinpoint failure drivers, and route accounts to the highest‑yield resolution strategy. Technology & Innovation - Lead the agentic AI roadmap for Customer Resolutions, deploying virtual agents, large language model (LLM)‑assisted agent guidance, automated workout offers, and AI documentation to cut handle time by 30%+ and improve first‑contact resolution. - Own the Resolutions technology stack and vendor governance, ensuring integrated, optimized CRM, dialers, IVR/digital self‑service, WFM, and AI platforms. - Partner with Technology and Data Science to embed machine learning‑driven decisioning, including cure propensity scoring, real‑time prioritization, and agent assist. - Drive a human centered AI operating model, where AI scales volume and compliance while agents focus on complex negotiations and high‑NPV decisions. Stakeholder & Vendor Management - Partner cross‑functionally within Onity to deliver a seamless end‑to‑end customer journey. - Oversee Customer Resolutions vendors to meet SLA, cost‑per‑cure, and compliance targets through disciplined performance management. - Quality, Compliance & Risk Management - Ensure Customer Resolutions compliance with federal and state regulations, investor guidelines, and internal policies, including oversight of QA programs. - Act as the executive escalation point for complex customer, regulatory, and operational issues. - Implement AI‑assisted quality monitoring with 100% interaction scoring via speech analytics and NLP, enabling real‑time compliance risk detection, targeted coaching, and audit‑ready documentation at scale. People Leadership & Talent Development - Lead and develop a high‑performing leadership team, embedding accountability, continuous improvement, and customer advocacy culture. - Drive succession planning and leadership development to ensure long‑term organizational readiness. - Build AI and data literacy across Resolutions leadership, enabling managers to interpret model outputs, challenge recommendations, and lead data‑driven Lean improvements. Qualifications To perform this job successfully, an individual must have the following education and/or experience: - Bachelor’s degree required, master’s preferred. - 10+ years of senior leadership (with minimum 5+ years in senior roles) in collections, recovery, loss mitigation, or customer resolutions, including multi‑site operations and direct ownership of cure rates, loss‑mitigation financials, charge‑off avoidance, or recovery yield; broad financial services experience preferred. - Proven leadership of AI and automation initiatives in collections or servicing environments (e.g., virtual agents, predictive dialers, agent assist, ML‑based prioritization), with hands‑on experience as a technology buyer and implementation partner. - Strong financial acumen in collections economics, including charge‑offs, recovery yield, cost‑per‑cure, reserves, and P&L impact; able to articulate ROI to executives, finance, and client/investor stakeholders. - Lean Six Sigma certification or equivalent experience, with demonstrated success in value‑stream mapping, waste elimination, and cycle‑time reduction. - Customer‑centric, analytically strong leader with the ability to manage large, geographically dispersed teams, navigate regulatory requirements, and thrive in fast‑paced, changing environments. Training / Licensing Requirements: - Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. Location: - US– full-time, telecommuting is supported. - Travel expectations up to 25%. - Onity’s largest US locations are in West Palm Beach, FL (corporate headquarters), Mount Laurel, NJ and Houston, TX. - Onity’s international locations are in Bangalore, IN, Mumbai, IN, Pune, IN and Manila, PH. The salary range for this position is expected to be $XX,000 – $YY,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans. #WeAreOnIt Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors. At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards. Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

POSITION SUMMARY: Reporting to the Sales Director, the Sales Manager is primarily responsible for driving business growth by managing and developing a team of Loan Officers who originate mortgage loans to a nationwide market. This position is critical to the success of the sales organization and will be expected to work cross functionally and partner with other business leaders to drive efficiency and production throughout the organization. ** This person must reside within 75 miles of a Pheonix, Arizona JOB FUNCTIONS AND RESPONSIBILITIES: - Daily sales management of Loan Officers including adherence to key metrics, time blocks, scheduling, sales and technical skills. - Development and improvement of overall processes including sales strategy, phone systems and lead generation systems. - Management of leads distributed to the team including disposition of leads, transfer rate and lead management protocols. - Responsible to provide ongoing coaching to Loan Officers to drive efficiency and increased sales production. - Work with Loan Officers and Processing Department on loan level issues. - Recruiting, training and developing of Loan Officers - Measuring and reporting of daily team production and participation in monthly leadership meetings - Active participation in Retail Leadership team to assure achievement of operating plan and strategic evolution. - Responsible for all regulatory compliance functions for their teams including, but not limited to initial disclosures sent timely, rate lock disclosures sent timely, State of IL predatory lending compliance and quality assurance. QUALIFICATIONS: - High school diploma, GED or military equivalent experience required; bachelor's degree preferred. - Experience with Selling multiple direct to consumer loan products preferred. - Minimum 1-2 years’ experience managing, leading and developing a team of sales professionals; leadership experience with loan officers in a call center environment preferred. - Successful, proven track record of managing team sales production and meeting, exceeding production goals. - Proficient computer skills including Microsoft Office Suite, and other mortgage/banking software. - Multi-state experience and license preferred. - Must reside near Pheonix, Arizona

Reporting to the Manager, Processing, the Loan Processor will ensure the timely and accurate packaging of all loans originated by our loan officers and lender clients. Responsibilities also include assisting Credit Analysts with the credit approval and monitoring process by gathering financial and credit information with a focus on credit quality and overall risk management. Job Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Gather information and take each file from pre-approval to closing. - Input proper loan information into the system for processing. - Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy. - Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting. - Review file documentation and make sure all items needed are requested. Order and coordinate loan documents. - Meet crucial deadlines requested. - Communicate with borrowers, fellow employees and clients in a manner that shows sensitivity, tact, and professionalism - Contact each borrower in a timely manner to introduce yourself and go over the process and items needed - Read and understand appraisals, AUS findings, title and credit reports; - Utilize basic business math to calculate income, assets, taxes and monthly insurance - Understand rules regulations, policies and/or procedures along with investor guidelines - Maintain current knowledge about the industry, market trends, competitive position, etc. - Strive to achieve and exceed productivity expectations and standards. - Work closely with vendors Qualifications: To perform this job successfully, an individual must have the following education and/or experience: - High school diploma, GED, equivalent certification, or military experience - Minimum 5 years of recent experience as Loan Processor is required - Minimum 2 years of recent experience as an Assumption Loan Processor is required - Read, interpret and apply applicable laws, rules, regulations and/or policies and procedures - Demonstrate interpersonal, organizational and time management skills - Accurately document all information pertaining to accounts - Knowledge of the laws governing access to public and private records - Strong computer skills; Must be able to move through the LOS system and other programs - Time management: Knowing the cut-off times for funding and underwriting so that the file moves smoothly and does not lose a rate lock. - Knowledge of GFE, APR, interest rates and disclosure/re-disclosure time lines - Ability to operate in a fast paced environment - Perform any additional duties/activities assigned or needed by the business Training/Licensing Requirements: - Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. The salary for this position is expected to be $28.13 per hour. This position is also eligible for monthly incentive based on performance and subject to the terms of the Company’s applicable plans. Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending. At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards. Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

The Regional Sales Executive, Correspondent Lending will be responsible for developing and managing a portfolio of business within the the correspondent sales channel. Partnering with their clients and internal teammates to provide the best for their clients and develop innovative solutions whilst increasing market and wallet share through new and existing partner relationships. Reporting to the VP, Correspondent Sales, this regionally specific role will be joining a team who is building a best in class correspondent channel and looking to strive each and every day to grow the PHH Mortgage and the culture of the team they are a part of. Join us on this journey. Job Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below: - Responsible for the conveyance of the PHH Mortgage/Correspondent Lending value proposition to independent mortgage banks and financial institutions - Demonstrates sales skills and product knowledge in all areas that allows Sales Associate to create effective partnerships with clients - Develop and execute annual business plan in conjunction with VP, Sales - Manage client and prospect relationships to maximize all opportunities and optimize market share in all business verticals offered by PHH Mortgage. - Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues - Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on external business owners, direct mail, email, and networking - Responsible for sourcing and developing client relationships and referrals. Associate will travel to conduct face to face meetings with business owners and decision makers at prospect and client facilities - Partners with teammates in Operations, Risk, and other areas to ensure that risk, efficiency, and recourse objectives are met or exceeded. - Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential. - Use CRM to track customer interactions and progress to aid in account level management and profiling - Adheres to all company policies, procedures and business ethics codes - Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction Qualifications: To perform this job successfully, an individual must have the following education and/or experience: - Bachelor’s degree preferred - Ideal candidate will have10+ years of experience in the mortgage industry or related financial services with 5 + years of relevant outside sales experience. Extensive experience in all aspects of Client Relationship Management - Proven success prospecting and building territory for new Correspondent Lending clients - Proven ability to develop positive influential working relationships with clients and teammates across the company - Demonstrates the ability to gather, submit detailed business information for credit underwriting, pricing, and presentation of solutions to identified prospects' business problems. - Demonstrate ability to interact and cooperate with all company employees. - Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the client, collaborate with others, solve problems creatively and demonstrate high integrity - Willingness to travel and work in a national team of professionals - Proven ability to achieve and succeed sales objectives - Must be able to identify and assess changes in client’s business strategy, market penetration and financial stability to recognize business opportunities and potential risk issues to PHH Mortgage. - Proficient in Microsoft Office (Word, Excel, Powerpoint and Outlook), ability to use Encompass preferred Training / Licensing Requirements: - Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. The salary range for this position is expected to be $90,000 per year. This position is also eligible for commissions based on performance and subject to the terms of the Company’s applicable plans. #PHH Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending. At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards. Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

Position Summary: The Senior Strategic Financial Analyst operates within the Originations Finance team as a key support member to the originations channel success. The role independently performs complex financial tasks to produce accurate variance analysis and rolling projections for the originations team in conjunction with the Director, Originations Finance. They partner and/or drive financial discussions in meetings with Finance and Origination department leads to evaluate revenue and expense drivers based on analyst reports. This role is responsible for central coordination of day to day production and summarization of finance reporting packages across multiple channels within the Origination’s segments to develop value-add summaries for the business. The successful candidate would play a key role in the Originations FP&A teams development and management of all financial functions adding value and insights to support strategic initiatives for special projects, refreshing product profitability proformas, and partnering with the business by tracking expenses. Job Functions and Responsibilities: - Lead budgeting, forecasting, variance analysis, and long-term financial planning to assess business unit performance and identify risk/opportunity. - Prepare and deliver comprehensive financial reports, including ad hoc analyses, management presentations, and competitor comparison analytics. - Maintain advanced financial models for profitability, volume, and capacity projections across near-term and long-term horizons. - Partner with accounting and business unit teams during the close process, reviewing ledgers and transactional activity, and providing P&L and cash variance explanations. - Apply predictive, driver-based, and multi-scenario planning methodologies to create robust financial forecasts. - Establish and manage expense budgets necessary for strategic initiatives, proactively identifying revenue opportunities and cost-saving measures. - Investigate and explain variances in forecast, budget, and prior-year P&L through detailed data analytics, identifying root causes. - Implement process improvements and efficiencies across departments, demonstrating strong project management and cross-functional collaboration. - Serve as a trusted financial partner to business units, supporting their initiatives, responding to financial inquiries, and delivering exceptional service to internal/external stakeholders. Additional duties as assigned. Key Result Areas: - Measurement of Business unit performance vis-à-vis Budgets and Forecasts and work with Department leads to identify finance support opportunities. - Maintain and develop advanced financial models including profitability, volume, and capacity forecasts over the near-term to long-term periods - Identification of root-cause issues through understanding of business financial data and analytics - Demonstrates strong project management through execution in a timely and effective manner through collaboration with various departments. - Identify, create, and implement process improvements and efficiencies - Serves as a trusted partner, delivering exceptional customer service to internal and external stakeholders Qualifications: - Bachelor’s degree in finance required, MBA Finance is preferred. - Minimum of 3-5 years of experience in a financial analysis, FP&A function or finance business partnership role - General knowledge of financial services and related accounting/financial/mortgage banking principles - Advanced Excel skills with finance modeling experience required - Proven ability to synthesize financial findings into outcomes in a succinct actionable way - Superior attention to detail and ability to successfully manage multiple competing priorities in fast paced environments - Ability to synthesize and communicate efficiently across senior levels of the organization with ease. Interpersonal and communication skills with the ability to interact with various departments - High level of commitment to quality work product and organizational ethics, integrity, and compliance - Self-starter, ability to work independently, good time management skills demonstrating ability to meet urgent deadlines - Proficient in Microsoft Office Suite (specifically superior proficiency with Microsoft Excel and PowerPoint) and Hyperion Essbase required The salary range for this position is expected to be $80,000-95,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. PHH Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs. Liberty is one of the nation’s largest reverse mortgage lenders dedicated to education and providing loans that help customers meet their personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors. At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards. Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.