• Provide coaching and ongoing training to outbound Sales Development Representatives to improve their account approach, prospecting, and discovery efforts • Conduct regular performance evaluations and provide constructive feedback to team members to promote ongoing career development and growth • Hold your team accountable to obtain their monthly targets & KPIs and identify areas for improvement • Create and lead group trainings with new hires and current sales reps • Interview, hire, and retain top sales talent to ensure a high-performing and cohesive team • Work strategically across Sales, Business Operations, and Marketing to ensure alignment on best practices for generating additional revenue and producing high-quality quota carriers

Role Description If you love the thrill of opening doors, starting conversations, and turning curiosity into pipeline — this role was built for you. As a Business Development Representative at Duetto, you’ll be the first voice hotels, resorts, and casinos hear from us. You’ll combine smart outreach, sharp discovery skills, and AI-powered tooling to build high-quality pipeline across the US market and set our sales team up to win. What you’ll be doing: - Drive high-volume outbound prospecting across assigned US regions — through email, phone, social, and events — identifying and qualifying the right opportunities at the right accounts. - Follow up on marketing-generated leads rapidly and with purpose, using structured discovery to qualify need and move prospects forward. - Research target accounts, buying centres, and stakeholders to build tailored outreach sequences — leveraging AI-driven tools to sharpen relevance and lift response rates. - Set up high-quality first meetings and demos for the sales team, handing over clean context: pain points, stakeholders, and clear next steps. - Collaborate with Regional Sales Managers on territory and account planning, aligning outreach priorities and feeding back market intelligence. - Partner with Marketing to share insights from the field and help sharpen messaging and campaign performance over time. - Keep CRM and sales engagement tools up to date — accurate data, tracked activity, and clean pipeline progression. Qualifications - 2+ years in a sales, business development, or SDR/BDR role — ideally in B2B SaaS or hospitality technology. - Strong communication skills and the confidence to engage senior decision-makers from the first conversation. - Familiarity with CRM platforms like Salesforce and sales engagement tools like Apollo or HubSpot. - A proven ability to stay organised and maintain quality at volume — lots of activity, without losing focus on the outcome. Requirements - Experience in hospitality, travel, or technology — you’ll hit the ground running if you already speak the language. - Prior experience in a B2B SaaS environment and familiarity with structured sales methodologies (BANT, MEDDIC, or similar). Benefits - Play to win — we act with urgency when we see an opportunity. You’ll be joining a team that moves fast, backs its people, and celebrates results. - AI is how we work — you won’t be prospecting with yesterday’s tools. We invest in AI-driven workflows that give our BDRs a real edge. - A product worth talking about — four-time #1 rated Revenue Management Software. Opening conversations is a lot easier when you believe in what you’re selling. - Room to grow — this is a role with a clear path. BDRs who perform have a strong track record of moving into closing roles and beyond at Duetto. - Come as you are — we’re a diverse, distributed team that takes our work seriously and our culture seriously too. Company Description Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we’re accelerating our investment in AI — and we’re genuinely passionate about the industry we serve. We build products we’re proud of, for customers we care about.

• Prospect into mid-market and enterprise accounts via email, phone, and LinkedIn; • Follow up on inbound marketing leads within 24 hours; • Run discovery conversations to qualify fit — integration needs, industry pain points, budget, and timing; • Book sales-qualified meetings and hand off to Account Executives with clear, detailed notes; • Work closely with Marketing to share feedback on lead quality and campaign performance; • Keep your pipeline data accurate and up to date in Salesforce and Outreach.

ABOUT TPG The Pipeline Group (TPG) provides our clients with end-to-end Pipeline Generation services that help B2B tech companies scale pipeline fast and reliably through our SDR-as-a-Service model. We combine superstar SDR talent, purpose-built proprietary technology, industry-leading SDR training, rigorous management & quality control layers, world-class data services, integrations and more to offer all-in-one Pipeline Generation to our clients. TPG has been named in the Inc. 5000 Top Fastest-Growing Privately Held Companies in the US for five consecutive years and we’re growing faster every single year. Our clients work with us because we’ve cracked the formula for creating world-class SDRs and putting up industry leading pipeline generation numbers. No guesswork. Just results. OUR CULTURE At TPG, performance and accountability are our culture. We thrive on results—driven by excellence, collaboration, and integrity. Our people-first mindset supports not only clients but our teammates. Your wins are our collective wins. Your growth is our mission. Our vision is to be the world’s most effective virtual sales workforce—a place where high-performing remote SDRs, program managers, and operational leaders come together to generate extraordinary ROI. ABOUT OUR ROLE As a Client Program Manager at TPG, you will be the operational owner of strategic revenue programs. Your responsibility is to ensure that each project delivers against client goals by continuously evaluating performance, ensuring system readiness, and collaborating cross-functionally across enablement, GTM, data, and content teams. Success in this role requires prior experience managing or overseeing SDR teams at scale, ensuring alignment between team performance metrics and overall program goals. You’ll be accountable for ensuring the system xDR’s operate in is optimized. You will oversee project performance, drive weekly inspection cadences, evaluate resource effectiveness (ICP, messaging, data, tools), and recommend pivots to maximize pipeline and ROI. This is a critical role for client satisfaction, revenue retention, and expansion. KEY METRICS & GOALS - Ensure each program consistently meets or exceeds pipeline generation benchmarks established for the xDR team. - Drive measurable ROI for each client engagement, with a focus on strong return relative to project investment. - Maintain high customer retention and contribute to account growth and expansion through strong program execution. - Manage a portfolio of multiple client accounts and ensure project health across all assigned SDRs. - Proactively surface and resolve performance risks to preserve and grow long-term client value. YOUR CORE RESPONSIBILITIES - Program Management: - Own the project performance tracking process—monitor outreach activity, lead flow, conversion metrics, and pipeline velocity to ensure each program stays on track. - Conduct daily and weekly performance inspections to identify risks, spot opportunities, and drive program health. - Maintain alignment with client expectations by tracking progress against success criteria and ROI benchmarks. - Facilitate weekly review meetings with cross-functional stakeholders (GTM, Content, NOC, Enablement, Systems, Operations, Leadership). - Drive alignment across messaging, data, and outreach strategy by evaluating what’s working and what needs improvement ​​for each client in your portfolio. - Resource & Infrastructure Evaluation: - Ensure all resources (ICP, conversation guides, messaging, data, campaigns) are accurate, up-to-date, and aligned to client goals. - Partner with Enablement, Content, and Data teams to flag ineffective assets and propose adjustments. - Track what’s working, what’s not, and drive pivots in strategy through collaborative workflows. - Own project-wide resource readiness and quality control—Enablement owns coaching execution. - Customer Partnership: - Act as the primary operations liaison across all assigned accounts. - Lead executive briefings, build client-facing narratives, and present ROI updates. - Manage project onboarding/offboarding experience from a systems and process lens. - Collaborate with Leadership to shape customer expansion. - Escalation & Optimization: - Proactively escalate issues impacting performance (e.g., campaign breakdowns, data gaps, tech misalignment). - Initiate content audits, enrichment reviews, and repair proposals when metrics decline. - Partner with Enablement Managers to align repair/replace plans when xDR performance drops. WHAT YOU’LL NEED TO SUCCEED - 3+ years of experience in program/project management, revenue operations, or sales performance roles. - Strong data inspection capabilities (Salesforce, outreach tools, pipeline metrics). - Proven experience managing or overseeing SDR teams across multiple outbound programs, with direct accountability for performance outcomes and pipeline impact. - Deep understanding of outbound SDR/BDR operations and pipeline health levers. - Proven track record of driving customer outcomes, retention, and expansion through operational excellence. - Familiarity with ICP validation, message-market fit, outbound strategy, and xDR lifecycle management. - Exceptional cross-functional collaboration and executive communication skills. WHAT TPG PROVIDES FOR OUR TEAM MEMBERS - Permanent Remote Work Model – No commuting. Work from wherever you’re most productive. - Competitive Compensation – $100,000 base + performance commission. - Growth & Development – Fast-track opportunities for advancement in a high-growth company. - Day-One Benefits – Medical, Dental, Vision, Life Insurance, FSA, etc. - 401K – Plan for your long-term future with our retirement program. - Mental Health Support – 3 Paid Mental Health Days per year + Employee Assistance Program (EAP). - Community Impact – 1 Paid Volunteer Day per year. - Unlimited PTO – Take the time you need (after 90 days). - Home Office Setup – Laptop, desk, chair, and more provided. READY TO OWN PROJECT SUCCESS AT SCALE? If you’re obsessed with operational clarity, client ROI, and program precision—and want to work in a culture of autonomy, velocity, and excellence—this is your role. The Pipeline Group is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law. An offer of employment for this role will be contingent upon the successful completion of a background check. Internet Requirement: This is a fully remote role which requires a reliable high-speed internet connection with a minimum of 100 Mbps download, which will need to be verified. This position is currently open to candidates in the US only.