Role Description Wir möchten unser Außendienstteam verstärken: Für unser Vertriebsgebiet Großraum Koblenz, Trier, Kaiserslautern, Luxemburg suchen wir daher ab sofort einen Area Sales Manager (m/w/d). - Verantwortung für den Umsatz im Verkaufsgebiet Großraum Koblenz, Trier, Kaiserslautern, Luxemburg. - Ganzheitliche Entwicklung unserer Bestandskunden sowie Neukundenakquise. - Trendscouting und Erkennen von Marktbedürfnissen. - Erreichen der gesetzten Vertriebsziele für den Außendienst. - Erstellung und Nachhaltung von Angeboten, das Führen von Preisverhandlungen sowie die Planung von Kundenterminen. - Regelmäßige Teilnahme an Tagungen und Mitwirken in Projekten. Qualifications - Sehr gute Deutsch- und Französischkenntnisse. - Qualifizierte kaufmännische Ausbildung oder vergleichbar. - Idealerweise erste Außendiensterfahrung oder motiviert diese zu machen. - Kommunikative und aufgeschlossene Persönlichkeit mit viel Eigeninitiative und Fleiß. - Leidenschaft für die Neukundengewinnung und das Verhandeln mit Kunden. - Hohes Maß an Motivation, Flexibilität, Organisation und Kreativität. - Selbstständiges und teamorientiertes Arbeiten. - Strukturierter und systematischer Denk- und Arbeitsstil. - Sicherer Umgang mit MS-Office-Produkten. - Idealerweise SAP-Erfahrung. - Reisebereitschaft und Flexibilität innerhalb des Verkaufsgebietes. - Wohnort im Verkaufsgebiet. Benefits - Eine intensive Einarbeitung am Standort Betzdorf (ca. 2 Wochen) und Betreuung durch unseren Onboarding-Manager. - Einen unbefristeten und sicheren Arbeitsplatz mit hoher Eigenverantwortung. - Einen Firmenwagen auch zur privaten Nutzung. - 30 Tage Urlaub. - Attraktive, leistungsgerechte Verdienstmöglichkeiten. - Betriebliche Altersvorsorge und vermögenswirksame Leistungen. - Individuelle Weiterbildungsmöglichkeiten und regelmäßige Mitarbeitergespräche. - Mitarbeit an abteilungsübergreifenden Projekten. - Gesunde Unternehmenskantine in Betzdorf. - Gesundheitsförderung (ergonomischer Arbeitsplatz, Arbeitsplatzbrille, Gesundheitstage etc.). - Firmenevents. - Jobbike. - Corporate Benefits und Mitarbeiterrabatte.

• Adopt a proactive approach focused on Customer Success, addressing evolving service needs, maximising value, and promoting adoption. • Consult with customers to understand their business priorities related to their Fortinet investment and use this insight to develop a Success Plan for Advanced Support engagement. • Guide the success journey for assigned Advanced Support customers, monitor progress against the Success Plan, and adjust the plan as business needs change. • Integrate the proactive elements of Fortinet’s Advanced Support programmes into the Success Plan, ensuring alignment with priorities and project timelines. • Act as the customer’s trusted advisor and primary contact for Services and Support, facilitating meetings, conference calls, and engaging relevant resources for issue resolution and proactive service delivery. • Ensure Advanced Support delivery across the customer’s organisation meets or exceeds operational KPIs. • Lead the service delivery team’s engagement with the customer, Fortinet sales teams, and other internal or external stakeholders. • Establish executive and senior relationships within the customer’s organisation, gaining an understanding of their business practices, drivers, and corporate culture. • Maintain a thorough knowledge of Fortinet’s support and service capabilities and limitations. • Address customer satisfaction issues across the organisation and ensure follow-up actions are completed. • Produce weekly and quarterly reports covering service performance and hardware/software lifecycle management. • Conduct Quarterly Service Reviews, offering insights into service utilisation, highlighting trends, and providing recommendations for future planning. • Manage technical and service escalations by hosting calls, facilitating necessary actions, and preparing updates for customers and internal executives. • Negotiate, document, and communicate a governance structure for each customer, ensuring clarity of roles and responsibilities among all parties involved in the relationship. • Work closely with account teams to ensure delivery aligns with sales strategy and continually offer insights to create additional revenue opportunities, including successful contract renewals. • Drive continuous process improvements to enhance both customer satisfaction and employee effectiveness.

Role Description As an Account Manager, you will be utilizing heavy outbound prospecting efforts to partner with real estate agents across the nation, working together to secure their clients' homes and protect their families. Your pursuit to build a business and increase your income helps protect communities all over the country. - Make heavy outbound call efforts, ranging from 125-150 dials per day, no auto-dialer. - Generate client leads through newly established B2B partnerships. - Achieve monthly lead generation and productivity KPIs. Qualifications - 1+ years preferred sales experience - Hunter Mentality, Competitive Drive, Active Listener - Ability to adapt and sustain a resilient mindset - Experience with CRMs and Microsoft Office Requirements - Hourly + Uncapped Commission (OTE $65,000-$110,000) on average. - Additional positions unlocked with higher income potential to make an average of $130,000 to $180,000. Benefits - Weekly pay + monthly performance bonuses - Comprehensive 4-week paid training - Paid Time Off (PTO) program and paid holidays - Medical, Dental, Vision, 401k, and Life Insurance Coverage - Employee Assistance Program (EAP) - Career Development - Recognized by Newsweek's "America's Greatest Workplaces"! Company Description At Safe Haven Security LLC, we are more than just a home security company. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country. - 5-time JD Power Award winner in security solutions. - Safe Haven has won several awards including being one of "America's Greatest Places to work" from Newsweek. - 6-time winner of Inc. Magazine's America's Fastest-Growing Private companies. - Safe Haven is the largest employee-based ADT Authorized Dealer.

Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale. We have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights. Why are we hiring for this role? Due to continued growth in the cybersecurity sector, our team is expanding, and we require an Account Manager to join our high-performing team to focus on revenue retention and expansion within our key accounts. The ideal candidate will have a strong commercial background, ideally with experience as an Account Executive or in SaaS renewals, and will be well-versed in the cyber security landscape, particularly in Third-Party Risk Management (TPRM). As an Account Manager, you'll report to the Manager of Account Management and play a pivotal role in driving renewals and identifying opportunities for revenue growth within our existing client base. You will work closely with cross-functional teams to ensure that our clients see continuous value from our platform, focusing on strategic account management and contract negotiation. Your ability to navigate complex client relationships and understand their unique business needs will be essential in achieving our growth objectives. What will you do? - Drive Renewals: Take ownership of the renewal process for a portfolio of key accounts, ensuring timely and successful contract renewals. - Revenue Retention: Implement strategies to safeguard existing revenue, proactively identifying risks and addressing them before they impact the business. - Revenue Expansion: Collaborate with sales teams to identify upsell and cross-sell opportunities within your accounts, contributing to overall revenue growth. - Contract Negotiation: Lead negotiations for renewals and expansions, working closely with legal and finance teams to structure favorable agreements. - Market Insights: Stay informed about industry trends, competitive landscape, and client needs to offer informed recommendations that drive client value and satisfaction. - Collaboration: Partner with sales, customer success, and marketing teams to align on account strategies and ensure a cohesive approach to client growth. - Reporting & Metrics: Track and report on renewal rates, upsell success, and overall account health, using data to inform decision-making and strategy adjustments. What will you bring? - Commercial Experience: Previous experience as an Account Manager or in a similar commercial role, with a strong track record in SaaS renewals and revenue growth. - Cyber Security Knowledge: A solid understanding of the cyber security landscape, particularly in Third-Party Risk Management (TPRM). - Negotiation Skills: Proven ability to negotiate contracts and renewals, balancing client needs with company goals. - Strategic Mindset: Ability to think strategically about account growth, identifying opportunities for expansion and mitigating potential risks. - Data-driven: Proficient in using data to drive decisions, with a focus on metrics that impact renewals and revenue growth. - Collaboration: Ability to work effectively with cross-functional teams to drive account success. - We’re looking for someone who’s not just comfortable with change, but curious about it—especially when it comes to adopting AI tools that can enhance how we work What will give you an edge? - Sales Background: Experience as an Account Executive or in a similar sales role, with a strong understanding of the commercial aspects of SaaS renewals. - Industry-Specific Knowledge: Deep understanding of the cyber security industry, particularly in the context of SaaS solutions. - Advanced Negotiation Skills: Expertise in structuring and negotiating complex contracts, particularly in a SaaS environment. - Proven Success in SaaS Renewals: Demonstrated success in driving high renewal rates and identifying revenue expansion opportunities within existing accounts. - Cyber Security Certifications: Relevant certifications in cyber security or TPRM that demonstrate your expertise and commitment to the field. What's in it for you? - Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being - WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard - $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance - Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. - 18 weeks paid Parental Leave: Irrespective of parenting role - Personal Leave Allowance: This includes sick & carer’s leave - Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance - Top-spec hardware: All team members will be provided with top-spec laptops for their role - Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work - Health Insurance: Health, dental, and vision insurance #LI-SL1 UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.