Job Title: Agile Business Analyst – ServiceNow Project Location: Remote (Montréal, Quebec) Contract Type: Long-term, ongoing contract Language Requirement: Bilingual (French & English) Overview Our top client is seeking an Agile Business Analyst consultant to work remotely in Quebec on a long-term ServiceNow project. The consultant will play a key role in bridging business needs and ServiceNow capabilities, working closely with stakeholders, Product Owners, and technical teams in an Agile environment. Consultant needs to be French speaking and fluent in English as well Key Responsibilities - Gather, analyze, and formalize business and user requirements related to ServiceNow through workshops, interviews, process analysis, and documentation. - Translate business needs into clear functional requirements, including user stories, use cases, mockups, and acceptance criteria, for the relevant ServiceNow modules. - Propose solutions based on ServiceNow native capabilities, prioritizing configuration over custom development whenever possible. - Configure the ServiceNow platform, including forms, workflows, business rules, service catalogs, notifications, portals, and reports, in alignment with established standards. - Collaborate with the Product Owner to prioritize the backlog, estimate effort, clarify dependencies, and prepare sprints and releases. - Document implemented solutions, including functional specifications, configurations, process diagrams, and IT reference documentation. - Contribute to data and process quality (e.g., CMDB, service management, automations) by identifying opportunities for continuous improvement. - Support the Customer Experience / OCM ServiceNow team in the preparation of training materials and in helping users understand changes. - Provide second-level support for advanced ServiceNow functionalities in collaboration with IT support teams and external partners. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Role Description ADM is seeking a skilled Business Analyst to support DevSecOps enterprise initiatives by partnering with senior IT leadership, stakeholders, and subject matter experts to drive requirements definition and solution delivery. The Business Analyst will help lead stakeholder engagement and requirements elicitation efforts, translating complex business needs into clear, actionable functional specifications. This includes developing user stories, acceptance criteria, and use case narratives to support system design and implementation. The role also involves performing systems analysis, identifying process improvement opportunities, and contributing to solution recommendations aligned with mission and operational goals. The ideal candidate will collaborate across cross-functional teams to ensure alignment between business objectives and technical solutions, support the development and maintenance of project schedules, and produce high-quality status reporting and documentation. The Business Analyst will also assist in estimating business analysis activities and deliverables, ensuring accuracy, transparency, and effective planning throughout the project lifecycle. Responsibilities - Plan out business analysis efforts, including stakeholder analysis, communication planning, and elicitation techniques. - Facilitate requirements meetings, interview sessions, brainstorming, documentation analysis, and other techniques as necessary. - Support customer meetings to understand current client business practices and business needs supporting requirements analysis. - Ensure that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards. - Understand, extract and document user requirements from existing systems, including interactions and interfaces, to support user experience. - Validate requirements with business stakeholders and team members. - Collaborate with stakeholders and team members regarding requirements development and translation into software specifications. - Support traceability efforts from high-level business needs through functional validation. - Lead/participate in requirements prioritization and product backlog grooming sessions. - Write detailed descriptions of user needs, program functions and dependencies required to develop or modify applications. - Manage changes to baselined requirements through effective application of change control processes and tools. - Coordinate the stage gate review process including assembling document packages and working with team members to complete required documentation. - Work closely with engineers to ensure all requirements are understood and have corresponding test scripts. - Manage documentation for multiple applications and releases across more than one development team while meeting deadlines. - Compile SOPs and other related documentation. - Assist the Project Manager in compiling weekly and monthly status reports. - Produce meeting minutes. Qualifications - Bachelor’s degree is preferred. - 3+ years of work experience as a Business Analyst. - Green Card holder or US citizen, must be able to qualify for Public Trust clearance. - Proficient in Microsoft Office tools. - Motivated self-starter and quick learner. Benefits - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. - Paid Time Off (PTO) is offered to regular full-time and part-time employees. Company Description Work Where it Matters. Akima Data Management (ADM), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At ADM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. - For our shareholders, ADM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. - For our government customers, ADM delivers agile and innovative cloud and IT services and solutions that enable mission dominance. - As an ADM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. - You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Position Summary:  Product Business Analyst within the Product Management Team, is responsible for supporting the team’s Product Managers. This includes writing user stories, creating wireframes, educating internal teams on our products, conducting market research, verifying product requirements, and compiling data. You will work with cross‐functional teams (i.e. project managers, developers, etc.), be a member of all SCRUM ceremonies, and  vendors in developing product solutions. The Product Business Analyst is part of the Product Management team, consisting of Product Managers and UX/UI Designers,  This position will work closely with colleagues in Technology, Research & Development, Sales, Project Management, Client Services, HUB Operations, Quality Assurance,  and Marketing. This position reports to the Sr Product Manager at AssistRx. The Product Business Analyst must be detail oriented, flexible when faced with change, able to manage multiple tasks and projects, skilled at building relationships with internal team members, thrives in a fast paced work environment, and has a solid understanding of the software development lifecycle. The Product Business Analyst will have many opportunities to impact business process and company success. This is a highly technical position with accountability for product quality that requires the ability to motivate and educate project team members. Duties & Responsibilities: - Collaborate with design team responsible for user experience and user interface. - Champion a user‐centered design process throughout the organization. - Assist with planning and conducting user focus groups. - Develop and continuously improve usability test criteria to guide product acceptance. - Create market and product documentation that accurately reflects user needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc.) - Create clear and easy to follow user guides for clients and end-users. - Share knowledge and organize training for team members. - Work with product manager to manage potential integration partnerships with external applications. - Take initiative in tracking, anticipating, and proposing likely industry developments for the organization to stay ahead of customer needs and requirements. - Facilitate communications throughout the product development lifecycle to all teams. - Initiate and lead interactions among other teams within AssistRx to ensure coordination of development, marketing, and support activities for our products.

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE As a Business Analyst in data and digital transformation, you will play a pivotal role in connecting business goals with technical solutions, shaping how teams leverage data and integrations across the organization. You’ll influence the design of processes, pipelines, and analytics, driving efficiency and insight while collaborating with cross-functional teams in an Agile environment. This is a unique opportunity to work at the intersection of business strategy and technology, contributing directly to measurable impact and professional growth in a dynamic, collaborative culture. WHAT YOU WILL DO - Partner with stakeholders across departments to capture and validate business needs; - Translate business concepts into structured technical requirements, use cases, and user stories; - Define data and integration requirements in collaboration with architects; - Map current- and future-state processes, identifying opportunities for automation and efficiency; - Maintain a clear traceability matrix linking business requests to delivered functionality; - Work with Data Engineering and Analytics teams to clarify metric definitions, data transformations, and aggregation rules; - Support efforts to standardize KPIs and enable self-service analytics using BI tools; - Validate data outputs and ensure alignment with business definitions and governance standards; - Collaborate with data governance leadership to ensure quality, compliance, and consistent usage of data assets; - Assist in the design and implementation of new data pipelines, APIs, and system integrations across cloud environments; - Partner with architects to document data lineage, source-to-target mappings, and system dependencies; - Analyze and communicate technical constraints, data availability, and system impacts to business sponsors; - Coordinate with engineering teams to perform user acceptance testing and validate results. MUST HAVES - 5+ years of experience as a Business Analyst, Technical Analyst, or Product Owner in data, IT, or digital transformation contexts; - Strong ability to bridge business language and technical concepts; - Knowledge of data systems, cloud services (AWS preferred), and integration frameworks such as APIs; - Experience writing detailed functional specifications, user stories, process diagrams, and acceptance criteria; - Understanding of data modeling concepts, ETL pipelines, and BI/reporting workflows; - Exceptional analytical, problem-solving, and communication skills; - Collaborative approach in team settings spanning technical and business disciplines; - Upper-intermediate English level. NICE TO HAVES - Experience in hospitality, travel, or luxury retail industries; - Familiarity with Scrum/Agile practices, Jira, Confluence, and data catalog systems. PERKS AND BENEFITS - Professional growth: Mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: USD-based pay with education, fitness, and team activity budgets. - Exciting projects: Modern solutions with Fortune 500 and top product companies. - Flextime: Flexible schedule with remote and office options.