Computer Task Group, Inc logo
Computer Task Group, Inc

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Agile Business Analyst – ServiceNow Project

Business AnalystBusiness AnalystFull TimeRemoteMid LevelTeam 5,001-10,000

Location

Canada

Posted

39 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Agile Business Analyst – ServiceNow Project

Computer Task Group, Inc

Job Title: Agile Business Analyst – ServiceNow Project Location: Remote (Montréal, Quebec) Contract Type: Long-term, ongoing contract Language Requirement: Bilingual (French & English) Overview Our top client is seeking an Agile Business Analyst consultant to work remotely in Quebec on a long-term ServiceNow project. The consultant will play a key role in bridging business needs and ServiceNow capabilities, working closely with stakeholders, Product Owners, and technical teams in an Agile environment. Consultant needs to be French speaking and fluent in English as well Key Responsibilities - Gather, analyze, and formalize business and user requirements related to ServiceNow through workshops, interviews, process analysis, and documentation. - Translate business needs into clear functional requirements, including user stories, use cases, mockups, and acceptance criteria, for the relevant ServiceNow modules. - Propose solutions based on ServiceNow native capabilities, prioritizing configuration over custom development whenever possible. - Configure the ServiceNow platform, including forms, workflows, business rules, service catalogs, notifications, portals, and reports, in alignment with established standards. - Collaborate with the Product Owner to prioritize the backlog, estimate effort, clarify dependencies, and prepare sprints and releases. - Document implemented solutions, including functional specifications, configurations, process diagrams, and IT reference documentation. - Contribute to data and process quality (e.g., CMDB, service management, automations) by identifying opportunities for continuous improvement. - Support the Customer Experience / OCM ServiceNow team in the preparation of training materials and in helping users understand changes. - Provide second-level support for advanced ServiceNow functionalities in collaboration with IT support teams and external partners. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

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AgileEngine logo

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