Job Title: Business Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * Join Our Dynamic Team as a Business Analyst! Are you a strategic thinker with a passion for driving business success? We’re looking for a talented Business Analyst to join our innovative team and help shape the future of our organization. Position Overview: As a Business Analyst, you’ll be at the heart of our mission to deliver exceptional solutions that align with our organizational goals. You’ll serve as the vital link between stakeholders, functional teams, and technical resources, ensuring seamless communication, effective solution design, and successful project implementation. Responsibilities: - Engage with Stakeholders: Elicit, analyze, and document business, functional, and technical requirements through dynamic stakeholder engagement, workshops, and interviews. - Craft User Stories: Translate business needs into detailed user stories, process flows, and functional specifications. - Shape Product Backlogs: Support the development and refinement of product backlogs, prioritizing requirements in collaboration with stakeholders. - Facilitate Collaboration: Lead meetings, working sessions, and requirements reviews with cross-functional teams to foster a cohesive project environment. - Drive Process Improvement: Analyze current business processes and identify opportunities for improvement, optimization, and automation. - Support Testing Efforts: Contribute to testing efforts including test case development, user acceptance testing (UAT), and defect tracking. - Ensure Requirement Traceability: Maintain traceability of requirements throughout the project lifecycle. - Assist in Change Management: Help with change management, training, and documentation for end users to ensure smooth transitions. - Collaborate with Technical Teams: Work closely with technical teams to ensure solutions meet business needs and are delivered on time. - Provide Insightful Updates: Offer status updates, reporting, and documentation to support program objectives and keep all stakeholders informed. Qualifications: Required: - US Citizenship is required. - Educational Background: Bachelor’s degree in Business Administration, Information Systems, or a related field. - Experience: 3–7+ years of experience as a Business Analyst or in a similar role. - Methodologies: Experience gathering and documenting requirements in Agile and/or Waterfall environments. - Skills: - Strong analytical, problem-solving, and critical thinking skills. - Excellent communication and stakeholder engagement abilities. - Tools: Experience with tools such as JIRA, Confluence, Microsoft Office Suite, or similar. - Adaptability: Ability to manage multiple priorities and thrive in a fast-paced environment. Desired: - Federal Experience: Experience supporting federal or DoD programs. - Agile Expertise: Familiarity with Agile frameworks (Scrum, SAFe). - Data Analysis: Experience with data analysis and reporting tools (e.g., Power BI, Tableau). - Lifecycle Knowledge: Knowledge of system implementation lifecycles and software development processes. - Certifications: Relevant certifications (e.g., CBAP, PMI-PBA, Agile certifications). Why Join Us? - Innovative Environment: Be part of a forward-thinking team that values creativity and collaboration. - Career Growth: Opportunities for professional development and career advancement. - Impactful Work: Make a real difference by contributing to projects that drive business success. - Supportive Culture: Enjoy a supportive and inclusive work culture that values your contributions. Ready to take the next step in your career? Apply now and become a key player in our success story! - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

D365 Business Central Application Support Contractor Contract | Remote (UK-based preferred) Company Overview Infinity Group are an innovative Microsoft Cloud Solution Partner based in the UK, providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 consultancy services. With over 170 professionals operating from offices in Tunbridge Wells and London, we help organisations work more securely and productively using Dynamics 365, Microsoft 365, and Azure. Role Overview We are looking for an experienced Dynamics 365 Business Central Application Support Contractor to join our Business Applications Service Desk, providing end-to-end application support across multiple customers. This role requires someone comfortable handling both initial triage and more complex Business Central issues, owning incidents through to resolution while maintaining a high standard of customer communication and documentation. Key Responsibilities - Act as a primary point of contact for Dynamics 365 Business Central support incidents. - Log, triage, prioritise, and manage support tickets through the case management system. - Provide clear, professional communication to customers throughout the full incident lifecycle. - Diagnose, troubleshoot, and resolve functional and application-level Business Central issues. - Investigate and resolve more complex issues, identifying root causes and appropriate fixes. - Ensure all tickets are responded to and progressed in line with agreed SLAs and priorities. - Escalate issues to consultants, developers, or Microsoft where appropriate, following agreed escalation procedures. - Ensure all support work is accurately documented, including issue details, resolutions, and workarounds. - Maintain and contribute to client and internal documentation. - Ensure support activity is correctly categorised as support or logged separately as a change request where applicable. - Proactively manage workload and multiple concurrent cases in a fast-paced environment. - Identify recurring issues and contribute to service improvement where possible. - Work collaboratively with internal teams to ensure efficient and consistent customer outcomes. Skills & Experience Required - Proven experience supporting Dynamics 365 Business Central in a live support environment. - Strong functional understanding of Business Central (core finance and operational modules). - Experience working in a multi-customer or managed service environment. - Strong analytical and logical problem-solving skills. - Confident, professional customer communication skills (written and verbal). - Ability to work independently and manage workload effectively. - Strong attention to detail, particularly around documentation and case updates.

Part-time and full-time teaching faculty share our commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. They are united by the common goal of inspiring academic excellence in students with a broad range of interests and experiences consistent with the Community of Inquiry Framework, as adopted by American Public University System (APUS) for cognitive presence, teaching presence, and social presence. They are key to creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them. They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. Faculty members remain aware of discipline content intent for the courses they teach. They follow APUS guidelines, processes, and methods and are responsive to mentoring and coaching. When Applying: Upload a CV and a copy of unofficial transcripts, master's degree and above. Student issued/unofficial copies are acceptable. Please do not send us official copies, unless specifically asked. Responsibilities: - Teaching excellence. - Deliver online lessons to undergraduate and/or graduate students. - Initiate, facilitate, interact, and moderate online classroom forums. - Be a faculty leader in your classes embracing fully the Community of Inquiry Framework of Teaching Presence, Cognitive Presence, and Social Presence. - Evaluate and grade students' class work, assignments, and papers within the timeframe set forth by APUS policy providing effective feedback to guide student learning and success. - Comply with APUS guidelines and expectations for quality faculty engagement online. - Engage in the classroom and reply to emails, etc. at least every other day, including one day during the weekend. - Remain aware of classroom procedures and use of instructional materials. - Participate in professional development to enhance teaching skills and effective online learning strategies. - Conduct scholarly research and participate in professional engagement activities. - Attend discipline specific and administrative meetings as scheduled. - Maintain ‘discipline’ knowledge by participating in one’s own discipline-related professional communities. - Support APUS initiatives and departments. General Work Requirements: All APUS faculty are required to complete the “Engaging the First‐Year Student Certification” course (APUS110), offered through the Center for Teaching and Learning (CTL). It must be completed within six months of the hire date. In addition, Graduate Faculty must complete the Graduate Faculty Certification (APUS501) within 90 days of hire. Specific requirements related to your Graduate / Undergraduate Faculty designation, duties, and performance expectations are outlined on the Course Assignments issued with respect to each course to be taught. You agree to comply with and be bound by all policies with respect to work product and intellectual property rights set forth in the APUS Faculty Handbook, the APUS Employee Handbook, the APEI Employee Handbook, and applicable Course Assignments. You will be expected to perform your duties in a remote, professional working environment of your choice. APUS assumes no responsibility for injuries occurring in your selected workspace or damages related to your real or personal property resulting from your employment with APUS. Requirements: - Master’s degree in Real Estate, Business, Management, or a closely related field from a regionally accredited institution is required. - Real Estate License is required. - Five or more years of experience in the Real Estate industry is required. - College-level teaching experience is preferred. - Online teaching experience is preferred. - Record of excellence in teaching. Compensation and Benefits: - Information regarding our faculty benefits may be found here: https://www.apus.edu/about/careers/faculty. Please Note: Applicants selected to proceed in the hiring process with conferred degrees from foreign institution(s) will require a course-by-course evaluation completed by a National Association of Credential Evaluation Services (NACES) approved agency. All charges associated with official transcripts and foreign transcript evaluations are the responsibility of the applicant and are not reimbursed by APUS. About Us: American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

• Serve as a liaison between Business and IT to deliver solutions that meet organizational needs. • Support systems and initiatives such as agent email provisioning, record retrievals, agent texting, and APEX (agency CRM). • Gather, analyze, and document business and functional requirements. • Assist in business case development, including cost-benefit analysis, risk assessment, and project scope definition. • Perform impact analysis and support effort and cost estimation. • Contribute to user acceptance testing (UAT), implementation, and training activities. • Develop process maps, functional specifications, and preliminary systems design documentation. • Collaborate with stakeholders and Agile teams to prioritize and deliver capabilities. • Conduct quality reviews on project deliverables and support continuous improvement initiatives. • Research and investigate system issues, compliance requests, and technical requirements.