Looking for Filipino (Philippines-based) candidates Job Role: Ecommerce Operations VA Compensation range: $1,600 AUD - $2,200 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: The client is an established Australian homewares and furniture retailer with a strong ecommerce presence. They manage a large and fast-moving product catalogue across homewares, furniture, and lifestyle categories, supported by both online operations and physical warehouse and retail teams. Their focus is on delivering a seamless customer experience through accurate product data, strong merchandising, and reliable order fulfilment across their online store. Role Overview: We’re seeking a highly detail-oriented Ecommerce Operations & Customer Support VA to manage end-to-end product operations and online customer service. This role combines Shopify product management, catalogue accuracy, site merchandising, and customer/order communications. You’ll play a key role in ensuring the ecommerce site is accurate, up-to-date, and well-merchandised, while also supporting customers throughout their post-purchase journey. Key Responsibilities:  Product & Site Operations • Upload and build products in Shopify including descriptions, images, variants, dimensions, and care instructions • End-to-end product setup for homewares and furniture with guidance from the buying team • Write and manage furniture and product descriptions based on provided briefs • Manage site merchandising including collection ordering, category setup, and featured product placement • Ensure product page accuracy, consistency, and brand alignment across all listings • Upload, tag, and manage product images, identifying gaps using Google Sheets checklists • Maintain basic on-page SEO including page titles, meta descriptions, and image alt text • Update website content such as banners, landing pages, navigation, and CMS pages • Maintain product information in Google Sheets (PIM data including attributes, dimensions, colours, and season codes) • Monitor stock availability and support range updates in coordination with the buying team • Provide ad hoc support to buying and design teams including product data requests and photoshoot preparation Customer & Order Management (Online Only) • Manage daily online customer enquiries and email communications • Handle post-purchase communications including order updates, dispatch notifications, delivery timelines, and follow-ups • Coordinate Click & Collect orders for homewares and furniture with warehouse and retail teams • Liaise with warehouse staff regarding order fulfilment, stock movement, and exceptions • Communicate with couriers regarding tracking, delivery issues, and shipment updates • Manage order exceptions including cancellations, refunds, exchanges, and damaged goods via Shopify and related systems • Respond to urgent stock and delivery enquiries in a timely and professional manner Out of Scope: • Physical order fulfilment, packing, and shipping • On-site warehouse handling and stock movement • In-store retail customer interactions Tools & Systems: • Shopify (Admin) – Required (hands-on product uploads, collections, content management) • Google Sheets / Excel – Required (intermediate level, PIM data and live tracking sheets) • Retail Express (REX) – Preferred (training provided if needed) • Dropbox – Preferred (basic file navigation and asset management) • Email – Required (professional written communication with internal and external stakeholders) • Trello – Nice to have (task management and workflow tracking) • AI Tools – Required (ability to use AI to support content creation, automation, and quality checking; Claude experience preferred) Required Skills and Qualifications: Must-Have • Proven Shopify admin experience (product uploads, collections, and content pages — not just storefront use) • Strong attention to detail with a focus on data accuracy and content quality • Intermediate Google Sheets / Excel skills (comfortable with live, formula-driven spreadsheets) • Excellent written English for customer and internal communication • Experience handling ecommerce customer emails and order communications • Ability to follow structured briefs and work independently with minimal supervision • Available within 1–2 weeks and able to commit to 40 hours per week Nice to Have • Previous virtual assistant or ecommerce operations experience (product + customer operations) • Background in homewares, furniture, fashion, or lifestyle retail • Experience managing Shopify order workflows (refunds, cancellations, exchanges) • Familiarity with PIM systems and catalogue data management • Experience with inventory/ERP systems such as REX, DEAR, or Cin7 • Basic SEO knowledge (meta titles, descriptions, alt text best practice) • Experience with customer support platforms such as Gorgias or Zendesk Work Arrangement & Expectations: This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Be available for meetings and collaboration during core [AEST or PHT] business hours - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Title: Senior Director, US Ecommerce Digital Consumer Experience & Loyalty Location: San Francisco United States New York, NY, USA Full time Job Description: Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future. The Senior Director, US Ecommerce Digital Consumer Experience & Loyalty is a leadership role responsible for shaping and delivering a best-in-class, end-to-end digital consumer experience across Levi's US ecommerce ecosystem. This leader owns the intersection of digital experience, loyalty, customer care, and conversion, ensuring every consumer touchpoint-from discovery through post‑purchase-drives engagement, loyalty, and profitable growth. This role serves as the commercial owner of the US digital consumer experience, accountable for key ecommerce performance outcomes including conversion, customer satisfaction, retention, and lifetime value. The position partners closely with Ecommerce, Product, Technology, Marketing, Merchandising, Analytics and Operations leaders to translate consumer insight into scalable, high‑impact digital experiences. The Senior Director reports to the VP, US Ecommerce and leads a multidisciplinary organization spanning experience design, digital strategy, loyalty, customer care, and emerging digital initiatives. What You'll Do Own the US Digital Consumer Experience & Loyalty Strategy - Set the vision and long‑term roadmap for the US ecommerce digital consumer experience, integrating site experience, loyalty, customer care, and emerging digital touchpoints. - Own the end‑to‑end consumer journey on levi.com, from content, navigation, and PDP/PLP experiences through checkout, fulfillment support, and post‑purchase service. - Define experience strategies that directly drive ecommerce KPIs including conversion, CSAT, CLTV, retention, and loyalty program growth. Drive Business Results Through Experience Excellence - Act as the commercial business owner for US digital experience performance, prioritizing initiatives that deliver measurable impact against ecommerce growth goals. - Lead experience optimization efforts using data, experimentation, personalization, and A/B testing to continuously improve conversion and engagement. - Translate consumer insights, feedback, and behavioral data into actionable improvements across digital and service touchpoints. Lead Loyalty, Customer Care & Engagement Platforms - Oversee loyalty experience strategy, ensuring loyalty is fully integrated across digital journeys and omnichannel experiences. - Lead customer care strategy and operations, ensuring seamless, high‑quality service across voice, chat, email, and digital channels. - Leverage customer care as a strategic asset by unlocking voice‑of‑customer insights to inform experience and product decisions. Partner Across Product, Technology & the Business - Partner with Product Management and Technology teams to align global platforms and roadmaps with US ecommerce priorities. - Collaborate with Marketing, Merchandising, and Operations leaders to ensure experience initiatives support commercial goals. - Represent the digital consumer experience in enterprise planning, transformation initiatives, and executive forums. Build and Lead High‑Performing Teams - Lead, mentor, and develop a diverse, multidisciplinary team across experience design, digital strategy, loyalty, and customer care. - Build strong operating rhythms, clear accountability, and a culture of consumer obsession, innovation, and results. - Manage significant operating and capital budgets, vendor relationships, and external partners. What You Bring Experience & Background - Bachelor's degree required - 12-15+ years of experience in digital ecommerce, consumer experience, product, or related leadership roles. - Proven experience owning and scaling digital consumer experiences for large, complex ecommerce businesses. - Strong background in ecommerce conversion optimization, loyalty, customer engagement, and omnichannel experiences. - Experience managing large teams, senior leaders, and complex cross‑functional initiatives. - Demonstrated financial acumen, including ownership of P&L, operating budgets, and capital investments. Skills & Capabilities - Deep understanding of ecommerce platforms, digital experience design, experimentation, personalization, and analytics. - Ability to translate consumer insights and data into clear priorities and business outcomes. - Strong executive presence with the ability to influence, align, and lead at the senior leadership level. - Experience leading transformation in fast‑paced, consumer‑centric organizations. - Passion for building teams, developing talent, and creating inclusive, high‑performance cultures. This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs. The expected starting salary range for this role is $204,000-$300,300 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. EOE M/F/Disability/Vets LOCATION San Francisco, CA, USA FULL TIME/PART TIME Full time FILL DATE

• You will be responsible for the performance of our digital experience, including the website and our e-commerce/online ordering platforms. • Own the roadmap for our website and the distributor ordering portal, and drive continuous improvement across both platforms. • Lead how customers and distributors browse, select and take action online (purchasing, ordering, tools, self-service journeys). • Propose and implement initiatives that improve product discovery, simplify decision-making, and increase conversion and adoption. • Coach, engage, and develop a team of specialists.

• Own the roadmap for our website and dealer ordering portal — and continuously improve both • Lead how customers and dealers browse, select, and take action online (shopping, ordering, tools, self-serve journeys) • Bring ideas that improve product discovery, simplify decisions, and increase conversion and adoption • Lead and develop a team of specialists: Front-End Developer, Digital Designer, eMerchandising Coordinator, Ecommerce Project Manager (Systems & Integrations) • Coordinate vendors, platforms, and tools — selecting the right solutions and holding partners accountable • Work closely with Marketing, Sales, Customer Service, and Operations to ensure platforms support real business needs • Make decisions, solve problems, and drive progress