Levi Strauss & Co.

Role Description Levi Strauss & Co.’s Global Information Security (GIS) organization is building the next generation of AI-powered security capabilities. The Principal Engineer, AI & Security Engineering is the technical cornerstone of that effort. This role translates architectural vision into production-grade systems that protect one of the world’s most iconic brands. This opportunity sits within the GIS, reporting to the Directory of AI & Security Engineering, who reports directly to the CISO. You will architect and build the agentic platform that powers our threat intelligence automation, detection engineering assistance, and security alert triage. This role is operating at the intersection of enterprise software engineering, AI systems design, and cybersecurity at global scale. - Support the enterprise agentic AI platform, defining and governing how every agent at LS&Co. is built, deployed, and governed, regardless of cloud provider, model, or builder team. - Architect and engineer a production-grade multi-agent AI platform to orchestrate specialized security agents across the GIS. - Lead the design and implementation of the AI Gateway as the central enforcement point for all LLM and agent traffic. - Architect the agent identity and registry system to eliminate shadow AI and orphaned agents across the estate. - Establish the audit and observability architecture for agent workloads. - Own cross-platform guardrails and data protection standards. - Build AI-powered enrichment and analysis pipelines integrated with our security stack. - Define engineering standards, design review processes, and architectural patterns for the AI & Security Engineering practice. - Establish organizational accountability structures for platform component ownership, partnering with Platform Engineering, Infrastructure, and Security to define clear ownership boundaries, contribution standards, and governance operating models that scale beyond a single team. Qualifications - 10+ years of professional software engineering experience with expert proficiency in Python; demonstrated track record designing and delivering complex, distributed, cloud-native systems at scale. - Hands-on experience building and shipping agentic AI applications beyond proof-of-concept. - Practical proficiency with AI orchestration frameworks (Semantic Kernel, LangChain, ADK, etc.) and RAG pipeline design, including embedding strategies, hybrid search, and LLM evaluation methodology. - Solid grasp of security operations concepts: threat intelligence workflows, detection engineering and SIEM query languages (KQL, SPL, YARA-L, etc.), MITRE ATT&CK, vulnerability management, and API-based integration with security platforms. - Strong architecture and leadership instincts: you write RFCs, lead design reviews, make well-reasoned build-vs-buy decisions, and can communicate technical complexity to both engineering peers and executive audiences. - Operates effectively as a principal-level individual contributor who is comfortable driving technical alignment without direct organizational authority. - Genuine, demonstrable passion for AI and agentic systems; not just aware of the landscape, but actively experimenting, building, and thinking about what AI can and cannot reliably do today. - Experience with infrastructure-as-code and CI/CD in regulated or high-assurance environments; familiarity with cloud security best practices including managed identity, Key Vault, and least-privilege design. Requirements This is a Remote role. The expected starting salary range for this role is $135,200 - $198,300 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. Benefits - Base pay - Incentive plans - 401(k) matching - Paid leave - Health insurance - Product discounts - More designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Company Description Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

Senior Global Merchandise Planner HQ-Office, San Francisco, CA, USA Full time job requisition id R-0151843 Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. The Senior Global Merchandise Planner will use data to inform global assortment plans for an assigned group of product categories to maximize margin, sales and meet financial goals. Reporting to the Director of Global Merchandise Planning, you will work with Global Merchants and Product Development to set costing and product count targets. You will also work with Brand Strategy and Finance to set long range category plans by providing strategic support to promote brand strategy and vision.   About the Job Pre-Season - Work with Global Merchants to manage the Merchandise Financial plans and the development of seasonal sub-category productivity plans and targets (assortment architecture) for assigned product categories. - Develop a tops down global perspective on seasonal investment strategies which focus on monetizing big ideas and seasonal themes. - Participate in seasonal checkpoints and cross-functional milestones with both regional and global teams to ensure investment goals are aligned. - Accountable to "balance" Global Merchandising aspirations with solid foundations of "facts" and delivering a solid global plan. - Leverage leadership as the principal liaison between Global Merchandising, Regional Merchandise Planning, Product Development and Global Supply Planning. - Proactively identify areas of risk and opportunity for capacity management for the Supply Planning teams through assessment of bottoms up plans. In-Season - Perform financial risk assessment against sales forecasts - Analyze and assess the global sales performance of assigned product categories. - Help prepare and participate in Global monthly business review meetings - Proactively present recommendations and other analysis to manager to create short and long-term business goals - Promote and direct development of analysis that yields actionable insights to improve effectiveness of global product assortments Post-Season - Recap KPI's for the season and detail risk, opportunities and drivers - Hindsight development process   About You - Bachelor's degree; Finance, Operations, Retail Management or Business Management required (or equivalent work experience) - 4+ years of experience in: retail merchandise planning, merchandising, demand forecasting; inventory management, allocation or replenishment; financial planning or financial analysis experience - Advanced proficiency in Microsoft excel required (can perform complex functions); can organize and manipulate large quantities of data to guide our decisions - Demonstrated data analysis to interpret meaningful themes from quantitative data - Retail math skills, understanding of forecasting methodology - Proven ability to work cross-functionally across teams, global regions, and cultures - Owns business performance while leveraging complex data to tell clear, actionable stories that influence decisions - Leader who consistently brings new ideas and solutions to improve business performance - Drives initiatives independently, ensuring alignment to broader business strategy - Challenges the status quo and continuously looks for ways to optimize processes and results This is a hybrid work schedule based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.   The expected starting salary range for this role is $92,300 - $135,300 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.   LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. #LI-Hybrid   EOE M/F/Disability/Vets   LOCATION San Francisco, CA, USA   FULL TIME/PART TIME Full time   FILL DATE This position is expected to be filled by 08/13/2026.

Merchandising Coordinator, Global Women's Bottoms HQ-Office, San Francisco, CA, USA Full time job requisition id R-0151693 Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. The Merchandising Coordinator, Levi's® Global Women's Bottoms is responsible for supporting the global merchandising team with a primary focus on data entry, sample management and the day-to-day activities involved in the global product development cycle. You will report to and partner with the Senior Merchant, T2 Global Women's Bottoms as well as support the Global Merchant for Collections.   About the Job - Ensure data-entry integrity and maintenance of seasonal product integrity in product management systems. - Responsible for sample organization and management for assigned global product categories. - Responsible for merchandising tool creation and ongoing management (Excel, PowerPoint, and Adobe). - Contribute to some aspects of Product Development activities. - Assist in preparation of meeting materials and support. - Conduct administrative work for the merchandising team as needed.   About You - Bachelor's degree in related discipline preferred - Retail or relevant merchandising experience preferred - Prior knowledge of PLM a plus - Strong knowledge and proficiency with MS Office and Adobe applications (Adobe Editor, Illustrator, Excel, PowerPoint, and Outlook) - Detail oriented - Effective communication, interpersonal and organizational skills across teams and levels - Strong collaboration and teamwork skills - Passion for product and the consumer - Basic understanding of retail math   This is a hybrid work schedule based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.   The expected starting salary range for this role is $53,500 - $70,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.   Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.   #LI-hybrid   EOE M/F/Disability/Vets   LOCATION San Francisco, CA, USA FULL TIME/PART TIME Full time   FILL DATE This position is expected to be filled by 08/09/2026.

Engineering Lead Locations: Remote - USA Full time Job Description Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. Levi Strauss & Co. is hiring for its Digital and Technology Engineering team. We are a technology-driven enterprise focused on delivering transformative solutions across the whole DTC and other retail channels.We are looking for someone to lead Workforce Management track (WFM) using ProWFM by UKG and integrating it with enterprise systems through different integration protocols like Boomi, Mulesoft, BTP etc. and serve as the technical backbone for successful deployment and scalability. About the Job - Lead the design and implementation of end-to-end WFM solutions using UKG products. These products include ProWFM, SWP, Datahub, and Boomi integration. The solutions are for operations such as timekeeping, absence management, advanced scheduling, forecasting, etc. - Use AI to enhance WFM processes to improve user experience. - Conduct detailed analysis of business requirements and technical environments to sculpt the design of the application. Assist product teams with complex discoveries and main results. - Use the defined implementation process and have a view of improving connectivity and reliability within implementation milestones and targeted completion dates. - Be the technical subject matter expert for UKG WFM implementations, upgrades, and enhancements. - Architect and govern integration flows between ProWFM and other enterprise systems such as HRIS, payroll, time tracking, ERP, and reporting tools. - Use experience and professional concepts, implementing solutions in different environments, and performing business rule analysis, prioritization and sizing following best practices. - Design scalable and secure Boomi integration solutions, ensuring minimal latency and maximum data accuracy. - Develop technical documentation, including design specifications, user guides, and training materials. - Build capabilities for data pipelines and agentic processes. - Ensure compliance with security and data governance policies across different markets across different geographies. - Guide automation connected commerce and training with multiple partners. - Lead other team members. - Comfortable and excited by solving complex challenges. - Familiarity with Agile methodologies and tools like Scrum or Kanban. About You - Minimum of 8+ years of experience with 3+ years of experience with UKG (formerly Kronos) ProWFM implementations. - Hold a bachelor's degree in information technology, Software Engineering, Computer Science, or related discipline. Technology Expertise: - Expertise in designing and deploying cloud-based applications, with a preference for GCP. - Have knowledge of using AI for enhancing workflows for the teams. - Technical knowledge with programming languages like Java, Python. - API management and building event-based systems. - Experience with OpenAI concepts ((e.g., LLMs, RPA, and ML platforms) Integration and API Management: - Experience with multiple integration patterns, have experience with web services, REST APIs, and asynchronous/synchronous communication methods. - Experience with API management platforms, API documentation, versioning, and monitoring with public cloud observability tools. - Experience with event-driven design and data streaming methodologies. - Proficiency in Boomi AtomSphere platform, including custom connectors, APIs, and process flows - Can engineer and guide teams to maintain maximum automation tests for web services, REST APIs, and other architectural patterns. DevOps and CI/CD: - Experience in DevOps practices with hands-on knowledge of continuous integration and deployment tools (e.g., Jenkins, GitHub). Cloud and Containerization: - Proficient in Kubernetes/Dockers, serverless architecture, messaging platforms (e.g., IBM MQ, Kafka, GCP Pub/Sub), and cloud integration techniques. Test-Driven Development: - Experience writing test-driven code to ensure quality and maintainability. Proficiency with GitHub, GitHub Actions. Database Management: - Hands-on experience with RDBMS(SQL), NoSQL, Postgres, BigQuery and Looker studio. Security and Compliance: - Knowledge of security principles, authentication mechanisms, and encryption techniques within microservices and cloud environments. - Knowledge of data security, encryption, and GDPR compliance. Collaboration and Flexibility: - Coordinate and track multiple deliverables across partners. - Willingness to work flexible hours to accommodate global project needs and team collaborations. - Keep an open-minded about adopting new technologies and skills like AI, data engineering The expected starting salary range for this role is $150,000 - $180,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. #LI-Remote EOE M/F/Disability/Vets LOCATION Remote - USA FULL TIME/PART TIME Full time

• Own category strategy for licensed businesses within the Licensing portfolio • Act as the primary global relationship owner for key licensees • Align licensing roadmaps with global brand moments and marketing strategies • Own licensing forecast, royalty tracking and variance management

Role Description We are looking for a bold, strategic, and technically exceptional Director of Engineering to own the strategy and evolution of Levi's API and event streaming platforms, establishing the self-service foundation that empowers squads to own their connectivity outcomes, and driving the platform capabilities that will determine how effectively we operate AI at scale. - Lead the transition from a centralized model to a squad-led enablement model. - Build the base platforms, patterns, and self-service tooling squads need to own their API and event streaming outcomes. - Up-skill teams on API-first and event-driven practices, define clear accountability frameworks, and provide change management leadership. - Develop and deliver the enabling team's core services, including: - Setting API-first and event-driven design standards. - Building a developer portal and patterns library. - Providing internal consulting and subject-matter expertise. - Owning governance covering API lifecycle management, schema management, security, and AI traffic governance. - Lead the API Solutions & Gateway and Event Streaming squads. - Drive the roadmap from the current stack toward cloud-native platforms across a primarily GCP, multi-cloud environment. - Position the organization's API and event streaming platforms as foundational AI infrastructure. - Own the strategy and roadmap for an LLM Gateway governing multi-vendor model access. - Champion agentic readiness, designing API contracts and event schemas for AI agent consumption. - Lead DevSecOps best practices including automated testing and zero trust security. - Inspire and lead teams, cultivating high-trust partnerships across various teams. Qualifications - Engineering leader with 10+ years' experience including 5 years of people management. - Deep expertise in enterprise API management and event streaming concepts and patterns. - Experience designing cloud-native API and event streaming architectures across GCP and/or Azure environments. - Demonstrated experience in how API and event streaming platforms enable AI strategy. - Proven track record of building and evolving platform capabilities. - Use data and metrics to interpret monitoring, derive recommendations, and drive actions. - Comprehensive understanding of Agile and DevOps principles, including DevSecOps and zero-trust security models. Requirements - The expected starting salary range for this role is $148,600 - $245,400 per year. - We may ultimately pay more or less than the posted range based on the location of the role. - The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance, and business needs. Benefits - Total rewards package including base pay, incentive plans, and 401(k) matching. - Paid leave and health insurance. - Product discounts and more designed to help you and your family stay healthy. - Details relating to a specific role will be made available upon request. Company Description Levi Strauss & Co. (LS&Co.) is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

Role Description The FICO IT team is part of LS&Co’s IT Corporate functions organization and represents finance requirements/interests on projects involving the company’s ERP system. The team is responsible primarily for the implementation of S4 HANA in markets not already using S4. For markets already live on S4/ECC, the team supports the identification and implementation of new system functionality to improve existing global or regional finance business operations; and supports new IT projects that impact finance business processes. Candidate with good functional knowledge in SAP FICO and who can exploit the best use of these modules in the most effective, efficient way. The overall responsibilities will include: - Responsible for the design, build, solutioning, troubleshooting, Pros vs Cons analysis, and “Hands-On“ configuration as per the Global design for LSCO. - Enhance, maintain, and support the design built within the framework of the Global design for LSCO. - Collaborate with key stakeholders across finance, IT, and business units to gather requirements, prioritize initiatives, and ensure alignment of SAP FICO with organizational goals. - Lead change management initiatives related to SAP FICO implementations, upgrades, and process improvements. - Communicate effectively with senior management to provide updates, escalate issues, and seek approvals for major decisions. - Ability to troubleshoot and analyze problems in FICO solution. - Ability to debug programs and understand ABAP code is a huge plus. - Bilingual (Spanish, English) candidate who can speak to LATAM business in Spanish and US/India technology teams in English and translate business requirements to technical requirements and vice versa. - Collaborate with the FICO Enterprise Business and other cross-functional/technical teams to deliver projects according to scope, benefits, and timeline. - Participate in business process discussions and conversations. - Work with third-party service providers throughout project phases, including conducting periodic status or working session meetings, coordinating system integrated testing (SIT) phases, and coordinating ramp up/down activities for Go-Live. - Develop business process documentation (process flows, business process procedures, etc). - Aid in the design of reports, forms, interfaces, conversions, enhancements, and user authorizations including the review of functional specification documents. - Participate in the system testing phase to ensure that the systems built meet the business requirements, including development of test scenarios, validation of test scripts, and support of user acceptance testing. - Identify and document issues/errors and drive successful resolution of issues through all project phases (design, testing, and stabilization). Escalate issues when appropriate. - Provide first line of support during implementation stabilization periods and hyper care. Qualifications - Bachelor’s Degree in Accounting or Finance; or equivalent experience. Advanced degree preferred, like an MBA in Finance. - SAP FICO - General Ledger – Required – Expert level. - New GL functionalities - Parallel ledger/Global Chart of accounts/Country specific Chart of accounts/Experience in Multiple currency set ups/Multi GAAP requirements. - Tax set up/reporting/Account determination/Withholding tax set up. - Financial Closing. - Working with Interfaces (ALE/IDOC/PI-PO etc). - Accounts Receivable and Payable - Required – Expert level. - Strong experience in Integration with other modules - PTP/OTC. - Intercompany accounting/reconciliation. - Payment methods, Payment files. - Asset accounting/Banking - Required – Expert. - SAP Latin American requirements – Eg Nota Fiscale/Tax and other such areas – Expert/Proficient. - Certification in S4 – preferred, not mandatory. - ABAP-Basic understanding of ABAP/Debugging/read codes etc – Nice to have. Requirements - Relevant SAP FI/CO experience of 7 to 8+ years. - MUST have experience in Configuring SAP FICO (Any release, any module), and must demonstrate excellence in the area of expertise. - MUST have experience in writing Functional Specs, and ability to discuss RICEF Design with technical experts. - Must have an understanding of Electronic Invoicing requirements concepts, some implementation experience with SAP eDocuments is a huge benefit. - Production support/enhancements/projects with the ability to scale up and work in implementations. - Implementation/Global template roll out of FICO module in a large/multi-country setup in SAP ECC/S4. - Experienced in Latin American country projects – support/implementation. - Experience in working alongside globally located IT teams. - Experience in retail space/understanding of retail industry will be an advantage. - Prior project experience is required, including participation in design, testing, and implementation of new system functionality/system process improvements. Prior experience with data conversion and training is preferred. - Application software skills are required, including presentation, spreadsheet, and word processing applications (preferably MS PowerPoint, Excel, Word). Company Description

• Analyze critical data with appropriate aides, tools, or software. • Recommend actions by analyzing and interpreting data and making comparative analyses; study proposed changes in methods and materials. • Price existing inventory according to market trends. • Assist in the purchasing of new inventory. • Troubleshoot and help resolve potential inventory problems. • Determine when ROI (return on investment) is the highest. • Categorize quick-return inventory against long-term inventory.

Title: Senior Copywriter, Global Brand Creative Location: San Francisco United States Hybrid time type Full time job requisition id R-0150651 Job Description: Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future. Want to write copy for the brand that invented the blue jean? This position puts you on a team of copywriters who live and breathe Levi's. We write for seasonal campaigns, e-commerce, blogs, videos, store windows-everything down to the tags on the clothes. In this position, you'll create content that adheres to pre-established brand standards and work alongside Creative and Marketing team leads to strategize and execute marketing copy-which basically means, take a brief and run with it. The Senior Copywriter, Global Brand Creative reports to the Director of Global Copy. This job is creative and a fantastic opportunity for the right person. About the Job - Write and deliver all Levi's marketing copy as briefed by business teams and supervised by the Global Copy Director - Embody the brand voice and understand how to deploy it across channels - Edit copy from teammates as needed - Receive feedback graciously, striving for continuous improvement - Understand and articulate the value proposition of our full product assortment - Work closely with Art Directors, Project Managers, Designers as well as partners in Marketing, Merchandising and SEO. - Present work to peers, partners and management in a clear, compelling, professional manner. Where appropriate, include research to support chosen strategies. About You - 8+ years of experience in advertising, copywriting, journalism, or similar field - Understands of how to write concise, branded content for fashion retail, e-commerce, digital marketing and video-and the varying parameters each medium requires - You have a strong curiosity and energy. You also should have a sense of humor, a point of view and the ability to work on deadline. - Interprets briefs, takes direction and executes with little/no supervision - Spectacular written and verbal communication skills - Comfort collaborating in a large, matrixed cross-functional organization - Must be a team-orientated individual contributor - Eagerness to test, learn and evolve - Compelling presentation chops - Conversance with the fashion universe - Experience with project management and collaborative design tools, like AirTable and Figma This is a hybrid work schedule based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs. The expected starting salary range for this role is $92,300 - $135,300 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. #LI-Hybrid EOE M/F/Disability/Vets LOCATION San Francisco, CA, USA FULL TIME/PART TIME Full time FILL DATE Current LS&Co Employees, apply via your Workday account.

Title: Senior Director, US Ecommerce Digital Consumer Experience & Loyalty Location: San Francisco United States New York, NY, USA Full time Job Description: Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future. The Senior Director, US Ecommerce Digital Consumer Experience & Loyalty is a leadership role responsible for shaping and delivering a best-in-class, end-to-end digital consumer experience across Levi's US ecommerce ecosystem. This leader owns the intersection of digital experience, loyalty, customer care, and conversion, ensuring every consumer touchpoint-from discovery through post‑purchase-drives engagement, loyalty, and profitable growth. This role serves as the commercial owner of the US digital consumer experience, accountable for key ecommerce performance outcomes including conversion, customer satisfaction, retention, and lifetime value. The position partners closely with Ecommerce, Product, Technology, Marketing, Merchandising, Analytics and Operations leaders to translate consumer insight into scalable, high‑impact digital experiences. The Senior Director reports to the VP, US Ecommerce and leads a multidisciplinary organization spanning experience design, digital strategy, loyalty, customer care, and emerging digital initiatives. What You'll Do Own the US Digital Consumer Experience & Loyalty Strategy - Set the vision and long‑term roadmap for the US ecommerce digital consumer experience, integrating site experience, loyalty, customer care, and emerging digital touchpoints. - Own the end‑to‑end consumer journey on levi.com, from content, navigation, and PDP/PLP experiences through checkout, fulfillment support, and post‑purchase service. - Define experience strategies that directly drive ecommerce KPIs including conversion, CSAT, CLTV, retention, and loyalty program growth. Drive Business Results Through Experience Excellence - Act as the commercial business owner for US digital experience performance, prioritizing initiatives that deliver measurable impact against ecommerce growth goals. - Lead experience optimization efforts using data, experimentation, personalization, and A/B testing to continuously improve conversion and engagement. - Translate consumer insights, feedback, and behavioral data into actionable improvements across digital and service touchpoints. Lead Loyalty, Customer Care & Engagement Platforms - Oversee loyalty experience strategy, ensuring loyalty is fully integrated across digital journeys and omnichannel experiences. - Lead customer care strategy and operations, ensuring seamless, high‑quality service across voice, chat, email, and digital channels. - Leverage customer care as a strategic asset by unlocking voice‑of‑customer insights to inform experience and product decisions. Partner Across Product, Technology & the Business - Partner with Product Management and Technology teams to align global platforms and roadmaps with US ecommerce priorities. - Collaborate with Marketing, Merchandising, and Operations leaders to ensure experience initiatives support commercial goals. - Represent the digital consumer experience in enterprise planning, transformation initiatives, and executive forums. Build and Lead High‑Performing Teams - Lead, mentor, and develop a diverse, multidisciplinary team across experience design, digital strategy, loyalty, and customer care. - Build strong operating rhythms, clear accountability, and a culture of consumer obsession, innovation, and results. - Manage significant operating and capital budgets, vendor relationships, and external partners. What You Bring Experience & Background - Bachelor's degree required - 12-15+ years of experience in digital ecommerce, consumer experience, product, or related leadership roles. - Proven experience owning and scaling digital consumer experiences for large, complex ecommerce businesses. - Strong background in ecommerce conversion optimization, loyalty, customer engagement, and omnichannel experiences. - Experience managing large teams, senior leaders, and complex cross‑functional initiatives. - Demonstrated financial acumen, including ownership of P&L, operating budgets, and capital investments. Skills & Capabilities - Deep understanding of ecommerce platforms, digital experience design, experimentation, personalization, and analytics. - Ability to translate consumer insights and data into clear priorities and business outcomes. - Strong executive presence with the ability to influence, align, and lead at the senior leadership level. - Experience leading transformation in fast‑paced, consumer‑centric organizations. - Passion for building teams, developing talent, and creating inclusive, high‑performance cultures. This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs. The expected starting salary range for this role is $204,000-$300,300 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. EOE M/F/Disability/Vets LOCATION San Francisco, CA, USA FULL TIME/PART TIME Full time FILL DATE