About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. Join us as a ServiceNow CRM Developer/Administrator The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners. What you will do As a Senior ServiceNow CRM Developer/Administrator, you will own the end-to-end lifecycle of CRM suites. Your mission is to transform our external customer support from reactive trouble shooting to proactive service delivery. You will lead the solutions of customer portals, integrate CRM with back-end IT workflows, and administer the platform to ensure 99.9% uptime and peak performance. You will: - Solution Architecture & Development: Lead the end-to-end design and implementation of ServiceNow CRM modules - Advanced Scripting: Write high-quality, reusable code using JavaScript, Glide API, Script Includes, Business Rules, and UI Actions. - Integration Leadership: Architect and build complex integrations using Integration Hub, REST/SOAP APIs, and MID Servers to connect ServiceNow with external systems (e.g., s, salesforce, JIRA). - Workflow Automation: Design sophisticated workflows using Flow Designer and Virtual Agent, incorporating GenAI capabilities where applicable to enhance user experience. - Platform Governance: Manage Update Sets, lead platform upgrades, and perform code reviews to ensure compliance with ServiceNow best practices and "Clean Core" principles. - Stakeholder Collaboration: Act as a technical consultant to Product Owners, translating high-level business requirements into technical roadmaps. - Mentorship: Provide technical guidance and mentorship to junior and mid-level developers, fostering a culture of continuous learning. What you’ll need to succeed in this role Experience: 10+ years of hands-on experience in any Customer Relationship Management development and administration in an enterprise environment; at least 2 years' experience low code cloud-based SaaS platform; ServiceNow experience is plus - Education: Master’s degree in Computer Science, Information Technology, or a related field. - Languages: Expert-Level JavaScript, XML, HTML/CSS - Frameworks: ServiceNow modern JavaScript framework or similar Angular JS or React JS - Modules: Deep knowledge of Customer Relationship Management (CRM) and IT Service Management in general - Tools: Proficient in ServiceNow Studio, Automated Test Framework (ATF), and Performance Analytics or similar IDE and testing tools - Workflow Automation: Design sophisticated workflows using Flow Designer and Virtual Agent, incorporating GenAI capabilities where applicable to enhance user experience or similar tools like camunda experience - Advanced Scripting: Write high-quality, reusable code using JavaScript, Glide API, Script Includes, Business Rules, and UI Actions - Customer-Centric Mindset: Ability to view the technical platform through the lens of the end-customer. - Problem Solving: Ability to translate complex business "asks" into "out-of-the-box" (OOTB) ServiceNow features to avoid technical debt. - Analytical Thinking: Ability to troubleshoot complex platform performance issues and script errors. - Communication: Excellent verbal and written skills; ability to explain technical debt and architectural trade-offs to non-technical leaders. - Adaptability: Eager to learn and implement the latest "Yokohama/Zurich" release features. Certifications (Required): Certified System Administrator (CSA) Certified Application Developer (CAD) Additional experience desired Certified Implementation Specialist (CIS-CSM, CIS-ITSM) ITIL Foundation Certification. #LI-AS1 Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Role Description - Help translate complex business requirements into technical designs and solutions using ServiceNow. - Lead the development of ServiceNow applications, ensuring alignment with business objectives and best practices. - Provide technical expertise and guidance to other ServiceNow developers. - Develop, configure, and enhance ServiceNow applications. - Stay current with ServiceNow products, features, and industry trends to drive innovation. - Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations. - Conduct reviews of functionality developed by ServiceNow development team and perform unit, system, and integration testing. - Debug and fix technical problems. - Support the development of detailed technical and functional documentation. - Provide demonstrations of developed applications to product owners and end users. - Participate in platform upgrade activities, including regression testing and reconfiguration. - Ensure the security, scalability, and maintainability of ServiceNow solutions. Qualifications - Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse. - Minimum of 6 years of professional experience. - A bachelor's degree is required. - Experience with Software Development Lifecycle methodologies, deliverables, and controls. - Excellent verbal and written communication skills. - Expertise in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps. - Experience with web services integration, specifically Mid-Server, SOAP, and REST, preferred. - Strong experience with scripting (JavaScript, Glide, AngularJS), Flow Designer, and IntegrationHub. - Experience working in an Agile environment. - Strong analytical, problem-solving skills. - Ability to work effectively in a team environment. - Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels. - Ability to self-direct, prioritize, and manage multiple tasks and demands. - Heightened attention to detail when developing technical solutions. Requirements - Experience with ServiceNow automated testing framework (ATF). - Bachelor's degree in Computer Science, Information Technology, or Business. - ServiceNow certifications (e.g., CSA, CIS, CAD). - Agile, SCRUM or SAFe certifications. - General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment. - Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred. Benefits - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend

Why you’ll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. What you’ll do: - Direct client engagement to drive business value, analytics and governance including: Client Analytics/Reporting (Custom Reporting and Data Requirements) and Client QBR and Annual Review (Business and Client Value Data Reporting) - Strategic Annuity/Renewal Opportunity Management including: Ownership Responsibilities of Software and Hardware Renewals Management (Renewal Calendar Build, Structure and Data Integrity; complex/Large Customer Renewals Management and Governance and renewals Custom Trackers creation and support) - Client Business Case Analytics including: financial Models to Assist in Driving Financial Justifications for an IT Project, Solution, or Agreement (Contract) and business Requirements, Risk and Analysis of Financial Benefit of a Solutions Proposal - Asset Management and Software Entitlement Management - Creation and Maintenance of Customer Utilization and Charge Back Reconciliation Data Dashboards including: granular Report Details for Client Financial Teams - Governance and Mapping of Entitlements between Manufacturer, Softchoice and Client Data Points including: licensing Program Transitions or Product Name Change Documentation and Mapping - Building and Supporting Maintenance Cost Savings Dashboards, as well as communication and collaboration throughout the Inside/Outside Sales Teams to identify savings ideas and thought leadership - Client Contract & SLA Governance Management including: governance review data collection, creation and maintenance of client dashboards; identifying areas of SLA performance (reasons for poor performance) - Softchoice Proposal and Deal Analytics for Customers (Internal) including Volume Incentive Rebate Programs,  Customer Profitability Reviews and Deal Analysis and Account Strategy Background Information - Internal Support of Enterprise Management and Sales including: Territory Plans & Mid Years and Assistance with identifying anomalies in Booking/Billing performance - Compile and analyze sales data, discerning sales trends, and harnessing technology (CRM, BI tools) to streamline processes and boost efficiency - Collecting and analyzing data from various sources to identify trends, patterns, and correlations that will support business growth (integrating SAP, SFDC, PowerBI datasets alongside external documentation provided by client and vendor) What you’ll bring to the table: - 3+ years of experience in sales, sales strategy, business analytics, or business operations - Strong analytical problem solving skills with sound business judgement - Advanced proficiency with MS Excel and MS PowerPoint (SAP BI an asset) - Basic proficiency using data visualization tools (PowerBI primarily) including Data Modeling & ETL workflows - Basic proficiency using CRM functionalities to maintain data quality & integrity (Salesforce an asset) - Experience working with Sales or Customer data in a B2B and Technology environment - Experience working with field sales teams an asset - Post-Secondary Degree (BA in Economics, Finance, or Business OR BSc in Engineering, Computer Science, Statistics, or Mathematics), preferred Compensation: A reasonable estimate of the current base pay range for this position in Ontario is $62,400 to $78,000 annually + 8% Target Incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: • Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program • Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance • Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave Additional Perks: Employee Discount Program Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply. Why You’ll Love Working Here: - The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success - High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other - Flexibility: Plan your workdays in a way that suits you best - Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years - Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self - Competitive Benefits: Benefit from competitive perks that start on day one Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Require accommodation? We are ready to help: We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs. Our commitment to your experience: We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time. Job Requisition ID: 7404 EoE/M/F/Vet/Disability  #LI‑LS1

• Design, implement, and customize SAM modules to meet CMS requirements • Develop automation workflows and ensure scalable configurations • Create dashboards and APIs for compliance and reconciliation across ServiceNow SAM • Oversee successful SAM platform integration into ITOM, HAM, and procurement systems • Develop workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities • Troubleshoot reconciliation errors and improve efficiency through automation sequences