Why you’ll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. What you’ll do: - Direct client engagement to drive business value, analytics and governance including: Client Analytics/Reporting (Custom Reporting and Data Requirements) and Client QBR and Annual Review (Business and Client Value Data Reporting) - Strategic Annuity/Renewal Opportunity Management including: Ownership Responsibilities of Software and Hardware Renewals Management (Renewal Calendar Build, Structure and Data Integrity; complex/Large Customer Renewals Management and Governance and renewals Custom Trackers creation and support) - Client Business Case Analytics including: financial Models to Assist in Driving Financial Justifications for an IT Project, Solution, or Agreement (Contract) and business Requirements, Risk and Analysis of Financial Benefit of a Solutions Proposal - Asset Management and Software Entitlement Management - Creation and Maintenance of Customer Utilization and Charge Back Reconciliation Data Dashboards including: granular Report Details for Client Financial Teams - Governance and Mapping of Entitlements between Manufacturer, Softchoice and Client Data Points including: licensing Program Transitions or Product Name Change Documentation and Mapping - Building and Supporting Maintenance Cost Savings Dashboards, as well as communication and collaboration throughout the Inside/Outside Sales Teams to identify savings ideas and thought leadership - Client Contract & SLA Governance Management including: governance review data collection, creation and maintenance of client dashboards; identifying areas of SLA performance (reasons for poor performance) - Softchoice Proposal and Deal Analytics for Customers (Internal) including Volume Incentive Rebate Programs,  Customer Profitability Reviews and Deal Analysis and Account Strategy Background Information - Internal Support of Enterprise Management and Sales including: Territory Plans & Mid Years and Assistance with identifying anomalies in Booking/Billing performance - Compile and analyze sales data, discerning sales trends, and harnessing technology (CRM, BI tools) to streamline processes and boost efficiency - Collecting and analyzing data from various sources to identify trends, patterns, and correlations that will support business growth (integrating SAP, SFDC, PowerBI datasets alongside external documentation provided by client and vendor) What you’ll bring to the table: - 3+ years of experience in sales, sales strategy, business analytics, or business operations - Strong analytical problem solving skills with sound business judgement - Advanced proficiency with MS Excel and MS PowerPoint (SAP BI an asset) - Basic proficiency using data visualization tools (PowerBI primarily) including Data Modeling & ETL workflows - Basic proficiency using CRM functionalities to maintain data quality & integrity (Salesforce an asset) - Experience working with Sales or Customer data in a B2B and Technology environment - Experience working with field sales teams an asset - Post-Secondary Degree (BA in Economics, Finance, or Business OR BSc in Engineering, Computer Science, Statistics, or Mathematics), preferred Compensation: A reasonable estimate of the current base pay range for this position in Ontario is $62,400 to $78,000 annually + 8% Target Incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: • Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program • Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance • Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave Additional Perks: Employee Discount Program Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply. Why You’ll Love Working Here: - The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success - High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other - Flexibility: Plan your workdays in a way that suits you best - Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years - Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self - Competitive Benefits: Benefit from competitive perks that start on day one Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Require accommodation? We are ready to help: We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs. Our commitment to your experience: We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time. Job Requisition ID: 7404 EoE/M/F/Vet/Disability  #LI‑LS1

• Design, implement, and customize SAM modules to meet CMS requirements • Develop automation workflows and ensure scalable configurations • Create dashboards and APIs for compliance and reconciliation across ServiceNow SAM • Oversee successful SAM platform integration into ITOM, HAM, and procurement systems • Develop workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities • Troubleshoot reconciliation errors and improve efficiency through automation sequences

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. Position – Service Now developer / AdminDeveloping ServiceNow software solutions using JavaScript, Web Services, HTML and CSSExecuting advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow ActivitiesCreate and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNowResponsible for application support and operational activities, code migrations, replications, patching, and upgradesUnderstand new ServiceNow features and unused module functionality to drive platform expansion and adoptionWork with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environmentUse MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. - Competitive, above-average compensation - Global tourist: With us, you can also work from abroad from time to time - Flexible working time models, home office - Attractive benefits, e.g. company pension scheme or various health offers - A modern environment in which the "you" is part of it - Open feedback culture, flat hierarchies and a motivated team - Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Overview When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! Position Overview: Oversee the general maintenance and repair of 30-60 company buildings, equipment, and property through the effective use of company technicians, vendors, and general contractors. Partner with Operations Leadership on cost control, food/customer/employee safety, brand protection, and support sales growth and profit goals. Responsibilities Leads technician workforce to maximize efficiency and service quality. - Training – Through analysis of Corrigo data and field observations, identify technician and operator training needs on new and existing equipment. Conduct technician training and new hire orientation. Conduct regular review of technician work orders to ensure procedures are being followed and to identify training needs. - Planning, Scheduling and Productivity – Utilizing Corrigo, review and assess work load for each technician on a daily basis. Direct technicians to make necessary adjustments to daily schedules to ensure maximum productivity and service levels . Analyze technician P&L results and conduct monthly business review meetings to teach effective planning and prioritization of workload. Utilize TechConnect data, management reports and metrics to evaluate technician productivity. Conduct root cause analysis when technician productivity level is below target (85%) and guide technician as to how to improve productivity. Executes work orders when necessary. - Standard Operating Procedures – Conduct regular restaurant visits with technicians to observe, coach, calibrate and validate that standard operating procedures are being followed. Document performance for review. Create and implement action plans to correct or modify technician and vendor performance or resolve outstanding issues where deficiencies are noted. - Personal development for career advancement – Provide regular feedback and coaching to ensure professional development and advancement of talent. Routinely communicate and consult with Operations partners regarding maintenance cost control and quality assurance. - Business review process: Analyze monthly store P&Ls and scorecards to identify high cost, trends, and/or over budget line items. Perform root cause analysis via TechConnect to identify reasons for high costs and develop action plans to reduce costs. This will include providing consultation as to equipment repair vs replacement. Review status of capital projects to assess progress against capital plan and budget. Review FSA results and manage process for cost effective and timely remediation. - Planning and Scheduling: Communicate monthly action plans to Operations partners and Region Engineering Director, that incorporates multi-purpose store visits that include technician and vendor training and performance, R & M capital planning, PM schedules and high-cost equipment or other maintenance problems – update planning calendar weekly with changes or additions to scheduled visits. Include observations in each of the following areas and provide feedback to Operations partners with recommendations to correct facility deficiencies. Employee and Guest Safety. Food Safety. Store PM Task Evaluation and Recommendations. Best Practices. - Vendor and Technician Performance Evaluation: Analyze customer satisfaction surveys in TechConnect to assess vendor and technician performance. Review with Operations partners. - System initiatives: Incorporate Facility Dept required activities for system Initiatives (program/product rollouts) in monthly and updated planning calendars and communicate with Operations partners. Manages R&M capital budgets - Restaurant Inspections – Participate in planned restaurant inspections to determine scope of work for R&M capital projects - Planning and Execution – Develop all information for the eCAR, includes obtaining bids if appropriate. Review eCAR. Plan and schedule work and communicate to business partners. Oversee work; develop punch list and follow-up to completion. - Budget Management – Review monthly with DAO, actual to budget R&M capital and write offs reports prepared by finance - Unplanned Equipment Replacement – Manage process to replace capitalized equipment due to failure (emergency) Oversees system management and data analysis - Parts Management – Analyze parts usage (Stock vs Non-Stock parts) through TechConnect. Recommend minimum/maximum stocking levels based on usage. Ensure parts are organized in a ready to use manner. - Repair Cost Analysis – Evaluate high frequency KOE repair cost and determine reason for high cost and/or frequency of repairs. Develop cost control strategies including repair versus replace guidelines. Oversee Asset management to maximize useful life through effective programs. - Preventive Maintenance – Oversee completion of technician PM tasks according to schedule and scope. - Building and Key Operating Equipment Maintenance – Evaluate and analyze quality and cost of building/KOE repairs. Ensure effective use of company tools, vans and inventory. Analyze cost of technician repairs and assess training needs - Warranty Capture – Ensure that all warranty data is captured in TechConnect. Review TechConnect work orders to confirm all material and labor warranties are captured. Minimum Wage USD $74,000.00/Yr. Maximum Wage USD $126,000.00/Yr. Qualifications Expected Work Location (Field): It is expected that you will primarily perform work at Wendy's Restaurants or to other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite - Strong technical knowledge of facilities technology solutions to include mobile applications, work order management and statistical analysis - Strong computer skills a must with, management, organization, planning, and all critical cations - Excellent written and oral communication, customer service, and analytical skills - Strong technical knowledge of all aspects of restaurant facilities maintenance, including HVAC, refrigeration, food prep and production equipment, electrical, plumbing, and building systems and finishes - Post-secondary education preferred Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance. NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.