• Design, implement, and customize SAM modules to meet CMS requirements • Develop automation workflows and ensure scalable configurations • Create dashboards and APIs for compliance and reconciliation across ServiceNow SAM • Oversee successful SAM platform integration into ITOM, HAM, and procurement systems • Develop workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities • Troubleshoot reconciliation errors and improve efficiency through automation sequences

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. Position – Service Now developer / AdminDeveloping ServiceNow software solutions using JavaScript, Web Services, HTML and CSSExecuting advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow ActivitiesCreate and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNowResponsible for application support and operational activities, code migrations, replications, patching, and upgradesUnderstand new ServiceNow features and unused module functionality to drive platform expansion and adoptionWork with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environmentUse MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. - Competitive, above-average compensation - Global tourist: With us, you can also work from abroad from time to time - Flexible working time models, home office - Attractive benefits, e.g. company pension scheme or various health offers - A modern environment in which the "you" is part of it - Open feedback culture, flat hierarchies and a motivated team - Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Overview When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! Position Overview: Oversee the general maintenance and repair of 30-60 company buildings, equipment, and property through the effective use of company technicians, vendors, and general contractors. Partner with Operations Leadership on cost control, food/customer/employee safety, brand protection, and support sales growth and profit goals. Responsibilities Leads technician workforce to maximize efficiency and service quality. - Training – Through analysis of Corrigo data and field observations, identify technician and operator training needs on new and existing equipment. Conduct technician training and new hire orientation. Conduct regular review of technician work orders to ensure procedures are being followed and to identify training needs. - Planning, Scheduling and Productivity – Utilizing Corrigo, review and assess work load for each technician on a daily basis. Direct technicians to make necessary adjustments to daily schedules to ensure maximum productivity and service levels . Analyze technician P&L results and conduct monthly business review meetings to teach effective planning and prioritization of workload. Utilize TechConnect data, management reports and metrics to evaluate technician productivity. Conduct root cause analysis when technician productivity level is below target (85%) and guide technician as to how to improve productivity. Executes work orders when necessary. - Standard Operating Procedures – Conduct regular restaurant visits with technicians to observe, coach, calibrate and validate that standard operating procedures are being followed. Document performance for review. Create and implement action plans to correct or modify technician and vendor performance or resolve outstanding issues where deficiencies are noted. - Personal development for career advancement – Provide regular feedback and coaching to ensure professional development and advancement of talent. Routinely communicate and consult with Operations partners regarding maintenance cost control and quality assurance. - Business review process: Analyze monthly store P&Ls and scorecards to identify high cost, trends, and/or over budget line items. Perform root cause analysis via TechConnect to identify reasons for high costs and develop action plans to reduce costs. This will include providing consultation as to equipment repair vs replacement. Review status of capital projects to assess progress against capital plan and budget. Review FSA results and manage process for cost effective and timely remediation. - Planning and Scheduling: Communicate monthly action plans to Operations partners and Region Engineering Director, that incorporates multi-purpose store visits that include technician and vendor training and performance, R & M capital planning, PM schedules and high-cost equipment or other maintenance problems – update planning calendar weekly with changes or additions to scheduled visits. Include observations in each of the following areas and provide feedback to Operations partners with recommendations to correct facility deficiencies. Employee and Guest Safety. Food Safety. Store PM Task Evaluation and Recommendations. Best Practices. - Vendor and Technician Performance Evaluation: Analyze customer satisfaction surveys in TechConnect to assess vendor and technician performance. Review with Operations partners. - System initiatives: Incorporate Facility Dept required activities for system Initiatives (program/product rollouts) in monthly and updated planning calendars and communicate with Operations partners. Manages R&M capital budgets - Restaurant Inspections – Participate in planned restaurant inspections to determine scope of work for R&M capital projects - Planning and Execution – Develop all information for the eCAR, includes obtaining bids if appropriate. Review eCAR. Plan and schedule work and communicate to business partners. Oversee work; develop punch list and follow-up to completion. - Budget Management – Review monthly with DAO, actual to budget R&M capital and write offs reports prepared by finance - Unplanned Equipment Replacement – Manage process to replace capitalized equipment due to failure (emergency) Oversees system management and data analysis - Parts Management – Analyze parts usage (Stock vs Non-Stock parts) through TechConnect. Recommend minimum/maximum stocking levels based on usage. Ensure parts are organized in a ready to use manner. - Repair Cost Analysis – Evaluate high frequency KOE repair cost and determine reason for high cost and/or frequency of repairs. Develop cost control strategies including repair versus replace guidelines. Oversee Asset management to maximize useful life through effective programs. - Preventive Maintenance – Oversee completion of technician PM tasks according to schedule and scope. - Building and Key Operating Equipment Maintenance – Evaluate and analyze quality and cost of building/KOE repairs. Ensure effective use of company tools, vans and inventory. Analyze cost of technician repairs and assess training needs - Warranty Capture – Ensure that all warranty data is captured in TechConnect. Review TechConnect work orders to confirm all material and labor warranties are captured. Minimum Wage USD $74,000.00/Yr. Maximum Wage USD $126,000.00/Yr. Qualifications Expected Work Location (Field): It is expected that you will primarily perform work at Wendy's Restaurants or to other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite - Strong technical knowledge of facilities technology solutions to include mobile applications, work order management and statistical analysis - Strong computer skills a must with, management, organization, planning, and all critical cations - Excellent written and oral communication, customer service, and analytical skills - Strong technical knowledge of all aspects of restaurant facilities maintenance, including HVAC, refrigeration, food prep and production equipment, electrical, plumbing, and building systems and finishes - Post-secondary education preferred Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance. NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.

Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: - UK & Ireland's premier AWS, Microsoft & Oracle partner - 3300+ strong, €350/£300m revenue business - 10+ years as a Great Place to Work in Ireland & UK - Best Workplace for Women in the UK & Ireland by GPTW - Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you. Job Description Role Summary We are seeking an experienced ServiceNow ITOM Architect to lead the end‑to‑end architecture, implementation, and optimisation of ServiceNow platforms, with a primary focus on ITOM. Key Responsibilities: The architect will be responsible for ServiceNow architectural design, ensuring platform scalability, security, performance, and alignment with best practices, while delivering ITOM capabilities across internal ServiceNow implementations and multiple customer ServiceNow instances. They will act as a technical authority across the ServiceNow platform, combining deep ITOM expertise with strong cross‑module architectural knowledge, governance, and stakeholder leadership. ServiceNow Platform Architecture - Own and define the ServiceNow platform architecture, ensuring alignment with best practices and long-term roadmaps. - Provide architectural leadership across core ServiceNow modules, including: o ITSM / CSM o ITOM o Integrations - Define and enforce platform governance, best practices, and design standards across internal and customer instances. - Ensure platform scalability, performance, security, and upgrade readiness. ITOM Architecture & Delivery - Lead the design and implementation of ServiceNow ITOM, including: o Discovery (on prem, cloud, hybrid) o Service Mapping o Event Management - Define ITOM reference architectures, patterns, and operating models. - Design resilient and scalable MID Server architectures, including security and performance. Discovery, CMDB & CSDM - Architect and optimise Discovery and data ingestion strategies, including integrations with: o Microsoft Intune o SCCM o Other enterprise data sources - Ensure CMDB design and population align with CSDM best practices and support service visibility, impact analysis, and automation. - Support CMDB governance, data quality improvement, and remediation initiatives. Event Management & Integrations - Design and implement ServiceNow Event Management solutions for internal and customer environments. - Integrate ServiceNow with enterprise monitoring and event sources (e.g. Azure Monitor, CloudCheckr, OpsView). - Define event rules, alert correlations, health models, and noise reduction strategies. - Ensure event data supports proactive operations and effective incident response. Collaboration & Leadership - Provide technical leadership and mentoring to ServiceNow developers, ITOM engineers, and architects. - Collaborate with infrastructure, security, and service management teams to deliver end‑to‑end solutions. - Contribute to architectural roadmaps, continuous improvement initiatives, and platform health activities. Qualifications Skills, Education & Qualifications: - 5-6 Years Strong hands-on experience as a ServiceNow ITOM Architect or Senior ITOM Consultant. - Proven delivery experience across ServiceNow Discovery, Service Mapping and Event Management - Experience integrating ServiceNow ITOM with: o Microsoft Intune o SCCM o Enterprise monitoring / event management tools - Solid understanding of CMDB design and governance, CSDM, ITIL and service operations - Experience designing and managing MID Server architectures. - Ability to work across multiple ServiceNow instances. - Strong stakeholder engagement and communication skills. - Must have the following certifications: o Certified System Administrator o Certified Application Developer - At least 1 of the following certifications: o Implementation Specialist (Discovery) o Implementation Specialist (Service Mapping) o Implementation Specialist (Event Management) Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. - Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits - Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme - Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance - Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme - Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies - Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat - Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform. - Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more. Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address][EM1] at Version 1. We will consider all requests carefully, respectfully and confidentially.Video links: https://www.youtube.com/watch?v=F_d3ELTH5zo [EM1]Please add the email address for the lead recruiter - Department: ASPIRE GSC Service Desk