Abstra

• Administer and maintain the ServiceNow platform, including user management, group roles, and access controls. • Configure and customize ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB. • Build and maintain workflows, notifications, UI policies, business rules, and client scripts using low-code/no-code tools. • Create and manage Service Catalog items, record producers, and variable sets. • Monitor platform health, manage upgrades, patches, and hotfixes in coordination with the ServiceNow team. • Perform data imports, transform maps, and data integrity checks. • Develop and maintain reports, dashboards, and performance analytics for stakeholders. • Support integration configurations using REST/SOAP APIs and MID Server setup. • Document configurations, processes, and change history in accordance with change management policies. • Provide Tier 2/3 platform support and resolve escalated incidents related to ServiceNow functionality. • Collaborate with developers and architects on platform improvements and new feature rollouts. • Participate in testing (UAT) for new releases, plugins, and customizations.

• Architect, design, and propose solutions related to responsible systems such as Okta, Google Workspace, O365, Slack, etc. • Maintain endpoint management and MDM infrastructure across company devices. • Maximize system performance through monitoring, troubleshooting, and upgrades. • Build automation and scripting solutions to improve operational efficiency. • Improve account lifecycle automations for a large number of SaaS applications. • Implement and enforce security best practices across systems and endpoints. • Document systems, processes, and infrastructure to support internal teams. • Deploy and manage virtualization infrastructure including Proxmox setup, clustering, and VM lifecycle management. • Configure Cloudflare Tunnel connectivity for secure access to internal services. • Create Okta integrations with infrastructure platforms, including Proxmox.

• Maintain and update the Projects Portfolio Dashboard — tracking execution vs. pipeline counts, project phase summaries, and status (At-Risk / On-Track). • Own the Risk Register Dashboard — log, classify, and report risks by group, type, and severity level using heatmap frameworks (Likelihood vs. Impact). • Track interdependencies across programs and flag cross-project conflicts proactively. • Monitor project health across schedule, capacity, and resource shifts. • Support Change Control Board and Decisions Log governance cadences. • Produce weekly/monthly portfolio health packs for senior stakeholders.

• Lead solution architecture and technical design for cloud‑native applications on Microsoft Azure (e.g., App Services, Functions, Event Grid, Service Bus, Cosmos DB, SQL). • Develop high‑quality, testable software primarily in .NET (C#) and related Azure technologies; mentor teammates on coding standards and design patterns. • Own services from concept to production: requirements refinement, API/interface design, implementation, automated testing, CI/CD pipelines, observability, performance tuning, and cost optimization. • Collaborate with security and platform teams to implement authentication/authorization (Azure AD/Entra ID), secrets management, compliance, and secure SDLC practices. • Drive engineering excellence: code reviews, documentation, threat modeling, and design reviews; promote reusable components and platform capabilities. • Partner with product managers and stakeholders to translate business needs into technical solutions; estimate, plan, and deliver iteratively. • Troubleshoot complex production issues, perform root‑cause analysis, and implement resilient designs leveraging Azure reliability patterns.

• Lead discovery sessions with business and technical stakeholders to understand current file structures, ownership, usage, and dependencies. • Gather, organize, and document business requirements, file inventories, and migration inputs. • Guide stakeholders in determining the optimal location for content in SharePoint Online within a standardized future state. • Develop and maintain readiness artifacts, including inventories, traceability documentation, decision logs, and migration support materials. • Collaborate closely with project leadership to coordinate stakeholders, facilitate working sessions, track follow-ups, and ensure consistent documentation across workstreams. • Identify gaps, inconsistencies, risks, and unresolved ownership questions, and work to drive clarity and resolution. • Translate loosely defined business input into structured documentation and actionable next steps, enabling smooth migration execution.

• Own information architecture across all surfaces. • Maintain a coherent IA across new and legacy platform areas. • Audit existing structures and resolve fracture points with a long-term foundation. • Set and carry cross-swimlane UX standards. • Review prototypes as a structural-integrity gate. • Champion a blueprint-first design motion. • Elevate the design practice by coaching strong structural thinking. • Build the UX foundation for AI products. • Maintain platform integrity across current and future builds. • Transfer knowledge and promote UX architecture thinking throughout the org.

• Define reference architecture and integration strategy for a unified data center management platform. • Design robust connections between BMS, DCIM, CMMS, and adjacent systems (SCADA, IoT, analytics). • Establish standards for scalability, reliability, security, and 24/7 mission-critical performance. • Lead architecture reviews, mentor engineers, and drive cross-functional alignment. • Evaluate vendors and emerging tech; run proofs-of-concept; balance build vs. buy. • Translate operational pain points (energy efficiency, predictive maintenance, incident response) into scalable solutions.

• Design, develop, and maintain modern applications and services using C# and .NET 8+. • Build and enhance REST APIs and backend services with a focus on scalability, maintainability, and performance. • Contribute to the design and implementation of distributed systems and service-oriented architectures. • Apply SOLID principles and sound object-oriented design practices to produce clean, extensible, and testable code. • Work with relational and non-relational databases, including schema design, query tuning, and efficient data access patterns. • Collaborate with engineers, architects, and business stakeholders to translate requirements into practical technical solutions. • Participate in code reviews, design discussions, and technical problem-solving to improve code quality and team effectiveness. • Use modern AI development tools responsibly to accelerate delivery and improve engineering workflows. • Contribute to cloud-based application development (AWS experience is preferred but not required). • Troubleshoot production issues, identify root causes, and implement durable solutions. • Document technical designs, architectural decisions, and implementation details as needed. • Continuously learn and adapt to new tools, frameworks, and practices.

• Develop, execute, and maintain automated test suites using Playwright. • Participate in the migration from Leapwork to Playwright. • Identify test scenarios, acceptance criteria, and risks based on requirements. • Develop end-to-end, integration, and API tests. • Write clean, maintainable automation code following SOLID principles. • Execute automated tests to validate functionality, performance, and scalability. • Integrate tests into continuous delivery pipelines. • Perform exploratory testing of new features. • Identify, document, and track defects using tools such as JIRA. • Collaborate closely with developers in an Agile/Scrum environment. • Contribute to continuous improvement of testing practices and tooling.

• Support the full site setup within the client’s existing Optimizely instance. • Develop and maintain a reusable component library aligned with current page patterns and best practices. • Recreate all identified pages from the existing site, ensuring consistency and accuracy. • Build and maintain global site elements, including headers, footers, and CTA components. • Integrate and configure site search using Optimizely Find. • Develop the blog infrastructure for the Wellness & You section. • Implement SSO (Single Sign-On) integration for gated content within the Resources section. • Collaborate on the configuration of gated areas based on content structure and access rules. • Support content migration from the existing site to the new platform setup. • Participate in QA processes, ensuring quality, responsiveness, and performance. • Provide UAT (User Acceptance Testing) support and address feedback. • Assist with training, documentation, and deployment activities. • Work closely with client stakeholders, designers, and other developers. • Validate and confirm the use of existing tools (Optimizely Find, SSO configurations, etc.) within the client environment. • Align development with SEO best practices, analytics tracking, and cookie consent requirements.