• Execute Trax’s comprehensive audit process to identify and resolve audit exceptions for client accounts across Asia, Europe, and the Americas • Collaborate with carriers and customers to understand their needs and ensure high-quality service delivery • Prioritize tasks, communicate progress, and ensure timely completion of deliverables • Achieve customer metric targets and service level agreements and utilize KPI reports and scorecards to maintain consistent performance • Implement and maintain standard operating procedures to ensure compliance and uniformity • Identify non-standard processes and work with cross-functional teams to enhance efficiency • Leads or participate in reconciliation meetings, audit reviews and other team meetings to evaluate audit performance and plan improvements • Foster a positive team dynamic and a culture of continuous improvement • Perform other responsibilities as assigned by the supervisor.

• Du fungierst als zentrale Schnittstelle zwischen Daten und verschiedenen Abteilungen und übersetzt Erkenntnisse in konkrete, umsetzbare Handlungsempfehlungen • Du erstellst regelmäßige Performance-Reports zur Überwachung von KPIs sowie detaillierte Analysen zur Lösung spezifischer geschäftlicher Fragestellungen • Du erkennst Trends frühzeitig und führst eigenständig diagnostische Analysen durch • Du unterstützt Teams bei Bedarf bei der Dateneingabe und stellst dabei eine hohe Datenqualität und Genauigkeit sicher • Du übernimmst Verantwortung für deine Aufgaben, erkennst proaktiv Optimierungspotenziale und treibst eigenständig Initiativen voran – auch im Remote-Setup

• Utilize Epic EHR data sources (Clarity, Caboodle, and related reporting environments) to build scalable analytics and AI-ready datasets that support clinical quality improvement, operational performance, and population health initiatives. • Partner with business stakeholders to gather requirements and align analytics solutions with business objectives. • Perform advanced analytics, including statistical modeling, forecasting, and AI-driven insights. • Leverage Databricks AI and Databricks Agent to automate workflows and enhance data-driven decision-making. • Develop Power BI dashboards and visualizations that communicate complex insights clearly and effectively. • Collaborate with engineering and data platform teams to ensure proper data access and governance. • Identify opportunities to apply emerging technologies for improved business outcomes.

A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact.  - We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES - Meaningful connections start with AUTHENTICITY - We do our best work by being CURIOUS - We grow by remaining DYNAMIC - Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  - At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE  As a Data Analyst, you will be responsible for operational analytics, dashboard maintenance, and execution of reporting processes within existing data workflows. This is a mid-level analyst role focused on maintenance and support activities rather than strategic analytics design or advanced engineering work. The primary purpose of the role is to help the team stay out of the operational weeds by providing reliable analytical and reporting support. You will work within established data pipelines while maintaining high standards of accuracy, confidentiality, and efficiency. WHY WE WANT YOU  We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.  WHAT WILL YOU DO - Managing master data, including creation, updates, and deletion. - Managing users and user roles. - Provide quality assurance of imported data, working with quality assurance analysts if necessary. - Commissioning and decommissioning of data sets. - Processing confidential data and information according to guidelines. - Helping develop reports and analyses. - Managing and designing the reporting environment, including data sources, security, and metadata. - Supporting the data warehouse in identifying and revising reporting requirements. - Supporting initiatives for data integrity and normalization. - Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems. - Generating reports from single or multiple systems. - Troubleshooting the reporting database environment and reports. - Evaluating changes and updates to source production systems. - Training end-users on new reports and dashboards. - Providing technical expertise in data storage structures, data mining, and data cleansing.