Trax Technologies

• Execute Trax’s comprehensive audit process to identify and resolve audit exceptions for client accounts across Asia, Europe, and the Americas • Collaborate with carriers and customers to understand their needs and ensure high-quality service delivery • Prioritize tasks, communicate progress, and ensure timely completion of deliverables • Achieve customer metric targets and service level agreements and utilize KPI reports and scorecards to maintain consistent performance • Implement and maintain standard operating procedures to ensure compliance and uniformity • Identify non-standard processes and work with cross-functional teams to enhance efficiency • Leads or participate in reconciliation meetings, audit reviews and other team meetings to evaluate audit performance and plan improvements • Foster a positive team dynamic and a culture of continuous improvement • Perform other responsibilities as assigned by the supervisor.