Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis. Responsibilities In this role, you’ll: - Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. - Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. - Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. - Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - 4+ years of relevant experience - Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. - Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux - Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. - High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums - Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. - Have an inquisitive mind to understand how things work - Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. - Excellence in task prioritization and evaluation of situational urgency. - Interest in utilizing customer feedback to identify and drive improvements in our products. - Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. - Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. - Experience in managing dedicated customer accounts. Desired: - Understanding of Telecoms and VOIP including WebRTC and SIP Location This role will be remote and based in Colombia, providing support during 9am to 6pm Central Time Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Lead onboarding for customers deploying GPU clusters (bare metal, VMs, or hybrid). • Advise on cluster design: multi-GPU topology, NVLink/NVSwitch considerations, RDMA, Infiniband and RoCE Ethernet, networking throughput, and storage IOPS requirements. • Guide customers in selecting GPU types and configurations based on workload (training, fine-tuning, inference, embeddings, RAG pipelines). • Support distributed frameworks: PyTorch, TensorFlow, DeepSpeed, Megatron, JAX, Ray, Mosaic, HuggingFace, etc. • Advanced hands on Kubernetes skills • Advanced hands on SLURM skills • Identify bottlenecks (network, storage, memory bandwidth). • Provide tuning recommendations for batch size, mixed precision, parallelization strategies, and checkpointing. • Help customers evaluate cost vs. performance tradeoffs (GPU mix, CPU pairing, instance types, cluster sizing). • Own the long-term technical strategy across assigned GPU/AI accounts, including hyperscalers, labs, and high-growth AI startups. • Host recurring technical review meetings, roadmap reviews, and optimization sessions. • Define scaling plans, future GPU reservation needs, and capacity forecasting. • Partner with Support, SRE, Networking, NOC, and Product Management & Engineering to resolve high-urgency incidents. • Manage outage communications, corrective action plans, and postmortem reviews with customers. • Advocate for GPU reliability improvements and influence roadmap priorities. • Identify opportunities for expanded clusters, high speed storage, or networking upgrades. • Support Sales with technical validation and architecture diagrams needed for expansion. • Provide structured feedback on existing and future GPU offerings, networking fabrics, storage platforms, and upcoming AI/ML platform features. • Partner with Product on early access programs (new GPUs, pipelines, orchestration, etc.).

Technical Advisor II North-Remote, United States What you'll be doing: - Provide advanced technical support and troubleshooting for multiple point-of-sale (POS) solutions within an allotted amount of time such as; terminals, software applications, gateways, and semi-integrated solutions. - Diligently manage customer cases within the Customer Relationship Management (CRM) tool, and communicate any perceived delays to management immediately upon identification. - Interact with multiple departments and provide strategic insight to solve enterprise-wide issues that impact our customer base. - Identify technical issues through feedback while engaging with customers and sales partners who request to escalate service challenges. - Serve as an escalation point for internal customers and work on time sensitive matters with advanced technical issues and provide detailed information on solutioning. - Partner with the Sales and Product teams to prepare the contact center for new product releases including Product User Acceptance Testing (UAT) and features needed for development. What we need from you: - Bachelor’s degree or equivalent experience. - Minimum TWO years of experience in a technical support, internal help desk, or desktop support role. - Minimum TWO years of call center experience. - Strong technical aptitude and ability to explain processes to others. - Ability to adapt quickly to change and manage stress effectively. - Excellent problem solving skills with the ability to quickly learn new software and operating systems. - Ability to complete tasks with minimal guidance. - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Hourly Pay Range: $23-25/hr. Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process. What we offer: We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include: - Medical, Dental, & Vision Coverage - Flexible Paid Time Off - 401(k) + Match - Mental Health Support & Well-Being Program - Paid Maternity & Paternity Leave - Education Assistance - Company-funded Lifestyle Spending Account Please note: North is a US based company and no sponsorship is available for this position at this time. Let’s go North, together. Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions. Who we are: North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else. Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer. To learn more about North, and our family of companies, visit our website: north.com #LI

ABOUT SLATE At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. WHO WE ARE LOOKING FOR Slate is looking for a highly skilled and experienced Lead Field Service Technical Advisor, Southeast Region to join our Slate Field Technical Assistance Team. Reporting to the Service Engineering Manager, the Lead Field Service Technical Advisor will be responsible for supporting in-field issue resolution on complex technical issues relating to Slate vehicles. The selected candidate will work closely with the Slate Service, Quality, and Engineering teams to identify vehicle repair actions for Slate vehicle issue resolution. The ideal candidate will have previous automotive technician experience and will require strong automotive technical knowledge, with a focus on EV high voltage repairability. The candidate will need to be able to work in a fast-paced environment and manage multiple high-visibility issues simultaneously. This role will initially start off as an individual contributor role, transitioning into a team lead role for the U.S. Southeast region. Must have the ability to travel (75% to 85%) within the continental United States, primarily in the Southeast region. This region includes Alabama, Arkansas, DC, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, and West Virginia. WHAT YOU GET TO DO - Serve as the regional key point of contact and liaison between Slate service repair facilities and Service, Quality, and Engineering teams to quickly root-cause and recommend repair actions for Slate product issues. - Provide on-site assistance to service repair facilities and technicians when requested. - Provide expert repair guidance to service technicians on complex technical issues. - Support service technicians with high voltage battery pack testing, repair and replacements, discharging, and powering up. - Track and communicate in-field issue resolution to ensure the highest level of customer satisfaction. - Work with Slate Parts, Quality, and Logistics teams to coordinate part ordering escalation and returns. - Provide support to Slate Sales and Slate Customer Care to assist with customer concerns and case escalations. - Identify ECU software and calibration issues, collecting data logs, and documenting findings for Engineering and supplier review. - Work with Slate Warranty team for warranty claim disputes, approvals, and authorization of good will. - Ensure service center certification standards and compliance are being met. - Ensure a consistent and efficient repair strategy across the Slate service network. - Monitor service repair processes and make recommendations on future training opportunities to Service and Slate University teams. WHAT YOU BRING TO THE TEAM - Must have a valid driver’s license with a clean driving record. - AAS in Automotive Technology or equivalent education / vocational training (trade schools, etc.) is preferred but not required, given relevant and commensurate professional experience. - 10+ years of hands-on experience in automotive service and repair in a technician role. - 3+ years of hands-on experience working on high voltage electric vehicles (EV) and systems, including high voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem. - 3+ years of hands-on experience in automotive field technical support. - OEM, ASE, and/or State Certifications, including EV Certification – Master Certification is preferred. - Experience working with diagnostic tools, including data logging and ECU flash reprogramming. - Experience working with technical publications, including wiring schematics, repair instructions, diagnostic troubleshooting trees, and Engineering technical specifications. - Excellent written and oral communication skills, with an emphasis on technical content. - Detail oriented with the desire to achieve the highest standards of excellence. - Creative problem solver that can create simple solutions to complicated problems. - Comfortable working in a fast-paced, mission-driven startup environment. - Ability to interact and communicate effectively with all levels of management. - Proficiency using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint). PHYSICAL REQUIREMENTS - Must have the ability to lift and carry up to 35 pounds. - Must have the ability to stand, walk, and perform repetitive tasks for extended periods. WORK AUTHORIZATION REQUIREMENT Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time. Base Salary Range – $89,517 to $132,344 The stated pay scale reflects the range that Slate reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. In addition to base pay, Slate also offers short-term and long-term incentive programs – 401k match, annual bonus and company equity, based on eligibility, along with a robust offering of benefit and wellness plans, HSA / FSA. WHY JOIN TEAM SLATE? At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles. - Safety First - Delight Customers - One Team - Relentless Improvement - Fast, Frugal, and Scrappy - Respectful Collaboration - Positive Legacy WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE. Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at slate-talent_acquisition@slate.auto.