NorthAB LLC

Role Description Provide advanced technical support and troubleshooting for multiple point-of-sale (POS) solutions within an allotted amount of time such as: - Terminals - Software applications - Gateways - Semi-integrated solutions - Diligently manage customer cases within the Customer Relationship Management (CRM) tool, and communicate any perceived delays to management immediately upon identification. - Interact with multiple departments and provide strategic insight to solve enterprise-wide issues that impact our customer base. - Identify technical issues through feedback while engaging with customers and sales partners who request to escalate service challenges. - Serve as an escalation point for internal customers and work on time-sensitive matters with advanced technical issues and provide detailed information on solutioning. - Partner with the Sales and Product teams to prepare the contact center for new product releases including Product User Acceptance Testing (UAT) and features needed for development. Qualifications - Bachelor’s degree or equivalent experience. - Minimum TWO years of experience in a technical support, internal help desk, or desktop support role. - Minimum TWO years of call center experience. - Strong technical aptitude and ability to explain processes to others. - Ability to adapt quickly to change and manage stress effectively. - Excellent problem-solving skills with the ability to quickly learn new software and operating systems. - Ability to complete tasks with minimal guidance. - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Requirements - Hourly Pay Range: $23-25/hr. - Pay within this range varies by work location and on job-related knowledge, skills, and experience. Benefits - Medical, Dental, & Vision Coverage - Flexible Paid Time Off - 401(k) + Match - Mental Health Support & Well-Being Program - Paid Maternity & Paternity Leave - Education Assistance - Company-funded Lifestyle Spending Account

Role Description The Business Development Executive is responsible for identifying and pursuing new business opportunities to drive company growth and revenue. This role involves developing relationships with potential clients, understanding their needs, and offering tailored solutions. The ideal candidate will have strong sales and negotiation skills, a proactive approach to business development, and the ability to work collaboratively with various teams. - Research and identify new business opportunities, including potential clients, markets, and partnerships. - Generate leads and build a robust pipeline of prospective clients. - Develop and maintain strong relationships with key stakeholders, including prospective and existing clients. - Understand their business needs and challenges to propose effective solutions. - Develop and execute strategies to achieve sales targets and business goals. - Create and deliver compelling presentations and proposals to potential clients. - Lead negotiations with potential clients and partners, ensuring mutually beneficial agreements. - Close deals effectively and manage the transition of new clients to the implementation phase. - Conduct market research and analyze industry trends to stay informed about the competitive landscape and emerging opportunities. - Use insights to inform strategic decisions and business development initiatives. Qualifications - High school diploma or GED required. - 3 years+ experience in a business development role including a proven track record of self-generating leads, closing deals and achieving sales targets. - Experience selling payment processing. Benefits - Medical, Dental, & Vision Coverage. - Flexible Paid Time Off. - 401(k) + Match. - Education Assistance. - Paid Maternity & Paternity Leave. - Mental Health Support & Well-Being Program. - Company-funded Lifestyle Spending Account. Company Description CWA Merchant Services by North is an independent sales organization sponsored by Merrick Bank, the 15th-largest acquiring bank in the U.S., as rated by the Nielsen Report in 2018. CWA offers expedited underwriting, competitive rates, and a suite of products tailored to each merchant's needs.

Role Description The Client Services Representative at PayTrace provides front line support operations for our clients and sales partners to deliver an exceptional customer service experience. Please note this is an afternoon shift: 12 pm - 9 pm PT (3 pm - 12 am ET). - Troubleshoot, diagnose, and resolve technical hardware and software issues. - Research questions/issues using available information and resources. - Identify and escalate situations requiring urgent attention. - Log all help desk interactions via computerized ticketing system (Team Support). - Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation. - Share information with other team members on how problems or issues were solved, and proactively work with team. - Perform PayTrace product training and product demonstrations to end users. - Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments. Qualifications - A minimum of one (1) year customer service work experience. - High School Diploma or equivalent required. College degree preferred. - Competently and confidently interacts with our merchants and sales partners. - Problem-solver mindset. - Polished written, verbal, and presentation communication skills. - Positive team player, group collaborator, and interpersonal communicator. - Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs. - High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware). - Flexible and eager to learn and work on diverse tasks as needed. Requirements - Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI. Benefits - Medical, Dental, & Vision Coverage - Paid Time Off - 401(k) + Match - Mental Health Support & Well-Being Program - Paid Maternity & Paternity Leave - Education Assistance - Company-funded Lifestyle Spending Account - Hourly Pay Range: $17-$21

Role Description North Product Management is dedicated to building industry-leading, innovative, user-first products within FinTech. As a Product Manager, you are responsible for defining product vision and strategy and driving product initiatives from discovery to delivery. You serve to connect the dots between the business and technology and inspire the teams you work with. You build products for the end user, prioritizing and solving their opportunities and problems while ensuring business value. Our team is high profile and highly influential. This is a cross-functional role - you will work closely with product management teams, UX/UI, engineering, marketing, finance, legal, risk, compliance, sales, etc. in order to identify and translate business and customer needs. You will ensure on-time delivery of new feature launches, test their performance, and know how to iterate quickly. What you'll be doing: - Define product vision and strategy and own the roadmap for merchant reporting, insights, and data experiences, ensuring merchants can easily understand and act on their business performance. - Lead product initiatives through research, discovery, design, delivery, and deduction. - Translate complex data into meaningful insights and storytelling, enabling merchants to make confident, data-driven decisions. - Create intuitive dashboards, reporting workflows, and data visualizations that provide merchants with clarity on sales, operations, and customer behavior. - Develop success metrics that guide prioritization and measure the impact of reporting and data experiences. - Define, document, and review requirements with stakeholders and engineering. - Facilitate beta testing to recommend improvements to product prior to launch. - Communicate development status and go-to-market strategy. - Develop and write training content to ensure alignment of product knowledge internally and externally (sales). - Define and analyze data driven metrics that inform success. - Champion the merchant and their customers to offer a stable, secure, and seamless payments experience. - Collect and prioritize feedback and requests from merchants, sales partners, and the organization. - Research and understand industry trends and the competitive landscape. Qualifications - BA/BS in a quantitative or technical field. - 2+ years experience in product management in the financial services coupled with deep knowledge and passion for payments. - Experience in business operations and reporting preferred. - Experience in Payments software is strongly preferred. - Ability to think like a small business owner. - Creative and strategic product thinker. - Strong verbal and written communication skills to identify user challenges and needs. - Ability to positively influence others and maintain effective business relationships. - Self-motivated with the ability to work through uncertainty. - Proven track record of building products from inception to execution. - Working knowledge of the agile development process. Requirements - Salary Range: $100,000- $130,000 - Pay within this range varies by work location and on job-related knowledge, skills, and experience. Benefits - Medical, Dental, & Vision Coverage - Flexible Paid Time Off - 401(k) + Match - Mental Health Support & Well-Being Program - Paid Maternity & Paternity Leave - Education Assistance - Company-funded Lifestyle Spending Account

Role Description Join our mission to build the largest suite of credit card processing and merchant services. Our Remote Inside Sales Reps maintain professional contact with prospective customers and develop business through effective closing techniques. They are responsible for turning cold leads into sales. Our Remote Inside Sales Reps play an essential role in the sales of our payments solutions for various merchants and businesses. They are experts in cultivating new business opportunities and building relationships over the phone. - Generate new business opportunities through a variety of self-sourcing and self-prospecting techniques - Proactively engage potential clients through extensive cold-calling efforts to drive pipeline growth - Use effective sales closing techniques - Build and manage a robust pipeline of potential partners through self-sourced outreach and relationship development - Maintain integrity of the company through full disclosure of merchant agreement rates, fees, and terms - Meet and exceed quotas Qualifications - 1+ year outbound self-sourcing sales experience - Experience selling payment processing or similar FinTech product/service - Experience with high volume cold calling - Bachelor Degree preferred, High School diploma or equivalent required Requirements - Base Salary Range: $40,000 - $50,000 (plus uncapped commission) - Pay within this range varies by work location and on job-related knowledge, skills, and experience. Benefits We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. Company Description North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. - We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients. - We remain agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else. - At North, we celebrate diversity and create an inclusive environment for everyone. - We are an equal opportunity employer.

Role Description The Sales Development Representative (SDR) is a crucial part of the lead generation and sales process within PayTrace and is responsible for generating leads for our Account Executive team. The SDR will be assigned various targeted lists for outbound cold calling, developing a pipeline and generating new opportunities for sales. - Drive top-of-the-funnel lead generation for account executives. - Manage leads through the sales pipeline by setting appointments, following up on leads, and tracking progress towards sales goals. - Update and manage all sales activities, opportunities, and account information in CRM. - Generate new business pipeline through outbound prospecting, cold calling, and email campaigns. - Earn commissions by exceeding KPI’s - including outbound activity (phone/email/social messages), the number of appointments set, monthly and quarterly opportunities generated, etc. - Establish active communication and engagement with prospects to create new leads and sales opportunities. - Deliver high-quality professional service consistent with our core values. - Stay up-to-date on market trends, industry developments, and competition. - Overcome objections and communicate persuasively and effectively. - Collaborate with sales and marketing to build strategies for generating new prospects. Qualifications - High school diploma or GED. - Minimum 2 years relevant work experience for SaaS company. - Minimum 2 years experience in cold calling and generating new leads. - Proven record of success with developing prospecting lists and meeting or exceeding targets. - Experience in the Payment Industry, SaaS, or B2B experience. - Ability to work independently with limited direction in a fast-paced environment. - Strong presentation and communication skills in person, via phone or online or via email with customers and prospects. - Highly organized with the ability to multitask, prioritize deadlines, manage time efficiently and track data. - Demonstrated ability to meet or exceed quotas. - Previous experience selling datacenter or Database-focused solutions are a plus. - Prior experience with HubSpot, Zoominfo, Outreach, Slack, Google Suite, LinkedIn and other sales and marketing tools are a plus. - Excellent written and verbal communication skills. - A desire to learn and grow. - A collaborative spirit with excellent cross-functional working skills. Requirements - Travel Requirements: Under 10% Company Description PayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer. To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands

Role Description At North, we’re on a mission to be the easiest payments company to do business with. This Associate Director role is the first step in your leadership journey at North and is structured as a "Player/Coach." You will serve two critical functions: - Player: Continuing to build your own book of business by selling North’s state-of-the-art SaaS platform and payment solutions. - Coach: Leading and developing a team of Field Sales Professionals, helping them master the craft and hit their personal sales goals. We are looking for a passionate, high-performing sales leader ready to transition into management while keeping their own sales pipeline active. If you thrive on building connections, sealing deals, and mentoring others to do the same, we want you to be part of this revolution! Qualifications - Proven Sales Performance: Demonstrated success in a high-volume, full-cycle sales role, preferably with experience in SaaS, Software, or Payment Processing. - Emerging Leadership: A strong desire to step into a leadership role, with a natural ability to coach, mentor, and motivate others. - Operational Excellence: Strong organizational, presentation, and communication skills, with experience using CRM. - Agile & Resourceful: Thrives in a fast-paced, startup vibe. A self-starter who can pivot on a dime and still shine brighter than the North star. - Territory Experience: Cold-calling and local canvassing experience is a significant plus. Requirements - You’re at least 18, have a valid driver’s license, and must live in the area of your remote field sales territory. Benefits - Compensation: Sky-high weekly commissions, residuals for the life of your accounts, and a slice of portfolio equity. - First-year pros in the top 25% can expect $120,000–$150,000 with uncapped weekly commissions, lifetime residuals, and portfolio equity. - Compensation includes an additional component for the coaching/team leadership responsibilities. - W2 Status with medical, dental, life, and disability insurance. - 401(k) with matching and comprehensive benefits package. - Career Growth: This role is the formal pathway into Sales Leadership, with opportunities to grow into Director and beyond within Sales Leadership, Business Development, or Revenue Operations. Company Description Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer. To learn more about North, and our family of companies, visit our website: north.com

Role Description The North internship program is intended to create a beneficial relationship and growth opportunity for collegiate students interested in the FinTech industry. As a part of this program, the Intern(s) will meet with senior leaders and be mentored by team members on their respective teams. The Realta Intern will be tasked with completing marketing and customer engagement projects throughout the 12 week duration of their internship. This intern will work closely with senior leadership and their respective teams at Realta to gain an understanding of the payments industry and Realta as a whole. Core business hours are 9 am - 6 pm EST Monday through Friday. Schedule to be determined by the hiring manager. - Create sales and marketing materials during your duration of internship - Learn the sales cycle process in the payment processing industry - Collaborate with team members and interns across the organization - Participate in regular team meetings and 1:1s with leader - Gain an understanding of the industry and the Realta and North brands - Must be willing to commit to the intern program for the full duration of the program Qualifications - Currently enrolled in a Bachelor’s Degree program at an accredited college or university with a focus on business, marketing, or other related fields. - Results oriented and ability to work independently on projects with deadlines - Strong problem-solving skills - Ability to work with individuals at all levels within and outside the company - Excellent written and verbal communication skills - Strong proficiency in Microsoft Office or G-Suite - Previous intern experience a plus Requirements - Internship Duration: 10-12 weeks - Travel Requirements: None - Schedule: TBD with Hiring Manager - Hours per Week: 40 Benefits At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. Company Description Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions. - North, and our family of companies, are committed to helping entrepreneurs grow their businesses. - As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. - We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Role Description Our Benefits Specialist is the heartbeat of our Total Rewards team, balancing technical expertise with genuine empathy. At North, we believe our people are our greatest asset and we are looking for a benefits specialist who will take care of our people. In this role, you won't just "administer plans"—you will guide our team members through some of life’s most significant moments, from welcoming new family members to navigating health challenges. - Leave of Absence (LOA), Americans with Disabilities Act (ADA), Worker’s Comp & Support Leadership - Serve as the primary point of contact for all leave-related inquiries, providing empathetic and timely support to team members navigating FMLA, ADA, and personal leaves. - Manage the full lifecycle of multi-state LOAs, ensuring seamless coordination between payroll, people operations, and external carriers. - Maintain a deep understanding of Federal and State guidelines (including ERISA, ACA, and FMLA) to ensure our leave policies remain cutting-edge and compliant. - Benefit & Wellness Administration - Manage NAB’s Benefit Programs (Health, Wellness, Leave, Tuition Reimbursement, etc.). - Resolve team member benefit inquiries with timely, equitable, and courteous service. - Partner with brokers to create and deliver enrollment and onboarding materials. - Maintain plan documents and notices for compliance with ERISA, ACA, HIPAA, and other regulations. - Support and gather documentation for plan audits. - Update policies according to current Federal and State guidelines. - Reconcile carrier billings and process administrative fee payments. - Analyze trends and costs to recommend improvements and containment strategies. - Administer 401(k) plans, including enrollment, distributions, and 5500 filings. Qualifications - High School diploma or equivalent. Bachelor’s Degree preferred. - Minimum of three (3) years of experience in employee benefits procedures for a multi-state employer. - HRIS experience including report generation of ad hoc reports. - Self-funded Benefit Plan experience strongly preferred. - Experience with Google Workspace preferred. Requirements - Benefit Expertise: - Thorough knowledge of plan designs and benefit contract language. - HRIS Proficiency: - Experience utilizing HRIS platforms for complex data management and ad-hoc report generation. Workday preferred. - Analytical Skills: - Strong ability to utilize spreadsheets and presentation tools to interpret complex data. - Professional Competencies: - Focused on supporting internal customer. - Acts with sense of urgency and responsiveness. - Able to manage sensitive data and meet legal/compliance commitments. - Capable of explaining complex benefit plans to diverse audiences. - Able to make sound, timely decisions to keep benefits processes moving forward. - Ability to manage multiple tasks and meet deadlines under pressure. - Travel Requirements: Up to 5% - License and Certification Requirements: - A CEBS Certification (Certified Employee Benefits Specialist), PHR or SHRM-CP is a plus. Benefits - Medical, Dental, & Vision Coverage - Flexible Paid Time Off - 401(k) + Match - Mental Health Support & Well-Being Program - Paid Maternity & Paternity Leave - Education Assistance - Company-funded Lifestyle Spending Account Company Description North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

Role Description The North internship program is intended to create a beneficial relationship and growth opportunity for collegiate students interested in the FinTech industry. As a part of this program, the Intern(s) will meet with senior leaders and be mentored by team members on their respective teams. The Humboldt Merchant Services Intern will be assigned to assist the sales and sales enablement team with the creation of marketing materials throughout the 6 week duration of their internship. This intern will work closely with senior leadership and their respective teams at Humboldt to gain an understanding of the payment processing industry and North as a whole. - Create sales and marketing materials during your duration of internship - Learn the sales cycle process in the payment processing industry - Collaborate with team members and interns across the organization - Participate in regular team meetings and 1:1s with leader - Gain an understanding of the industry and the North, LCC and Humboldt Merchant Services brand - Must be willing to commit to the intern program for the full duration of the program Qualifications - Currently enrolled in a Bachelor’s Degree program at an accredited college or university with a focus on business, marketing, or other related fields. - Results oriented and ability to work independently on projects with deadlines - Strong problem-solving skills - Ability to work with individuals at all levels within and outside the company - Excellent written and verbal communication skills - Strong proficiency in G-Suite or Microsoft Office Company Description Humboldt Merchant Services, a wholly owned subsidiary of North, provides payment acceptance to merchants in specialty markets, with a focus on retail and e-commerce transactions. In addition to providing safe and secure credit card processing to a wide variety of merchants, Humboldt also supports: - Multi-currency conversion - Specialized chargeback reporting - Compatibility across multiple gateways