• Plan and supervise customers in the execution of field installations of company products. • Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc. • Produce accurate & detailed technical reports. • Assist in maintaining relevant technical documentation. • Work overtime as necessary, sometimes including weekends as per company policy. • Provide assistance to customer service by determining parts required by a customer. • Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow. • Visit customer locations regularly to audit performance of products and evaluate customer maintenance practices. • Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvements in products. • Suggest and make part list of consumable & spares to customer to upkeep company products & generate Aftermarket business.

• Plan and supervise customers in the execution of field installations of company products. • Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc. • Produce accurate & detailed technical reports. • Assist in maintaining relevant technical documentation. • Work overtime as necessary, sometimes including weekends as per company policy. • Provide assistance to customer service by determining parts required by a customer. • Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow. • Visit customer locations regularly to audit performance of products and evaluate customer maintenance practices. • Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvements in products. • Suggest and make part list of consumable & spares to customer to upkeep company products & generate Aftermarket business

• Installation, support, troubleshooting, repair, and maintenance of all products • Ensure that all service agreements and warranty obligations are met • Provide technical support to end-users and other Intuitive employees • Conduct training sessions at Intuitive facilities, training centers, and hospitals • Troubleshoot and repair all Intuitive products and associated equipment

• Ensure machines are performing to customer expectations. • React to machine issues in the field within an appropriate timeframe and ensure prompt resolution. • Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs. • Problem solves for operational or mechanical efficiency. • Troubleshoot machine problems and/or performance issues through to resolution. • Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines. • Complete removal and installation of mechanical components such as shafts, bearings, belts, motors. • Work collaboratively with engineering and/or research and development to improve work instructions.