• Plan and supervise customers in the execution of field installations of company products. • Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc. • Produce accurate & detailed technical reports. • Assist in maintaining relevant technical documentation. • Work overtime as necessary, sometimes including weekends as per company policy. • Provide assistance to customer service by determining parts required by a customer. • Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow. • Visit customer locations regularly to audit performance of products and evaluate customer maintenance practices. • Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvements in products. • Suggest and make part list of consumable & spares to customer to upkeep company products & generate Aftermarket business

• Installation, support, troubleshooting, repair, and maintenance of all products • Ensure that all service agreements and warranty obligations are met • Provide technical support to end-users and other Intuitive employees • Conduct training sessions at Intuitive facilities, training centers, and hospitals • Troubleshoot and repair all Intuitive products and associated equipment

• Ensure machines are performing to customer expectations. • React to machine issues in the field within an appropriate timeframe and ensure prompt resolution. • Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs. • Problem solves for operational or mechanical efficiency. • Troubleshoot machine problems and/or performance issues through to resolution. • Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines. • Complete removal and installation of mechanical components such as shafts, bearings, belts, motors. • Work collaboratively with engineering and/or research and development to improve work instructions.

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: You will be a field-based technical sales specialist within the Life Science Division of MilliporeSigma with focus on technical sales of the analytical workflow portfolio including chromatography, reference materials, sample preparation and other analytical techniques. Responsible for meeting a sales target across all industry segments such as Pharma, Testing, Academic and Industrial. You will be responsible for scientific discussions and developing relationships with customers with the main goal of driving the adoption of our vast analytical portfolio, discussing how our products are used in the customer's experiments and collecting feedback. You will be a subject matter expert in the analytical workflow and be able to become fully versed and support new product introductions in the adjacent workflows. Additional responsibilities include: - In coordination with the account manager, assist with support, sales plans and strategies for active and potential business for analytical workflows. - Lead customer conversations around MilliporeSigma’s analytical chemistry offering. - Develop technical solutions for customer applications and challenges. - Have intimate knowledge of research/testing applications to position our analytical product offering. - Assist Account Managers with account mapping by having a comprehensive understanding of the customer's research, business initiatives, R&D organizational structure, and new technology evaluation/implementation processes. - Tailoring of technical content to the customer. - Deepen and broaden MilliporeSigma customer relationships with key scientific leaders. - Technical training for account managers. - Provide knowledge of competition and the current marketplace. - Ability to build scientific credibility with customers, the commercial organization, and marketing. - Partner with Commercial Marketing and Product Management to ensure the successful launch of innovative analytical products; generation and implementation of materials supporting strategic and tactical sales initiatives. Who You Are Minimum Qualifications: - Bachelor’s degree in analytical chemistry or related field with 5-7+ years combined laboratory or commercial experience - Ability to travel regularly (20-50%), overnight travel is dependent on home location - Must live within the southeast territory – GA, FL or adjacent state. No relocation packages are available Preferred Qualifications: - M.S. or Ph.D. with 7+ years’ combined laboratory and commercial experience - 3+ years chromatography lab experience - Prior field sales, marketing or customer facing experience - In depth knowledge of analytical techniques and workflows including sample prep, liquid and gas chromatography, LC-MS, GC-MS. Ideally measuring both small and large molecules. Pay Range for this position: $103,500 - $170,800. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here. What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!