• Ensuring the program is designed and implemented as per the sponsor’s strategic direction. • Ensuring all program Client’s needs are being met • Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc. • Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed, in order to build content for training and ensuring the team has all required context within their therapeutic landscape. • Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction • Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer) • Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement. • Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process • In collaboration with the analytics team, facilitate the design, production, and delivery of all program-related reporting • Participate/lead in respective client meetings • Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensure optimal execution and performance in all aspects of client communications and client relations. • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities. • Oversees case managers to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls. • Monitors the performance of staff members to assess training needs • Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes. • Manage and participate in program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts) • Manage and participate in the project technical set up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements) • Manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting) • Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders • Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives • Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director • Additional duties as determined by your Manager

Job Description Trupanion is seeking a detail-oriented and highly organized Program Development Manager to lead internal communications, knowledge management, and process optimization initiatives for our North American Market team. This role ensures that our Territory Partners and internal teams have access to clear, accurate, and timely information, resources, and tools that support operational success. In this role, you will manage the North American Market Teams and Territory Partner SharePoint page, manage documentation and upkeep of all processes, and manage department-wide and field communications, meetings, and announcements. The ideal candidate is process-driven, support-minded, solutions-oriented, and has exceptional communication skills. You are someone who takes pride in maintaining resources and effective communication to ensure Territory Partners and internal North American Market team members are equipped with accurate, accessible, and effective information to drive success. You understand the importance of timely, accurate communications and thrive in a role where attention to detail, responsiveness, and cross-functional collaboration are key. This is a remote position open to candidates in the United States & Canada. Key Responsibilities: Knowledge Management - Lead the development, organization, and maintenance of key internal resource libraries and SharePoint knowledge base for Territory Partners & all North American Market Internal Teams. - Ensure content is well-organized, regularly updated, accurate, and accessible. - Define and implement best practice standards for documentation, resource management, and knowledge base audits. - Collaborate with leadership and Team/Channel managers to ensure all team processes and resources are clearly documented and available to appropriate roles. - Capture and standardize institutional knowledge from subject matter experts. - Partner with leadership and end users to identify content gaps and improve knowledge base usability. Internal Communications - Create and manage internal communications that inform and align field and channel teams on new programs, updates, resources, and key initiatives. - Manage the Territory Partner Newsletter and department wide communications. - Draft concise, actionable messages that support clarity, consistency, and adoption of new tools or processes. - Plan, facilitate, and recap department wide meetings – to include agenda topic planning with stakeholders, meeting content management, facilitating the meeting, and providing clear and detailed meeting recaps. - Organize and run focus groups to gather feedback and inform content or process improvements. Field Team Support and Collaboration - Partner with regional leaders and TPs to understand resource needs, pain points, and opportunities for support. - Respond to inquiries, escalate blockers, and ensure continuous feedback loops from the field into internal teams. - Help field teams feel informed, empowered, and connected to core initiatives. Process and System Optimization - Identify opportunities to streamline internal communication and knowledge-sharing workflows. - Work cross-functionally with leadership, team managers, marketing, technology, learning & development, and program managers. - Drive continuous improvement in internal processes for efficiency and scalability. Skills & Experience: - 2+ years of experience in program management, communications, or operations roles. - Proven experience managing an internal knowledge base. - Excellent written and verbal communication skills, with an ability to translate complex updates into clear, user-friendly messages. - Highly knowledge of channel processes, programs, systems, and functions. - Highly organized with excellent attention to detail and project management skills. - Able to work independently without consistent oversight. - Strong follow-through, accountability, and a customer service mindset. Compensation: - The salary range for this position is $58,360 USD - $100,000 USD on a full-time schedule. - Along with base salary, Trupanion employees may be eligible for monthly bonuses. - We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. Additional Information Benefits and Perks: - Full medical, dental, and vision benefits at no cost to the employee - Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) - Five-week sabbatical after five years of employment - Open, casual, pet-friendly, and fun office environment - Free medical health insurance for your pet (1 dog or cat) - Paid time off to volunteer at nonprofit organizations - Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. For more information about Trupanion, visit https://trupanion.com/about Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description Successful candidates are residents of Oregon. We are looking for a talented individual… To join our team as a Project Analyst, you will support a commercial new construction energy efficiency program by providing advanced data management, analysis, and reporting. This role is ideal for an Excel Power user with strong analytical skills who can maintain and enhance complex workbooks and tools used to track program metrics, forecast new projects, and evaluate cost-effectiveness. The Project Analyst will work closely with program management on forecasting, annual budgeting, ad-hoc analysis, and monthly client reporting. This position plays a critical role in delivering timely, accurate analysis used in reports for a large client, where attention to detail and data integrity are essential. Job Responsibilities - Lead project management for program analytics and reporting, ensuring accurate delivery of forecasts, budgets, dashboards, and client reports while proactively managing workload and deadlines - Work cross‑functionally with the Senior Program Manager, Associate Program Manager, and other stakeholders to analyze and document energy savings metrics, budget variances, trends, risks, and program performance insights - Update, maintain, and enhance a portfolio of reports, dashboards, and analytical tools that support forecasting, budget planning, and detailed reporting across multiple program offerings - Provide analytical and project management support during annual budgeting and planning cycles, including ad‑hoc analysis, written deliverables, and timely responses to client inquiries - Produce timely and accurate monthly client reporting, including detailed forecast analysis, data narratives, and professional written summaries - Execute recurring dashboard reporting, investigate data anomalies, document findings, and fulfill ad‑hoc reporting requests using sound methodologies, strong SQL, PowerBI, and Excel skills - Collaborate cross‑functionally to continuously improve reporting processes, streamline data workflows, and maintain a high standard of client service through clear, proactive communication and attention to detail Target Salary $60,000-$70,000 DOT Requirements If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations. Compensation Range $52,000.00 - $74,400.00Currency USDType Salary Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

• Own end-to-end campaign workflows from strategy brief to launch — translating briefs into structured project plans with clear owners, deadlines, and deliverable tracking across all activations • Maintain near-term and quarterly visibility across active programs; proactively surface blockers, risks, and timeline slippage with proposed solutions for leadership • Own and optimize project management tools, build campaign Standard Operating Procedure and playbooks, and maintain organized documentation across gDrive, DAM, and Slack so materials are audit-ready and easy to find, and structured for AI consumption, ensuring data integrity and naming conventions support automated workflows and tools • Monitor the campaign production pipeline — tracking handoffs and friction points — and leverage AI and automation tools to streamline intake and cross-functional workflows • Own day-to-day agency relationships — ensuring SOWs are executed and aligned with legal requirements before work begins, tracking spend against budget, and holding agencies accountable to deliverables, timelines, and quality standards • Serve as the primary operational partner for all campaign channel owners across Content, Product Marketing, Creative, Web, Paid Media, Marketing Ops, Communications, and Field Marketing — ensuring briefs are complete, deadlines are met, and ultimately aligned to the campaign strategy • Proactively drive consistent stakeholder communications and run recurring status check-ins so both the working team and leadership have clear visibility into campaign health without having to chase it • Bring a strategic lens to campaign planning — flagging opportunities in timing, sequencing, and momentum; identifying patterns across campaigns to inform how programs evolve • Maintain real-time visibility into campaign health metrics (on-time delivery, cycle times, pipeline pacing) and coordinate with Strategy and Ops to ensure performance data flows into exec-level dashboards