• Join a fast-growing, globally operating tech company as their in-house Salesforce CRM Administrator. • Own and shape a multi-cloud Salesforce environment from the inside — working at the intersection of sales, marketing, and service operations across international teams. • Act as the bridge between US-based sales and marketing teams and a technical team operating from a different timezone, translating business needs into Salesforce solutions. • Drive continuous improvement across all three clouds. • Take initiative, identify gaps, propose improvements, and lead implementations end-to-end.

• Manage Strategic Accounts: Act as the primary advisor for high-value data customers, using your knowledge of identity compliance and verification data to help them succeed. • Technical Onboarding: Lead the integration process for customers using our REST-based APIs, ensuring they connect quickly and correctly. • Build the Process: Work with Customer Success Leadership to create and standardize workflows for Support and Professional Services as this new product line scales. • Own the Commercial Cycle: Handle the full commercial lifecycle, including negotiating renewals and identifying expansion opportunities. • Resolve Technical Issues: Take a hands-on approach to account health by resolving technical support tickets and facilitating escalations to the Dev team. • Identify Headcount Triggers: Recognize when technical tasks should be transitioned to dedicated Support or PS teams and design the workflows to make those hand-offs seamless. • Influence the Roadmap: Turn customer feedback into clear, actionable requests for our Product team to improve product-market fit.

• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume • Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes • Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business • Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices • Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor • Accurately forecast your expected portfolio transaction volume on a regular basis • Consistently log and track interactions in our Customer Relationship Management system • Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics • Take ownership and accountability of your own success, as well as that of your customers • Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity • Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas • Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness • Act like an owner at all times

• Building relationships with your existing client base to ensure they are engaged with their service and finding value • Ensuring your clients are getting the highest return on their investment from their service • Strategically and proactively partnering with your clients to understand their key security related business challenges and initiatives • Partnering with internal teams to manage and retain client relationships and build client loyalty • Ensuring client satisfaction, retention, operational efficiency and quality of service for all accounts • Working with account managers to grow existing business with product portfolio and additional services • On-boarding new clients and continuing to engage on a quarterly basis with business reviews • Contributing to the sales team and customer success team for business initiatives and training support