• Own customer deployment, adoption, and outcomes for a portfolio of 25-35 accounts, from presales through renewal • Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting • Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes • Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement • Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth • Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal • Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story • Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book • Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers • Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale

• Own the onboarding journey for new accounting firm partners, ensuring smooth adoption for both firms and their clients. • Build and maintain strong relationships with firm leaders to drive client expansion on Plooto. • Act as a trusted advisor, educating partners on best practices and helping them unlock full value from Plooto. • Manage a portfolio of accounts with a focus on increasing: • Number of clients onboarded • Product usage and feature adoption • Payment volume and overall engagement • Carry and deliver against a new subscriber target with commission tied to client growth. • Identify opportunities to upsell, cross-sell, and expand firm adoption. • Collaborate with sales, product, and support teams to provide customer feedback and continuously improve the experience.

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients to drive their success and satisfaction with our products and services. Your goal will be to maximize client retention, expansion, and advocacy, ultimately driving revenue growth for the company. You will report to the Manager, Client Success and work closely with members of various departments within Abrigo to ultimately make sure that customers receive the most return on investment from their licensed solutions. This position will be based in Raleigh, NC, Austin, TX, or remotely. What You'll Do: - Own the entire customer experience for a portfolio of accounts establishing great relationships as a trusted/strategic advisor to deliver customer success & satisfaction. - Collaborate with internal teams, including Sales, Product, and Support, to ensure seamless delivery of solutions to clients. - Develop a deep understanding of our clients' business objectives, challenges, and pain points. - Ensure clients receive derived value and optimal use from solutions purchased by carrying forward Client Success proactive communication mission, conduct regular business reviews and source client trainings to consulting resources from communication efforts. - Drive client engagement by promoting Abrigo's educational events and resources. - Proactively engage with clients to understand their evolving needs and identify opportunities for upselling or cross selling our products and services. - Solve account level, as well as basic technical level issues related to our software and clients end systems - Programmatically manage account escalations, past-due invoices, contracts and service agreements - Detect, report, forecast, and mitigate client risk to identify and develop account planning to assist sales in enabling account growth - Stay current on industry and suite of services and products to meet account needs What You'll Need: - 2+ years of experience in banking, finance, or technical product manager role preferred but not required. - BA/BS degree or equivalent and 5+ years client service experience. - Proven ability to manage multiple projects at the same time while also paying close attention to details. - Proven experience in a client-facing role, preferably in the fintech industry. - Excellent interpersonal and communication skills, both verbal and written. - Demonstrated ability of improving retention within client base. - Occasional travel required for team events to support engagement, relationship building, and key decision making What You'll Get: - Market competitive total rewards package - To be part of the Heart & SOUL of a winning company with an inspiring mission - The opportunity to Make Big Things Happen - Competitive salary along with full health benefits with an HSA option - Flexible PTO and bank holidays - 401(k) plan and company match We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.   Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@abrigo.com with the subject line accommodation.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Sr. Customer Success Manager - East About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities - Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. - Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. - Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. - Develop and execute customer success plans aligned with clients' business objectives. - Proactively identify and coordinate resolution of customer needs through cross-functional partnerships - Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education - 6+ years of Customer Success Management experience. - Bachelor’s degree in business management or related field required. - Proven track record of managing enterprise customer relationships. - Strong business acumen with demonstrated ability to understand customer objectives. - Excellence in cross-functional collaboration and stakeholder management. - Experience preparing and delivering executive-level presentations. - Proficiency with CRM systems and customer success platforms. Key Competencies - Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. - Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. - Relationship Building: Skill in developing strong partnerships with customers and internal teams. - Business Acumen: Understanding of business metrics and value drivers. - Project Management: Capability to manage multiple concurrent initiatives. - Communication: Outstanding written and verbal skills with ability to present to senior stakeholders. - Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics - Customer satisfaction and retention rates - Quality of cross-functional collaboration - Effectiveness of Quarterly Business Reviews - Product adoption and feature utilization - Customer advocacy and reference ability Customer Focus - Extremely strong customer-facing skills - Proactive mindset with strong follow-through - Ability to translate complex technical concepts into business value. - Experience driving customer advocacy and satisfaction. Additional Requirements - Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,000.00 - $183,000.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.