• Management & Leadership • Encadrer et piloter une équipe de Customer Success Managers (CSM) • Structurer le fonctionnement de l’équipe avec des objectifs clairs et des KPIs • Instaurer une culture de performance et d’exécution • Optimisation & Structuration des process • Concevoir, mettre en place et améliorer en continu les processus opérationnels • Standardiser et automatiser les workflows post-vente • Identifier les points de friction et déployer des solutions scalables • Pilotage des opérations post-vente • Superviser l’ensemble des étapes administratives et opérationnelles • Superviser l’ensemble de la relation client post-vente • Garantir un haut niveau de satisfaction et de rétention • Gérer les situations complexes ou sensibles • Piloter les processus de facturation et de recouvrement • Assurer la fiabilité et la fluidité des opérations financières • Collaborer avec les équipes financières pour optimiser la visibilité du cash-flow

• Answers incoming patient phones calls and make outgoing collection calls regarding balances due • Resolve patient questions; contacting appropriate sources when necessary • Conduct account investigation, follow-up and collections on self-pay balances; and other duties as assigned

• Responsible for the accurate and timely dispensing of prescribed medication to patients • Work assignments are varied and require interpretation and independent determination of appropriate courses of action • Ensures adherence to quality assurance standards, accurate tracking techniques and a review process prior to shipping medications to patients • Understands department, segment, and organizational strategy and operating objectives • Makes decisions regarding own work methods, occasionally in ambiguous situations

Application Operations Engineering Are you interested in joining our team! Would you like to be a part of successful team1 About our team Oracle team is responsible for management and support to all new and existing solutions implementations in Oracle EBS and Fusion Cloud space for Baker Hughes. We are a global team distributed in more then 10 countries Partner with the best In this role you will be part of Manufacturing & Quality Oracle DevOps team as an experienced Oracle Application Engineer and Project Manager. You will be responsible mainly for Oracle's EBS Warehouse management, Inventory and Order Management shipping and respective Oracle Fusion Cloud GSC applications As a Application Operations Engineering, you will be responsible for: - Being point of contact for Supply-chain business users and leaders to plan and discover Oracle solutions to delivers benefit in Warehouse/Logistic area - Be responsible of the design and execution of our Oracle solutions in Warehouse/Logistic area, in alignment with our Oracle Blueprint - Contribute to and/or lead new site implementation projects to our Oracle blueprint as Oracle Warehouse/Logistic SME - Be responsible for evolutionary and corrective maintenance of our Oracle Blueprint across all the company for the Warehouse/Logistic area, collaborating and overseeing our support team - Understanding of integrations with legacy or cloud tools interconnected with Oracle following best practices for new implementations - Defining strategy and contribute to increase our learning curve in our path towards Oracle Cloud transition - Leading all projects followings Agile/Lean process and implementation by Tollgates - Analyzing root-causes for complex ERP business problems and closely work with managers ensuring timely execution of deliverables Fuel your passion To be successful in this role we require: - Bachelor's in STEM Majors (Science, Technology, Engineering and Math) with a minimum 10+ yrs of professional experience. - Minimum 5yrs' experience in IT project management and execution in global companies or large consulting firms. - Minimum 5 yrs of Oracle SCM Applications development, maintenance and development supervision. Knowledge of Oracle Warehouse Management, Inventory and Order Management Shipping are key requirement for the role . Knowledge of other SCM modules (WIP, ASCP ,BOM , QA) is a plus. - Have functional process/domain expertise in Supply chain - Demonstrate experience of working with cross-functional teams within a global-matrix environment. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: - Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive - Remote Working - our company offers Remote Working options, giving the employee the opportunity to work either from remote or in office or any mix that will be more suitable for the result and the employee Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: - Contemporary work-life balance policies and wellbeing activities - Comprehensive private medical care options - Safety net of life insurance and disability programs - Tailored financial programs - Additional elected or voluntary benefits The Baker Hughes internal title for this role is: Digital Technology Senior Specialist - Application Operations Engineering