University of Maryland Faculty Physicians

• Responds to a high volume of appointment requests • Answers and triages incoming calls and requests • Completes scheduling from work queues • Schedules patient appointments and reminds patients of necessary items • Documents complete and clear messages

• Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration. • Answers and triages incoming calls and requests in a prompt, professional, and polite manner. • Completes scheduling from work queues to fulfill requests from internal and external/referring providers. • Schedules patient appointments and reminds patients of necessary items to bring including their referral and medications. • Documents complete and clear messages and distributes messages regarding clinical questions and escalation messages promptly and appropriately.

• Directs, supervises, and coordinates the daily activities of a team with the Patient Access Center • Manages the coordination of patient appointments and assessments • Assures service excellence of Access Center operations to patients, physicians, and internal customers

• Responds to a high volume of appointment requests • Manages scheduling of medical exams, procedures, and tests • Collects demographic information and performs insurance registration

• Perform charge entry and payment posting • Handle reconciliation, lockbox duties, and account investigations • Follow up and collections for moderately complex accounts • Other duties as assigned

• Performs tasks related to the preparation of payroll journal entries • Reconciliation of tax and benefit accounts • Processing invoices • Responds to customer inquiries • Posts appropriate entries to general ledger • Runs required reports • Assists with the month-end close process by processing journal entries and preparing reports • Reviews banking transactions to ensure proper posting within Great Plains accounting software

• Monitor the quality and productivity of the RCMO AR and charge entry teams • Set and monitor individual and department targets • Improve and automate production services • Communicate effectively with directors, administrators, and executive staff • Supervise billing department activities including accounts receivable

• Answers incoming patient phones calls and make outgoing collection calls regarding balances due • Resolve patient questions; contacting appropriate sources when necessary • Conduct account investigation, follow-up and collections on self-pay balances; and other duties as assigned

• Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages • Completes scheduling from work queues to fulfill requests from internal and external/referring providers • Schedules patient appointments and reminds patients of necessary items to bring • Documents complete and clear messages and distributes messages regarding clinical questions and escalation messages promptly • Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.

• Responds to a high volume of appointment requests • Schedules medical exams, procedures, and tests • Serves as escalation point for questions from Specialists I and II