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Responsable des opérations

Location

Mauritius

Posted

70 days ago

Salary

0

Seniority

Senior

FrenchFlux

Job Description

Responsable des opérations

Herrera Headhunters

• Management & Leadership • Encadrer et piloter une équipe de Customer Success Managers (CSM) • Structurer le fonctionnement de l’équipe avec des objectifs clairs et des KPIs • Instaurer une culture de performance et d’exécution • Optimisation & Structuration des process • Concevoir, mettre en place et améliorer en continu les processus opérationnels • Standardiser et automatiser les workflows post-vente • Identifier les points de friction et déployer des solutions scalables • Pilotage des opérations post-vente • Superviser l’ensemble des étapes administratives et opérationnelles • Superviser l’ensemble de la relation client post-vente • Garantir un haut niveau de satisfaction et de rétention • Gérer les situations complexes ou sensibles • Piloter les processus de facturation et de recouvrement • Assurer la fiabilité et la fluidité des opérations financières • Collaborer avec les équipes financières pour optimiser la visibilité du cash-flow

Job Requirements

  • Très structuré(e), rigoureux(se) et organisé(e)
  • Fort esprit opérationnel avec une capacité d’exécution élevée
  • Expérience dans la mise en place et la scalabilité de process
  • Capacité à gérer plusieurs flux opérationnels en parallèle
  • Excellentes compétences en management et leadership
  • Excellente maîtrise des CRM (HubSpot, Salesforce ou équivalent)
  • Forte appétence pour les outils, l’automatisation et les systèmes
  • Approche data-driven et analytique

Benefits

  • N/A

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Baker Hughes logo

Digital Technology Senior Specialist - Application Operations Engineering

Baker Hughes

We take energy forward – making it safer, cleaner, and more efficient for people and the planet.

Operations70 days ago
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