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Advocacy. Expertise. Service.
Account Manager – Healthcare Markets, PBM
Location
Alabama + 38 moreAll locations: Alabama | Arizona | Colorado | Connecticut | District Of Columbia | Florida | Illinois | Iowa | Kansas | Kentucky | Louisiana | Maine | Nebraska | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | West Virginia | Wisconsin | Wyoming
Posted
63 days ago
Salary
$56.8K - $71K / year
Seniority
Senior
Job Description
Account Manager – Healthcare Markets, PBM
RxBenefits, Inc.
• Client Consultation Builds and grows relationships with brokers and clients by providing exceptional day-to-day support. • Plays a major advisory role through consultation for benefit plan and in-house pharmacy reporting needs, proactive communication, timely issue resolution and promotion of RxBenefits and PBM services and products. • Prepares and delivers accurate client requested ad-hoc and standard monthly reports. • Client and Industry Awareness Learns the Client’s organizational structure, understands the Client’s product/services and stays informed of news and organizational changes. • Stays current on drug and PBM industry market developments. • Interdepartmental communication Supports SAE during in-house pharmacy implementations for new and existing clients. • Coordinates benefit plan changes for client with the client operations teams. • Functions as the main point of contact for day-to-day support of HR and In-house pharmacy staff. • Develops and maintains effective working relationships with service partner contacts (such as analysts, underwriters, brokers & consultants, PBMs, sales and service representatives) as well as client HR and in-house pharmacy contacts. • Partners with client onboarding team to support SAE for implementations of new clients with in-house pharmacies. • Facilitates development and delivery of member communication deliverables as directed by the client: ad-hoc member letters, standard disruption letters and open enrollment materials. • Participates in benefit fairs as requested by the client. • Performs quality checks of the claims adjudication, benefit documents and internal documentation. • Assists SAE in recommending benefit plan changes. • Submits plan change requirements in coordination with SAE. • Researches, escalates, and coordinates resolution of client issues. • Maintains all required client information in the RxBenefits Sales Force system. • Assists with preparation of data audits. • Attends and participates telephonically or in person in client reviews and meetings (on pre-determined schedule) to support SAE of documenting notes and assisting with follow-up items. • Sets priorities for analytical work. • Organizes and manages client lifecycle deliverables to meet deadlines. • Thinks creatively to meet client needs and solve problems. • Meets or exceeds team and departmental goals established by the Director/VP. • Participates in ongoing educational events for skill and knowledge development. • Attends ongoing training specific to in-house pharmacy processes and procedures. • Assist with keeping department materials, contacts, intranet, etc. up to date. • Assist with the development of job aids, training materials, etc. • Presents a positive image in and out of the office to fellow employees, members, providers, and the community.
Job Requirements
- Associate or bachelor’s degree is required.
- 3+ years in an Account Manager or Implementation Specialist role with experience in a related industry (PBM, pharmacy, hospital/healthcare).
- Professional experience supporting hospital personnel and in-house pharmacies.
- High level performance with a designated partner (SAE).
- Proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, Outlook and OneNote.
- Thorough knowledge of Employee Benefits insurance.
- Displays excellent oral and written communication skills.
- Exhibits strong analytical and critical thinking skills.
- Has strong organization skills with the ability to prioritize in a dynamic environment.
- Possesses the ability to read, analyze and interpret industry policies and contract documents.
- Must be self-motivated and excel while working independently with limited supervision or within a group or team.
Benefits
- Remote first work environment
- Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
- Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
- Additional buy-up options for Short- and Long-Term Disability and Life Insurance
- 401(k) with an employer match up to 3.5% available after 60 days
- Community Service Day to give back and support what you love in your community
- 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
- Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
- Tuition Reimbursement for accredited degree programs
- Paid New Parent Leave that can be used for adoption or birth
- Pet insurance to protect your furbabies
- A robust mental health benefit and EAP service through Spring Health to support you when you need it most
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