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Associate Director – Strategic Operations
Location
United States
Posted
52 days ago
Salary
$128.9K - $157.9K / year
Seniority
Senior
Job Description
Associate Director – Strategic Operations
Code for America
• Support the design and ongoing improvement of organization-wide planning, prioritization, and review processes • Help maintain and evolve operating rhythms (e.g., planning cycles, progress reviews, leadership forums) that drive alignment and accountability • Coordinate across teams and functions to ensure priorities are understood, dependencies are surfaced, and work is aligned to strategy • Identify gaps in how strategy translates into day-to-day work by integrating data, stakeholder input, and organizational context to diagnose root causes and propose improvements to systems, processes, and coordination mechanisms • Develop and evolve internal communication strategies that support organizational clarity and shared understanding • Define and maintain communication channels, structures, and practices that connect strategy, decisions, and ongoing work • Identify breakdowns in information flow and design solutions to improve transparency, accessibility, and alignment • Lead key organizational communication channels (e.g., all-hands, leadership updates, organization-wide announcements) • Translate leadership priorities, strategic decisions, and progress updates into clear, actionable communications • Manage timelines, materials, and processes that support consistent and effective communication and coordination • Support organizational change efforts by helping translate evolving priorities into clear guidance, timelines, and expectations • Partner with leadership to coordinate communication and alignment during periods of change (e.g., new initiatives, structural shifts, planning transitions) • Help staff understand what is changing, why it matters, and how it impacts their work • Demonstrate active listening and model constructive dialogue, especially during periods of change or uncertainty. • Support the synthesis of reporting outputs into clear insights and internal updates • Help ensure progress tracking informs decision-making and is accessible across the organization • Support emerging Strategic Operations priorities, cross-functional initiatives, and special projects as needed
Job Requirements
- 7+ years of experience in strategy and operations, internal communications, organizational effectiveness, or leadership support roles
- Excellent written, visual, and verbal communication skills, with the ability to translate complex ideas into clear, actionable outputs
- Experience working closely with senior leaders, with the ability to navigate across functions and influence without direct authority
- Demonstrated experience supporting planning, reporting, or operational processes that drive alignment, accountability, and decision-making
- Experience designing and implementing internal communications strategies and systems that support organizational clarity and shared understanding
- Familiarity with service design principles and human-centered practices, and experience applying these approaches to internal systems, workflows, or organizational processes
- Strong ability to synthesize complex information (e.g., strategy, decisions, progress) and translate it into clear, accessible formats for different audiences
- Strong project management and coordination skills, with the ability to balance multiple competing priorities while maintaining high quality on mission-critical deliverables — even as organizational needs and timelines shift
- Experience supporting organizations through periods of change by providing clear communication, structured coordination, and thoughtful sequencing of information
- Ability to work iteratively as priorities evolve, helping the organization adapt to new opportunities and constraints
- Demonstrated curiosity and creativity for improving organizational systems and practices, including thoughtful experimentation with emerging tools (such as AI) to strengthen workflows, communication, and coordination
- Ability to successfully pick up new systems quickly — we use G-Suite, Slack, and Asana for internal communications and project management.
- High level of integrity — ability to handle sensitive information with discretion and maintain confidentiality.
Benefits
- Laptop provided
- A one-time $700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy
- Cell phone and/or internet reimbursement of $50 per month
- $500 annual (per calendar year) stipend towards professional development; prorated at time of hire
- Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000
- Training / guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI-related skills to support job and career growth
- Employees receive a 100% employer match on the first 3% of contributions.
- Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5%
- At least one no cost health insurance option for full-time employees for employee-only coverage
- A minimum of 80% of the cost of dependent coverage
- Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
- Paid sick time; up to 96 hours annually
- 17 weeks of paid parental and family leave
- 3 weeks of paid sabbatical after 5 years of service
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