Onclusive

• Manage platform’s implementation (setup, fine tuning) • Develop and maintain a deep knowledge of the Onclusive Social solutions • Gain an understanding of typical business challenges faced by customers • Platform troubleshooting and Q&A with clients over emails/live chat or screen sharing tools • Monitor key performance metrics across assigned client portfolios • Support during kickoff meetings and strategic business reviews with clients • Proactively identify issues that may impact a project and consult with internal resources to resolve them • Collect feedback and expectations from clients regarding product development • Animate functional trainings on the platform once mastered

• Research and maintain a comprehensive forward calendar of global corporate events • Support a team responsible for creating and checking the accuracy of key corporate data and economic indicators • Monitor company and stock exchange websites and newswires • Filter company press releases and conduct regular phone contact • Extensive checking and editing of current data

• Research and maintain a comprehensive forward calendar of global corporate events • Support a team responsible for creating and checking the accuracy of key corporate data and economic indicators • Monitor company and stock exchange websites and newswires, filtering company press releases, regular phone contact and extensive checking and editing of current data

• Drive analysis of SaaS-specific KPIs to inform business strategy • Prepare detailed financial reports and presentations for senior leadership in collaboration with the VP of FP&A • Manage and refine financial models to improve forecasting, budgeting, and scenario planning • Create and maintain dynamic dashboards using Power BI, Power Query, and Google Sheets • Support the VP of FP&A in enhancing reporting processes • Collaborate with senior stakeholders to provide financial guidance • Assist in the execution of finance transformation projects

• Sales prospecting and outbound strategy through calls, emails and social selling, with a clear focus on quality pipeline and results. • Full ownership of the entire sales cycle, from discovery and qualification to proposal, negotiation and closing. • Solution selling focused on business impact and ROI, not just product features. • Pipeline management, activity tracking and forecasting using Salesforce. • Close collaboration with Marketing, Solution Consultant and Customer Success to ensure a smooth customer journey. • Staying close to current events, market trends and competitors to strengthen sales conversations.

• Deliver high-quality clipping or Press review packages to clients globally on a daily basis • Produce a broad range of press review products for a diverse customer base by utilizing bespoke software to analyse and summarise print, electronic publications, online content, & social media • Work with the Global Content Hub (GCH) and other internal tools to track content ingestion, manage production processing, and provide quality control within a QC environment • Implement changes and create new services in the client management tools • Utilize client data provided by the Client Services team via CRM • Update client briefs with instructions on keywords, formatting, and media preferences • Provide feedback to the Client Services team regarding any issues or guidance required • Sort, edit, analyze, and format press packages according to client needs • Interpret client briefs and apply instructions on keywords, formatting, and media preferences • Summarize content in accordance with client-specific editorial requirements • Validate and ensure the accuracy of the press review • Process content efficiently and accurately • Conduct quality proofing and assurance of content in the GCH/Press Review • Receive and apply feedback from the Client Services or Operations team to update the understanding of account briefs

• Ensure all client information and updates are communicated appropriately and understood • Ensure that client updates / changes are correctly set in the editorial tool (GCH) • Follow client brief details in terms of guidance around content selection and production of summaries • Create a daily / weekly client press review in the dedicated production tool • Using client brief, make an educated and focused selection of content for the press review • Write or edit customised editorial summary linked to client requirements • Have extensive understanding of using dedicated toolkits • Provide details checks and quality check before delivering content set to the client • Provide any updates or feedback about service issues, new changes, media changes to our client-facing teams • Report any technical problems to relevant personnel (manager, IT Support) • Track any relevant service desk tickets • Regularly review your client specific services to maintain top-level quality • Provide feedback to Content team regarding any mistakes in the service

• Delivering editorial products for key UK and US clients • Managing both the selection and editorial content delivery • Maintaining timely and consistently high-quality delivery of morning news digests and press reviews • Updating Content Management and client service teams on real-time changes and issues • Creating a daily / weekly client press review in the dedicated production tool • Writing or editing customised editorial summary linked to client requirements • Providing details checks and quality check before delivering content set to the client • Reporting any technical problems to relevant personnel • Tracking any relevant service desk tickets • Regularly reviewing client specific services to maintain top-level quality • Providing feedback to Content team regarding any mistakes in the service