À propos de l’entreprise Notre client est une entreprise française en forte croissance, spécialisée dans le secteur des énergies renouvelables. Sa mission est claire : accélérer la transition énergétique en proposant des solutions innovantes permettant aux particuliers et aux entreprises d’optimiser leur consommation d’énergie et de réduire leur empreinte carbone. Dans un contexte d’expansion rapide, l’entreprise souhaite structurer et renforcer son équipe Customer Success en recrutant un(e) Customer Success Operations Lead capable de piloter, construire et faire évoluer la fonction à grande échelle. Vos missions Votre mission En tant que Lead Customer Success, vous serez responsable de la structuration et du développement du département Customer Success. Votre objectif principal sera de garantir une expérience client optimale, d’améliorer la rétention et de maximiser la valeur client sur le long terme. Vous jouerez un rôle clé entre les équipes Sales, Produit et Opérations, en mettant le client au centre de la stratégie de l’entreprise. Vos responsabilités Leadership & Stratégie - Définir et piloter la stratégie Customer Success en lien avec les objectifs de l’entreprise - Construire, structurer et faire évoluer l’équipe CSM - Définir et suivre les KPIs clés : rétention, churn, NPS, expansion revenue Gestion du cycle client - Superviser l’onboarding, l’adoption et l’engagement des clients - Garantir une expérience client fluide et qualitative sur l’ensemble du parcours - Identifier les opportunités d’upsell et de cross-sell Optimisation & Process - Mettre en place des outils, process et automatisations (CRM, reporting, workflows) - Améliorer en continu le parcours client - Remonter les feedbacks clients aux équipes Produit pour améliorer les offres Collaboration interne - Travailler en étroite collaboration avec les équipes Sales pour assurer une transition fluide des clients - Collaborer avec les équipes Produit et Marketing pour améliorer la valeur client - Être la voix du client en interne Vos compétences Profil recherché - Minimum 3 ans d’expérience en Customer Success, Account Management ou Customer Experience - Français (courant/natif) – exigé - Expérience confirmée en management d’équipe - Forte capacité à piloter la rétention, réduire le churn et développer l’expansion revenue - Esprit analytique et data-driven - Excellentes compétences en communication et gestion des parties prenantes - Profil structuré, capable de construire des process from scratch Un plus : - Expérience dans les énergies renouvelables, la green tech ou la sustainability - Expérience dans des environnements en forte croissance

• Ensure all client information and updates are communicated appropriately and understood • Ensure that client updates / changes are correctly set in the editorial tool (GCH) • Follow client brief details in terms of guidance around content selection and production of summaries • Create a daily / weekly client press review in the dedicated production tool • Using client brief, make an educated and focused selection of content for the press review • Write or edit customised editorial summary linked to client requirements • Have extensive understanding of using dedicated toolkits • Provide details checks and quality check before delivering content set to the client • Provide any updates or feedback about service issues, new changes, media changes to our client-facing teams • Report any technical problems to relevant personnel (manager, IT Support) • Track any relevant service desk tickets • Regularly review your client specific services to maintain top-level quality • Provide feedback to Content team regarding any mistakes in the service

Job Title: CME Tutor Reporting to: National Director of CME Base: Remote – Donegal Contract type: Fixed-term for two years Hours of week: Part-time – one day per week. Application closing date: Wednesday 6th May2026 12pm About the Irish College of GPs The Irish College of GPs is the professional body for general practice in Ireland. Please visit our website for more information: Irish College of GPs  The Irish College of GP’s is an equal opportunities employer. We are committed to ensuring that all job applicants and employees receive equal treatment regardless of gender, civil status, family status, sexual orientation, religion, age, disability, race, membership of the Traveller community, or any other protected characteristic under Irish equality legislation. We are committed to making reasonable accommodations to enable applicants to participate in the job application and interview process. Please email hr@icgp.ieto discuss any accommodations required. Job Purpose The Irish College of GPs CME small group learning has been the most popular type of GP educational experience since its inception in the early 1980's. The meetings aim to develop and support excellent patient care in Irish General Practice through the delivery of continuous medical education, which promotes evidence-based medicine with shared decision making, along with GP personal development. Key Result Areas (KRA’s) - Each tutor should be responsible for facilitating a minimum of three CME groups. These groups should be open to GPs who meet the requirement for the Irish College of GPs PCS and who are living or working in the catchment area of the tutor’s group. - Notify all participating GPs, by means of email and/or WhatsApp, of all small group meetings. The Tutor should ensure that at least seven two-hour meetings of formally organised accessible and worthwhile small group CME is available to each GP in the area per annum. - Provide a syllabus for all the small groups in consultation with the participants, with the National Director and with other providers of CME within the faculties in the designated area. - Tutors will prepare meetings based on educational material which has been assessed at the national tutor workshop or on material that they have prepared themselves which promotes evidence-based medicine with shared decision making along with GP personal development. The topics covered should range from therapeutic and clinical skills to attitudinal meetings and management skills. The meetings should be in keeping with the vision and mission statement of the network. - Use assessment methods to evaluate the benefits of the programme to individual participants as part of the curriculum. - Maintain full attendance records of all meetings and return these monthly to the National Director. These monthly reports should include the number of meetings held, their format, the attendance at each meeting, a copy of the agenda and material used and evaluation sheets. - Provide participants with a CPD Code or certificate of attendance detailing CPD points and entitlement to GMS study leave. - Adhere to the Irish College of GPs Sponsorship policy in any dealings with sponsors of educational events - Attend the complete CME Tutor’s workshop three times per year. - CME Tutors will adhere to all relevant policies and guidelines on the CME Tutor Network Scheme. This will include, but not limited to, participating in scheme visits, maintenance of records, attendance at workshops and submitting reports to National Director of CME as required. - In relation to Group Leaders, CME Tutors should oversee and manage group leaders as laid down in the scheme polices and guidelines. - The tutor may be required to participate in research to demonstrate learning outcomes of the CME network or similar projects. Person specification The ideal candidate will have the following knowledge, skills, expertise and competencies: Qualifications & experience Essential    - Registration on the Register of Medical Specialists in the division of General Practice (Medical Council). - Must be a member of the Irish College of General Practitioners, holding MICGP and in good standing. - Practising general practitioner doing a minimum of five clinical sessions a week living and practising within or near the designated Irish College of GPs Faculty area.  - Must be enrolled on and fully compliant with the Irish College of GPs Professional Competence Scheme.  Behavioral competencies - Proven professional knowledge & experience - Organisational skills - Education provision skills - Communications and interpersonal skills - Self-Management

• Owning and continuously optimising the GTM tech stack — primarily Clay, Lemlist, and Salesforce — ensuring everything runs reliably and scales as the business grows • Building and managing AI-driven outbound campaigns end-to-end, from audience segmentation and initial outreach through to booked meetings • Designing and maintaining data integrations and automated workflows that keep information flowing accurately and in real time across all systems • Keeping CRM data clean, structured, and duplicate-free — this is non-negotiable • Building dashboards and reports that translate complex data into clear, actionable insights for Sales, Marketing, and leadership • Partnering with Sales, Marketing, and RevOps teams to identify bottlenecks, streamline processes, and improve campaign performance • Using API-based automation tools (e.g. Make, Zapier) to connect systems and eliminate manual work wherever possible