• Become a guide in Workday's Implementation Methodology and demonstrate it on all engagements. • Lead the implementation of 3 - 5 simultaneous projects. • Show strength in the Workday product suite – Financials, HCM, and/or Payroll. • At times, participate in the sales cycle to gather requirements, formulate delivery approach, and develop a proposal/SOW. • Provide guidance and mentoring to those Professional Service resources working on their implementations. • Ensure projects are accurately planned, staffed and tight management of scope and budget/resource forecasting. • Work with the internal customer project manager to identify/resolve all issues that could impact project scope and/or timeframes. • Present at Executive Steering Committee meetings. • Ensure the client takes advantage of Workday standard methodologies. • Be a liaison for professional services when interacting with sales and/or development. • Find opportunities to position other service offerings. • Ensure the client can serve as a reference upon completing their implementation. • Assist in the transition of the customer from professional services to product support. • Ensure the project is delivered within the budget outlined in the SOW. • Present clients with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW.

• Monitor leasing performance metrics across markets to identify trends, gaps, and opportunities. • Translate data insights into actionable training and coaching initiatives. • Partner with cross-departmental business partners to address performance challenges and elevate results. • Design and deliver a structured onboarding and ongoing professional development curriculum for Leasing and Operations team members. • Incorporate field feedback into training and process improvements. • Collaborate with cross-departmental business partners to identify coaching opportunities within operations. • Provide targeted coaching and training to individuals or teams to strengthen performance outcomes. • Reinforce accountability standards through structured follow-up and performance tracking. • Support the rollout of new initiatives, systems, or policy updates that impact leasing performance.

• Responsible for the effectiveness of the field organization in the region to achieve the defined KPIs for the Vivaris and Berentzen brands in the domestic market • Directly manage a team of approximately 8 Area Sales Managers • Responsible for establishing field team processes and structures in collaboration with the National Field Manager • Deploy resources at the point of sale (POS) based on potential to meet field-specific KPIs • Coach and develop the entire team • Support the National Field Manager in managing the overall sales force • Manage smaller key accounts and multi-site business operators (MBUs) • Work cross-functionally with other sales areas and across the company • Monitor competitors and track sales and potential development within the sales territory • Attend trade shows as required

About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. Overview As an Engagement Lead at Glia, you will build relationships with Glia’s largest prospective customers. You will advise these customers throughout the sales process as they explore how Glia can help with their transformation. Your expertise and advice will be key in building customer confidence that Glia will be their best partner. During implementation you will orchestrate the efforts of a project team composed of a diverse set of technical and project management-focused roles. You will keep the project team focused on delivering the strategic business results that the customer expects to gain through Glia. Responsibilities - Pitch Glia implementation approach to select customers during sales motion and be viewed as a subject matter expert - Provide strategic insights and advice to customer executives throughout implementation and tightly coordinate handoffs with Account Executives and Customer Success Managers - Understand customer business objectives and how their implementation requirements support those business objectives - Communicates customer priorities to all Glia roles throughout implementation and holds team accountable to meeting priorities—roles may include, but are not limited to, launch manager, solution architect, conversation consultant, implementation engineer, account executive, and customer success manager - Influence and advise customer on change management and transformation initiatives tangential to the technical implementation of Glia - Provide expert advice to customers on Glia products and industry best practices - Accountable for successful E2E implementation of strategic customer projects—specifically the project should be on budget, on time and achieve customer ROI - Accountable for product adoption and subsequent renewal and expansion following the customer’s launch - Stay informed on industry trends and their impact on customers Requirements - 10+ years of experience in professional services with several years leading large scale engagements - Experience cultivating and maintaining executive relationships - Strong team leadership skills drawing mostly from referent and expert power - Executive-level visual and oral communication skills with ability to adapt communication style from executives to project and technical teams - Experience conducting business transformation, change management, and program management in enterprise settings - Ability to travel 4-12 times per year - Bachelor's degree in Business, IT, or related field - Preferred: Advanced degree (e.g. MBA) in related field - Preferred: Experience with financial services, insurance, and any other high trust industries Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com