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Bringing you a better way to build software.
Java Product Support Engineer
Location
Colorado
Posted
58 days ago
Salary
0
Seniority
Senior
Job Description
Java Product Support Engineer
Sonatype
• Debug and troubleshoot incidents with Sonatype products and solutions • Reproduce defects and file actionable issues for product engineering • Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more) • Represent Technical Support and customer interests in Engineering and Product Management discussions • Assist product management in developing and prioritizing enhancement lists • Summarize, communicate, and escalate customer experiences to management • Contribute to and maintain our Knowledge Base • Contribute to our diagnostic tools and utilities, and create new ones • Respond to customer inquiries via support cases, email, chat, and phone
Job Requirements
- 3+ years experience supporting complex enterprise software solutions
- Ability to read and understand Java code is necessary
- Experience using Rest APIs
- Experience with testing and/or development of production quality Java based web applications
- Solid experience with Linux command line tools
- Experience with SQL databases (PostgreSQL is a plus)
- Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
- Experience with scripting languages (Python, Bash, Typescript, etc.)
- Experience with a major cloud platform like AWS, Azure or GCP
- Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
- Experience with container technology like Docker, Kubernetes or similar.
- Exceptional communication skills --> Written and verbal
- Solid English proficiency
- Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges
Benefits
- Parental leave
- Diversity and inclusion working groups
- Flexible working practices
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