Rasa

• Lead the user experience vision for a core product area, actively shaping the team's roadmap and goals alongside product and engineering counterparts. • Lead the end-to-end design process — from research and ideation through prototyping, testing, and launch. • Provide critical design feedback on adjacent product areas to ensure a cohesive, unified experience across Rasa's portfolio. • Conduct user research, usability testing and customer interviews to ensure our solutions are genuinely user-centered. • Share quantitative and qualitative data with the entire product team in an articulate way to enhance the organization's understanding of our products and users. • Design approachable, intuitive interfaces that make advanced AI technologies accessible to non-technical users. • Foresee future user needs and deliver design solutions that are scalable, addressing complex user and technical problems across various features. • Stay ahead of industry trends, tools, and best practices to keep our product — and your craft — at the cutting edge.

• Drive revenue growth by identifying, cultivating, and closing complex deals with Fortune 500 and Global 2000 enterprises. • Build and execute a territory plan to target high-value enterprise accounts. • Navigate multi-stakeholder sales cycles (6-12 months) involving technical champions (Developers, Architects) and economic buyers (C-Suite, LOB Heads). • Bridge the gap between technical value and business outcomes. • Lead a virtual account team (Solutions Engineers, Customer Success, Product) to win the technical win and the commercial win. • Drive and prove technical capabilities and business value of Rasa’s platform. • Forecast and manage your sales activity and pipeline to consistently hit revenue targets. • Work closely with our customer success team and develop new opportunities for our existing customers. • Collect and deliver customer feedback to the product team.

• Drive revenue growth by identifying, cultivating, and closing complex deals with Fortune 500 and Global 2000 enterprises. • Understand and communicate how Rasa can be used across multiple industries and manage complex deal cycles. • Build and execute a territory plan to target high-value enterprise accounts. • Navigate multi-stakeholder sales cycles (6-12 months) involving technical champions and economic buyers. • Bridge the gap between technical value and business outcomes. • Lead a virtual account team to win the technical win and the commercial win. • Drive and prove technical capabilities and business value of Rasa’s platform. • Forecast and manage your sales activity and pipeline to consistently hit revenue targets. • Work closely with the customer success team and develop new opportunities for existing customers. • Collect and deliver customer feedback to the product team.

• Drive revenue growth by identifying, cultivating, and closing complex deals with Fortune 500 and Global 2000 enterprises • Understand and communicate how Rasa can be used across multiple industries • Manage complex deal cycles • Build and execute a territory plan to target high-value enterprise accounts • Navigate multi-stakeholder sales cycles (6-12 months) involving technical champions and economic buyers • Lead a virtual account team to win the technical win and the commercial win • Forecast and manage your sales activity and pipeline to consistently hit revenue targets • Work closely with our customer success team and develop new opportunities for existing customers

• As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products. • Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success. • Support customers through reactive issue resolution, escalating to other teams when necessary. • Help champion an environment for ongoing strategic customer success. • Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development. • Build and enhance AI-powered tooling to improve customer support workflows. • Participate in Rasa internal training and education sessions.

• Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products. • Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success. • Support customers through reactive issue resolution, escalating to other teams when necessary. • Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development. • Participate in Rasa internal training and education sessions.

• Representing the Rasa brand and providing an exceptional experience for our prospects. • Researching accounts, identifying leads, and tenaciously qualifying new opportunities. • Consistently maintaining a high volume of activity including outbound calls, emails, & social. • Accurately tracking interactions and pipeline generation information in Salesforce. • Evangelizing Rasa’s platform, mission, and vision. • Collaborating with sales, marketing, and demand generation to optimize the sales funnel and build our sales pipeline efficiently. • Consistently exceeding quota targets.

• Lead architecture and technical design for major features in Hello Rasa — the developer playground that gives engineers a fast, code-first path into building production-grade AI agents with CALM • Drive product discovery alongside PMs and Designers — proactively identifying problems and shaping solutions before they're handed to you • Make decisions under ambiguity: break down complex, uncertain projects into clear milestones and move the team forward without waiting for perfect requirements • Set the standard for code quality through rigorous code reviews, sharp documentation, and a sustained commitment to engineering excellence • Navigate and improve our tech stack: Python 3, Fly.io, Redis, RabbitMQ, Postgres, GitHub Actions, AWS, Kubernetes, and related frameworks • Balance pragmatism and correctness: solve user problems without over-engineering; know when to optimize and when to ship

• Establish strong, scalable customer relationships that drive adoption, retention, and expansion • Lead a world-class team of Customer Success Managers (CSMs) and partner deeply with Engineering-led Customer Success Engineers (CSEs) and Forward Deployed Engineers (FDEs) • Direct accountability for protecting and growing our Enterprise ARR • Implement and enforce a rigorous "Success Criteria" mandate • Optimize the "Internal Knowledge Transfer" (IKT) process • Drive the team to achieve 90-Day ROI Focus milestones • Partner with CSEs to manage the "Technical Red Flag" system • Define a standardized renewal motion with fixed cadence

• Quickly qualifying and routing high-intent leads to Account Executives • Driving speed-to-lead and ensuring every qualified prospect gets a great first experience • Following up on high-value marketing leads (events, content downloads, demo requests, etc.) • Partnering closely with marketing to improve lead quality, messaging, and conversion rates • Identifying which leads should be worked manually vs. automated and helping trigger the right workflows • Managing lead flow across territories and ensuring proper assignment and handoff • Accurately tracking all activity and lead progression in Salesforce • Representing the Rasa brand with clarity, professionalism, and strong communication