Acentra Health, LLC

Role Description Acentra Health is looking for a Provider Educator to join our growing team. The Provider Educator plays a critical role in ensuring high-quality, person-centered services within the West Virginia Intellectual/Developmental Disabilities Waiver (IDDW) Program. This position is responsible for: - Developing, delivering, and monitoring training and technical assistance for waiver providers to promote compliance with Medicaid regulations, the WV IDDW Policy Manual, and best practices in service delivery. - Overseeing provider contractual requirements to enhance positive relations and managing customer service experience. - Serving as the provider educational coordinator, focusing on quality improvement initiatives, and staying informed about updates to automated review systems. - Conducting provider reviews (onsite and desk audits), including completing associated reports, and completing special projects as assigned. Qualifications - Bachelor’s degree in a Human Services Field. - Must reside in the State of West Virginia. - 3+ years experience with the WV IDDW Program. Requirements - Strong understanding of the WV IDDW Policy Manual. - Excellent communication and presentation skills. - Ability to interpret complex regulations and translate them into practical guidance. - Strong organizational and prioritization abilities. - Analytical skills to identify trends and recommend improvements. - Proficiency in Microsoft Office, virtual training platforms, and (preferably the UMC Web Portal). Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more.

Role Description Acentra Health is looking for a Clinical Reviewer (LPN, LVN, RN) to join our growing team. The purpose of this position is to review medical records against appropriate criteria in conjunction with contract requirements to determine medical appropriateness. This is a remote position. The selected candidate will typically work Monday-Friday from 8:00 AM – 5:00 PM Eastern AND from 10:00 AM - 7:00 PM Eastern one day, every other week, as assigned. - Assures accuracy and timeliness of all applicable review-type cases within contract requirements. - Assesses, evaluates, and addresses daily workload and queues; adjusts work schedules daily to meet the workload demands of the department. - In collaboration with supervisor, responsible for quality monitoring activities, including identifying areas of improvement and plan implementation of improvement areas. - Maintains current knowledgebase related to review processes and clinical practices related to the review processes, functions as the internal resource to nurse reviewers regarding all review process questions and/or concerns. - Functions as provider liaison and contact/resource person for provider customer service issues and problem resolution. - Performs all applicable review types as workload indicates. - Fosters positive and professional relationships and liaises with internal and external customers to ensure effective working relationships and team building to facilitate the review process. - Attends training and scheduled meetings for maintenance and use of current/updated information for review. - Cross-trains and performs duties of other contracts to provide a flexible workforce to meet client/customer needs. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. - The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary. Qualifications - Active, unrestricted Licensed Practical Nurse (LPN) license, Licensed Vocational Nurse (LVN) license, or Registered Nurse (RN) license from the state where you reside, per contract/state requirements. - Associate's degree or practical/vocational nursing diploma or nursing certificate program, in accordance with state requirements. - Medical record abstracting skills, including knowledge of medical record organization, medical terminology, and disease processes. - Strong clinical assessment and critical thinking skills. - Will typically work Monday-Friday from 8:00 AM – 5:00 PM Eastern AND from 10:00 AM - 7:00 PM Eastern one day, every other week, as assigned. Requirements - Bachelor's Degree from an accredited college or university in a related field. - 1+ years Utilization Management/Utilization Review. - 1+ years Private Duty Nursing OR Home Health experience. - Excellent written and verbal communication skills. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more. Company Description Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Role Description Acentra Health is looking for a Development Manager to join our growing team. The role of the Development Manager is to manage day-to-day supervision of assigned Developers, overseeing the delivery of application support and maintenance for assigned project/program or the subsystem(s)/COTS products across project(s), and provide leadership and direction to the team members across all aspects of delivery. - Collaborate with delivery development managers to provide day-to-day management and supervision of team members. - Collaborate with cross-functional managers to define and assess the development process across multiple projects, applications, and programs. - Understand team capabilities, provide guidance, coaching, and mentoring to ensure corporate goals are met. - Work with program and delivery teams on client-facing developer allocations. - Apply communication skills, problem-solving skills, and knowledge of best practices to guide the team on issues related to the design, development, security, and deployment of solutions and software systems. - Manage multiple internal initiatives aimed at continually improving the development organization, its cross-training and onboarding programs, and keeping it modern and in tip-top shape. - Measure and enforce the use of coding standards and best practices. - Ensure a strong customer service focus across the application and program development function. - Responsible for facilitating administrative employee functions such as performance management, evaluations, reviews, etc. - Performs technical oversight and assessment of application and program development, development processes and people to ensure both project and corporate goals are met. - Supports proposal development by reviewing technical solution and pricing estimates. - Manages the development projects, new initiatives, and provides quality control on assigned project. - Guides team on issues related to design, development and deployment of solutions and software systems, applying expertise and knowledge of development field. - Enforces use of coding standards and best practices. - Provides technical solutions to development team. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications - Bachelor’s or Master’s Degree or equivalent experience in lieu of degree. - 10+ years of software development leadership, as related to job responsibilities. - 3+ years of people management and development leadership experience at large complex organizations (Matrix experience a plus). Requirements - Demonstrated working experience collaborating with cross-functional teams drawing consensus and documenting new standards and processes. - Waterfall, Iterative, Agile, and blended development methodologies experience. - Strong working experience with Jira. - Experience in the healthcare industry. - Knowledge/past working experience of OOP concepts, including at least 1 OOP language (Java preferred). - Managing application development on Java Spring framework. - Various front-end technologies (HTML5, JQuery JavaScript, etc.). - Relational & Non-relational databases. - Good understanding of COTS products (Oracle, Cognos, Oracle E-Business Suite, etc.). - Power BI preferred, or similar metrics reporting tool. - Service-oriented or microservices architecture is strongly preferred. - Expert level experience in Java technologies, APIs and integrations. - Understanding of Healthcare domain with experience in MMIS system is added preference. - Good experience configuring application code on-premise and cloud infrastructure (such as Amazon Web Services (AWS), Oracle Cloud, IBM cloud). Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more.

Role Description The Instructional Design and Training Specialist is responsible for overseeing the internal training team. They play a pivotal role in leading a team of instructional designers to create engaging, effective, and scalable learning experiences. This role combines leadership, project management, and instructional design expertise to ensure the successful delivery of learning solutions aligned with organizational goals. Additionally, the Specialist is responsible for writing and editing the learning content for end-user training and creating job aids and documentation. - Provide Acentra Health Program Director, Client Training Manager, or Acentra Health Learning Director with project and content development expertise and management. - Oversee the design and development of learning programs from concept to delivery. - Manage one or more workstreams. - Manage timelines, resources, and stakeholder expectations. - Ensure projects are delivered on time, within scope, and aligned with quality and team standards. - Provide guidance on the day-to-day activities of internal training team members, including prioritization of work, development and execution of work plan tasks, coordination of resources, and meeting plans. - Prepare and maintain documentation and all course materials for role-based education. - Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM). - Review and approve learning materials including eLearning, instructor-led training, job aids, and blended learning solutions. - Manage the development and implementation of training programs for the assigned applications and impacted end users. - Act as a resource to aid in E-Learning course development, ongoing new hire education, go-live/end-user support, and other duties pertinent to onboarding & education. - Ensure learning solutions are inclusive, accessible, and measurable. - Collaborate with subject matter experts, business leaders, and other L&D team members. - Translate business needs into effective learning strategies. - Communicate project status and outcomes to stakeholders. - Establish and maintain design standards, governance, and best practices. - Evaluate learning effectiveness and recommend improvements. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications - Bachelor degree or equivalent experience in lieu of a degree may be considered. - A minimum of 7 years of progressive experience in instructional design, focused on employee training, with at least 5 years in a senior role. - Ability to pass a National Agency Check Investigation (NACI). - Proficiency in authoring tools (e.g., Articulate Storyline, Adobe Captivate), LMS platforms, and multimedia tools. - Strong understanding of adult learning theory, instructional design models, and assessment strategies. - Excellent communication, collaboration, and organizational skills. - Experience managing multiple projects and leading cross-functional teams. - Strong strategic thinking, analytical, and presentation skills, with the ability to use data to inform decisions and demonstrate the impact of learning initiatives. - Strong leadership, communication, and collaboration skills, capable of gathering stakeholder needs and executing a strategy to meet them. - Experience with HR technology solutions and platforms that support employee engagement and feedback. Requirements - Masters Degree (preferred). - Proven experience leading training development in a decentralized model, collaborating with multiple stakeholders with various training needs (e.g., technology, compliance, customer care, etc.), and establishing a governance structure that enabled strategy execution. - Knowledge of Accessibility standards. - Certifications in instructional design. - Project management experience preferred. - Highly proficient in Microsoft Office 365 Suite. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more.

Role Description Acentra Health is looking for a Banking Operations Analyst to join our growing team. The Banking Operations Analyst ensures the integrity and efficiency of the IHSC program’s financial operations by managing cash flow, payment processing, and bank account activity. This role is critical to maintain timely and accurate provider payments, safeguarding funds through robust internal controls, and ensuring compliance with state and federal financial regulations. By overseeing treasury functions and serving as the primary liaison with banks, vendors, and client fiscal offices, the position supports the organization’s financial stability and operational excellence. - Daily Cash & Treasury Management - Monitor and manage program bank accounts, balances, and transaction activity. - Ensure adequate funding for all provider payments, capitation runs, and refunds. - Initiate or approve ACH, EFT, wire transfers, and other disbursements including automated transfers. - Work closely with the client’s treasury or accounting teams to coordinate fund draws. - Payment Processing Oversight - Oversee automated and manual payment cycles. - Ensure payments to providers are accurate, timely, and in compliance with federal/state rules. - Resolve payment failures or returned transactions. - Manage stop-payments, reissues, voids, and stale-dated checks. - Reconciliation & Financial Reporting - Perform or oversee daily, weekly, and monthly bank account reconciliations. - Reconcile payment files, EFT batches, and claim payment reports. - Identify and resolve reconciliation discrepancies promptly. - Produce financial reports required by the funding agency, internal audit, or external auditors. - Compliance, Controls & Audit Support - Maintain internal controls related to: - Segregation of duties - Authorization checkpoints - Fraud detection - System access for financial modules - Prepare or support compliance with: - State and Federal financial guidelines as applicable - Audit requirements (internal, external, SOC, etc.) - Vendor, Bank, and Agency Coordination - Serve as the primary contact with: - Banks (EFT/ACH issues, file format changes, account setup) - Client fiscal offices (funding approvals, reporting) - Payment processors / clearinghouses - Coordinate testing and implementation of banking file formats, e.g., NACHA, BAI2, CTX. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications - Bachelor’s degree in Finance, Accounting, Business Administration, or related field (contractually required) - 5+ years of experience in treasury operations, cash management, or payment processing - Strong background in bank reconciliations, ACH/EFT processing, and financial reporting - Experience working with banks, payment processors, and clearinghouses - Familiarity with state and federal financial compliance requirements - Proficiency in banking file formats (e.g., NACHA, BAI2, CTX) - Advanced Excel skills and experience with financial systems or ERP platforms - Knowledge of internal controls and audit processes Requirements - Strong analytical and problem-solving skills - Excellent attention to detail and accuracy - Certified Treasury Professional (CTP) or CPA designation - Experience in healthcare or government-funded programs - Knowledge of SOC audit requirements and financial compliance frameworks Benefits - Comprehensive health plans - Paid time off - Retirement savings - Corporate wellness - Educational assistance - Corporate discounts - And more

Role Description Acentra Health is looking for a Operations, SVP to join our growing team. The Senior Vice President (SVP), Operations of state Assessment programs, will serve as a key executive leader supporting a large contract in New York. This role is accountable for the operational, financial, and strategic performance of the program, with responsibility spanning service delivery, operational excellence, client partnership, compliance, performance outcomes, and overall contract execution. The SVP ensures that operational performance consistently meets contractual obligations, service level agreements (SLAs), regulatory requirements, quality standards, and financial targets while fostering a culture of accountability, innovation, collaboration, and continuous improvement. As the leader, you will champion operational innovation through automation, analytics, artificial intelligence (AI), and technology-enabled service delivery models that improve efficiency, quality, scalability, and stakeholder experience. The role requires a sophisticated understanding of healthcare operations, the role of independent assessment within public sector programs, technology-enabled service delivery, policy and regulatory environments, financial management, and large-scale organizational leadership. Qualifications - Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Nursing, Health Information Management, or related discipline required. - Minimum of 15 years progressive leadership experience in healthcare operations, managed care, government healthcare programs, utilization or related healthcare services. - Minimum of 10 years in senior leadership roles in assessment related programs and operations. - Demonstrated experience managing P&L responsibility, operational performance, and contractual compliance within highly regulated healthcare environments. - Master’s degree in business administration, Healthcare Administration, Public Health, or related field strongly preferred. - Experience with Government healthcare programs and government-sponsored healthcare initiatives, to include Medicaid and Medicare. - Managed care, utilization management, care management, or population health operations. - Enterprise operational transformation and process improvement. - Technology implementation and operational integration and process improvement. - Strategic planning and organizational growth initiatives. - Contract management and performance-based delivery models. - Multi-site and geographically dispersed operational leadership. Requirements - Provide executive oversight for operational delivery across assigned contracts, programs, and markets, ensuring achievement of financial, operational, quality, and client satisfaction goals. - Drive operational transformation initiatives focused on scalability, process optimization, innovation, and technology enablement. - Maintain full accountability for P&L performance across assigned operational portfolios, including revenue, expense management, forecasting, margin optimization, and financial stewardship. - Partner with Finance and executive leadership to develop annual operating plans, budgets, and long-range financial strategies. - Analyze operational and financial performance metrics to identify trends, risks, and opportunities and implement corrective actions as necessary. - Lead executive-level communications and presentations with internal leadership, clients, regulatory agencies, and external stakeholders. - Collaborate cross-functionally across operations, technology, clinical, compliance, legal, finance, and business development teams to achieve enterprise objectives. - Partner with technology, product, analytics, and business leaders to modernize operational processes and implement innovative service delivery models. - Ensure operational readiness and change management strategies are effectively executed during technology implementations and transformation initiatives. - Foster a culture of innovation, while balancing appropriate governance, regulatory compliance, and risk mitigation. - Develop and monitor key performance indicators (KPIs), quality metrics, and service level agreements (SLAs), to drive accountability and continuous improvement. - Lead performance improvement initiatives to address operational risks, quality concerns, and service delivery gaps. - Ensure operational compliance with all contractual obligations, accreditation standards, regulatory requirements, and corporate policies, including HIPAA privacy and security standards. - Monitor and interpret changes in healthcare policy, public sector regulations, and industry trends to proactively guide operational strategy and client solutions. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more.

Role Description Acentra seeks a Developer, Senior to join our growing team. The Developer, Senior is responsible for designing, enhancing, and supporting complex enterprise applications across a diverse technology stack, including: - Legacy .NET applications - Modern .NET Core microservices - Angular-based front ends - Distributed job processing systems This role requires strong troubleshooting and production support skills, collaboration with infrastructure teams in cloud environments, and a focus on improving performance, reliability, and maintainability while supporting ongoing modernization efforts. Position is remote, but candidates based in (Location), or Location 2 area preferred. Job Responsibilities: - Lead the design, development, troubleshooting, and enhancement of enterprise .NET applications, including a large monolithic .NET application, legacy ASPX applications, and .NET Core–based microservices. - Provide advanced production support, including issue triage, root cause analysis, and resolution across web, mobile, distributed jobs, and cloud-hosted environments. - Drive modernization, performance, and reliability improvements while maintaining stability across legacy and modern technology stacks. - Design and develop scalable full-stack solutions using C#, .NET/.NET Core, Angular, and related frameworks. - Possess working knowledge of AWS services to effectively troubleshoot application issues and collaborate with the infrastructure team during deployments and production incidents. - Develop and optimize distributed background jobs and integrations, ensuring reliability and fault tolerance. - Implement and maintain Azure CI/CD pipelines, supporting automated builds, deployments, and release management. - Design, query, and optimize data solutions using SQL Server and PostgreSQL, including performance tuning and data modeling. - Collaborate with QA, operations, and infrastructure teams to deliver secure, resilient, and supportable solutions. The list of responsibilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time. Qualifications - Bachelor’s degree in computer science or a related field. - 6+ years of software development experience. - Strong experience with .NET technologies, including C#, ASP.NET, legacy ASPX applications, Entity Framework and .NET Core. - Proven experience developing full-stack applications, including front-end frameworks such as Angular. - Hands-on experience supporting applications throughout the software development life cycle (SDLC), including design, development, testing, deployment, and production support. - Experience with CI/CD pipelines, build automation, and release processes (Azure DevOps or similar tools). - Solid knowledge of relational databases, including SQL Server and PostgreSQL, with experience in query optimization and performance tuning. - Working knowledge of cloud environments (AWS) sufficient to troubleshoot application and deployment issues in collaboration with infrastructure teams. Requirements - Experience supporting and modernizing large-scale legacy applications while transitioning to microservices-based architectures. - Prior experience with production support, incident management, and root cause analysis in complex, distributed systems. - Familiarity with healthcare, claims, or prior authorization systems and related regulatory environments. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more. Company Description Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Role Description Acentra Health is looking for a Service Support Facilitator to join our growing team. The purpose of this position is to facilitate the delivery of service support and administrative functions necessary for effective operation and delivery of services. The Service Support Facilitator is vital to the program's success by conducting initial and annual assessments which are used in determining medical eligibility. This position is remote, but candidates must reside within the State of West Virginia. - Coordinate and support the delivery of services in accordance with organizational policies and procedures. - Assist in managing service delivery processes. - Monitor performance indicators and make adjustments as needed. - Schedule, conduct and appropriately document member assessments within prescribed timelines. - Enter assessment data into the web system. - Participate in inter-rater activities to ensure consistency in the administration of the assessment instruments and adherence to assessment protocols. - Support in overseeing department procedures and participating in quality assurance/improvement initiatives. - Conduct educational sessions for family members and agencies, covering policies related to assessments and budgetary matters. - Complete satisfaction survey with a focus on achieving positive results from respondent feedback. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications - Bachelor’s degree in social work or a related field. - Active and unrestricted licensure for the state of West Virginia as a LSW or higher (LGSW, LCSW). - 2+ years of experience with assessments of children and families. Requirements - Experience in a healthcare setting. - Medicaid/Public Sector service experience. - Proficient understanding of person-centered planning principles. - Familiarity with various computer applications and adept at navigating multiple screens. - Demonstrated ability to uphold confidentiality standards and ensure HIPAA compliance when evaluating pertinent issues. - Strong organizational skills. - Exhibits a sense of urgency to meet deadlines effectively. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more.

Role Description Acentra Health is looking for a Network Recruiter - EAP - to join our growing team. This position will play a key role in expanding and managing Acentra Health’s nationwide network of EAP providers. The Recruiter will strategically source, engage, and onboard EAP Providers across a broad range of specialties—spanning counseling services to critical incident response providers. Unlike traditional hospital recruiting, this role focuses on attracting mental health clinicians for flexible, as-needed EAP work. Responsibilities include: - Develop and implement innovative sourcing strategies to attract mental health EAP clinicians, including digital outreach, specialty-focused campaigns, and direct engagement. - Recruit licensed mental health professionals across diverse specialties (e.g., counseling, psychology, social work) to support quality of care and utilization management review needs. - Conduct warm and cold outreach to clinicians through phone, email, networking, referrals, and digital recruitment strategies. - Maintain an active pipeline to ensure a scalable, ready to deploy EAP network. - Serve as a primary point of contact for prospective and current providers through phone and email communication channels. - Communicate professionally as a representative of Acentra Health to ensure an exceptional provider experience. - Respond promptly to provider inquiries and communicate key information to internal teams. - Negotiate market-specific rates with providers to ensure quality and cost-effectiveness, while delivering compelling value propositions that align provider’s capabilities with organizational needs. - Manage the provider onboarding process, ensuring timely and accurate completion of all applications and documentation. - Monitor credentialing milestones and compliance requirements with high attention to detail. - Ensure adherence to corporate policies, including HIPAA Privacy and Security rules. - Monitor network capacity to ensure adequate clinical coverage across behavioral health specialties. - Apply target recruitment strategies to address coverage gaps and evolving specialty needs. - Track operational metrics and provide regular updates to leadership. - Support departmental tasks, initiatives, and projects assigned. - Contribute to continuous improvement of recruitment, onboarding, and provider engagement processes. - Experience with facilitating and assisting provider inquiries about credentialing and contracts. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications - High school diploma or equivalent - 2+ years of provider-facing experience in healthcare, provider relations, network recruitment, healthcare staffing, EAP operations, behavioral health recruitment, or related healthcare environments. - Experience engaging healthcare providers through phone, email, or direct outreach. - Comfortable learning and utilizing recruitment systems, databases, and technology platforms. - Strong organizational, communication, and relationship-building skills. - Ability to manage multiple priorities in a fast-paced environment. Requirements - Bachelor's Degree (Preferred) - Salesforce Experience (Preferred) - Recruiter experience (Preferred) - High integrity, detail-oriented, and strong work ethic. - Excellent verbal and written communication skills. - Excellent organizational skills and ability to work independently. - Strong teamwork and customer service skills. - Proven ability to recruit across multiple specialties. - Strong written communication and outreach skills. - Highly organized, deadline-driven, and self-directed. - Creative thinker who can engage physicians beyond traditional sourcing methods. Benefits - Comprehensive health plans - Paid time off - Retirement savings - Corporate wellness - Educational assistance - Corporate discounts - And more

Role Description Acentra Health is looking for a Director, Contracts and Contracting Services to join our growing team. The Director, Contracting and Contract Services is responsible for leading Acentra Health’s contracting function, including: - Drafting, review, negotiation, execution, and management of a broad range of agreements across the organization. - Serving as a key business partner to leadership, ensuring contracts align with business objectives while managing legal and operational risk. - Driving consistency, efficiency, and quality within the contracting process. - Establishing standards, improving workflows, and developing a high-performing team. - Partnering cross-functionally to support enterprise priorities and navigate complex regulatory and contractual requirements. Job Responsibilities: - Lead and manage the contracting and contract services function, including contract review, negotiation, administration, workflow management, and team performance. - Develop, mentor, and supervise contracting professionals, including contract managers and specialists. - Establish and maintain standards, processes, templates, playbooks, and escalation protocols to improve contract quality, consistency, and efficiency. - Partner with business leaders to align contracting support with company objectives, revenue goals, operational capabilities, compliance requirements, and client needs. - Lead or oversee the drafting, review, and negotiation of a wide range of agreements, including: - Government contracts - Subcontracts - Vendor agreements - Technology licensing agreements - SaaS agreements - Business associate agreements - Nondisclosure agreements - Data use agreements - Teaming agreements - Consulting agreements - Procurement-related contracts - Negotiate key contract terms, including: - Limitation of liability - Indemnification - Data security - Privacy - Intellectual property - Service levels - Audit rights - Termination rights - Payment terms - Confidentiality - Compliance obligations - Assess contract terms for legal, operational, financial, privacy, security, regulatory, and reputational risk. - Maintain working knowledge of government contracting requirements, procurement processes, flow-down clauses, and public sector contracting practices. - Partner with legal, compliance, privacy, information security, and operations teams to address regulatory and contractual requirements, including HIPAA and data protection obligations. - Evaluate and improve contracting workflows, intake processes, approval structures, template usage, contract lifecycle management systems, reporting, and recordkeeping. - Develop and implement metrics and reporting to track contract volume, cycle time, risk exposure, negotiation outcomes, and team performance. - Support implementation and optimization of contract lifecycle management tools and related technologies. - Identify recurring contract issues and recommend process, policy, template, or training improvements. - Provide leadership and direction across the contracting and contract services team. - Oversee team performance, workload management, and professional development. - Foster a culture of accountability, quality, and continuous improvement. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications - Bachelor’s degree required; advanced degree, law degree, MBA, or relevant professional certification preferred. - Ten or more years of progressive experience in contracting, contract management, or procurement. - Strong experience in government contracting and public sector procurement environments. - Demonstrated experience leading contracting teams and managing high-volume, complex contract workflows. - Experience reviewing and negotiating complex commercial, government, vendor, subcontractor, and technology agreements. - Knowledge of healthcare regulatory requirements, including HIPAA, data privacy, and information security standards. - Strong understanding of common contract risk areas, including indemnification, limitation of liability, confidentiality, audit rights, service levels, termination, and compliance obligations. - Strong business judgment with the ability to identify, communicate, and mitigate legal and operational risks. Requirements - Experience with technology licensing, SaaS agreements, and intellectual property-related contract provisions. - Experience implementing or managing contract lifecycle management systems and related tools. - Background in healthcare services, government contracting, or regulated industries. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Demonstrated ability to balance risk management with business objectives in complex contracting scenarios. Benefits - Comprehensive health plans - Paid time off - Retirement savings - Corporate wellness - Educational assistance - Corporate discounts - And more