Job Posting Title: Program CoordinatorDepartment: HousingLocation: 2400 Wellesley Dr NEPay Range: $54,018.00 - $85,363.00 Close Date: April 22, 2026 Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. The Program Coordinator performs administrative and educational work in the planning, development, and implementation of assigned programs. Develops, organizes, administers, and evaluates program activities and services. Provides technical guidance to program staff, departments, community members, and program participants. Coordinates one or more specialized programs in compliance with federal and state laws, as well as department policies and procedures. Trains and evaluates staff and volunteers, monitors performance, ensures accurate and timely data entry, and reports deficiencies in program-related data. DUTIES AND RESPONSIBILITIES GENERAL - Plan, develop, and implement assigned programs and activities in support of departmental operations. - Develop, organize, administer, and evaluate assigned programs and functions to ensure efficiency and compliance with departmental policies. - Provide guidance, technical expertise, and support to program staff, other departments, community members, and program participants. - Coordinate one or more specialized programs, ensuring alignment with Federal and State laws as well as departmental policies and procedures. - Train, supervise, and evaluate educational services staff members, volunteers, and program participants; monitor performance and provide feedback for improvement. - Ensure timely entry, updating, and accuracy of program data; report deficiencies and coordinate corrective actions. - Assist in the development and implementation of program policies, procedures, and improvement initiatives. - Prepare reports, proposals, schedules, and other documentation related to program performance and compliance. - Facilitate communication and collaboration with internal and external stakeholders to promote program objectives and participation. - Support the planning and execution of events, meetings, or educational activities associated with assigned programs. - Maintain knowledge of applicable laws, regulations, and departmental procedures; ensure program compliance. - Handle sensitive and confidential information in accordance with privacy requirements. *The above information outlines the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. HOUSING - Collaborate with staff, landlords, social workers, and other stakeholders to resolve complaints; participate in informal hearings and legal proceedings as needed. - Plan, coordinate, and monitor operations and staff activities related to complex housing subsidy programs. - Work with management to develop and implement program goals, objectives, policies, and procedures; recommend system improvements and ensure adherence to established standards. - Evaluate program performance and recommend updates to procedures or systems; assist in developing new program elements and modifications. - Coordinate and support internal and external audits; prepare and analyze periodic reports, including voucher issuance status; assist with grant proposal preparation. - Oversee file maintenance, application completeness, and distribution of rental housing availability. - Interact with staff, landlords, social workers, and clients to address concerns, resolve problems, and share housing-related information across the community. - Conduct informal hearings and participate in legal proceedings as needed. - Maintain confidentiality of sensitive records and information in accordance with County policy. - Investigate housing condition concerns raised by property owners and recommend appropriate resolutions. - Establish and maintain relationships with community partners and professionals to facilitate client support and service delivery. - Prepare case files for regular review and participate in quality assurance processes. *The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. MINIMUM QUALIFICATIONS - Bachelor’s degree in a related field - Two (2) years of work experience as it pertains to the purpose of the positions. *Any equivalent combination of related education and/or experience may be considered for the above requirements. SUPPLEMENTAL INFORMATION GENERAL - Manage databases, tools, queries, and reports for analyzing, summarizing, and collecting data. ​ - Interact with Community Connections - Basic understanding of Microsoft Suite. SCREENING AND COMPLIANCE The offer of this Bernalillo County position requires compliance with the following: - Successful completion of a post-offer medical examination and background investigation. ​Adherence to all County safety guidelines. - Completion of required FEMA training(s) assigned to the position. - Completion of mandatory supervisor training, if applicable. - Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position. WORKING CONDITIONS - All essential duties are performed mostly indoors, with some positions performing functions in an outdoor and field setting. - Duties are performed in a temperature-controlled environment. - Duties are performed on a dry, even surface, which may be carpeted or tiled. - Worker often works alone, both with or without directions from supervisor. EQUIPMENT, TOOLS AND MATERIALS - Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine. - Materials and products handled while performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.

Empowering lives, healing hearts, embracing future 🌟 Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Manager, Operational Excellence to join our Patient Support Programs at BioScript Solutions, where we put our patients first! What we offer (and why you’ll love it here!): - Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.   - Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers. - Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey. - Our People Say It Best:  https://www.youtube.com/watch?v=gySeQnPY7Tg - Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.   - What & Where: Remote & Full-Time - Closing Date: April 29, 2026 Why BioScript Solutions? At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey? Your Mission: - Process Improvement and Standardization - Continual improvement and operational excellence across NavieGo Operations teams and processes to enhance quality and efficiency. - Develop and maintain a workflow standardization framework to align with program changes and patient treatment journeys. - Manage the team to standardize program workflows, system infrastructure & functionality, and program templates & forms to enable the operational excellence of our programs at NavieGo. - Project Oversight and Collaboration - Oversees tracking and reporting of progress on operational projects and initiatives. - Lead the operationalization of all new program implementations and existing portfolio expansions through effective collaboration with Project Managers, Business Development, and Program Management. - Identify market differentiators and innovative solutions to support best-in- class workflow development. - Quality Integration - Leverage workflow data and performance reports to drive operational excellence from Quality Incident Report (QIR) findings. - Partner with Quality Assurance to implement necessary changes to work instructions and processes. - Systems Transition and Implementation - Translate acquired knowledge and expertise to support the development and implementation of new platforms and tools. - Ensure a seamless transition between legacy systems and newly implemented technology solutions. - Leadership Responsibilities: - Provides clear direction, sets measurable goals, and holds team members accountable for performance and results. - Coaches, develops, and supports team members through regular feedback, performance reviews, and career development planning. - Fosters a high-performing, inclusive team culture that aligns with company values and business objectives. - Additional Responsibilities: - Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements; and Other duties as required. What You Bring to the Table: - Education: - Completion of a bachelor’s degree program is an asset. An equivalent combination of experience and education will be considerations. - Candidates with professional designations such as Lean Six Sigma, Project Management Professional (PMP), or similar, are an asset. - Experience: - A minimum of 3 years of experience in healthcare, insurance, patient support program or associated fields. - Demonstrable experience in project management or project coordination with a focus on efficiencies and process improvements. - Tangible experience in presenting complex information to a diverse group of individuals, including executives, professionals and administrative team members. - Exceptional performance management skills with experience in organizing, planning and executing client service requirements. - Proven ability to resolve issues effectively, efficiently and with minimal noise. - Skills: - Strong leadership skills and a high level of self-motivation. - Demonstrable aptitudes in working with a team of individuals with different skills and backgrounds. - Proficiency with Microsoft Office and competent reporting and trending data, including building PowerPoint presentations. - Driven by a compassionate approach and passion for ‘patient first’ service delivery. - English proficiency is required for this position to effectively communicate with internal and external stakeholders. - Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization. - Core Competencies: You thrive in a collaborative environment and bring positivity and enthusiasm to every project. Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day. We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders. We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca. Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!

• In this role, you will serve as a Program Manager driving execution, readiness, and validation for complex customer experience and field‑facing programs • You will operate in a fast‑moving, ambiguous environment and act as the operational bridge between program strategy, engineering partners, readiness stakeholders, and scaled rollout audiences • Own and manage integrated workback plans across readiness, validation, communications, and launch milestones • Drive program operating cadences including daily and weekly stand‑ups, readiness checkpoints, and executive review cycles • Track dependencies, risks, and blockers; proactively surface tradeoffs, mitigation plans, and recommendations • Plan and execute User Acceptance Testing (UAT) programs end‑to‑end • Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2) • Coordinate participant readiness including access provisioning, instructions, timelines, and logistics • Capture testing feedback in structured, actionable formats (sessions, recordings, documentation, feedback loops) • Manage phased rollouts using clear entry and exit criteria for each deployment ring • Coordinate office hours, iteration cycles, follow‑ups, and issue triage throughout rollout • Maintain centralized tracking of feedback, issues, dependencies, and resolution status • Partner closely with engineering teams to align timelines, expectations, and delivery plans • Translate field and user feedback into clear, prioritized insights for engineering teams • Support cultivation and sustainment of pilot or validation communities • Coordinate readiness activities including communications, learning assets, launch preparation, and drills • Manage readiness logistics such as publication workflows, compliance reviews, and learning system handoffs • Ensure readiness assets are accurate, complete, and tailored for intended audiences • Act as connective tissue across program leaders, customer experience teams, learning partners, vendors, and engineering • Maintain shared tools and artifacts with clear ownership and up‑to‑date status (e.g., planners, sites, collaboration spaces) • Align messaging and timelines across parallel initiatives to avoid fragmentation or duplication

Role Description The Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work. - Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program. - Extensive problem-solving skills, with the fortitude to drive resolutions to a close. - Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry. - Monitors and manages the program level milestones, risks, issues, and decisions. - Drives decision making processes where and when appropriate. - Works with leadership and technical leads to staff and resource the program appropriately. - Escalates and drives program level issues resolution and risk mitigation. - Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program. - Responsible for managing program level procurement reporting and visibility. - Ensure roles and responsibilities are defined and align to staffing plans. - Responsible for end-to-end program delivery and quality. - Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program. - Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program. - Ensures the program is aligned to the statement of work. - Works with the appropriate leadership and team members to define the statement of work and any changes. - Monitors and assesses customer satisfaction, quality, and profitability. - Project managers assigned to the program will report to the program manager. - Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables. - Creates and manages long term goals for the program or portfolio of projects. - Responsible for ensuring the successful onboarding and offboarding of program resources. - Acts as a liaison between program staff and upper management/executives. Qualifications - Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required. - A minimum of 7 years experience within a Professional Services and/or Managed Services Environment. - Minimum of 5 years active Program Management experience. - Minimum 10 years of Project Management experience working within a Professional Services and/or Managed Services environment. - Experience working with Financial Customers. - One to three years prior sales/business development experience is preferred. - Salesforce CRM software experience. - Experience managing, tracking, and forecasting the financials and budgets for large scale programs. - Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program. - Excellent understanding of the contract process. - Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule. - Good understanding of Supply Chain processes. - Ability to work independently and aggressively track to program timelines. - Strong team skills. - Strong communication skills (written, verbal, and presentation). - Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.