• In this role, you will serve as a Program Manager driving execution, readiness, and validation for complex customer experience and field‑facing programs • You will operate in a fast‑moving, ambiguous environment and act as the operational bridge between program strategy, engineering partners, readiness stakeholders, and scaled rollout audiences • Own and manage integrated workback plans across readiness, validation, communications, and launch milestones • Drive program operating cadences including daily and weekly stand‑ups, readiness checkpoints, and executive review cycles • Track dependencies, risks, and blockers; proactively surface tradeoffs, mitigation plans, and recommendations • Plan and execute User Acceptance Testing (UAT) programs end‑to‑end • Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2) • Coordinate participant readiness including access provisioning, instructions, timelines, and logistics • Capture testing feedback in structured, actionable formats (sessions, recordings, documentation, feedback loops) • Manage phased rollouts using clear entry and exit criteria for each deployment ring • Coordinate office hours, iteration cycles, follow‑ups, and issue triage throughout rollout • Maintain centralized tracking of feedback, issues, dependencies, and resolution status • Partner closely with engineering teams to align timelines, expectations, and delivery plans • Translate field and user feedback into clear, prioritized insights for engineering teams • Support cultivation and sustainment of pilot or validation communities • Coordinate readiness activities including communications, learning assets, launch preparation, and drills • Manage readiness logistics such as publication workflows, compliance reviews, and learning system handoffs • Ensure readiness assets are accurate, complete, and tailored for intended audiences • Act as connective tissue across program leaders, customer experience teams, learning partners, vendors, and engineering • Maintain shared tools and artifacts with clear ownership and up‑to‑date status (e.g., planners, sites, collaboration spaces) • Align messaging and timelines across parallel initiatives to avoid fragmentation or duplication

Role Description The Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work. - Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program. - Extensive problem-solving skills, with the fortitude to drive resolutions to a close. - Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry. - Monitors and manages the program level milestones, risks, issues, and decisions. - Drives decision making processes where and when appropriate. - Works with leadership and technical leads to staff and resource the program appropriately. - Escalates and drives program level issues resolution and risk mitigation. - Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program. - Responsible for managing program level procurement reporting and visibility. - Ensure roles and responsibilities are defined and align to staffing plans. - Responsible for end-to-end program delivery and quality. - Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program. - Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program. - Ensures the program is aligned to the statement of work. - Works with the appropriate leadership and team members to define the statement of work and any changes. - Monitors and assesses customer satisfaction, quality, and profitability. - Project managers assigned to the program will report to the program manager. - Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables. - Creates and manages long term goals for the program or portfolio of projects. - Responsible for ensuring the successful onboarding and offboarding of program resources. - Acts as a liaison between program staff and upper management/executives. Qualifications - Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required. - A minimum of 7 years experience within a Professional Services and/or Managed Services Environment. - Minimum of 5 years active Program Management experience. - Minimum 10 years of Project Management experience working within a Professional Services and/or Managed Services environment. - Experience working with Financial Customers. - One to three years prior sales/business development experience is preferred. - Salesforce CRM software experience. - Experience managing, tracking, and forecasting the financials and budgets for large scale programs. - Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program. - Excellent understanding of the contract process. - Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule. - Good understanding of Supply Chain processes. - Ability to work independently and aggressively track to program timelines. - Strong team skills. - Strong communication skills (written, verbal, and presentation). - Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

• Owns and continuously refines program governance for both operational (“run‑the‑business”) and strategic initiatives, including project/program charters, governance plans, schedules, success criteria, and milestones across multiple work-streams. • Establishes and sequences business priorities across categories and programs; develops solutions, assigns clear ownership, sets delivery/completion dates, and designs mechanisms to ensure programs remain on track with minimal to no guidance • Drives programs end to end and independently recommends and implements changes to policies and procedures that affect multiple departments or disciplines across Omada. • Proactively exercises advanced judgment in evaluating, selecting, and adapting methods to achieve results that support company‑wide strategic initiatives (e.g., supply chain, clinical, product, member experience, and financial goals). • Deeply understands the interrelationships between supply chain, clinical, product, operations, and commercial priorities, and builds strong partnerships with key contacts outside of Supply Chain, both internally and with external vendors/partners. • Anticipates bottlenecks early, provides clear escalation paths, and prepares succinct tradeoff recommendations that balance business needs versus constraints at the portfolio level. • Communicates clear, concise expectations and requirements in both verbal and written form, applying advanced functional knowledge and context when partnering with senior stakeholders and external suppliers. • Presents well‑reasoned, data‑driven proposals and recommendations that influence director/VP‑level decisions and align cross‑functional stakeholders around supply chain and procurement strategies. • Independently identifies and communicates risks and mitigation plans, socializes scenarios with stakeholders, and maintains clear goals, milestones, and completion dates for complex programs. • Influences others to drive ongoing program improvements based on specific feedback, performance measurements, and retrospective learnings, ensuring changes are adopted and sustained. • Utilizes strong written and verbal communication skills to author high‑quality strategy documents, executive updates, and reports that translate technical and data‑heavy insights into clear, actionable recommendations for diverse audiences. • Handles confidential and sensitive information with extreme discretion and models best practices for communication and information sharing within the organization. • Analyzes operational, financial, and supplier data to evaluate existing processes, identify opportunities for improvement, scope projects, propose solutions, and articulate expected results and tradeoffs. • Independently identifies process and system improvement opportunities by monitoring existing metrics, defining and implementing new metrics, analyzing trends, and partnering with internal teams to drive measurable impact on cost, quality, risk, and service levels. • Is highly proficient at developing business insights from complex datasets and custom metrics/attributes, and uses those insights to shape strategic decisions, build business cases, and prioritize initiatives across the supply chain and procurement portfolio.

• Ensure the successful delivery of SAP S/4HANA migration projects on time, within budget, and in adherence to high-quality standards. • Develop comprehensive project plans, track key milestones, and make necessary adjustments for successful project delivery. • Regularly monitor project plans, reconcile with baseline plans, and provide clear, concise, and regular reporting through weekly and monthly status reports and project steering committee meetings. • Track changes to baseline plans and handle requests for change, securing necessary approvals. • Effectively mobilize and manage project resources (manpower, equipment, and materials). Allocate and assign project work assignments, monitor tasks, conduct reviews, and maintain cohesion in the team.