Role Description We’re hiring a modern Systems Administrator to support and scale a fast-paced, remote-first workforce. This role goes beyond traditional IT support—combining Mac administration, SaaS ownership, automation, and the effective use of emerging AI and agentic technologies. You’ll operate in a Mac-first environment and play a key role in evolving IT from a reactive support function into a proactive, systems-driven, and automation-first discipline. You will leverage AI-assisted tooling, scripting, and agentic workflows to improve efficiency, reduce toil, and deliver measurable impact across the organization. About the Team You’ll be joining a small, tight-knit team (4 people including you) that supports a fast-moving remote organization. Teamwork and collaboration are important - we have a daily 15 min video standup and we communicate constantly in Slack. You’ll have lots of opportunities to make an impact whether it’s being a SME in one of our critical applications (Google, Slack, JAMF, etc), managing a project, automating a process, or providing amazing support to our HQ users. As a Systems Admin at Honor, you will - Core IT & Systems Ownership - Provide end-user support across macOS, Windows, and SaaS platforms, specifically Slack and Google Workspace. - Manage onboarding and offboarding, including device provisioning, shipping logistics, and access lifecycle management. - Administer macOS fleet using JAMF (or similar MDM) and continuously improve device management practices. - Own and maintain core SaaS systems, permissions, and integrations. - Act as an escalation point for complex technical issues. - Automation & AI-Driven IT Operations - Design and implement automation to eliminate repetitive IT tasks and improve operational efficiency. - Leverage modern scripting (e.g., Bash, Python) and low-code/no-code tools to streamline workflows. - Utilize AI-assisted and agentic tooling (e.g., copilots, workflow agents) to: - Accelerate troubleshooting and root cause analysis. - Automate support workflows and ticket resolution. - Improve documentation generation and knowledge sharing. - Identify opportunities where AI can materially improve IT operations and implement solutions end-to-end. - Systems Thinking & Continuous Improvement - Proactively identify inefficiencies and scale IT processes to support company growth. - Build and maintain clear, high-quality documentation and internal knowledge bases. - Partner with Security, Engineering, and People teams to deliver scalable and secure solutions. - Evaluate and introduce new tools that improve employee experience and IT effectiveness. Qualifications - 4–7+ years of experience in IT support, systems administration, or endpoint/SaaS engineering roles. - Strong experience managing macOS environments at scale (100+ endpoints preferred) using JAMF or similar MDM. - Proven ownership of SaaS administration (e.g., Google Workspace, Slack), including access lifecycle, permissions, and integrations. - Solid troubleshooting skills across endpoints, SaaS platforms, identity systems, and basic networking. - Demonstrated experience automating IT workflows (e.g., onboarding/offboarding, ticket reduction) using AI Assisted tools. - Systems-oriented mindset with a track record of building scalable solutions and owning critical IT systems or domains. Nice to Have - JAMF certifications or advanced Mac administration expertise. - Experience with Google Workspace and Slack administration. - Experience in high-growth or startup environments. - Exposure to API integrations and building internal tools. - Experience experimenting with or deploying AI/agent-based workflows in IT or operations context. How This Role is Evolving This is not a traditional Systems Administrator role. Success in this position means: - Moving from reactive support to proactive, automated systems. - Leveraging AI and agentic tools as force multipliers. - Continuously identifying opportunities to scale yourself and the IT function through technology. Salary and Benefits The annual base salary range for this role is $80,100 - $89,000. Individual compensation will be commensurate with the candidate's experience and qualifications. - Base pay is just one part of our total rewards program. - Honor offers equity and 401K with up to a 4% match. - We provide medical, dental and vision coverage including a zero cost plan for employees. - Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. - We offer a generous time off program, Employee Assistance Program. Company Description Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

At slashBlue, we're not just another IT company. We're a team driven by purpose, delivering Managed IT solutions that transform how businesses work. At the heart of our company is a desire to glorify God by equipping businesses to experience greater joy and purpose in their work.  We're looking for a Senior Systems Administrator who shares our vision of delivering Purpose Powered Technology.  Who We Are  slashBlue provides comprehensive Managed IT solutions including Technology Advisory, Help Desk services, Managed Network, and Cybersecurity. We help clients across the Twin Cities and in several other states deploy, adopt, and efficiently use the right technology to achieve their goals.  Our focus? Saving time, eliminating complexity, boosting productivity, and elevating workplace joy to fuel client growth and protect their reputation.  The Role  As a Senior Systems Administrator on our Tech Excellence Team within the Technology Change Business Unit, you'll be an escalation point of contact for our clients, providing advanced technical support that keeps them running smoothly--interacting with clients via phone, email, portal, or Live chat (Teams) to resolve technology problems related to our catalog of products and services. This role is also responsible to ensure the proactive maintenance and monitoring of client infrastructure and systems is fully operational and that client service systems and solutions are configured and delivered in scope and on time. Your Responsibilities  System and Network Administration: - Manage and maintain slashBlue client's systems through reactive and proactive measures & maintenance - Install and configure software updates on internal and slashBlue client systems - Manage and maintain slashBlue client backup solutions to restore and protect user information - Configure, manage, and support firewalls, VLANs, routing, switching, site-to-site & client VPNs - Troubleshoot connectivity, latency, and security issues on client networks - Assist in the remediation of internal and slashBlue client data and systems based on cybersecurity audit results - Assist in creation & updating of accurate system diagrams & workflow maps for supported client systems Technology Resolution Expertise: - Assist the Help Desk team in timely closure of support tickets with superior customer service  - Listen actively to understand client issues and concerns, then remove obstacles for our clients, whether they're skill-based, emotional, or technical.  - Provide on & off-site support to slashBlue clients according to our Client Service Expectations, as needed - Required participation in rotating, scheduled Escalation & After Hours On-Call POC - Provide ownership, knowledge, and efforts to solve & prevent repeat client technical issues & problems - Create and maintain accurate documentation for our internal knowledge base Managed Services Support and Improvements: - Provide other department and Help Desk staff with encouragement, feedback, and knowledge to develop their God-given talents - Implement ideas & automation to help streamline current Help Desk processes and support systems - Create and maintain knowledge-base articles to empower clients - Record events, problems, and resolutions in logs - Assist in production-readiness validation for new Service Catalog solutions from our Technology Change solutions architecture team Our Values: Profit / People / Purpose  We believe in generating profit to fuel our mission, but we do this by putting people first.  We're excited to apply Christian principles that create a gospel-friendly workplace:  - Love our customers  - Actively listen to meet the needs of others  - Keep your promises  - Eliminate complexity  We're committed to optimizing client joy by minimizing downtime and maintaining a 90% Service Level Objective for response and resolution, with a 90% Client Satisfaction goal.  Is This You?  If you're passionate about technology, committed to excellent service, and align with our mission to glorify God through purpose-driven work, we want to talk to you. This role is perfect for someone who finds joy in helping others, thrives in a fast-paced environment, and wants to be part of a team that's making a meaningful difference in how businesses experience technology.  If you're looking for "just another IT job," this isn't it. But if you're seeking purpose alongside your paycheck, let's connect.

The Group Benefits Service Team is seeking a bilingual, energetic, and motivated team member to join our dynamic environment. Reporting to the Assistant Manager, Small Business Delivery, the Service & Delivery Administrator plays a key role in supporting the Group Benefits Distribution organization. If you thrive in a fast‑paced environment, enjoy supporting advisors and clients, and want to contribute to a team that sits at the heart of Distribution, this opportunity is for you. Position Responsibilities: Advisor and Client Support (50%) - Provide superior support to Service Representatives and assist with managing their in‑force business blocks. - Handle inquiries from advisors and clients through to resolution. - Complete basic updates to ensure accuracy of client and advisor records. - Manage claims escalations and support timely resolution. - Maintain strong advisor relationships and support a positive onboarding experience. General Support and Guidance (50% - to support above work) - Maintain and update advisor and client information within GroupLinks. - Apply knowledge of Group Benefits products, sales, and service processes when supporting external advisors. - Monitor daily work queues to ensure timely processing within service standards. - Identify and implement opportunities to improve operational efficiency. - Recommend training opportunities that enhance the advisor experience and drive efficiency. - Collaborate effectively with internal and external partners at all levels. - Provide support to other Group Benefits Distribution service teams when required. - Maintain Privacy and Confidentially requirements when sharing data externally, including adherence to PIPEDA legislation and internal Code of Conduct guidelines as they pertain to confidential information for advisors and their clients. Required Qualifications: - Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.à - Post-Secondary education or equivalent work experience. - Previous administrative support and/or group benefits experience an asset. - Strong analytical skills with the ability to gather and interpret data and investigate issues without supervision. - Build effective relationships and establish a prominent level of credibility within the team and with our internal and external partners. - Create an environment of continuous improvement. - Ability to work under deadlines, managing multiple projects and competing priorities. - Strong organizational, communication, and time management skills Preferred Qualifications: - Demonstrates a commitment to delivering excellent service. - Good interpersonal and relationship building skills. - Takes initiative, is a positive influence and thrives in a fast-paced work environment – a fast learner and self-starter. - Has curiosity to understand things and challenge new ideas. - Demonstrated ability to work in high volume, deadline-oriented environment. - Takes ownership and builds solutions, focusing on what matters. - Does what is right, work with integrity and speaks up. - Flexible and adaptable to change, including changing priorities and tight deadlines. - Strong customer service skills including a sense of urgency, ability to display empathy and strong emotional self-control during times of stress and particularly in difficult conversations. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary range is expected to be between $45,900.00 CAD - $76,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

• Architect, design, and maintain enterprise infrastructure across hybrid cloud, on-premises, and SaaS environments to ensure scalability, security, and high availability for a fast-growing cybersecurity organization. • Serve as a senior technical leader and subject matter expert for systems architecture, identity, endpoint management, collaboration platforms, and enterprise services. • Partner closely with the Director of Information Technology to help guide the IT Operations team, drive strategic initiatives, and ensure alignment between infrastructure capabilities and business objectives. • Design and operate multi-cloud infrastructure environments, including identity integrations, compute workloads, and platform services. • Lead architecture and lifecycle management for enterprise productivity and collaboration platforms, ensuring secure configuration, policy enforcement, and operational reliability. • Develop and maintain identity and access management architecture, including directory services, federation, authentication flows, and enterprise access controls. • Design, deploy, and manage endpoint infrastructure for corporate workstations and laptops across multiple operating systems, ensuring strong security posture and user productivity. • Oversee secure infrastructure for internal systems and services, including virtualized workloads, internal application hosting, and enterprise service platforms. • Drive secure email and messaging platform architecture, including authentication, reputation protection, and anti-abuse controls. • Design and maintain enterprise networking and secure remote access infrastructure, supporting distributed employees and global operations. • Implement and maintain centralized logging, monitoring, and observability platforms to support operational visibility, troubleshooting, and security investigations. • Lead vulnerability management initiatives, including patching strategies, remediation processes, and risk mitigation across infrastructure, endpoints, and applications. • Collaborate with security engineering teams to ensure infrastructure aligns with security best practices, compliance standards, and threat mitigation strategies. • Evaluate, recommend, and implement new tools and technologies that improve operational efficiency, security posture, and developer productivity, ensuring the company stays aligned with modern best-of-breed solutions. • Provide architectural guidance and mentorship to systems engineers and IT operations staff while remaining a hands-on individual contributor.