Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Service Delivery Administrator
Location
Canada
Posted
59 days ago
Salary
C$45.9K - C$76.5K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Service Delivery Administrator
Manulife
The Group Benefits Service Team is seeking a bilingual, energetic, and motivated team member to join our dynamic environment. Reporting to the Assistant Manager, Small Business Delivery, the Service & Delivery Administrator plays a key role in supporting the Group Benefits Distribution organization. If you thrive in a fast‑paced environment, enjoy supporting advisors and clients, and want to contribute to a team that sits at the heart of Distribution, this opportunity is for you. Position Responsibilities: Advisor and Client Support (50%) - Provide superior support to Service Representatives and assist with managing their in‑force business blocks. - Handle inquiries from advisors and clients through to resolution. - Complete basic updates to ensure accuracy of client and advisor records. - Manage claims escalations and support timely resolution. - Maintain strong advisor relationships and support a positive onboarding experience. General Support and Guidance (50% - to support above work) - Maintain and update advisor and client information within GroupLinks. - Apply knowledge of Group Benefits products, sales, and service processes when supporting external advisors. - Monitor daily work queues to ensure timely processing within service standards. - Identify and implement opportunities to improve operational efficiency. - Recommend training opportunities that enhance the advisor experience and drive efficiency. - Collaborate effectively with internal and external partners at all levels. - Provide support to other Group Benefits Distribution service teams when required. - Maintain Privacy and Confidentially requirements when sharing data externally, including adherence to PIPEDA legislation and internal Code of Conduct guidelines as they pertain to confidential information for advisors and their clients. Required Qualifications: - Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.à - Post-Secondary education or equivalent work experience. - Previous administrative support and/or group benefits experience an asset. - Strong analytical skills with the ability to gather and interpret data and investigate issues without supervision. - Build effective relationships and establish a prominent level of credibility within the team and with our internal and external partners. - Create an environment of continuous improvement. - Ability to work under deadlines, managing multiple projects and competing priorities. - Strong organizational, communication, and time management skills Preferred Qualifications: - Demonstrates a commitment to delivering excellent service. - Good interpersonal and relationship building skills. - Takes initiative, is a positive influence and thrives in a fast-paced work environment – a fast learner and self-starter. - Has curiosity to understand things and challenge new ideas. - Demonstrated ability to work in high volume, deadline-oriented environment. - Takes ownership and builds solutions, focusing on what matters. - Does what is right, work with integrity and speaks up. - Flexible and adaptable to change, including changing priorities and tight deadlines. - Strong customer service skills including a sense of urgency, ability to display empathy and strong emotional self-control during times of stress and particularly in difficult conversations. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary range is expected to be between $45,900.00 CAD - $76,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
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National Consultant / Criminal and administrative law related to VAWG
UN WomenIn July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment. At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need. If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application. UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks.
Background: UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. UN Women Georgia Country Office (CO) provides technical support to the state and non-state partners towards the achievement of substantive gender equality in Georgia. In line with national and international commitments, UN Women works on the levels of policies and legislation, institutions and grassroots, in order to achieve transformative results for increased gender equality and greater protection of the rights of women and girls. UN Women puts special emphasis on the work towards gender mainstreaming in good governance reforms and enhancing women’s political participation, ending violence against women, promoting and supporting women’s economic empowerment, and Women, Peace and Security agenda. In Georgia, the latest research points to widespread experiences of violence against women across the country. According to the second round of the National Study on Violence against Women in Georgia, conducted by GeoStat and UN Women in 2022 with generous funding from the EU, 37.2% of men and 21.4 % of women believe that violence between husband and wife is a private matter and others should not intervene[1]. Intimate partner violence, as well as early and forced marriage, are among the most prevalent forms of violence against women in Georgia. These types of violence cut across all divisions of income, culture, and class. Despite its scale and socioeconomic impact, violence against women remains largely underreported and under-researched in key areas. The same study showed that 26.5 per cent of women (aged 15–69) reported having experienced some form of physical, sexual and/or psychological intimate partner violence in their lifetime; some 23.7 per cent of women experienced psychological abuse; 8.4 per cent experienced economic abuse; and 7.7 per cent experienced physical and/or sexual violence by a partner during lifetime with 0.9 per cent within the preceding 12 months. UN Women has been supporting national partners to end violence against women and girls and domestic violence (VAWG/DV) since 2010. Throughout the past decade, technical assistance has been provided to the Government of Georgia to align national legislation and policies with the relevant international legal frameworks and standards. To enhance implementation of the laws and policies, UN Women Georgia has supported the establishment of specialized services for survivors of domestic violence, such as the first state-run shelters, crisis centers and hotlines and rehabilitation programmes for perpetrators. Furthermore, UN Women has worked with the Government in developing the institutional and individual capacities of key service providers in the area of VAWG/DV. In light of the foregoing, UN Women plans to recruit a National Consultant on Criminal and administrative law related to VAWG, who will engage with relevant state and non-state stakeholders to strengthen compliance of Georgian legislation with the Istanbul Convention and other applicable international and regional standards. The consultant will also support the improvement of violence against women and domestic violence (VAWG/DV) services, enhance the capacities of service providers to meet international standards, deliver capacity development interventions, and develop and operationalize sexual harassment response mechanisms across governmental agencies, legislative bodies, and political parties, in line with national legislation and international best practices. Accordingly, the National Consultant – Legal Expert will be responsible for engaging with relevant stakeholders to support the development of legislative and policy initiatives on VAWG/DV, strengthening the capacities of relevant professionals, and establishing effective response mechanisms from administrative, criminal justice, and policing perspectives. The consultant should provide reports to UN Women, describing the completed work in a reporting format provided by UN Women. Reports shall be submitted by the 20th of every two-month reporting period. Description of Responsibilities /Scope of Work The national consultant will be tasked to: - Develop draft amendments to VAWG/DV-related legislation, legislative initiatives, and relevant policy papers from administrative, criminal justice and policing perspective; - Develop explanatory notes to the draft amendment and legislative initiatives; - Facilitate consultations to collect comments and integrate in the relevant draft policy documents and bills as necessary; - Participate in relevant Parliamentary Committee hearings of the bills; - Perform other duties as necessary in relation to the policy and legislative initiatives (such as further research, data collection, inquiries, etc.); - Work with relevant state agencies on their capacity development to ensure efficient response to VAWG/DV cases, sexual crimes, and sexual harassment; - Elaborate/update relevant training modules on VAWG/DV and sexual crimes/offences for different professionals and conduct trainings as necessary; - Develop a VAWG/DV case analysis methodology and analytical reports as necessary; - Develop sexual harassment response mechanisms and supporting their operationalization in governmental agencies, legislative bodies, and political parties, aligned with national legislation, international best practices, and internal regulations of individual ministries/state agencies/parties; - Provide capacity development trainings to governmental agencies, legislative bodies, and political parties on preventing and responding to sexual harassment in the workplace; - Perform other duties as necessary in relation to data collection and capacity development interventions around gender-based violence prevention and response (such as further research, analysis of international standards and best practices/legislation, data collection, inquiries, etc.). Consultant’s Workplace and Official Travel This is a home-based consultancy. As a part of this assignment, there might be need to travel to regions of Georgia (up to 20 trips during the contract period). Travel costs will be covered separately as per the UN Women’s travel policy. [1] GEOSTAT, UN Women and the EU, National Study on Violence against Women in Georgia 2022. Available at; https://georgia.unwomen.org/en/digital-library/publications/2023/12/national-study-on-violence-against-women-in-georgia-2022 Competencies : Core Values: - Integrity; - Professionalism; - Respect for Diversity. Core Competencies: - Awareness and Sensitivity Regarding Gender Issues; - Accountability; - Creative Problem Solving; - Effective Communication; - Inclusive Collaboration; - Stakeholder Engagement; - Leading by Example. Please visit this link for more information on UN Women’s Values and Competencies Framework: Functional Competencies: - Commitment to continuous improvement - Risk management - Partnerships building - Resilience - Negotiation Required Qualifications: Academic Background: - Higher university degree (master’s) in public policy, law, human rights, alternatively bachelor’s degree in public policy, law, human rights with at least two years of working experience could be considered in lieu of master’s degree Relevant Work Experience: - At least five (5) years with master’s (seven (7) years in case of bachelor’s degree) of experience in working on gender equality and VAW/DV within the criminal justice system, especially within law enforcement - At least five (5) years with master’s (seven (7) years in case of bachelor’s degree) of experience in working on VAWG/DV related legislation drafting - At least five (5) years with master’s (seven (7) years in case of bachelor’s degree) of experience in research and/or policy analysis on gender equality and VAW/DV - At least five (5) years with master’s (seven (7) years in case of bachelor’s degree) of experience in conducting training on gender equality and VAW/DV issues Languages: Fluency in Georgian and English is required. Statements: In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment. Diversity and inclusion: At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need. If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application. UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.) Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.



